Service LINCOLN MKZ 2016 Owners Manual

Introduction
About This Manual............................................7
Symbols Glossary..............................................7
Data Recording..................................................9
California Proposition 65................................11
Perchlorate........................................................12
Lincoln Automotive Financial Services.........................................................12
Replacement Parts Recommendation........12
Special Notices.................................................13
Mobile Communications Equipment...........14
Export Unique Options...................................14
Environment
Protecting the Environment..........................15
Child Safety
General Information........................................16
Installing Child Seats......................................18
Booster Seats...................................................27
Child Seat Positioning...................................29
Child Safety Locks...........................................31
Safety Belts
Principle of Operation....................................33
Fastening the Safety Belts...........................34
Safety Belt Height Adjustment....................38
Safety Belt Warning Lamp and Indicator Chime............................................................38
Safety Belt Minder..........................................39
Child Restraint and Safety Belt Maintenance.................................................41
Personal Safety System™
Personal Safety System™..............................43
Supplementary RestraintsSystem
Principle of Operation....................................44
Driver and Passenger Airbags....................45
Front Passenger Sensing System..............46
Side Airbags.....................................................49
Driver and Passenger Knee Airbags.........50
Side Curtain Airbags......................................50
Crash Sensors and Airbag Indicator..........52
Airbag Disposal...............................................53
Keys and Remote Controls
General Information on RadioFrequencies.................................................54
Remote Control...............................................55
Replacing a Lost Key or Remote Control..........................................................59
MyKey™
Principle of Operation...................................60
Creating a MyKey............................................61
Clearing All MyKeys.......................................62
Checking MyKey System Status.................64
Using MyKey With Remote StartSystems........................................................65
MyKey Troubleshooting................................65
Locks
Locking and Unlocking..................................67
Keyless Entry....................................................72
Interior Luggage Compartment Release..........................................................75
Security
Passive Anti-Theft System............................77
1
Table of Contents

Towing the Vehicle on Four Wheels.......246
Driving Hints
Breaking-In.....................................................248
Economical Driving......................................248
Driving Through Water...............................248
Floor Mats......................................................249
Roadside Emergencies
Roadside Assistance....................................251
Hazard Warning Flashers...........................252
Fuel Shutoff...................................................252
Jump Starting the Vehicle..........................253
Post-Crash Alert System............................255
Customer Assistance
Getting the Services You Need................256
In California (U.S. Only)...............................257
The Better Business Bureau (BBB) AutoLine Program (U.S. Only)........................258
Utilizing the Mediation/Arbitration Program (Canada Only)...........................................259
Getting Assistance Outside the U.S. and Canada.......................................................259 Ordering Additional Owner's
Literature.....................................................261
Reporting Safety Defects (U.S. Only).......261
Reporting Safety Defects (Canada Only)............................................................262
Fuses
Fuse Specification Chart............................263
Changing a Fuse..........................................280
Maintenance
General Information......................................281
Opening and Closing the Hood................281
Under Hood Overview - 2.0LEcoBoost™..................................................283
Under Hood Overview - 3.7L....................285
Engine Oil Dipstick - 2.0L EcoBoost™......287
Engine Oil Dipstick - 3.7L............................287
Engine Oil Check..........................................287
Oil Change Indicator Reset.......................288
Engine Coolant Check................................289
Automatic Transmission Fluid Check......292
Brake Fluid Check.......................................296
Washer Fluid Check....................................296 Fuel Filter.......................................................296
Changing the 12V Battery..........................297
Checking the Wiper Blades.......................299
Changing the Wiper Blades......................299
Adjusting the Headlamps..........................299
Changing a Bulb............................................301
Bulb Specification Chart..............................301
Changing the Engine Air Filter.................303
Vehicle Care
General Information.....................................305
Cleaning Products.......................................305
Cleaning the Exterior..................................305
Waxing............................................................306
Cleaning the Engine....................................307
Cleaning the Windows and Wiper
Blades.........................................................307
Cleaning the Interior....................................308
Cleaning the Instrument Panel and Instrument Cluster Lens..........................310
Cleaning Leather Seats................................311
Repairing Minor Paint Damage...................311
Cleaning the Alloy Wheels...........................311
4
Table of Contents

Vehicle Storage.............................................312
Wheels and Tires
Temporary Mobility Kit.................................314
Tire Care.........................................................327
Using Summer Tires.....................................341
Using Snow Chains......................................342
Tire Pressure Monitoring System.............342
Changing a Road Wheel.............................346
Technical Specifications..............................351
Capacities and Specifications
Engine Specifications..................................353
Motorcraft Parts............................................354
Vehicle Identification Number..................355
Vehicle Certification Label.........................355
Transmission Code Designation..............356
Capacities and Specifications - 2.0LEcoBoost™..................................................357
Capacities and Specifications - 3.7L........363
Audio System
General Information.....................................369 Audio Unit - Vehicles With: Premium AM/
FM/CD.........................................................370
Media Hub......................................................372
MyLincoln Touch™
General Information.....................................373
Settings...........................................................384
Entertainment................................................403
Phone..............................................................426
Information .....................................................436
Climate............................................................450
Navigation ......................................................454
MyLincoln Touch™ Troubleshooting.........467
Accessories
Accessories....................................................475
Extended Service Plan (ESP)
Extended Service Plan (ESP).....................477
Scheduled Maintenance
General Maintenance Information...........480
Normal Scheduled Maintenance..............484 Special Operating Conditions Scheduled
Maintenance.............................................488
Scheduled Maintenance Record..............492
Appendices
End User License Agreement...................503
Type Approvals.............................................528
5
Table of Contents

Hazard warning flashers
Heated rear window
Heated windshield
Interior luggage compartment
release
Jack
E161353
Keep out of reach of children
Lighting control
Low tire pressure warning
Maintain correct fluid level
Note operating instructions
Panic alarm
E139213
Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
Service engine soon
Side airbag
Shield the eyes
E138639
Stability control
Windshield wash and wipe
DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are
capable of collecting and storing diagnostic
information about your vehicle. This
potentially includes information about the
performance or status of various systems
and modules in the vehicle, such as engine,
throttle, steering or brake systems. In order
to properly diagnose and service your
vehicle, Ford Motor Company, Ford of
Canada, and service and repair facilities may
access or share among them vehicle
diagnostic information received through a
direct connection to your vehicle when
diagnosing or servicing your vehicle.
9
Introduction

Additionally, when your vehicle is in for
service or repair, Ford Motor Company, Ford
of Canada, and service and repair facilities
may access or share among them data for
vehicle improvement purposes. For U.S. only
(if equipped), if you choose to use the SYNC
Vehicle Health Report, you consent that
certain diagnostic information may also be
accessed electronically by Ford Motor
Company and Ford authorized service
facilities, and that the diagnostic information
may be used for any purpose. See
MyLincoln Touch™ (page 373).
Event Data Recording
This vehicle is equipped with an event data
recorder. The main purpose of an event
data recorder is to record, in certain crash
or near crash-like situations, such as an
airbag deployment or hitting a road
obstacle; this data will assist in
understanding how a vehicle’s systems
performed. The event data recorder is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.The event data recorder in this vehicle is
designed to record such data as:
•
How various systems in your vehicle
were operating;
• Whether or not the driver and
passenger safety belts were
buckled/fastened;
• How far (if at all) the driver was
depressing the accelerator and/or the
brake pedal; and
• How fast the vehicle was traveling; and
• Where the driver was positioning the
steering wheel.
This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur. Note:
Event data recorder data is recorded
by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (e.g., name, gender, age, and
crash location) is recorded (see limitations
regarding 911 Assist and Traffic, directions
and Information privacy below). However,
parties, such as law enforcement, could
combine the event data recorder data with
the type of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event data
recorder is needed. In addition to the
vehicle manufacturer, other parties, such
as law enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event data
recorder. Ford Motor Company and Ford
of Canada do not access event data
recorder information without obtaining
consent, unless pursuant to court order or
10
Introduction

where required by law enforcement, other
government authorities or other third
parties acting with lawful authority. Other
parties may seek to access the information
independently of Ford Motor Company and
Ford of Canada.Note:
Including to the extent that any law
pertaining to Event Data Recorders applies
to SYNC or its features, please note the
following: Once 911 Assist (if equipped) is
enabled (set ON), 911 Assist may, through
any paired and connected cell phone,
disclose to emergency services that the
vehicle has been in a crash involving the
deployment of an airbag or, in certain
vehicles, the activation of the fuel pump
shut-off. Certain versions or updates to 911
Assist may also be capable of being used
to electronically or verbally provide to 911
operators the vehicle location (such as
latitude and longitude), and/or other details
about the vehicle or crash or personal
information about the occupants to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not activate the 911 Assist feature. See
MyLincoln Touch™ (page 373). Additionally, when you connect to Traffic,
Directions and Information (if equipped,
U.S. only), the service uses GPS technology
and advanced vehicle sensors to collect
the vehicle’s current location, travel
direction, and speed (“vehicle travel
information”), only to help provide you with
the directions, traffic reports, or business
searches that you request. If you do not
want Ford or its vendors to receive this
information, do not activate the service. For
more information, see Traffic, Directions
and Information, Terms and Conditions.
See MyLincoln Touch™ (page 373).
CALIFORNIA PROPOSITION 65
WARNING
Some constituents of engine exhaust,
certain vehicle components, certain
fluids contained in vehicles and certain
products of component wear contain or emit
chemicals known to the State of California
to cause cancer and birth defects or other
reproductive harm.
11
Introduction

PERCHLORATE
Certain components in your vehicle such as
airbag modules, safety belt pretensioners
and remote control batteries may contain
perchlorate material. Special handling may
apply for service or vehicle end of life
disposal.
For more information visit:
Web Address
www.dtsc.ca.gov/hazardouswaste/perchlorate
LINCOLN AUTOMOTIVE
FINANCIAL SERVICES
Lincoln Automotive Financial Services offers
a full range of financing and lease plans to
help you acquire your vehicle. We are
dedicated to providing answers, information
and a truly extraordinary experience. Use the options below to contact us with
questions about your account or financing
and we will respond promptly:
Web Address
www.LincolnAFS.com
Phone: 1-888-498-8801
Mail: Lincoln Automotive Financial Services
P.O. Box 542000
Omaha, NE 68154-8000
REPLACEMENT PARTS
RECOMMENDATION
Your vehicle has been built to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts whenever
your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that conform
to the specifications detailed in this Owner’s
Manual. Genuine Ford and Motorcraft parts
meet or exceed these specifications.
12
Introduction

Collision Repairs
We hope that you never experience a
collision, but accidents do happen. Genuine
Ford replacement collision parts meet our
stringent requirements for fit, finish, structural
integrity, corrosion protection and dent
resistance. During vehicle development we
validate these parts deliver the intended
level of protection as a whole system. A great
way to know for sure you are getting this
level of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Ford Warranty. Damage
caused to your vehicle as a result of the
failure of non-Ford parts may not be covered
by the Ford Warranty. For additional
information, refer to the terms and conditions
of the Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is covered
and what is not covered by your vehicle’s
New Vehicle Limited Warranty, refer to the
Warranty Manual that is provided to you
along with your Owner’s Manual.
Special Instructions
For your added safety, your vehicle is fitted
with sophisticated electronic controls.
WARNINGS
You risk death or serious injury to
yourself and others if you do not follow
the instruction highlighted by the warning
symbol. Failure to follow the specific
warnings and instructions could result in
personal injury.
Front seat mounted rear-facing child
or infant seats should NEVER be
placed in front of an active passenger airbag.
On-board Diagnostics (OBD-II)
Your vehicle’s On-board Diagnostics (OBD-II)
system has a data port for diagnostics, repair
and reprogramming services with diagnostic
scan tools. Installing a non-Ford-approved
aftermarket OBD plug-in device that uses
the port during normal driving, for example
remote insurance company monitoring,
remote vehicle diagnostics, telematics or
engine reprogramming, may cause
interference or damage to vehicle systems.
We do not recommend or endorse the use
of any non-Ford-approved aftermarket OBD
plug-in devices. The vehicle Warranty may
not cover damage caused by any
non-Ford-approved aftermarket OBD plug-in
device.
13
Introduction

When to Use the Automatic Locking Mode
This mode should be used any time a child
safety seat, except a booster, is installed in
passenger front or rear seating positions.
Children 12 years old and under should be
properly restrained in a rear seating position
whenever possible. See Child Safety (page
16).
How to Use the Automatic Locking Mode
Non-inflatable safety belts
E142591
1. Buckle the combination lap and shoulderbelt. 2. Grasp the shoulder portion and pull
downward until the entire belt is pulled
out. As the belt retracts, you will hear a
clicking sound. This indicates the safety
belt is now in the automatic locking
mode.
Rear outboard inflatable safety belts
(second row only–if equipped)
E146363
1. Buckle the combination lap and shoulder belt.
2. Grasp the lap portion of the belt and pull upward until the entire belt is pulled out. 3. Allow the belt to retract. As the belt
retracts, you will hear a clicking sound.
This indicates the safety belt is now in
the automatic locking mode.
How to Disengage the Automatic Locking
Mode
Unbuckle the combination lap and shoulder
belt and allow it to retract completely to
disengage the automatic locking mode and
activate the vehicle sensitive (emergency)
locking mode.
Rear Inflatable Safety Belt (If Equipped)
WARNING
Do not attempt to service, repair, or
modify the rear inflatable safety belt.
The rear inflatable safety belts are fitted in
the shoulder portion of the safety belts of
the second-row outboard seating positions.
36
Safety Belts

PRINCIPLE OF OPERATION
WARNINGS
Airbags do not inflate slowly or gently,
and the risk of injury from a deploying
airbag is the greatest close to the trim
covering the airbag module.
All occupants of your vehicle, including
the driver, should always properly wear
their safety belts, even when an airbag
supplemental restraint system is provided.
Failure to properly wear your safety belt
could seriously increase the risk of injury or
death.
Always transport children 12 years old
and under in the back seat and always
properly use appropriate child restraints.
Failure to follow this could seriously increase
the risk of injury or death.
Never place your arm over the airbag
module as a deploying airbag can
result in serious arm fractures or other
injuries.
WARNINGS
Airbags can kill or injure a child in a
child seat. Never place a rear-facing
child seat in front of an active airbag. If you
must use a forward-facing child seat in the
front seat, move the seat upon which the
child seat is installed all the way back.
Do not attempt to service, repair, or
modify the airbag supplemental
restraint systems or its fuses as you could
be seriously injured or killed. Contact your
authorized dealer as soon as possible.
Several airbag system components get
hot after inflation. To reduce the risk
of injury, do not touch them after inflation.
If the airbag has deployed, the airbag
will not function again and must be
replaced immediately. If the airbag is not
replaced, the unrepaired area will increase
the risk of injury in a crash.
The airbags are a supplemental restraint
system and are designed to work with the
safety belts to help protect the driver and
right front passenger from certain upper
body injuries. Airbags do not inflate slowly;
there is a risk of injury from a deploying
airbag.
Note: You will hear a loud bang and see a
cloud of harmless powdery residue if an
airbag deploys. This is normal.
The airbags inflate and deflate rapidly upon
activation. After airbag deployment, it is
normal to notice a smoke-like, powdery
residue or smell the burnt propellant. This
may consist of cornstarch, talcum powder (to
lubricate the bag) or sodium compounds (for
example, baking soda) that result from the
combustion process that inflates the airbag.
Small amounts of sodium hydroxide may be
present which may irritate the skin and eyes,
but none of the residue is toxic.
44
Supplementary Restraints System