service LINCOLN MKZ HYBRID 2017 Owner's Guide

ignition key to the on position for 15 seconds
without cranking the engine. If the service
engine soon indicator blinks eight times, it
means that the vehicle is not ready for I/M
testing; if the service engine soon indicator
stays on solid, it means that the vehicle is
ready for I/M testing.
The OBD-II system monitors the emission
control system during normal driving. A
complete check may take several days. If the
vehicle is not ready for I/M testing, you may
need to perform the following driving cycle
consisting of mixed city and highway driving:
Drive on an expressway or highway for a
steady 15 minutes, followed by 20 minutes
of stop-and-go driving with at least four
30-second idle periods.
Allow the vehicle to sit for at least eight hours
without starting the engine. Then, start the
engine and complete the above driving
cycle. The engine must warm up to its normal
operating temperature. Once started, do not
turn off the engine until the above driving
cycle is complete. If the vehicle is still not
ready for I/M testing, you will have to repeat
the above driving cycle.
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GENERAL INFORMATION
WARNING
This battery pack should only be
serviced by an authorized electric
vehicle technician. Improper handling can
result in personal injury or death. Note:
The high voltage battery does not
require regular service maintenance.
Your vehicle consists of various high voltage
components and wiring. All of the high
voltage power flows through specific wiring
assemblies which are labeled as such or that
are covered with a solid orange convolute,
orange striped tape or both. Do not come in
contact with these components.
The high voltage battery system is a high
voltage, lithium-ion battery system. The pack
is located in the rear cargo area. The high
voltage battery system uses an air-cooled
system to regulate the high voltage battery
temperature and help maximize high voltage
battery life. Note:
The high voltage battery is equipped
with air vents in the package tray that help
to regulate its temperature. It is important to
keep these openings free of obstructions.
Do not block the flow of cabin air to this
area.
HIGH VOLTAGE SERVICE
DISCONNECT
The high voltage service disconnect turns
off power from the high voltage battery.
There is a disconnect circuit in your vehicle.
Disconnecting the circuit will automatically
disable the high voltage battery. To disable the battery and stop all high
voltage electric activity in the vehicle, you
can access the high voltage disconnect
circuit. To do this, you must unplug the circuit
from the circuit port connected to the battery.
The service disconnect is equipped with an
outer lever. This is to aid in properly seating
the service disconnect lever. Remove this to
disconnect the high voltage service
disconnect.
The high voltage service disconnect is
located behind the rear fold down seats.
Disabling the High Voltage Battery
1. Fold down the rear seats.
2. Locate the access door and remove the
plastic cover.
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3. Pull the outer cover off to expose the
service disconnect lever. 4. Slide the handle on the service
disconnect outboard to the right. 5. Pull the handle toward you and remove
the circuit from the vehicle to disable the
high voltage battery. 6. Reverse this procedure to reinstall the
high-voltage service disconnect and the
outer lever to the service disconnect.
Reactivating the High Voltage Battery
Note: If you have manually disconnected
your high voltage shut off circuit, you need
to reconnect the circuit before you can
reactivate it. The vehicle will detect if the
electrical system is safe and reactivate
automatically.
HIGH VOLTAGE BATTERY CUT-
OFF SWITCH
The high-voltage shut off operation shuts off
power from the high-voltage battery after a
collision, or if your vehicle receives a
substantial physical jolt.
To reactivate your vehicle after either event,
perform the following steps:
1. Turn the ignition off.
2. Turn the ignition on.
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PRINCIPLE OF OPERATION
The traction control system helps avoid drive
wheel spin and loss of traction.
If your vehicle begins to slide, the system
applies the brakes to individual wheels and,
when needed, reduces engine power at the
same time. If the wheels spin when
accelerating on slippery or loose surfaces,
the system reduces engine power in order
to increase traction.
USING TRACTION CONTROL WARNING
The stability and traction control light
illuminates steadily if the system
detects a failure. Make sure you did not
manually disable the traction control system
using the information display controls or the
switch. If the stability control and traction
control light is still illuminating steadily, have
the system serviced by an authorized dealer
immediately. Operating your vehicle with the
traction control disabled could lead to an
increased risk of loss of vehicle control,
vehicle rollover, personal injury and death. The system automatically turns on each time
you switch the ignition on.
If your vehicle is stuck in mud or snow,
switching traction control off may be
beneficial as this allows the wheels to spin.
Note:
When you switch traction control off,
stability control remains fully active. Switching the System Off
When you switch the system off or on, a
message appears in the information display
showing system status.
You can switch the system off by either using
the information display controls or the switch.
Using the Information Display Controls
You can switch this feature off or on in the
information display. See General Information
(page 108).
Using a Switch
(If Equipped)
Use the traction control switch on the
instrument panel to switch the system off or
on.
System Indicator Lights and Messages The stability and traction control
light:
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The system determines the clearance to the
front and rear of your vehicle and
automatically steers your vehicle out of a
parallel parking space (hands-free) while you
control the accelerator, gearshift and brakes.
The system visually and audibly guides you
to enter traffic.
After the system has directed your vehicle
past the adjacent vehicle or object, it guides
you to take control of the steering to
complete the exit from the parking spot.
Note:
If the clearance in front of your vehicle
allows easy departure, the Parallel Park Out
Assist feature might not be available.
Note: You are responsible for controlling
your vehicle and making sure the path is
clear prior to pulling into traffic. Note:
This system is not intended to assist
in exiting perpendicular parking spaces,
damages to your vehicle may occur.
Note: If your vehicle speed exceeds 3 mph
(5 km/h) or the maneuver is interrupted
(driver input), the system switches off and
you need to take full control of your vehicle.
Deactivating the Active Park Assist
Feature
Manually deactivate the system by:
• Pressing the active park assist button
during an active maneuver.
• Grabbing the steering wheel during an
active maneuver. •
Driving above approximately
22 mph
(35 km/h) for 30 seconds during an active
park search.
• Driving above approximately
6 mph
(10 km/h) during automatic steering.
• Switching off the traction control system.
Certain vehicle conditions can also
deactivate the system, such as:
• Traction control has activated.
• There is an anti-lock brake system
activation or failure.
If a problem occurs with the system, a
warning message displays accompanied by
a tone. Occasional system messages may
occur in normal operation. For recurring or
frequent system faults, contact an authorized
dealer to have your vehicle serviced.
Troubleshooting the System The system does not look for a space
The traction control system may be off.
The transmission is in reverse (R). Your vehicle must be moving forward to be able to detect a parking space.
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•
Driving in reverse faster than 7 mph
(12 km/h).
• Backing out of an angled parking spot.
False Alerts
Note: If your vehicle has a tow bar with a
factory equipped trailer tow module and it
is towing a trailer, the sensors will
automatically turn the Cross Traffic Alert off.
If your vehicle has a tow bar but no factory
equipped trailer tow module, it is
recommended to turn the Cross Traffic Alert
off manually. Operating Cross Traffic Alert
with a trailer attached will cause poor Cross
Traffic Alert performance.
There may be certain instances when there
is a false alert by the Cross Traffic Alert
system that illuminates the alert indicator
with no vehicle in the coverage zone. Some
amount of false alerts are normal; they are
temporary and self-correct. System Errors
If Cross Traffic Alert senses a problem with
the left or right sensor a message will appear
in the information display.
See Information
Messages (page 119).
Switching the System Off and On
You can temporarily switch Cross Traffic Alert
off in the information display.
See General
Information (page 108). When you switch
Cross Traffic Alert off, you will not receive
alerts and the information display will display
a system off message.
Note: The Cross Traffic Alert switches on
whenever the ignition is switched on and
ready to provide appropriate alerts when
the transmission is in reverse (R). Cross
Traffic Alert will not remember the last
selected on or off setting.
You can also have Cross Traffic Alert
switched off permanently at an authorized
dealer. Once switched off permanently, the
system can only be switched back on at an
authorized dealer. STEERING
Electric Power Steering WARNINGS
The electric power steering system has
diagnostic checks that continuously
monitor the system. If a fault is detected, a
message displays in the information display.
Stop your vehicle as soon as it is safe to do
so. Switch the ignition off. After at least 10
seconds, switch the ignition on and watch
the information display for a steering system
warning message. If a steering system
warning message returns, have the system
checked by an authorized dealer. If the system detects an error, you may
not feel a difference in the steering,
however a serious condition may exist.
Obtain immediate service from an authorized
dealer, failure to do so may result in loss of
steering control. Your vehicle has an electric power steering
system. There is no fluid reservoir. No
maintenance is required.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
If you ever need help on the road, the Lincoln
Motor Company is there for you with
nationwide, 24-hours-a-day,
seven-days-a-week assistance.
The service is available:
•
Throughout the life of the vehicle for
original owners.
• For six years or 68,351 mi (110,000 km)
(whichever comes first) within the
extended powertrain warranty coverage
period for subsequent owners.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
This complimentary Roadside Assistance
program is separate from the New Vehicle
Limited Warranty, and includes:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start. •
Lock-out assistance (key replacement
cost is the client's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up to
2 gal (8 L)
of gasoline or 5 gal (20 L) of
diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 98 ft (30 m)
of a paved or county maintained road,
no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law shall tow Lincoln
eligible vehicles to the client's selling or
preferred dealer within 99 mi (160 km) of
the disablement location or to the nearest
Lincoln dealer. If a client requests a tow
to a selling or preferred dealer that is
more than
99 mi (160 km) from the
disablement location, the client shall be
responsible for any mileage costs in
excess of
99 mi (160 km). Roadside Assistance includes up to $200
coverage for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is not,
then the trailer does not qualify for any
roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
United States Lincoln vehicle clients who
require Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance
for yourself, Lincoln Motor Company will
reimburse a reasonable amount for towing
to the nearest Lincoln dealership within 99 mi
(160 km)
. To obtain reimbursement
information, United States Lincoln vehicle
clients, call 1-800-521-4140. Lincoln Motor
Company will ask you to submit your original
receipts.
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Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a vehicle
concern, Lincoln Motor Company offers a
complimentary roadside assistance program.
This program is eligible within Canada or the
continental United States.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle.
Canadian customers who require roadside
assistance, call 1-800-387-5333.
Vehicles Sold in Canada: Using
Roadside Assistance
Complete the roadside assistance
identification card and place it in your wallet
for quick reference.
In Canada, this card is found in the Warranty
Guide in the glove compartment of your
vehicle.
Vehicles Sold in Canada: Roadside
Assistance Program Coverage
The service is available 24 hours a day,
seven days a week.
Canadian roadside coverage and benefits
may differ from the U.S. coverage.
For complete program coverage details
review your warranty guide, contact your
dealer, call us in Canada at 1-800-387-9333,
or visit our website at
www.lincolncanada.com.
HAZARD WARNING FLASHERS
Note:
If used when the vehicle is not running,
the battery will lose charge. There may be
insufficient power to restart your vehicle. The hazard warning button is
located on the instrument panel.
Use it when your vehicle is
creating a safety hazard for other motorists. •
Press the button to turn on the hazard
warning function, and the front and rear
direction indicators will flash.
• Press the button again to turn them off.
FUEL SHUTOFF WARNING
Failure to inspect and, if necessary,
repair fuel leaks after a collision may
increase the risk of fire and serious injury.
Ford Motor Company recommends that the
fuel system be inspected by an authorized
dealer after any collision. In the event of a moderate to severe
collision, this vehicle has a fuel pump shut-off
feature that stops the flow of fuel to the
engine. Not every impact will cause a
shut-off.
Should your vehicle shut off after a collision,
you may restart your vehicle.
For vehicles equipped with a key system:
1. Switch off the ignition.
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COLLISION, DAMAGE OR FIRE
EVENT
Guidance for Ford Motor Company
Electric and Hybrid-Electric Vehicles
Equipped With High Voltage Batteries
(Vehicle Owner/Operator/General Public)
Electric and Hybrid-Electric Vehicle
Considerations
In the event of damage or fire involving an
electric vehicle (EV) or hybrid-electric
vehicle (HEV):
•
Always assume the high-voltage battery
and associated components are
energized and fully charged.
• Exposed electrical components, wires
and high-voltage batteries present
potential high-voltage shock hazards. •
Venting/off-gassing high-voltage battery
vapors are potentially toxic and
flammable.
• Physical damage to the vehicle or
high-voltage battery may result in
immediate or delayed release of toxic,
flammable gases and fire.
Vehicle Information and General Safety
Practices
• Know the make and model of your
vehicle.
• Review the owner’ s manual and become
familiar with your vehicle ’s safety
information and recommended safety
practices.
• Do not attempt to repair damaged
electric and hybrid-electric vehicles
yourself. Contact an authorized Ford
Dealer or vehicle manufacturer
representative for service. Crashes
A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require the
same response for an electric or
hybrid-electric vehicle.
If possible
•
Move your car to a safe, nearby location
and remain on the scene.
• Roll down the windows before shutting
your vehicle off.
• Place your vehicle in Park, set the parking
brake, turn off the vehicle, activate the
hazard lights, and move your key(s) at
least 16 feet (5 meters) away from the
vehicle.
Always
• Call 911 if assistance is needed and
advise that an electric or hybrid-electric
vehicle is involved.
• Do not touch exposed electrical
components or the engine compartment,
as a shock hazard may exist.
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•
Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.
• When emergency responders arrive, tell
them that the vehicle involved is an
electric vehicle or hybrid vehicle.
Fires
As with any vehicle, call 911 immediately if
you see sparks, smoke or flames coming
from the vehicle.
• Exit the vehicle immediately.
• Advise 911 that an electric or
hybrid-electric vehicle is involved.
• As with any vehicle fire, do not inhale
smoke, vapors or gas from the vehicle,
as they may be hazardous.
• Remain a safe distance from the vehicle
and try to stay clear of the smoke.
• Stay out of the roadway and stay out of
the way of any oncoming traffic while
awaiting the arrival of emergency
responders. Post-Incident
•
Do not store a severely damaged vehicle
with a lithium-ion battery inside a
structure or within 50 feet (15 meters) of
any structure or vehicle.
• Make sure that passenger and cargo
compartments remain ventilated (i.e.
open window, door or trunk).
• For vehicles in the United States, notify
Ford Motor Company 1-800-392-3673
(then follow the prompts on the voice
response menu), an authorized Ford
dealer or service center as soon as
possible as there may be other steps to
secure and discharge the high-voltage
battery.
• For vehicles in Canada, notify Ford Motor
Company 1-800-565-3673 (then follow
the prompts on the voice response
menu), an authorized Ford dealer or
service center as soon as possible as
there may be other steps to secure and
discharge the high-voltage battery.
• Call 911 if you observe leaking fluids,
sparks, smoke or flames, or hear gurgling
or bubbling from the high-voltage battery. POST-CRASH ALERT SYSTEM
The system flashes the direction indicators
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the safety belt pretensioners.
The horn and indicators will turn off when:
•
You press the hazard control button.
• You press the panic button on the remote
entry transmitter (if equipped).
• Your vehicle runs out of power.
Spinout Detection
If a spinout is detected, the vehicle comes
to a stop and the hazard warning flashers
come on. A message that states the spinout
hazards are activated will appear on the
instrument cluster. The message may not
appear if your vehicle runs out of power.
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