towing LINCOLN MKZ HYBRID 2014 Owners Manual

Storage Compartments
Center Console.........................................146
Overhead Console...................................146
Starting and Stopping the Engine
General Information..................................147
Keyless Starting
.........................................147
Starting a Gasoline Engine
.....................148
Engine Block Heater................................150
Unique Driving Character- istics
Hybrid Electric Vehicle............................152
Fuel and Refueling
Safety Precautions
....................................158
Fuel Quality................................................159
Running Out of Fuel.................................159
Refueling......................................................161
Fuel Consumption
....................................163
Emission Control System........................164
High Voltage Battery
General Information..................................167
High Voltage Battery Cut-Off Switch......................................................169
Transmission
Automatic Transmission
..........................170
Brakes
General Information..................................174
Hints on Driving With Anti-Lock Brakes......................................................175 Electric Parking Brake..............................175
Hill Start Assist...........................................177
Traction Control
Principle of Operation
..............................179
Using Traction Control.............................179
Stability Control
Principle of Operation.............................180
Using Stability Control..............................181
Parking Aids
Parking Aid
.................................................182
Active Park Assist
.....................................184
Rear View Camera....................................188
Cruise Control
Principle of Operation...............................191
Using Cruise Control.................................191
Using Adaptive Cruise Control.............192
Driving Aids
Driver Alert
.................................................199
Lane Keeping System.............................200
Blind Spot Information System.............205
Steering......................................................209
Collision Warning System.......................210
Drive Control
..............................................212
Load Carrying
Load Limit
....................................................214
Towing
Towing a Trailer.........................................221
Transporting the Vehicle
.........................221
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MKZ (CC9) Table of Contents

Towing the Vehicle on Four
Wheels...................................................222
Driving Hints
Breaking-In................................................223
Economical Driving
..................................223
Driving Through Water...........................223
Floor Mats
..................................................224
Roadside Emergencies
Roadside Assistance...............................225
Hazard Warning Flashers
......................226
Fuel Shutoff...............................................226
Jump-Starting the Vehicle.....................226
Collision, Damage or Fire Event..........229
Post-Crash Alert System.........................231
Customer Assistance
Getting the Services You Need
............232
In California (U.S. Only)
...........................233
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)....................234
Utilizing the Mediation/Arbitration Program (Canada Only)......................235
Getting Assistance Outside the U.S. and Canada...................................................235
Ordering Additional Owner's Literature................................................237
Reporting Safety Defects (U.S. Only)........................................................237
Reporting Safety Defects (Canada Only)........................................................238
Fuses
Fuse Specification Chart........................239
Changing a Fuse......................................249 Maintenance
General Information.................................251
Opening and Closing the Hood...........252
Under Hood Overview - 2.0L
Hybrid.....................................................252
Engine Oil Dipstick
..................................254
Engine Oil Check
.....................................254
Oil Change Indicator Reset
...................254
Engine Coolant Check...........................255
Automatic Transmission Fluid Check.....................................................259
Brake Fluid Check...................................260
Power Steering Fluid Check.................260
Washer Fluid Check
................................260
Fuel Filter
...................................................260
Changing the 12V Battery.....................260
Checking the Wiper Blades..................262
Changing the Wiper Blades..................262
Adjusting the Headlamps......................263
Changing a Bulb
......................................264
Bulb Specification Chart........................265
Changing the Engine Air Filter.............267
Vehicle Care
General Information
................................268
Cleaning Products...................................268
Cleaning the Exterior..............................268
Waxing........................................................269
Cleaning the Engine...............................269
Cleaning the Windows and Wiper Blades.....................................................270
Cleaning the Interior...............................270
Cleaning the Instrument Panel and Instrument Cluster Lens......................271
Cleaning Leather Seats
..........................272
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MKZ (CC9) Table of Contents

Action
Message
See your authorized dealer.
SHIFT SYS FAULT Drive
Unavailable Select L for Drive Service Required
See your authorized dealer.
SHIFT SYS FAULT
Neutral Unavailable Service Required
See your authorized dealer.
SHIFT SYS FAULT Low
Unavailable Service Required
Displays when neutral tow is active and the ignition needsto be turned off. See Towing the Vehicle on Four Wheels (page 222).
Neutral Tow Engaged
Turn Ignition Off for Towing
Displays while attempting to exit neutral tow. The brake pedalneeds to be depressed and park button selected to deac-
tivate.
See Towing the Vehicle on Four Wheels (page 222).
Neutral Tow Engaged
Depress Brake andSelect Park to Exit Neutral Tow
Displays when neutral tow is active and the park brake needsto be released.
See Towing the Vehicle on Four Wheels (page 222).
Neutral Tow Remove
Park Brake for Towing
Displays when neutral tow has been deactivated.
Neutral Tow Disengaged
123
MKZ (CC9) Information Displays

Answer
Question
The high voltage battery system is
designed to last the life of the vehicle and requires no maintenance.
How long will my high voltage battery last?
Does it need maintenance?
There are no provisions for charging the
high voltage battery from a power supply external to the vehicle.
Can you charge the battery with a plug into
an A/C outlet?
Yes. Your hybrid vehicle can be flat towedwithout modification. See Towing (page
221).
Can I tow the hybrid behind my motor
home with all four wheels down?
157
MKZ (CC9) Unique Driving Characteristics

Note:
See your authorized dealer as soon
as possible if this procedure is used.
Note: For some markets this feature will
be disabled.
Note: This feature will only function if your
12-volt battery has power.
Use the brake-shift interlock override
procedure to put the vehicle in gear in the
event of an electrical malfunction or if your
vehicle has a dead battery. The brake shift
interlock override button is located inside
of the center console, below media inputs.
You will need a tool (for example a
screwdriver or similar tool) to access the
button.
1. Apply the parking brake and turn the ignition off before performing this
procedure. 2. Locate the brake shifter interlock
access slot. The slot is located below
the media hub, in the front of the
center console storage bin and it is not
labeled
Note: Make sure that you correctly identify
the access hole as not to damage the
media hub. 3.
Using a tool, press and hold the brake
shift interlock switch. When the
instrument panel buttons flash, the
vehicle is in override mode.
4. With the override switch still held, press the N (Neutral button) for towing,
or the desired gear to shift from Park.
5. Release the override button.
6. The vehicle will remain in Stay in Neutral mode for wrecker towing
purposes or can be shifted to the
desired gear and driven (if the vehicle
can be driven).
7. Release the parking brake.
If Your Vehicle Gets Stuck In Mud or
Snow
Note: Do not rock the vehicle if the engine
is not at normal operating temperature or
damage to the transmission may occur.
Note: Do not rock the vehicle for more
than a minute or damage to the
transmission and tires may occur, or the
engine may overheat.
If your vehicle gets stuck in mud or snow,
it may be rocked out by shifting between
forward and reverse gears, stopping
between shifts in a steady pattern. Press
lightly on the accelerator in each gear.
173
MKZ (CC9) TransmissionE152215

Note:
When towing, the camera only sees
what you are towing behind your vehicle.
This might not provide adequate coverage
and you might not see some objects. In
some vehicles, the guidelines may
disappear once you connect the trailer
tow connector.
The camera may not operate correctly
under the following conditions:
• Nighttime or dark areas if the reverse
lamps are not operating.
• Mud, water or debris obstructs the
camera's view. Clean the lens with a
soft, lint-free cloth and non-abrasive
cleaner.
• The camera is misaligned due to
damage to the rear of your vehicle.
To access any of the rear view camera
system settings, make the following
selections in the touch screen when the
transmission is not in Reverse (R):
• Menu > Vehicle > Rear View Camera
After changing a system setting, the touch
screen shows a preview of the selected
features.
Guidelines and the Centerline
Note: Active guidelines and fixed
guidelines are only available when the
transmission is in Reverse (R).
Note: The centerline is only available if
Active or Fixed guidelines are on. Active guidelines
A
Centerline
B
Fixed guideline: Green zone
C
Fixed guideline: Yellow zone
D
Fixed guideline: Red zone
E
Rear bumper
F
Active guidelines are only available with
fixed guidelines. To use active guidelines,
turn the steering wheel to point the
guidelines toward an intended path. If you
change the steering wheel position while
reversing, your vehicle might deviate from
the original intended path.
189
MKZ (CC9) Parking AidsABCD
F
E
E142436

Detection issues can occur:
When driving on a different line
than the vehicle in front.
A
With vehicles that edge into your
lane. The system can only detect
these vehicles once they move
fully into your lane.
B
There may be issues with the
detection of vehicles in front
when driving into and coming
out of a bend or curve in the
road.
C
In these cases, the system may brake late
or unexpectedly. The driver should stay
alert and intervene when necessary.
If something hits the front end of your
vehicle or damage occurs, the
radar-sensing zone may change. This
could cause missed or false vehicle
detections. See an authorized dealer to
have the radar checked for proper
coverage and operation.
System Not Available
Conditions that can cause the system to
deactivate or prevent the system from
activating when requested include:
• a blocked sensor
• high brake temperature
• a failure in the system or a related
system. Blocked Sensor WARNINGS
Do not use the system when towing
a trailer with brake controls.
Aftermarket trailer brakes will not function
properly when you switch the system on
because the brakes are electronically
controlled. Failing to do so may result in
loss of vehicle control, which could result
in serious injury. Do not use tire sizes other than
those recommended because this
can affect the normal operation of the
system. Failing to do so may result in a
loss of vehicle control, which could result
in serious injury. A message displays if something obstructs
the radar signals from the sensor. The
sensor is located behind a fascia cover
near the driver side of the lower grille. The
system cannot detect a vehicle ahead and
will not function when something obstructs
the radar signals. The following table lists
possible causes and actions for this
message displaying.
197
MKZ (CC9) Cruise ControlE145632

Cargo Weight - includes all weight
added to the Base Curb Weight,
including cargo and optional
equipment. When towing, trailer
tongue load or king pin weight is also
part of cargo weight.
GAW (Gross Axle Weight) - is the total
weight placed on each axle (front and
rear) including vehicle curb weight and
all payload. GAWR (Gross Axle Weight Rating) -
is the maximum allowable weight that
can be carried by a single axle (front
or rear). These numbers are shown on
the Safety Compliance Certification
Label. The label shall be affixed to
either the door hinge pillar, door-latch
post, or the door edge that meets the
door-latch post, next to the driver's
seating position.
The total load on
each axle must never exceed its
Gross Axle Weight Rating.
Note: For trailer towing information
refer to the RV and Trailer Towing
Guide available at an authorized
dealer. 216
MKZ (CC9) Load CarryingE143817CARGO E143818GVW

WARNING
Exceeding the Safety
Compliance Certification Label
vehicle weight rating limits could result
in substandard vehicle handling or
performance, engine, transmission
and/or structural damage, serious
damage to the vehicle, loss of control
and personal injury. GCW (Gross Combined Weight) - is
the Gross Vehicle Weight plus the
weight of the fully loaded trailer.
GCWR (Gross Combined Weight
Rating) -
is the maximum allowable
weight of the vehicle and the loaded
trailer, including all cargo and
passengers, that the vehicle can
handle without risking damage.
(Important: The towing vehicle ’s
braking system is rated for operation
at Gross Vehicle Weight Rating, not at
Gross Combined Weight Rating.)
Separate functional brakes should be
used for safe control of towed vehicles
and for trailers where the Gross
Combined Weight of the towing
vehicle plus the trailer exceed the
Gross Vehicle Weight Rating of the
towing vehicle. The Gross Combined
Weight must never exceed the Gross
Combined Weight Rating. Maximum Loaded Trailer Weight -
is
the highest possible weight of a fully
loaded trailer the vehicle can tow. It
assumes a vehicle with mandatory
options, driver and front passenger
weight (150 pounds [68 kilograms]
each), no cargo weight (internal or
external) and a tongue load of 10–15%
(conventional trailer) or king pin weight
of 15–25% (fifth wheel trailer). Consult
an authorized dealer (or the RV and
Trailer Towing Guide available at an
authorized dealer) for more detailed
information.
Tongue Load or Fifth Wheel King Pin
Weight -
refers to the amount of the
weight that a trailer pushes down on
a trailer hitch.
218
MKZ (CC9) Load CarryingE143819GCW
GVW

Examples: For a 5000 pound (2268
kilogram) conventional trailer, multiply
5000 by 0.10 and 0.15 to obtain a
proper tongue load range of 500 to
750 pounds (227 to 340 kilograms).
For an 11500 pound (5216 kilogram)
fifth wheel trailer, multiply by 0.15 and
0.25 to obtain a proper king pin load
range of 1725 to 2875 pounds (782 to
1304 kilograms). WARNINGS
Do not exceed the GVWR or the
GAWR specified on the Safety
Compliance Certification Label. Do not use replacement tires
with lower load carrying
capacities than the original tires
because they may lower the vehicle ’s
GVWR and GAWR limitations.
Replacement tires with a higher limit
than the original tires do not increase
the GVWR and GAWR limitations. Exceeding any vehicle weight
rating limitation could result in
serious damage to the vehicle and/or
personal injury. Steps for determining the correct
load limit:
1. Locate the statement "The
combined weight of occupants and
cargo should never exceed XXX
kg or XXX lb." on your vehicle ’s
placard.
2. Determine the combined weight
of the driver and passengers that
will be riding in your vehicle. 3. Subtract the combined weight of
the driver and passengers from
XXX kg or XXX lb.
4. The resulting figure equals the available amount of cargo and
luggage load capacity. For
example, if the “XXX” amount
equals 1,400 lb. and there will be
five 150 lb. passengers in your
vehicle, the amount of available
cargo and luggage load capacity
is 650 lb. (1400-750 (5 x 150) = 650
lb.)
5. Determine the combined weight
of luggage and cargo being loaded
on the vehicle. That weight may
not safely exceed the available
cargo and luggage load capacity
calculated in Step 4.
6. If your vehicle will be towing a
trailer, load from your trailer will be
transferred to your vehicle. Consult
this manual to determine how this
reduces the available cargo and
luggage load capacity of your
vehicle.
The following gives you a few
examples on how to calculate the
available amount of cargo and
luggage load capacity:
*Suppose your vehicle has a
1400-pound (635-kilogram) cargo and
luggage capacity. You decide to go
golfing. Is there enough load capacity
to carry you, four of your friends and
all the golf bags? You and four friends
average 220 pounds (99 kilograms)
each and the golf bags weigh
approximately 30 pounds (13.5
kilograms) each. The calculation would
219
MKZ (CC9) Load Carrying