LINCOLN MKC 2018 Owners Manual

Note:If your vehicle is not equipped withnavigation, compass appears in the displayinstead of navigation. If you press the rightarrow to go into the compass menu, you cansee the compass graphic. The compassdisplays the direction in which the vehicle istraveling, not true direction (for example, ifthe vehicle is traveling west, the middle ofthe compass graphic displays west; northdisplays to the left of west though its truedirection is to the right of west).
Using the Steering Wheel Controls
Depending on your vehicle and optionpackage, you can use different controls onyour steering wheel to interact with thetouchscreen system in different ways.
VOL: Control the volume of audio output.
Mute: Mute the audio output.
Voice: Press to start a voice session. Pressagain to stop the voice prompt andimmediately begin speaking. Press and holdto end a voice session.
SEEK NEXT:
•While in radio mode, press to seekbetween memory presets.
•While in USB, Bluetooth Audio or CDmode, press to seek between songs orpress and hold to fast seek.
SEEK PREVIOUS:
•While in radio mode, press to seekbetween memory presets.
•While in USB, Bluetooth Audio or CDmode, press to seek between songs orpress and hold to fast seek.
PHONE ACCEPT: Press to answer a call orswitch between calls.
PHONE REJECT: Press to end a call or rejectan incoming call.
Note:On some models, SEEK NEXT may becombined with PHONE REJECT and SEEKPREVIOUS may be combined with PHONEACCEPT.
M: Touch the control repeatedly to switchbetween media sources (modes).
See Steering Wheel (page 79).
Using Your Bezel Controls
Depending on your vehicle and optionpackage, you may also have these controlson your instrument panel:
•Power: Switch the audio system on andoff.
•VOL: Control the volume of playingaudio.
•Seek and Tune: Use as you normallywould in audio modes.
•Eject: Eject a CD from the audio system.
•SOURCE or MEDIA: Press repeatedly toadvance through available media modes.
•SOUND: Press to access the Soundmenu where you can adjust sound andother audio settings.
•1-6: Press and hold to store or press toselect an AM, FM or SIRIUS memorypreset. See Audio System (page 364).
378
MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3

•DISP: Switch the display on or off. Youcan also touch the screen to switch thedisplay back on.
•Temperature, fan and climate controlbuttons: Control the temperature, fanspeed or settings of the climate controlsystem. See Climate Control (page 133).
911 Assist
WARNINGS
Unless the 911 Assist setting is set onbefore a crash, the system will not dialfor help which could delay response time,potentially increasing the risk of seriousinjury or death after a crash.
Do not wait for 911 Assist to make anemergency call if you can do it yourself.Dial emergency services immediately toavoid delayed response time which couldincrease the risk of serious injury or deathafter a crash. If you do not hear 911 Assistwithin five seconds of the crash, the systemor phone may be damaged or non-functional.
WARNINGS
Always place your phone in a securelocation in your vehicle so it does notbecome a projectile or get damaged in acrash. Failure to do so may cause seriousinjury to someone or damage the phonewhich could prevent 911 Assist from workingproperly.
Note:The SYNC 911 Assist feature must beset on before the incident.
Note:The SYNC 911 Assist feature onlyoperates in the U.S., Canada or in a territoryin which 911 is the emergency number.
Note:Before setting this feature on, makesure that you read the 911 Assist PrivacyNotice later in this section for importantinformation.
Note:If any user sets 911 Assist to on or off,that setting applies for all paired phones. If911 Assist is switched off and the phone isconnected to SYNC, an icon displays on thestatus bar.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
If a crash deploys an airbag (excluding kneeairbags and rear inflatable safety belts [ifequipped]) or activates the fuel pumpshut-off, your SYNC-equipped vehicle maybe able to contact emergency services bydialing 911 through a paired and connectedBluetooth-enabled phone. You can learnmore about the 911 Assist feature, by visiting:
Website
www.owner.lincoln.comwww.syncmyride.cawww.syncmaroute.ca
For important information about airbagdeployment and the fuel pump shut-offplease see the Supplementary Restrains andRoadside Emergencies sections of yourowner manual.
To switch 911 Assist on and off please viewthe settings information. See Settings (page438).
379
MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3

To make sure that 911 Assist works correctly:
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth-enabled and compatible cellphone to SYNC.
•A connected Bluetooth-enabled phonemust have the ability to make andmaintain an outgoing call at the time ofthe incident.
•A connected Bluetooth-enabled phonemust have adequate network coverage,battery power and signal strength.
•The vehicle must have battery power andbe located in the U.S., Canada or in aterritory in which 911 is the emergencynumber.
In the Event of a Crash
Not all crashes will deploy an airbag oractivate the fuel pump shut-off (the triggersfor 911 Assist). If a connected cell phonesustains damage or loses its connection toSYNC during a crash, SYNC will search forand try to connect to a previously paired cellphone; SYNC will then attempt to call theemergency services.
Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call. Ifyou fail to cancel the call, SYNC attemptsto dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call 911,to cancel the call, press Cancel on yourscreen or press and hold the phonebutton on your steering wheel."
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, and thenthe occupant(s) in your vehicle is able to talkwith the operator. Be prepared to provideyour name, phone number and locationimmediately, because not all 911 systems arecapable of receiving this informationelectronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNC systemhas no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
911 Assist Privacy Notice
When you switch on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation of thefuel pump shut-off. Certain versions orupdates to 911 Assist may also be capable
380
MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3

of electronically or verbally disclosing to 911operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the most appropriateemergency services. If you do not want todisclose this information, do not switch thefeature on.
Safety Information
WARNING
Driving while distracted can result inloss of vehicle control, crash and injury.We strongly recommend that you useextreme caution when using any device thatmay take your focus off the road. Yourprimary responsibility is the safe operationof your vehicle. We recommend against theuse of any hand-held device while drivingand encourage the use of voice-operatedsystems when possible. Make sure you areaware of all applicable local laws that mayaffect the use of electronic devices whiledriving.
•Do not attempt to service or repair thesystem. Have an authorized dealercheck your vehicle.
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cables outof the way, so they do not interfere withthe operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's user guide for furtherinformation.
•For your safety, some SYNC 3 functionsare speed-dependent. Their use is limitedto when your vehicle is traveling atspeeds under 3 mph (5 km/h). Make surethat you review your device's manualbefore using it with SYNC 3.
Speed-restricted Features
Some features of this system may be toodifficult to use while your vehicle is movingso they are restricted from use unless yourvehicle is stationary.
•Screens crowded with information, suchas Points of Interest reviews and ratings,SiriusXM Travel Link sports information,or ski condition search areas.
•Any action that requires you to use akeyboard is restricted, such as enteringa navigation destination or editinginformation.
•All lists are limited so the user can viewfewer entries (such as phone contacts orrecent phone call entries).
See the following table for more specificexamples.
381
MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3

Restricted features
Pairing a Bluetooth phone.Cellular Phone
Browsing of list entries is limited for phone contacts and recent phone calls.
Editing the keypad code.System Functionality
Enabling Valet Mode.
Editing settings while the rear view camera or active park assist are active.
Editing Wi-Fi settings.Wi-Fi
Editing the list of wireless networks.
Connecting to a new Wi-Fi network.
Viewing received text messages.Text Messages
Using the keyboard to enter a destination.Navigation
Adding or editing Navigation Favorites entries or Avoid Areas.
Creating a SYNC Owner Account
Why do I need a SYNC owner account?
•Essential for keeping up with the latestsoftware and connected features.
•Access to customer support for anyquestions you may have.
•Maintain account permissions.
Visit the website to sign up and register.
Website
www.owner.lincoln.comwww.syncmyride.ca
382
MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3

Website
www.syncmaroute.ca
Lincoln Connect with Lincoln Way
With a Lincoln Connect-equipped vehicle,you can use Lincoln Way® to track yourvehicle’s location and remotely accessvehicle features such as start, lock andunlock and vehicle status including fuel leveland approximate mileage. You can alsoschedule specific times to remotely start yourvehicle so it’s ready to hit the road as soonas you are. Lincoln Way® is available througha free download via the Apple App Store®or Google Play™. Message and data ratesmay apply. Services may be limited by mobilephone network coverage area.
•FCC: LHJ-FAN
•IC: 2807E-FAN
Updating Your System
You can choose to download the updateonto a USB drive or use Wi-Fi to deliverautomatic updates.
USB Updates
To use the USB update you need to log intoyour owner account and visit the SYNCsoftware update page.
Website
www.owner.lincoln.comwww.syncmyride.cawww.syncmaroute.ca
The website notifies you if an update isavailable. You can then select to downloadthe update.
You will need an empty USB drive. Pleasecheck the website for minimumrequirements. Once you have inserted theUSB drive into your computer, choose to startthe download. Follow the instructionsprovided to download the files to the USBdrive.
The installation of most files occurs in thebackground, and does not interrupt your useof the system. Navigation updates cannot beinstalled in the background, because the filesare too large.
To install the update in your vehicle, removeanything that is plugged in the USB ports onthe media hub and plug in the USB drivecontaining the update. When the USB driveis plugged in, the installation should beginimmediately. After a successful installation,the update is available the next time thevehicle is started.
Please reference the website for any furtheractions.
Updating Over Wi-Fi
To update your System over Wi-Fi yourvehicle must be within the range of a Wi-Fiaccess point. Data rates may apply.
383
MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3

To connect your system to Wi-Fi, select:
Menu Item
Settings
Wi-Fi
You can then select your Wi-Fi network. You may haveto enter the security code ifthe network is secured. Thesystem confirms when it hasconnected to the network.
Available Wi-Fi Networks
You must also give the system permissionto update automatically. Upon vehicledelivery, the System asks you if you wouldlike to use the automatic update feature. Ifyou agree to automatic updates, you canpress OK to confirm. If this selection doesnot appear upon vehicle delivery you canaccess it through the General Settings. SeeSettings (page 438). You can also perform amaster reset. See SYNC™ 3 Troubleshooting(page 458).
If you would like to switch this feature onlater, select:
Menu Item
Settings
General
From this menu, you canenable automatic updates.If you have not done soalready, the system promptsyou to set up a Wi-Ficonnection when youenable this feature.
AutomaticSystemUpdates
When Wi-Fi and automatic updates areenabled, your system checks for softwareupdates periodically. If a new version isavailable, it downloads at that time. Softwaredownloads can take place for up to 30minutes after you have switched your vehicleoff. The updates do not interrupt the normaluse of your SYNC 3 system. If a downloaddoes not complete for any reason, the
download continues where it left off at thenext Wi-Fi connected opportunity. Uponactivation of an update, a banner displayson the touchscreen indicating the systemupdate. Select the icon to see more detail.This icon displays for two ignition cycles.
To switch this feature off:
Menu Item
Settings
General
In this menu selection, youcan change the selection forautomatic updates to OFF.
AutomaticSystemUpdates
Support
The SYNC support team is available to helpyou with any questions you are not able toanswer on your own.
Monday-Saturday, 8:30am-8:00pm EST.
United States: 1-800-521-4140.
Canada: 1-800-387-9333.
Times are subject to change due to holidays.
384
MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3

Privacy Information
When you connect a cellular phone to SYNC3, the system creates a profile within yourvehicle that links to that cellular phone. Thisprofile helps in offering you more cellularfeatures and operating more efficiently.Among other things, this profile may containdata about your cellular phone book, textmessages (read and unread), and call history,including history of calls when your cellphone was not connected to the system. Inaddition, if you connect a media device, thesystem creates and retains an index of
supported media content. The system alsorecords a short diagnostic log ofapproximately 10 minutes of all recent systemactivity. The log profile and other system datamay be used to improve the system and helpdiagnose any problems that may occur.
The cellular profile, media device index, anddiagnostic log remain in your vehicle unlessyou delete them and are generally accessibleonly in your vehicle when the cellular phoneor media player is connected.
If you no longer plan to use the system oryour vehicle, we recommend you perform aMaster Reset to erase all stored information.You can find more information about theMaster Reset in General Settings. SeeSettings (page 438). System data cannot beaccessed without special equipment andaccess to your vehicle's SYNC 3 module. TheLincoln Motor Company does not access thesystem data for any purpose other than asdescribed absent consent, a court order, orwhere required by law enforcement, othergovernment authorities, or other third partiesacting with lawful authority. Other partiesmay seek to access the informationindependently of The Lincoln MotorCompany.
HOME SCREEN
385
MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3

Home screen displayTileItem
Shows the active media source.AudioA
386
MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3E205446

Home screen displayTileItem
If your vehicle does not have navigation, this space contains the compass.
The name of the connected phone appears on the screen. The status of the phonefeatures also appear. This includes signal strength, battery charge, 911 assist settingstate (On or Off ), text messaging and roaming.
PhoneB
This map displays your current location or current route in real time.Navigation1CWhen you have navigation active, you also see the next turn and the length of timeand distance to your destination.If your vehicle does not have navigation, this space contains the audio information.
1 If equipped.
You can touch any of the feature displays toaccess that feature.
Anytime you select the home button, thesystem returns you to this screen.
USING VOICE RECOGNITION
The SYNC 3 system allows you to use voicecommands, to control features like audio andclimate controls. By using voice commands,you can keep your hands on the wheel andyour eyes on the road.
You can access each feature controlled bySYNC 3 through a variety of commands.
To activate the SYNC 3 voicecommands push the voice buttonon the steering wheel and wait forthe prompt.
___ is a dynamic listing, meaning that it canbe the name of anything, such as artist, thename of contact or number. The context andthe description of the command tell you whatto say for this dynamic option.
There are some commands that work forevery feature, these commands are:
387
MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, Second Printing
SYNC™ 3E142599