phone LINCOLN MKX 2016 Workshop Manual

Phone issues
Possible solution(s)
Possible cause(s)
Issue
Try deleting your device from SYNC, deleting
SYNC from your device and trying again.
Check the security and auto accept and
prompt always settings relative to the SYNC
Bluetooth connection on your phone.
Update your device's firmware.
Turn off the Auto phonebook download
setting.
You can also preform the touchscreen system
reset procedure.
Go to the website to review your phone's
compatibility.
This is a phone-dependent feature.
This may be a possible phone malfunction.
Text messaging is not working on SYNC.
Try turning off the device, resetting the device
or removing the device's battery, then trying
again.USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device, resetting the device,
removing the device's battery, then trying
again.
This may be a possible device malfunction.
I am having trouble connecting my device.
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USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you are using the manufacturer's
cable.
Make sure you insert the USB cable correctly
into the device and the USB port.
Make sure that the device does not have an
auto-install program or active security settings.
Make sure you are not leaving the device in
your vehicle during very hot or cold temperat-
ures.
This is a device limitation.
SYNC does not recognize my device when I
turn on the car.
Review the device compatibility chart on the
SYNC website to confirm your phone supports
the Bluetooth audio streaming function.
This is a phone-dependent feature.
The device is not connected.
Bluetooth audio does not stream.
Make sure you correctly connect the device
to SYNC, and that you have pressed play on
your device.
You can also preform the touchscreen system
reset procedure.
Make sure that all song details are populated.
Your music files may not contain the correct
artist, song title, album or genre information.
SYNC does not recognize music that is on my
device.
Some devices require you to change the USB
settings from mass storage to MTP class.
The file may be corrupted.
The song may have copyright protection,
which does not allow it to play.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
This is a free feature, but you must first register
online to use it.
You did not activate your account on the
website.
I received a text that I did not activate Vehicle
Health Report.
Make sure that your VIN is correctly listed in
your account.
You may have the wrong VIN (vehicle identi-
fication number) listed.
When you register your account, you must
choose a preferred dealer. If it already lists a
dealer, try selecting another dealer and
logging out. Log back in, change it back to
your preferred dealer, and retrieve the report.
The preferred dealer information did not load
correctly.
I am unable to retrieve the report on the
website, or I receive a system error.
Update your cellular number in your account
on the website.
This could be due to your phone's compatib-
ility.
I am unable to submit a report.
Make sure you have full signal strength and
that your Bluetooth volume level has been
turned up.
Bad signal strength.
You did not register your phone correctly on
the website.
Make sure the currently connected phone is
registered on your SYNCMyRide account.
Try deleting your phone and performing a
clean pairing.
This is a free feature, but you must first register
online to use it.
You did not activate this phone for this service.
Your phone has ID blocker active.
I heard a commercial when I tried to use
Traffic, Directions and Information.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
Turn off ID blocker on your phone as the
system recognizes you by your phone number.
Make sure the currently connected phone is
the same one that is registered on your
SYNCMyRide account.Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Review the phone voice commands and the
media voice commands at the beginning of
their respective sections.
You may be using the wrong voice commands.
You may be speaking too soon or at the
wrong time.
SYNC does not understand what I am saying.
After pressing the voice icon, wait until after
the tone sounds and Listening appears before
saying a command. Any command spoken
before this does not register with the system.
Review the media voice commands at the
beginning of the media section.
You may be using the wrong voice commands.
You may be saying the name differently than
the way you saved it.
SYNC does not understand the name of a
song or artist.
Say the song or artist exactly as listed. If you
say "Play Artist Prince", the system does not
play music by Prince and the Revolution or
Prince and the New Power Generation.
The system may not be reading the name the
same way you are saying it.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you are saying the complete title,
such as "California remix featuring Jennifer
Nettles".
If the song titles are in all CAPS, you have to
spell them. LOLA requires you to say "L-O-L-
A".
Do not use special characters in the title. The
system does not recognize them.
Review the Phone voice commands at the
beginning of the phone section.
You may be using the wrong voice commands.
You may be saying the name differently than
the way you saved it.
SYNC does not understand or is calling the
wrong contact when I want to make a call.
Make sure you are saying the contacts exactly
as they are listed. For example, if you save a
contact as Joe Wilson, say "Call Joe Wilson".
The system may not be reading the name the
same way you are saying it.
Using the SYNC phone menu, open the
phonebook and scroll to the name SYNC is
having trouble understanding. SYNC will read
the name to you, giving you some idea of the
pronunciation SYNC is expecting.
Contacts in your phonebook may be very short
and similar, or they may contain special char-
acters.
Your phonebook contacts may be in CAPS.
The system works better if you list full names,
such as "Joe Wilson" rather than "Joe".
Do not use special characters, such as 123 or
ICE, as the system does not recognize them.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
If a contact is in CAPS, you have to spell it.
JAKE requires you to say "Call J-A-K-E".Touchscreen system reset
The touchscreen system has System Reset feature that can be performed if the function of a SYNC feature is lost. This reset is intended to
restore functionality and will not erase any information previously stor\
ed in the system (such as paired devices, phonebook, call history , text
messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holdin\
g the Radio Power button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the s\
ystem reset to complete. You may then resume using the SYNC system.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

For maximum vehicle performance, keep the
following information in mind when adding
accessories or equipment to your vehicle:
•
When adding accessories, equipment,
passengers and luggage to your vehicle,
do not exceed the total weight capacity
of the vehicle or of the front or rear axle
(GVWR or GAWR as indicated on the
Safety Compliance Certification label).
Ask an authorized dealer for specific
weight information.
• The Federal Communications
Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC)
regulate the use of mobile
communications systems that are
equipped with radio transmitters, for
example, two-way radios, telephones and
theft alarms. Any such equipment
installed in your vehicle should comply
with Federal Communications
Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC)
regulations and should be installed only
by an authorized dealer. •
Mobile communications systems may
harm the operation of your vehicle,
particularly if their manufacturer did not
design them specifically for automotive
use.
• If you or an authorized Lincoln dealer add
any non-Lincoln electrical or electronic
accessories or components to your
vehicle, you may adversely affect battery
performance and durability. In addition,
you may also adversely affect the
performance of other electrical systems
in the vehicle.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Accessories

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guidance, fleet management or similar
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Appendices

Product incorporates data which is ©
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limiting the preceding paragraph, you may
not (a) use this Data with any products,
systems, or applications installed or
otherwise connected to or in communication
with vehicles, capable of vehicle navigation,
positioning, dispatch, real time route
guidance, fleet management or similar
applications; or (b) with or in communication
with any positioning devices or any mobile
or wireless-connected electronic or computer
devices, including without limitation cellular
phones, palmtop and handheld computers,
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Appendices

P
Parking Aids..................................................205
Principle of Operation.......................................205
Passive Anti-Theft System............................80 SecuriLock®............................................................80
PATS See: Passive Anti-Theft System........................80
Perchlorate........................................................12
Personal Safety System ™
..............................43
How Does the Personal Safety System
Work?...................................................................43
Phone..............................................................445 Making Calls........................................................448
Pairing Subsequent Cell Phones....................447
Pairing Your Cell Phone for the First
Time...................................................................446
Phone Menu Options........................................449
Phone Settings....................................................453
Phone Voice Commands..................................454
Receiving Calls....................................................449
Text Messaging....................................................451
Post-Crash Alert System
.............................276
Power Door Locks See: Locking and Unlocking..............................67 Power Liftgate
..................................................73
Hands-Free Feature.............................................76
Obstacle Detection...............................................75
Opening and Closing the Liftgate.....................73
Setting the Liftgate Open Height......................75
Stopping the Liftgate Movement......................
75
Power Seats....................................................148 Multi-Contour Front Seats With Active Motion
........................................................................\
.....150
Power Lumbar......................................................150
Power Windows.............................................100 Accessory Delay...................................................101
Bounce-Back........................................................100
One-Touch Down................................................100
One-Touch Up......................................................100
Window Lock.........................................................101
Pre-Collision Assist......................................243 Using the Pre-Collision Assist System..........244
Protecting the Environment
..........................15
R
Rear Parking Aid...........................................206 Obstacle Distance Indicator............................
206
Rear Seat Armrest.........................................157
Rear Seats
.......................................................153
Adjusting the Rear Seats...................................153 Rear Under Floor Storage..........................249
Cargo Management System............................249
In-floor storage - second row..........................
249
Rear View Camera
........................................217
Using the Rear View Camera System............217
Rear View Camera See: Rear View Camera.....................................217
Rear Window Wiper and Washers..............89 Rear Window Washer..........................................90
Rear Window Wiper.............................................89
Recommended Towing Weights..............262
Reduced Engine Performance..................269
Refueling..........................................................176 Easy Fuel™ Capless Fuel System.....................
177
Remote Control...............................................56 Car Finder...............................................................57
Intelligent Access Key.........................................56
Memory Feature....................................................59
Remote Start...........................................................57
Replacing the Battery..........................................56
Sounding a Panic Alarm......................................57
Remote Start...................................................144 Automatic Settings..............................................144
Repairing Minor Paint Damage
..................331
556
MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Index