Troubleshoot LINCOLN MKX 2016 Owners Manual

Introduction
About This Manual............................................7
Symbols Glossary
..............................................7
Data Recording
..................................................9
California Proposition 65................................11
Perchlorate........................................................12
Lincoln Automotive Financial Services
.........................................................12
Replacement Parts Recommendation........12
Special Notices
.................................................13
Mobile Communications Equipment
...........14
Export Unique Options...................................14
Environment
Protecting the Environment
..........................15
Child Safety
General Information........................................16
Installing Child Seats......................................18
Booster Seats
...................................................27
Child Seat Positioning...................................29
Child Safety Locks...........................................31 Safety Belts
Principle of Operation
....................................33
Fastening the Safety Belts...........................34
Safety Belt Height Adjustment....................38
Safety Belt Warning Lamp and Indicator Chime
............................................................39
Safety Belt Minder..........................................40
Child Restraint and Safety Belt Maintenance.................................................41
Personal Safety System ™
Personal Safety System ™
..............................43
Supplementary Restraints System
Principle of Operation
....................................44
Driver and Passenger Airbags....................45
Front Passenger Sensing System
..............46
Side Airbags
.....................................................50
Driver and Passenger Knee Airbags..........51
Safety Canopy™................................................51
Crash Sensors and Airbag Indicator
..........52
Airbag Disposal
...............................................54 Keys and Remote Controls
General Information on Radio
Frequencies.................................................55
Remote Control...............................................56
Replacing a Lost Key or Remote Control..........................................................59
MyKey™
Principle of Operation...................................60
Creating a MyKey............................................61
Clearing All MyKeys
.......................................62
Checking MyKey System Status.................64
Using MyKey With Remote Start Systems........................................................65
MyKey Troubleshooting................................65
Locks
Locking and Unlocking..................................67
Manual Liftgate
.................................................71
Power Liftgate
..................................................73
Keyless Entry
....................................................76
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Table of Contents

Fuel Filter.........................................................316
Changing the 12V Battery...........................316
Checking the Wiper Blades........................318
Changing the Wiper Blades.......................318
Adjusting the Headlamps............................319
Changing a Bulb
............................................321
Bulb Specification Chart
.............................322
Changing the Engine Air Filter..................324
Vehicle Care
General Information
.....................................325
Cleaning Products........................................325
Cleaning the Exterior..................................325
Waxing............................................................326
Cleaning the Engine....................................327
Cleaning the Windows and Wiper Blades.........................................................327
Cleaning the Interior
....................................328
Cleaning the Instrument Panel and Instrument Cluster Lens.........................330
Cleaning Leather Seats..............................330
Repairing Minor Paint Damage
..................331
Cleaning the Alloy Wheels..........................331 Vehicle Storage
............................................332
Wheels and Tires
General Information.....................................334
Temporary Mobility Kit................................336
Tire Care
.........................................................342
Using Summer Tires
....................................358
Using Snow Chains......................................358
Tire Pressure Monitoring System.............359
Changing a Road Wheel.............................363
Technical Specifications.............................368
Capacities and Specifications
Engine Specifications -
2.7L
EcoBoost™..................................................370
Engine Specifications -
3.7L........................371
Motorcraft Parts - 2.7L EcoBoost™............372
Motorcraft Parts - 3.7L.................................373
Vehicle Identification Number
...................374
Vehicle Certification Label.........................374
Transmission Code Designation
...............375
Capacities and Specifications -
2.7L
EcoBoost™..................................................376 Capacities and Specifications - 3.7L.........381
Audio System
General Information
.....................................388
Audio Unit -
Vehicles With: Premium AM/
FM/CD.........................................................389
Media Hub.......................................................391
MyLincoln Touch ™
General Information
.....................................392
Settings...........................................................403
Entertainment................................................422
Phone..............................................................445
Information.....................................................455
Climate............................................................469
Navigation......................................................473
MyLincoln Touch ™ Troubleshooting
.........486
Accessories
Accessories...................................................494
Extended Service Plan (ESP)
Extended Service Plan (ESP)
.....................496
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Table of Contents

USING MYKEY WITH REMOTE
START SYSTEMS
MyKey is not compatible with non
Ford-approved, aftermarket remote start
systems. If you choose to install a remote
start system, see an authorized dealer for a
Ford-approved remote start system.
MYKEY TROUBLESHOOTING Potential Causes
Condition
I cannot create a MyKey. •The key or transmitter used to start the vehicle does not have admin privileg\
es.
• The key or transmitter used to start the vehicle is the only admin key (there always has to be at
least one admin key).
• Vehicles with keyless start: The keyless start transmitter is not placed in the backup position.
See Starting a Gasoline Engine (page 168).
• SecuriLock passive anti-theft system is disabled or in unlimited mode.
• The key or transmitter used to start your vehicle does not have admin privile\
ges.
• No MyKeys are created.
See Creating a MyKey (page 61).
I cannot program the configurable
settings.
•The key or transmitter used to start your vehicle does not have admin privile\
ges.
• No MyKeys are created.
See Creating a MyKey (page 61).
I cannot clear the MyKeys.
Purchase a new key from an authorized dealer.
I lost the only admin key.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyKey™

Note:
If the clearance in front of your vehicle
allows easy departure, the Park Out Assist
feature might not be available.
Note: You are responsible for controlling
your vehicle and making sure the path is
clear prior to pulling into traffic.
Note: This system is not intended to assist
in exiting perpendicular parking spaces,
damages to your vehicle may occur.
Note: If your vehicle speed exceeds 6 mph
(9 km/h) or the maneuver is interrupted
(driver input), the system switches off and
you need to take full control of your vehicle. Deactivating the Active Park Assist
Feature
Manually deactivate the system by:
•
Pressing the active park assist button
twice.
• Grabbing the steering wheel during an
active maneuver.
• Driving above approximately
22 mph
(35 km/h) for 30 seconds during an active
park search.
• Driving above
6 mph (9 km/h) during
automatic steering.
• Switching off the traction control system. Certain vehicle conditions can also
deactivate the system, such as:
•
Traction control has activated.
• There is an anti-lock brake system
activation or failure.
If a problem occurs with the system, a
warning message displays accompanied by
a tone. Occasional system messages may
occur in normal operation. For recurring or
frequent system faults, contact an authorized
dealer to have your vehicle serviced.
Troubleshooting the System The system does not look for a space
The traction control system may be off.
The transmission is in reverse ( R). Your vehicle must be moving forward to be able to detect a parking space.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Parking Aids

AlertA
AidB
Alert + Aid – Provides an assistance steering
torque input toward the lane center. If your
vehicle continues drifting out of the lane, the
system provides a steering wheel vibration.
Note: The alert and aid diagrams illustrate
general zone coverage. They do not provide
exact zone parameters.
Intensity: This setting affects the intensity of
the steering wheel vibration used for the alert
and alert + aid modes. This setting does not
affect the aid mode. •
Low
• Normal
• High
System Display When you switch on the system, an overhead
graphic of a vehicle with lane markings will
display in the information display. If you
select aid mode when you switch on the
system, a separate white icon will also
appear or in some vehicles arrows will
display with the lane markings.
When you switch off the system, the lane
marking graphics will not display.While the system is on, the color of the lane
markings will change to indicate the system
status.
Gray: Indicates that the system is temporarily
unable to provide a warning or intervention
on the indicated side(s). This may be
because:
•
Your vehicle is under the activation
speed.
• The turn indicator is active.
• Your vehicle is in a dynamic maneuver.
• The road has no or poor lane markings
in the camera field-of-view.
• The camera is obscured or unable to
detect the lane markings due to
environmental conditions (significant sun
angles, shadows, snow, heavy rain or
fog), traffic conditions (following a large
vehicle that is blocking or shadowing the
lane), or vehicle conditions (poor
headlamp illumination).
See Troubleshooting for additional
information.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Driving AidsE165517 E151660

Green: Indicates that the system is available
or ready to provide a warning or intervention,
on the indicated side(s).
Yellow: Indicates that the system is providing
or has just provided a lane keeping aid
intervention.
Red: Indicates that the system is providing
or has just provided a lane keeping alert
warning.
The system can be temporarily suppressed
at any time by the following:
•
Quick braking.
• Fast acceleration.
• Using the turn signal indicator.
• Evasive steering maneuver.
Troubleshooting Why is the feature not available (line markings are gray) when I can s\
ee the lane markings on the road?
Vehicle speed is outside the operational range of the feature
Sun is shining directly into the camera lens
Quick intentional lane change
Staying too close to the lane marking
Driving at high speeds in curves
The last Alert warning or Aid intervention occurred a short time ago
Ambiguous lane markings (mainly in construction zones)
Rapid transition from light to dark or vice versa
Sudden offset in lane markings
ABS or AdvanceTrac activation
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review Driving Aids

HD Radio Reception and Station Troubleshooting
Potential reception issues
If you are listening to a multicast station and you are on the fringe of\
the reception area, the station may
mute due to weak signal strength.
Reception area
If you are listening to HD1, the system switches back to the analog broa\
dcast until the digital broadcast
is available again. However, if you are listening to any of the possible HD2-HD7 multicast channels\
, the
station mutes and stays muted unless it is able to connect to the digita\
l signal again.
When the system first receives a station (aside from HD2-HD7 multicast \
stations), it first plays the station
in the analog version. Once the receiver verifies the station is an HD R\
adio station, it shifts to the digital
version. Depending on the station quality, you may hear a slight sound change when the station changes
from analog to digital. Blending is the shift from analog to digital sou\
nd or digital back to analog sound.
Station blending
In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to a
station broadcasting with HD Radio
technology. Independent entities own and
operate each station. These stations are
responsible for ensuring all audio streams
and data fields are accurate.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

SIRIUS Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage
and other materials as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, \
parking garages, dense tree foliage
and thunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker
one and the audio system may mute.
Station overload
Your display may show ACQUIRING... to indicate the interference and the a\
udio system may mute.
Satellite radio signal interference Troubleshooting tips
Action
Cause
Message
No action required. This message should disap-
pear shortly.
Radio requires more than two seconds to produce
audio for the selected channel.
Acquiring…
If this message does not clear shortly, or with an
ignition key cycle, your receiver may have a fault.
See an authorized dealer for service.
There is an internal module or system failure
present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or choose another preset.
The channel is no longer available.
Invalid Channel
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

Troubleshooting tips
Action
Cause
Message
Contact SIRIUS at 1-888-539-7474 to subscribe to
the channel, or tune to another channel.
Your subscription does not include this channel.
Unsubscribed Channel
The signal is blocked. When you move into an
open area, the signal should return.
The signal is lost from the SIRIUS satellite or SIRIUS
tower to your vehicle antenna.
No Signal
No action required. The process may take up to
three minutes.
Update of channel programming in progress.
Updating…
Contact SIRIUS at 1-888-539-7474 to resolve
subscription issues.
Your satellite service is no longer available.
Questions? Call
1-888-539-7474
Use the channel guide to turn off the Lock or Skip
function on that station.
All the channels in the selected category are either
skipped or locked.
None found
Check Channel Guide
No action required.
SIRIUS has updated the channels available for your
vehicle.
Subscription Updated
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™

One-shot Destination Street Address
To set a destination with voice commands,
you can say:
Action and Descrip-
tion
Voice Command
The system asks you
to say the full
address. The system
displays an example
on-screen.
Find an Address You can then speak the address naturally,
such as "One two three four Main Street,
Anytown".
MYLINCOLN TOUCH™
TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables below. Use the website at any time to check your
phone's compatibility, register your account
and set preferences as well as access a
customer representative via an online chat
(during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more information. Phone issues
Possible solution(s)
Possible cause(s)
Issue
Review your phone's manual about audio
adjustments.
The audio control settings on your phone may
be affecting SYNC performance.
There is excessive background noise during
a phone call.
Try turning off the device, resetting the device,
removing the device's battery, then trying
again.
This may be a possible phone malfunction.
During a call, I can hear the other person but
they cannot hear me.
Go to the website to review your phone's
compatibility.
This is a phone-dependent feature.
This may be a possible phone malfunction.
SYNC is not able to download my phonebook.
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MKX (CD9) Canada/United States of America, enUSA, ASO/OGC Review MyLincoln Touch™