service LINCOLN MKX 2015 Owner's Manual

After driving through mud, clean off residue stuck to rotating driveshafts
and tires. Excess mud stuck on tires and rotating driveshafts causes an
imbalance that could damage drive components.
Note:Driving through deep water may damage the transmission.
If the front or rear axle is submerged in water, the axle lubricant and
PTU (power transfer unit) lubricant should be checked and changed if
necessary.
“Tread Lightly” is an educational
program designed to increase public
awareness of land-use regulations
and responsibilities in our nations
wilderness areas. Ford Motor
Company joins the U.S. Forest
Service and the Bureau of Land Management in encouraging you to help
preserve our national forest and other public and private lands by
“treading lightly.”
Driving on Hilly or Sloping Terrain
Note:Avoid driving crosswise or turning on steep slopes or hills. A
danger lies in losing traction, slipping sideways and possibly rolling over.
Whenever driving on a hill, determine beforehand the route you will use.
Do not drive over the crest of a hill without seeing what conditions are
on the other side. Do not drive in reverse over a hill without the aid of
an observer.
Although natural obstacles may make it necessary to travel diagonally up
or down a hill or steep incline, you should always try to drive straight up
or straight down.
When climbing a steep slope or hill, start in a lower gear rather than
downshifting to a lower gear from a higher gear once the ascent has
started. This reduces strain on the engine and the possibility of stalling.
If you do stall out, do not try to turnaround because you might roll over.
It is better to back down to a safe location.
Apply just enough power to the wheels to climb the hill. Too much
power will cause the tires to slip, spin or lose traction, resulting in loss of
vehicle control.
All-Wheel Drive (If Equipped)169
2014 MKX(mkx)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

PRINCIPLES OF OPERATION
The traction control system helps avoid drive wheel spin and loss of
traction.
If your vehicle begins to slide, the system applies the brakes to individual
wheels and, when needed, reduces engine power at the same time. If the
wheels spin when accelerating on slippery or loose surfaces, the system
reduces engine power in order to increase traction.
USING TRACTION CONTROL
In certain situations (for example, stuck in snow or mud), turning the
traction control off may be beneficial as this allows the wheels to spin
with full engine power. Turn the traction control system off through the
information display. See theInformation Displayschapter.
System Indicator Lights and Messages
WARNING:If a failure has been detected within the Traction
Control System, the stability control light will illuminate steadily.
Verify that the Traction Control System was not manually disabled
using the information display control. If the stability control light still
illuminates steadily, have the system serviced by an authorized dealer
immediately. Operating your vehicle with Traction Control disabled
could lead to an increased risk of loss of vehicle control, vehicle
rollover, personal injury and death.
The stability control light temporarily illuminates on engine
start-up and flashes when a driving condition activates the
stability system.
The stability control off light temporarily illuminates on engine
start-up and stays on when the traction control system is
turned off or if a problem occurs in the stability system.
When the traction control system is turned off or on, a message appears
in the information display showing system status.
Traction Control175
2014 MKX(mkx)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

STEERING
To help prevent damage to the power steering system:
•Never hold the steering wheel at its furthest turning points (until it
stops) for more than three to five seconds while the engine is running.
•Do not operate the vehicle with a low power steering pump fluid
reservoir level (below the MIN mark on the reservoir).
•Some noise is normal during operation. If the noise is excessive, check
for low power steering pump fluid level before seeking service by your
authorized dealer.
•Heavy or uneven, steering efforts may be caused by low power
steering pump fluid level. Check for a low power steering pump fluid
level before seeking service by your authorized dealer.
•Do not fill the power steering reservoir above the MAX mark, as this
may result in leaks from the reservoir.
If the power steering system breaks down (or if the engine is turned
off), you can steer the vehicle manually, but it takes more effort.
If the steering wanders or pulls, check for:
•an improperly inflated tire.
•uneven tire wear.
•loose or worn suspension components.
•loose or worn steering components.
•improper steering alignment.
A high crown in the road or high crosswinds may also make the steering
seem to wander/pull.
202Driving Aids
2014 MKX(mkx)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

Your vehicle may tow a trailer provided the maximum trailer weight is
less than or equal to the maximum trailer weight listed for your vehicle
configuration on the following chart.
Powertrain Maximum GCWR Maximum trailer
weight
3.7L TiVCT front-wheel
drive
*6770 lb (3071 kg) 2000 lb (907 kg)
3.7L TiVCT front-wheel
drive
**8270 lb (3751 kg) 3500 lb (1588 kg)
3.7L TiVCT all-wheel
drive
*6940 lb (3148 kg) 2000 lb (907 kg)
3.7L TiVCT all-wheel
drive
**8440 lb (3828 kg) 3500 lb (1588 kg)
*Vehicles not equipped with a trailer-towing package and vehicles
equipped with 22-inch wheels are limited to a 2000-pound
(907 kilogram) trailer weight.
**Vehicles equipped with a trailer-towing package.
ESSENTIAL TOWING CHECKS
Follow these guidelines for safe towing:
•Do not tow a trailer until you drive your vehicle at least 1000 miles
(1600 kilometers).
•Consult your local motor vehicle laws for towing a trailer.
•See the instructions included with towing accessories for the proper
installation and adjustment specifications.
•Service your vehicle more frequently if you tow a trailer. See your
scheduled maintenance information.
•If you use a rental trailer, follow the instructions the rental agency
gives you.
For load specification terms found on the tire label and Safety
Compliance label and for instructions on calculating your vehicle’s load,
refer toLoad limitin theLoad Carryingchapter.
Remember to account for the trailer tongue weight as part of your
vehicle load when calculating the total vehicle weight.
216Towing
2014 MKX(mkx)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

TRANSPORTING THE VEHICLE
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
We recommend the use of a wheel lift and dollies or flatbed equipment
to tow your vehicle. Do not tow with a slingbelt. Ford Motor Company
has not approved a slingbelt towing procedure. Vehicle damage may
occur if towed incorrectly, or by any other means.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
It is acceptable to have your front-wheel drive vehicle towed from the
front if using proper wheel lift equipment to raise the front wheels off
the ground. When towing in this manner, the rear wheels can remain on
the ground.
220Towing
2014 MKX(mkx)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

ROADSIDE ASSISTANCE
Vehicles Sold in the United States: Getting Roadside Assistance
If you ever need help on the road, the Lincoln Motor Company is there
for you with nationwide, 24-hours-a-day, seven-days-a-week assistance.
The service is available:
•Throughout the life of the vehicle for original owners.
•For six years or 70000 miles (112655 kilometers) (whichever comes
first) within the extended powertrain warranty coverage period for
subsequent owners.
•For the coverage period listed on the Roadside Assistance Card
included in your Owner’s Manual portfolio.
This complimentary Roadside Assistance program is separate from the
New Vehicle Limited Warranty, and includes:
•A flat tire change with a good spare (except vehicles supplied with a
tire inflation kit).
•Battery jump start.
•Lock-out assistance (key replacement cost is the customer’s
responsibility).
•Fuel delivery – independent service contractors, if not prohibited by
state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters)
of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel delivery service to two
no-charge occurrences within a 12-month period.
•Winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•Towing – Lincoln eligible vehicles to the client’s selling or preferred
dealer within 100 miles (161 kilometers) of the disablement location
or to the nearest Lincoln dealer. If a client requests a tow to a selling
or preferred dealer that is more than 100 miles (161 kilometers) from
the disablement location, the client shall be responsible for any
mileage costs in excess of 100 miles (161 kilometers).
Roadside Assistance will include up to $200 coverage for a towed trailer
if the disabled eligible vehicle requires service at the nearest authorized
dealer. If the towing vehicle is operational but the trailer is not, then the
trailer does not qualify for any roadside services.
Roadside Emergencies227
2014 MKX(mkx)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

Vehicles sold in the United States: Using roadside assistance
United States Lincoln vehicle clients who require Roadside Assistance,
call 1-800-521-4140. If you need to arrange roadside assistance for
yourself, Ford Motor Company will reimburse a reasonable amount for
towing to the nearest Lincoln dealership within 100 miles
(161 kilometers). To obtain reimbursement information, United States
Lincoln vehicle clients, call 1-800-521-4140. Clients will be asked to
submit their original receipts.
Vehicles Sold in Canada: Getting Roadside Assistance
Canadian clients who require roadside assistance, call 1-800-387-9333.
Vehicles Sold in Canada: Using Roadside Assistance
For your convenience, you may complete the roadside assistance
identification card found in the centerfold of this warranty guide and
retain for future reference.
Canadian roadside coverage and benefits may differ from the U.S.
coverage. If you require more information, please refer to the coverage
section of your warranty guide, call us in Canada at 1-800-387-9333 or
visit our website at www.lincolncanada.com.
Sykes Assistance Services Corporation administers the Roadside
Assistance program. You must receive covered services in Canada or the
continental United States. Coverage extends to vehicles that use public,
non-seasonal, annually traveled roadways. Roadside Assistance coverage
does not extend to vehicles involved in cross-country driving, logging,
autocross and any other form of off-road use. Well maintained roads and
surfaces help ensure safe travel for the Supplier, and allow their
representatives to perform service as per the standard operating
procedures.
In Remote Locations
If our supplier cannot take your vehicle by road to the nearest
authorized dealership, transportation by rail or water may be necessary.
The program covers a tow to the dock or rail terminal and also to the
dealership at the end of the trip. For rail or water transportation,
however, contact your authorized dealer to confirm if you are eligible for
additional coverage before you authorize or pay for the service. Call the
Lincoln Roadside Assistance at 1-800-387-9333 for additional information.
228Roadside Emergencies
2014 MKX(mkx)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training,
equipment or both, so not all authorized dealers are authorized to perform
all warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.lincolnowner.com
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Guides
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
•Service specials and promotions.
Customer Assistance233
2014 MKX(mkx)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

In Canada:
Mailing address
Lincoln Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 1C8
Telephone
1-800-387-9333
Online
www.lincolncanada.com
Twitter English
@LincolnMotorCA
Twitter French
@LincolnQC
Instagram
@LincolnMotorCA
Facebook
/LincolnMotorCA
Additional assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
234Customer Assistance
2014 MKX(mkx)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 18000 mi (29 000 km), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time).
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer Assistance235
2014 MKX(mkx)
Owners Guide gf, 1st Printing, June 2014
USA(fus)