AppLink issues
Possible solution(s)Possible cause(s)Issue
Switch Bluetooth off and then on to reset it on your phone. If you arein your vehicle, SYNC 3 should be able to automatically re-connectto your phone if you press the "Phone" button.
There is a Bluetooth issue on some olderversions of the Android operating systemthat may cause apps that were found onyour previous vehicle drive to not befound again if you did not switchBluetooth off.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
Unplug the USB cable from the phone, wait a moment, and plug theUSB cable back in to the phone. After a few seconds, the app shouldappear in SYNC 3's Mobile Apps Menu. If not, "Force Close" theapplication and restart it.
You may need to reset the USB connec-tion to SYNC 3.
My iPhone is connected,my app is running, Irestarted the app but I stillcannot find it on SYNC 3.
Increase the Bluetooth volume of the device by using the device'svolume control buttons which are most often found on the side of thedevice.The Bluetooth volume on the phone maybe low.
I have an Android phone. Ifound and started mymedia app on SYNC 3, butthere is no sound or thesound is very low.
Force close or uninstall the apps you do not want SYNC 3 to find. Ifthe app has a "Ford SYNC" setting, disable that setting in the app'ssettings menu on the phone.
Some Android devices have a limitednumber of Bluetooth ports that apps canuse to connect. If you have more AppLinkapps on your phone than the number ofavailable Bluetooth ports, you will not seeall of your apps listed in the SYNC 3mobile apps menu.
I can only see some of theAppLink apps running onmy phone listed in theSYNC 3 Mobile AppsMenu.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201706, First Printing
SYNC™ 3
