bluetooth LINCOLN MKZ HYBRID 2016 User Guide

When a new message arrives, an audible
tone sounds and the screen displays a
pop-up with the caller name and ID, if
supported by your cell phone. You can
select:
Action and Description
Message Action and Description
Message
To view the text message.
View
For SYNC to read the
message to you.
Listen
To call the contact.
Dial
To exit the screen.
Ignore
Phone Settings
To enter the phone settings menu select: Action and Description
Message
Phone
Settings
Then any of the following: Connect, disconnect, add or delete a device, as well as save it as a favorite.
Bluetooth Devices
To turn Bluetooth off or on.
Bluetooth
If you want all calls to go directly to your voicemail and not ring in t\
he vehicle. When this feature
is on, text message notifications do not ring inside the cabin either.
Do Not Disturb
Turn the 911 Assist feature on and off. See Information (page 434).
911 Assist
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing MyLincoln Touch™

SYNC Services (If Equipped, United
States Only)
Note:
SYNC Services varies by trim level and
model year and may require a subscription.
Traffic alerts and turn-by-turn directions
available in select markets. Message and
data rates may apply. Ford Motor Company
reserves the right to change or discontinue
this product service at any time without prior
notification or incurring any future obligation.
Note: SYNC Services requires activation
before use. Visit www.SYNCMyRide.com to
register and check your eligibility for
complimentary services. Standard phone
and message rates may apply. Subscription
may be required. You must also have the
active SYNC Services Bluetooth-enabled
cellular phone paired and connected to the
system in order to connect to, and use, SYNC
Services. See Phone (page 418).
Note: This feature does not function properly
if you have enabled caller ID blocking on
your cellular phone. Make sure your cellular
phone is not blocking caller ID before using
SYNC Services. Note:
The driver is ultimately responsible for
the safe operation of the vehicle, and
therefore, must evaluate whether it is safe
to follow the suggested directions. Any
navigation features provided are only an aid.
Make your driving decisions based on your
observations of local conditions and existing
traffic regulations. Do not follow the route
suggestions if doing so would result in an
unsafe or illegal maneuver, if you would be
placed in an unsafe situation, or if you would
be directed into an area that you consider
unsafe. Maps used by this system may be
inaccurate because of errors, changes in
roads, traffic conditions or driving conditions. Note:
When you connect, the service uses
GPS technology and advanced vehicle
sensors to collect your vehicle's current
location, travel direction and speed to help
provide you with the directions, traffic
reports, or business searches you request.
Further, to provide the services you request,
for continuous improvement, the service may
collect and record call details and voice
communications. For more information, see
SYNC Services Terms and Conditions at
www.SYNCMyRide.com. If you do not want
Ford or its service providers to collect your
vehicle travel information or other
information identified in the Terms and
Conditions, do not subscribe or use the
service.
SYNC Services uses advanced vehicle
sensors, integrated GPS technology and
comprehensive map and traffic data, to give
you personalized traffic reports, precise
turn-by-turn directions, business search,
news, sports, weather and more. For a
complete list of services, or to learn more,
please visit www.SYNCMyRide.com.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing MyLincoln Touch™

Connecting to SYNC Services
You can connect to SYNC Services using
voice commands or by selecting a menu item
on the touchscreen.
To use voice commands, press the voice button and say: Action and Description
Voice Command
This initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-
enabled cellular phone. Once you connect to the service, follow the voice prompts to request
the desired service, for example traffic or directions.
Services
Once connected to SYNC Services, you can also say the following:
Receive a list of available services from which to choose.
What Can I Say
To return to the Services main menu.
Services
Receive system help.
Help
If your vehicle is equipped with Navigation,
press the I (Information) button. If your
vehicle is not equipped with Navigation,
press the green tab on your touchscreen.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing MyLincoln Touch™

To use the touchscreen select:
Menu Item
Connect to Services This command initiates an outgoing call to
SYNC Services using your paired and
connected Bluetooth-enabled cellular phone.
Once you connect to the service, follow the
voice prompts to request the desired service.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing MyLincoln Touch™

SYNC Services Quick Tips
Tips
You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points, such as work or home. You can also save favorite
information like sports teams, for example Detroit Lions, or a news category. You can learn more about personalization by logging onto www.SYNCMyRide.com.
Personalizing
Press the voice button at any time (while connected to SYNC Services) to interrupt a voice promptor an audio clip (such as a sports report) and say your voice command.\
Push to interrupt
Your subscription is associated with your Bluetooth-enabled cellular phon\
e number, not your
VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with SYNC Services and continue enjoying your personalized services.
Portable
SYNC Services Voice Commands When a route has been
downloaded (non-navigation
systems), press the voice button
on the steering wheel controls. When
prompted, say any of the following
commands: Services Voice command
Cancel Route
Route Status
Route summary
Update Route
Help
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Note:
The SYNC 911 Assist feature must be
set on prior to the incident.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag, excluding knee
airbags and rear inflatable safety belts where
fitted or activates the fuel pump shut-off, your
SYNC-equipped vehicle may be able to
contact emergency services by dialing 911
through a paired and connected
Bluetooth-enabled phone. For more
information about the 911 Assist feature visit: Website
visit www.SYNCMyRide.com www.SYNCMyRide.cawww.syncmaroute.ca
See Supplementary Restraints System
(page 44). Important information regarding
airbag deployment is in this chapter.
See
Roadside Emergencies (page 254).
Important information regarding the fuel
pump shut-off is in this chapter.
Setting 911 Assist On If your vehicle is equipped with Navigation,
touch the I (Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab. Then
select:
Menu Item
Apps
911 Assist
On You can also access 911 Assist by pressing
the Setting icon and then selecting:
Menu Item
Settings
Phone
911 Assist
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Menu Item
You can also select:
Help
911 Assist
To make sure that 911 Assist works properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident.
• You must pair and connect a
Bluetooth-enabled and compatible phone
to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time of
the incident. •
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power and
be located in the United States, Canada
or in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would trigger
911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If
a connected phone sustains damage or loses
connection to SYNC, SYNC searches for, and
tries to connect to, any available previously
paired phone and tries to make the call to
911. Before making the call:
•
SYNC provides a short window of time
(approximately 10 seconds) to cancel the
call. If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and then
the occupant(s) in your vehicle is able to talk
with the operator. Be prepared to provide
your name, phone number and location
immediately, because not all 911 systems are
capable of receiving this information
electronically.
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Phone issues
Possible solution(s)
Possible cause(s)
Issue
Depending upon your phone, you may have
to grant SYNC permission to access your
phonebook contacts. Make sure to confirm
when prompted by your phone during the
phonebook download.
Go to the website to review your phone's
compatibility.
This is a phone-dependent feature.
This may be a possible phone malfunction.
I am having trouble connecting my phone to
SYNC.
Try turning off the device, resetting the device
or removing the device's battery, then trying
again.
Try deleting your device from SYNC, deleting
SYNC from your device and trying again.
Check the security and auto accept and
prompt always settings relative to the SYNC
Bluetooth connection on your phone.
Update your device's firmware.
Turn off the Auto phonebook download
setting.
You can also preform the touchscreen system
reset procedure.
Go to the website to review your phone's
compatibility.
This is a phone-dependent feature.
This may be a possible phone malfunction.
Text messaging is not working on SYNC.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing MyLincoln Touch™

USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Make sure that the device does not have an
auto-install program or active security settings.
Make sure you are not leaving the device in
your vehicle during very hot or cold temperat-
ures.
This is a device limitation.
SYNC does not recognize my device when I
turn on the car.
Review the device compatibility chart on the
SYNC website to confirm your phone supports
the Bluetooth audio streaming function.
This is a phone-dependent feature.
The device is not connected.
Bluetooth audio does not stream.
Make sure you correctly connect the device
to SYNC, and that you have pressed play on
your device.
You can also preform the touchscreen system
reset procedure.
Make sure that all song details are populated.
Your music files may not contain the correct
artist, song title, album or genre information.
SYNC does not recognize music that is on my
device.
Some devices require you to change the USB
settings from mass storage to MTP class.
The file may be corrupted.
The song may have copyright protection,
which does not allow it to play.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing MyLincoln Touch™

Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
This is a free feature, but you must first register
online to use it.
You did not activate your account on the
website.
I received a text that I did not activate Vehicle
Health Report.
Make sure that your VIN is correctly listed in
your account.
You may have the wrong VIN (vehicle identi-
fication number) listed.
When you register your account, you must
choose a preferred dealer. If it already lists a
dealer, try selecting another dealer and
logging out. Log back in, change it back to
your preferred dealer, and retrieve the report.
The preferred dealer information did not load
correctly.
I am unable to retrieve the report on the
website, or I receive a system error.
Update your cellular number in your account
on the website.
This could be due to your phone's compatib-
ility.
I am unable to submit a report.
Make sure you have full signal strength and
that your Bluetooth volume level has been
turned up.
Bad signal strength.
You did not register your phone correctly on
the website.
Make sure the currently connected phone is
registered on your SYNCMyRide account.
Try deleting your phone and performing a
clean pairing.
This is a free feature, but you must first register
online to use it.
You did not activate this phone for this service.
Your phone has ID blocker active.
I heard a commercial when I tried to use
Traffic, Directions and Information.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing MyLincoln Touch™