towing LINCOLN LS 2004 Customer Assistance Guide

Requirements for
Coverage
Items CoveredItems Not C
All Reimbu
Claims
ROADSIDE ASSISTANCE
Call the hotline – 1 800 521-4140 – anytime, 24 hours a
day, 365 days a year, for emergency Roadside Assistance
for everything from a flat tire to a dead battery. You have
the peace of mind of knowing that Roadside Assistance
will come to your rescue, usually within 45 minutes, to
wherever you are nationwide, including Canada and
Mexico, for 4 years or 50,000 miles (whichever occurs
f irst) after original delivery of your vehicle. So if you
run out of gas, lock yourself out of your vehicle, or need
towing, you're covered.
1 Expenses for Roadside Assistance must be incurred on
the registered vehicle.
2 The vehicle must be owned* or leased (12-month lease
or longer) by the member.
3 Roadside Assistance is available for 4 years or 50,000
miles (whichever occurs f irst).
Roadside service (e.g., labor performed at the site of the
disablement, such as changing a flat tire).
Service call for jump-starting or lock-out service.
Service call for delivery of gasoline, including the cost
of enough gasoline to get you to the nearest gas station
(usually 2 gallons).
Towing of your vehicle to the nearest Ford or Lincoln
Mercury dealership, regardless of why it needs to be
towed. One tow per disablement.
*Kansas residents are not limited to owned vehicles.
4.

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Note: If you arrange for your own commercial roadside or
towing assistance, you will be reimbursed (up to $100 per
disablement) for:
The cost of the roadside service.
The cost of towing your Lincoln to the nearest Ford or
Lincoln Mercury dealership.
Parts, gas (in addition to the service call delivery
provision noted above), rental of towing equipment,
storage fees, tire repair or any labor performed at a
garage or service facility.
Parts involved in lock-out service.
Any form of impound towing or towing by anything other
than a licensed service station or garage.
Assistance from someone other than a licensed service
station or garage employee.
Should be sent to Lincoln Commitment Headquarters
(address on the back of this booklet) within 20 days of
the disablement.
Should include:
1 A completed claim form, including your Vehicle
Identif ication Number (VIN).
2 An original paid receipt from an identif iable service
facility detailing the nature of the service.
To obtain a claim form, please visit our Web site at
www.Lincoln.comor call 1 800 521-4140 and a
customer service representative will supply one to you.
Items Not Covered
All Reimbursement
Claims
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