USB LINCOLN MKX 2018 Owner's Manual

Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audio adjustments.The audio control settings on your cellphone may be affecting SYNC 3performance.
There is background noiseduring a phone call.
Try switching your cell phone off, resetting it or removing the battery,then try again.Possible cell phone malfunction.During a call, I can hear theother person but theycannot hear me.Make sure that the microphone for SYNC 3 is not set to off. Look forthe microphone icon on the phone screen.
To restart your system, shut down the engine, open and close thedoor, and then lock the door and wait for 2-3 minutes. Make sure thatyour SYNC 3 screen is black and the lighted USB port is off.The system may need to be restarted.During a call, I cannot hearthe other person and theycannot hear me.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
SYNC 3 is not able todownload my phonebook.
Make sure you allow SYNC 3 to retrieve contacts from your phone.Refer to your cell manual.
Possible cell phone malfunction.You must switch on your cell phone and the automatic phonebookdownload feature on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,then try again.
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SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
Text messages from WhatsApp and Facebook Messenger are notsupported.
Your cell phone must support downloading text messages throughBluetooth to receive incoming text messages.This is a cell phone-dependent feature.
Audible text messages donot work on my cell phone.Because each cell phone is different, refer to your device's manualfor the specific cell phone you are pairing. In fact, there can bedifferences between cell phones due to brand, model, service providerand software version.
This is a cell phone limitation.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then reconnect it to SYNC 3.
Possible device malfunction.I am having troubleconnecting my device.
Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and yourvehicle's USB port.
Make sure that the device does not have an auto-install program oractive security settings.
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SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during veryhot or cold temperatures.This is a device limitation.SYNC 3 does not recog-nize my device when I startmy vehicle.
Make sure you connect the device to SYNC 3 and that you havestarted the media player on your device.
This is a device-dependent feature.Bluetooth audio does notstream.The device is not connected.
Make sure that all song details are populated.Your music files may not contain thecorrect artist, song title, album or genreinformation.
SYNC 3 does not recog-nize music that is on mydevice.
Try replacing the corrupt file with a new version.The file may be corrupted.
Some devices require you to change the USB settings from massstorage to media transfer protocol class.The song may have copyright protectionthat does not allow it to play.
Convert the file to a supported format. See Entertainment (page 436).The file format is not supported by SYNC3.
Update media index. See Settings (page 475).The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
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SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then connect it back to SYNC 3.
This is a device limitation.When I connect my device,I sometimes do not hearany sound.
To listen to Apple devices through USB, select AirPlay from the devicesControl Center, then select Dock Connector.
To listen to Apple devices through Bluetooth Stereo, select AirPlayfrom the devices Control Center, then select SYNC.
Wi-Fi Issues
Possible solutionPossible causeIssue
Verify password.Password error.Failed connection.
Check for a poor Wi-Fi signal.Weak signal.
Use a unique name for your SSID, don’t usethe default name unless it contains a uniqueidentifier, such as part of the MAC address.
Multiple Access points within range with thesame SSID.
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SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Make sure you have a compatible smartphone;an Android with OS 2.3 or higher or an iPhone3GS or newer with iOS 5.0 or higher. Addition-ally, make sure you pair and connect yourphone to SYNC 3 in order to find AppLink-capable apps on your device. iPhone usersmust also connect to a USB port with an AppleUSB cable.
You did not connect an Applink Compatiblephone to SYNC 3.
AppLink Mobile Applications: When I select"Find Mobile Apps," SYNC 3 does not find anyapplications.
Make sure you have downloaded and installedthe latest version of the app from your phone'sapp store. Make sure the app is running onyour phone. Some apps require you to registeror login to the app on the phone before usingthem with AppLink. Also, some may have a"Ford SYNC" setting, so check the app'ssettings menu on the phone.
AppLink-enabled apps are not installed andrunning on your mobile device.My phone is connected, but I still cannot findany apps.
Closing and restarting apps may help SYNC3 find the application if you cannot discover itinside the vehicle. On an Android device, ifapps have an 'Exit' or 'Quit' option, then selectit and restart the app. If the app does not havethat option, select the phone's settings menu
Sometimes apps do not properly close andre-open their connection to SYNC 3, overignition cycles, for example.
My phone is connected, my app(s) are running,but I still cannot find any apps.
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SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Unplug the USB cable from the phone, wait amoment, and plug the USB cable back in tothe phone. After a few seconds, the appshould appear in SYNC 3's Mobile Apps Menu.If not, "Force Close" the application and restartit.
You may need to reset the USB connectionto SYNC 3.
My iPhone is connected, my app is running, Irestarted the app but I still cannot find it onSYNC 3.
Increase the Bluetooth volume of the deviceby using the device's volume control buttonswhich are most often found on the side of thedevice.
The Bluetooth volume on the phone may below.
I have an Android phone. I found and startedmy media app on SYNC 3, but there is nosound or the sound is very low.
Force close or uninstall the apps you do notwant SYNC 3 to find. If the app has a "FordSYNC" setting, disable that setting in the app'ssettings menu on the phone.
Some Android devices have a limited numberof Bluetooth ports that apps can use toconnect. If you have more AppLink apps onyour phone than the number of availableBluetooth ports, you will not see all of yourapps listed in the SYNC 3 mobile apps menu.
I can only see some of the AppLink appsrunning on my phone listed in the SYNC 3Mobile Apps Menu.
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SYNC™ 3

Voice command issues
Possible solutionPossible causeIssue
SYNC 3 applies the phonetic pronunciation rules of the selectedlanguage to the names stored on your media player or USB flashdrive. It is able to make some exceptions for very popular artist names(for example, U2) such that you can always use the English pronunci-ation for these artists.
You may be saying the foreign namesusing the currently selected language forSYNC 3.
The SYNC 3 voice controlsystem is having troublerecognizing foreign tracks,artists, albums, genres andplaylist names from mymedia player or USB flashdrive.
SYNC 3 uses a synthetically generated voice rather than pre-recordedhuman voice.
SYNC 3 uses text-to-speech voice prompttechnology.
The system generatesvoice prompts and thepronunciation of somewords may not be accuratefor my language.
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
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SYNC™ 3

General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restorefunctionality and will not erase any information previously stored in the system (such as paired devices, phonebook, call history, textmessages, or user settings). To perform a System Reset, press and hold the Seek Up (>>|) button while pressing and holding the RadioPower button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system reset to complete. You may thenresume using the SYNC 3 system.
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SYNC™ 3

Releasing the Electric Parking Brake.............201
Electromagnetic Compatibility..................549Emission Law..................................................184Noise Emissions Warranty, ProhibitedTampering Acts and Maintenance.............185Tampering With a Noise ControlSystem...............................................................184
End User License Agreement...................554VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) ....................................554
Engine Block Heater.....................................175Using the Engine Block Heater.......................176
Engine Coolant Check.................................316Adding Coolant....................................................317Coolant Change...................................................319Engine Coolant TemperatureManagement...................................................320Fail-Safe Cooling.................................................319Recycled Coolant................................................318Severe Climates...................................................318
Engine Emission Control.............................184Engine ImmobilizerSee: Passive Anti-Theft System........................86
Engine Oil Check...........................................314Adding Engine Oil...............................................315
Engine Oil Dipstick - 2.7L EcoBoost™.......314Engine Oil Dipstick - 3.7L.............................314
Engine Specifications - 2.7LEcoBoost™.....................................................381Drivebelt Routing.................................................381
Engine Specifications - 3.7L.......................382Drivebelt Routing................................................382
Entertainment................................................436AM/FM Radio.......................................................438Apps.......................................................................449Bluetooth Stereo or USB..................................447CD (If equipped)..................................................446HD Radio™ Information (If Available)..............442SiriusXM® Satellite Radio (If Activated).........438Sources.................................................................437Supported Media Players, Formats andMetadata Information...................................449USB Ports.............................................................449
Environment......................................................16EPBSee: Electric Parking Brake.............................200
Essential Towing Checks............................267Before Towing a Trailer.....................................268Hitches..................................................................267Launching or Retrieving a Boat or PersonalWatercraft (PWC)............................................268Safety Chains.......................................................267Trailer Brakes.......................................................267Trailer Lamps.......................................................267When Towing a Trailer......................................268
Event Data RecordingSee: Data Recording..............................................9
Export Unique Options...................................14Exterior Mirrors..............................................105Auto-dimming Feature.......................................107Auto-Folding Mirrors..........................................106Blind Spot Information System........................108Fold-Away Exterior Mirrors...............................106Heated Exterior Mirrors ....................................107Integrated Blind Spot Mirror.............................107Lincoln Welcome Mat.........................................107Memory Mirrors ...................................................107Power Exterior Mirrors.......................................105Signal Indicator Mirrors .....................................107
F
Fastening the Seatbelts................................37Rear Inflatable Seatbelt.......................................40Seatbelt Locking Modes.....................................38Using a Sliding Clip...............................................37Using Seatbelts During Pregnancy..................38
Flat Tire InflationSee: Tire Sealant and Inflator Kit....................345
Floor Mats.......................................................273Front Parking Aid............................................211Obstacle Distance Indicator.............................212
Front Passenger Sensing System..............50
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Index

Universal Garage Door Opener................163HomeLink Wireless Control System...............163
USB Port.........................................................404Using Adaptive Cruise Control.................230Automatic Cancellation.....................................233Blocked Sensor...................................................235Canceling the Set Speed.................................233Changing the Set Speed..................................233Detection Issues.................................................234Following a Vehicle.............................................231Hilly Condition Usage.......................................233Overriding the Set Speed................................232Resuming the Set Speed..................................233Setting the Adaptive Cruise Speed................231Setting the Gap Distance.................................232Switching Adaptive Cruise Control Off.........233Switching Adaptive Cruise Control On.........230Switching to Normal Cruise Control..............236System Not Available........................................235
Using All-Wheel Drive..................................193Driving In Special Conditions With All-WheelDrive (AWD)......................................................193
Using Cruise Control...................................229Switching Cruise Control Off...........................230Switching Cruise Control On...........................229
Using MyKey With Remote StartSystems..........................................................70Using Snow Chains......................................368
Using Stability Control................................209Using Summer Tires....................................367Using Traction Control................................206Switching the System Off.................................206System Indicator Lights and Messages.......206Using a Switch....................................................206Using the Information Display Controls.......206
Using Voice Recognition............................425Audio Voice Commands...................................427Climate Voice Commands................................428Mobile App Voice Commands........................433Navigation Voice Commands...........................431Phone Voice Commands..................................428SiriusXM Traffic and Travel Link VoiceCommands.......................................................433Voice Settings Commands...............................434
Utilizing the Mediation/Arbitration Program(Canada Only).............................................283
V
Vehicle Care..................................................333General Information...........................................333
Vehicle Certification Label.........................385Vehicle Identification Number..................385Vehicle Storage............................................340Battery....................................................................341Body.......................................................................340
Brakes.....................................................................341Cooling system....................................................341Engine.....................................................................341Fuel system...........................................................341General.................................................................340Miscellaneous.......................................................341Removing Vehicle From Storage.....................341Tires........................................................................341
VentilationSee: Climate Control..........................................145
VINSee: Vehicle Identification Number...............385
Voice Control....................................................91
W
Warning Lamps and Indicators...................113Adaptive Cruise Control Indicator....................113Adaptive Steering.................................................113Airbag Warning Lamp..........................................114Anti-Lock Brake System Warning Lamp.........114Auto Hold Active..................................................114Auto Hold Unavailable........................................114Automatic High Beam Control..........................114Battery.....................................................................114Blind Spot Information System Indicator........114Brake System Warning Lamp............................114Cruise Control Indicator......................................114
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Index