ECU LINCOLN MKZ HYBRID 2011 Repair Manual

WHEEL LUG NUT TORQUE SPECIFICATIONS
Retighten the lug nuts to the specified torque at 500 miles (800 km)
after any wheel disturbance (tire rotation, changing a flat tire, wheel
removal, etc.).
Bolt size Wheel lug nut torque*
ft-lb N•m
M12 x 1.5 100 135
* Torque specifications are for nut and bolt threads free of dirt and
rust. Use only Ford recommended replacement fasteners.
WARNING:When a wheel is installed, always remove any
corrosion, dirt or foreign materials present on the mounting
surfaces of the wheel or the surface of the wheel hub, brake drum or
brake disc that contacts the wheel. Ensure that any fasteners that
attach the rotor to the hub are secured so they do not interfere with
the mounting surfaces of the wheel. Installing wheels without correct
metal-to-metal contact at the wheel mounting surfaces can cause the
wheel nuts to loosen and the wheel to come off while the vehicle is in
motion, resulting in loss of control.
Note:Inspect the wheel pilot hole
prior to installation. If there is
visible corrosion in wheel pilot hole,
remove loose particles by wiping
with clean rag and apply grease.
Apply grease only to the wheel pilot
hole surface by smearing a “dime”
(1 square cm) sized glob of grease
around the wheel pilot surface (1)
with end of finger. DO NOT apply
grease to lugnut/stud holes or
wheel-to-brake surfaces.
RUNNING OUT OF FUEL
If you have run out of fuel and need to refill the vehicle with a portable
fuel container, seeRunning out of fuelin theMaintenance and
Specificationschapter for proper fuel filling method using a portable
fuel container and the included fuel filler funnel.Do notinsert the
nozzle of portable fuel containers or any type of aftermarket funnels into
Roadside Emergencies
262
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)

In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs
first:
1. Two or more repair attempts are made on the same non-conformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer Assistance
270
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)

You are required to submit your warranty dispute to BBB AUTO LINE
before asserting in court any rights or remedies conferred by California
Civil Code Section 1793.22(b). You are also required to use BBB AUTO
LINE before exercising rights or seeking remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose
to seek redress by pursuing rights and remedies not created by California
Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act,
resort to BBB AUTO LINE is not required by those statutes.
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within forty days after you file your claim with the BBB. You are not
bound by the decision, and may reject the decision and proceed to court
where all findings of the BBB Auto Line dispute, and decision, are
admissible in the court action. Should you choose to accept the BBB
AUTO LINE decision, Ford is then bound by the decision, and must
comply with the decision within 30 days of receipt of your acceptance
letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
Customer Assistance
271
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)

SERVICE RECOMMENDATIONS
To help you service your vehicle, we providescheduled maintenance
informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check yourWarranty Guideto
find out which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraftparts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other burning material (such as cigarettes)
away from the battery and all fuel related parts.
High voltage information
WARNING:Exposure to high voltage may result in severe
personal injury or death. High voltage components must be
serviced by a trained service technician.
Your vehicle consists of various high voltage components and wiring. All
of the high voltage power flows through specific wiring assemblies which
are labeled as such and/or are covered with a solid orange convolute or
orange stripe tape. Do not come in contact with these components.
Working with the engine off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
Maintenance and Specifications
284
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)

To prolong the life of the wiper blades, it is highly recommended to
scrape off the ice on the windshield before turning on the wipers. The
layer of ice has many sharp edges and can damage the micro edge of the
wiper rubber element.
ENGINE OIL
Checking the engine oil
Refer to thescheduled maintenance informationfor the appropriate
intervals for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait 15 minutes for the oil to drain into the
oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the engine oil level dipstick.
6. Wipe the dipstick clean. Insert the dipstick fully, then remove it again.
•If the oil level is within the lower and upper holes/lines, the oil level is
acceptable.DO NOT ADD OIL.
•If the oil level is below the lower hole/line, engineoil must be added
to raise the level within the normal operating range.
•If required, add engine oil to the engine. Refer toAdding engine oil
in this chapter.
•Do not overfill the engine with oil. Oil levels above the upper
hole/line may cause engine damage.If the engine is overfilled,
some oil must be removed from the engine by an authorized dealer.
Maintenance and Specifications
288
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)

LINCOLN CUSTOM ACCESSORIES FOR YOUR VEHICLE
A wide selection of Lincoln Custom Accessories are available for your
vehicle through your local Lincoln or Ford of Canada dealer. These
quality accessories have been specifically engineered to fulfill your
automotive needs; they are custom designed to complement the style
and aerodynamic appearance of your vehicle. In addition, each accessory
is made from high quality materials and meets or exceeds Lincoln’s
rigorous engineering and safety specifications. Ford Motor Company will
repair or replace any properly dealer-installed Lincoln Custom
Accessories found to be defective in factory-supplied materials or
workmanship during the warranty period, as well as any component
damaged by the defective accessories. The accessories will be warranted
for whichever provides you the greatest benefit:
•12 months or 12,000 miles (20,000 km) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
Contact your dealer for details and a copy of the warranty.
Following is a list of several Lincoln Custom Accessories. Not all
accessories are available for all models. To find out what accessories are
available for your vehicle, please contact your dealer or visit our online
store at: www.lincolnaccessories.com (U.S. only).
Exterior style
•Bug shields•Splash guards
•Deflectors•Custom graphics*
Interior style
•All weather floor mats•Rear seat entertainment*
•Premium carpeted floor mats•Subwoofer*
Lifestyle
•Ash cup / smoker’s package•Roof racks and carriers*
•Cargo net*•Rear bumper protector*
•Navigation*•Cargo organization and
management
Peace of mind
•Remote start•Vehicle tracking and recovery*
•Vehicle security systems•Protective seat covers*
•Wheel locks•Windshield wiper shaker*
Accessories
318
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)

Power mirrors .............................95
Power point .................................92
Power steering ..................229–230
Power Windows ...........................93
Power windows
opening using remote entry
system ...............................94, 120
R
Radio ............................................52
6-CD in dash .............................52
Rear-view camera system .........235
Recommendations for
attaching safety restraints for
children ......................................176
Relays ................................248, 255
Remote entry system ...............119
illuminated entry ............122, 124
locking/unlocking
doors ................................119–120
opening the trunk ...................121
opening the windows .......94, 120
panic alarm .............................120
replacement/additional
transmitters .............................122
replacing the batteries ...........122
Reverse sensing system ...........233
Roadside assistance ..................246
S
Safety belts (see Safety
restraints) ..........144, 147–150, 152
Safety Canopy ...........................167
Safety defects, reporting ..........275
Safety restraints .......................144,
147–150, 152Belt-Minder...........................153
extension assembly ................152
for adults .........................148–150
for children .............................173
Occupant Classification
Sensor ......................................145
warning light and chime ........153
Safety restraints - LATCH
anchors ......................................182
Safety seats for children ..........178
Safety Compliance
Certification Label ....................316
Satellite Radio .............................52
Satellite Radio Information ........64
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............330
Seats ..........................................133
child safety seats ....................178
cleaning ...................................281
climate control ..................70, 139
easy access/easyout
feature .....................................140
front seats ...............................138
memory seat ...................121, 137
SecuriCode keyless entry
system ........................................125
SecuriLock passive anti-theft
system ........................................126
Servicing your vehicle ..............284
Setting the clock .........................53
Side air curtain .........................170
SOS Post Crash Alert ...............173
Spark plugs,
specifications .....................312, 315
Specification chart,
lubricants ...................................313
Index
346
2011 MKZ Hybrid(hkz)
Owners Guide, 2nd Printing
USA(fus)