ESP LINCOLN MKZ HYBRID 2017 Service Manual

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
If you ever need help on the road, the Lincoln
Motor Company is there for you with
nationwide, 24-hours-a-day,
seven-days-a-week assistance.
The service is available:
•
Throughout the life of the vehicle for
original owners.
• For six years or 68,351 mi (110,000 km)
(whichever comes first) within the
extended powertrain warranty coverage
period for subsequent owners.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
This complimentary Roadside Assistance
program is separate from the New Vehicle
Limited Warranty, and includes:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start. •
Lock-out assistance (key replacement
cost is the client's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up to
2 gal (8 L)
of gasoline or 5 gal (20 L) of
diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 98 ft (30 m)
of a paved or county maintained road,
no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law shall tow Lincoln
eligible vehicles to the client's selling or
preferred dealer within 99 mi (160 km) of
the disablement location or to the nearest
Lincoln dealer. If a client requests a tow
to a selling or preferred dealer that is
more than
99 mi (160 km) from the
disablement location, the client shall be
responsible for any mileage costs in
excess of
99 mi (160 km). Roadside Assistance includes up to $200
coverage for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is not,
then the trailer does not qualify for any
roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
United States Lincoln vehicle clients who
require Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance
for yourself, Lincoln Motor Company will
reimburse a reasonable amount for towing
to the nearest Lincoln dealership within 99 mi
(160 km)
. To obtain reimbursement
information, United States Lincoln vehicle
clients, call 1-800-521-4140. Lincoln Motor
Company will ask you to submit your original
receipts.
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COLLISION, DAMAGE OR FIRE
EVENT
Guidance for Ford Motor Company
Electric and Hybrid-Electric Vehicles
Equipped With High Voltage Batteries
(Vehicle Owner/Operator/General Public)
Electric and Hybrid-Electric Vehicle
Considerations
In the event of damage or fire involving an
electric vehicle (EV) or hybrid-electric
vehicle (HEV):
•
Always assume the high-voltage battery
and associated components are
energized and fully charged.
• Exposed electrical components, wires
and high-voltage batteries present
potential high-voltage shock hazards. •
Venting/off-gassing high-voltage battery
vapors are potentially toxic and
flammable.
• Physical damage to the vehicle or
high-voltage battery may result in
immediate or delayed release of toxic,
flammable gases and fire.
Vehicle Information and General Safety
Practices
• Know the make and model of your
vehicle.
• Review the owner’ s manual and become
familiar with your vehicle ’s safety
information and recommended safety
practices.
• Do not attempt to repair damaged
electric and hybrid-electric vehicles
yourself. Contact an authorized Ford
Dealer or vehicle manufacturer
representative for service. Crashes
A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require the
same response for an electric or
hybrid-electric vehicle.
If possible
•
Move your car to a safe, nearby location
and remain on the scene.
• Roll down the windows before shutting
your vehicle off.
• Place your vehicle in Park, set the parking
brake, turn off the vehicle, activate the
hazard lights, and move your key(s) at
least 16 feet (5 meters) away from the
vehicle.
Always
• Call 911 if assistance is needed and
advise that an electric or hybrid-electric
vehicle is involved.
• Do not touch exposed electrical
components or the engine compartment,
as a shock hazard may exist.
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•
Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.
• When emergency responders arrive, tell
them that the vehicle involved is an
electric vehicle or hybrid vehicle.
Fires
As with any vehicle, call 911 immediately if
you see sparks, smoke or flames coming
from the vehicle.
• Exit the vehicle immediately.
• Advise 911 that an electric or
hybrid-electric vehicle is involved.
• As with any vehicle fire, do not inhale
smoke, vapors or gas from the vehicle,
as they may be hazardous.
• Remain a safe distance from the vehicle
and try to stay clear of the smoke.
• Stay out of the roadway and stay out of
the way of any oncoming traffic while
awaiting the arrival of emergency
responders. Post-Incident
•
Do not store a severely damaged vehicle
with a lithium-ion battery inside a
structure or within 50 feet (15 meters) of
any structure or vehicle.
• Make sure that passenger and cargo
compartments remain ventilated (i.e.
open window, door or trunk).
• For vehicles in the United States, notify
Ford Motor Company 1-800-392-3673
(then follow the prompts on the voice
response menu), an authorized Ford
dealer or service center as soon as
possible as there may be other steps to
secure and discharge the high-voltage
battery.
• For vehicles in Canada, notify Ford Motor
Company 1-800-565-3673 (then follow
the prompts on the voice response
menu), an authorized Ford dealer or
service center as soon as possible as
there may be other steps to secure and
discharge the high-voltage battery.
• Call 911 if you observe leaking fluids,
sparks, smoke or flames, or hear gurgling
or bubbling from the high-voltage battery. POST-CRASH ALERT SYSTEM
The system flashes the direction indicators
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the safety belt pretensioners.
The horn and indicators will turn off when:
•
You press the hazard control button.
• You press the panic button on the remote
entry transmitter (if equipped).
• Your vehicle runs out of power.
Spinout Detection
If a spinout is detected, the vehicle comes
to a stop and the hazard warning flashers
come on. A message that states the spinout
hazards are activated will appear on the
instrument cluster. The message may not
appear if your vehicle runs out of power.
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In the CAMVAP program, impartial third-party
arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators
review the positions of the parties, make
decisions and, when appropriate, render
awards to resolve disputes. CAMVAP
decisions are fast, fair, and final as the
arbitrator’
s award is binding on both you and
Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For more
information, without charge or obligation, call
your CAMVAP Provincial Administrator
directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE
THE U.S. AND CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower than
is recommended for your vehicle, contact
our Customer Relationship Center.
The use of leaded fuel in your vehicle without
proper conversion may damage the
effectiveness of your emission control system
and may cause engine knocking or serious
engine damage. Ford Motor Company or
Ford of Canada is not responsible for any
damage caused by use of improper fuel.
Using leaded fuel may also result in difficulty
importing your vehicle back into the United
States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the Commonwealth
of the Northern Mariana Islands (CNMI),
America Samoa, and the U.S. Virgin Islands,
please feel free to call our Toll-Free Number:
(800) 841-FORD (3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico, contact
the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
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FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi Arabia:
8008443673
If calling from Kuwait:
22280384 FAX: +971 4 3327266
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America and
then relocate to any of the above locations,
register your vehicle identification number
(VIN) and new address with Ford Motor
Company by emailing
[email protected].
If you are in another foreign country, contact
the nearest authorized dealer. In the event
your inquiry is unresolved, communicate your
concern with the dealership ’s Sales Manager,
Service Manager or Customer Relations
Manager. If you require additional assistance
or clarification, please contact the respective
Customer Relationship Center as previously
listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL OWNER'S
LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at: HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by
their website:
www.helminc.com
(Items in this catalog may be purchased by
credit card, check or money order.)
Obtaining a French Owner’
s Manual
French Owner’ s Manual can be obtained
from your authorized dealer or by contacting
Helm, Incorporated using the contact
information listed previously in this section.
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the material of the tire to degenerate
and reduce tire life, and excessive
temperature can lead to sudden tire
failure. The grade C corresponds to a
level of performance which all
passenger car tires must meet under the
Federal Motor Vehicle Safety Standard
No. 139. Grades B and A represent
higher levels of performance on the
laboratory test wheel than the minimum
required by law.
Glossary of Tire Terminology
•
Tire label: A label showing the
original equipment tire sizes,
recommended inflation pressure and
the maximum weight the vehicle can
carry.
• Tire Identification Number:
A
number on the sidewall of each tire
providing information about the tire
brand and manufacturing plant, tire
size and date of manufacture. Also
referred to as DOT code.
• Inflation pressure: A measure of the
amount of air in a tire. •
Standard load:
A class of P-metric or
Metric tires designed to carry a
maximum load at 35 psi [37 psi (2.5
bar) for Metric tires]. Increasing the
inflation pressure beyond this
pressure will not increase the tire ’s
load carrying capability.
• Extra load:
A class of P-metric or
Metric tires designed to carry a
heavier maximum load at 41 psi [43
psi (2.9 bar) for Metric tires].
Increasing the inflation pressure
beyond this pressure will not
increase the tire ’s load carrying
capability.
• kPa:
Kilopascal, a metric unit of air
pressure.
• PSI:
Pounds per square inch, a
standard unit of air pressure.
• Cold inflation pressure:
The tire
pressure when the vehicle has been
stationary and out of direct sunlight
for an hour or more and prior to the
vehicle being driven for 1 mile (1.6
km). •
Recommended inflation pressure:
The cold inflation pressure found on
the Safety Compliance Certification
Label (affixed to either the door
hinge pillar, door-latch post, or the
door edge that meets the door-latch
post, next to the driver's seating
position), or Tire Label located on the
B-Pillar or the edge of the driver’ s
door.
• B-pillar:
The structural member at
the side of the vehicle behind the
front door
• Bead area of the tire: Area of the tire
next to the rim.
• Sidewall of the tire:
Area between
the bead area and the tread.
• Tread area of the tire:
Area of the
perimeter of the tire that contacts the
road when mounted on the vehicle.
• Rim:
The metal support (wheel) for a
tire or a tire and tube assembly upon
which the tire beads are seated.
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You are strongly urged to buy a reliable
tire pressure gauge, as automatic
service station gauges may be
inaccurate. Ford recommends the use
of a digital or dial-type tire pressure
gauge rather than a stick-type tire
pressure gauge.
Use the recommended cold inflation
pressure for optimum tire performance
and wear. Under-inflation or
over-inflation may cause uneven
treadwear patterns
WARNING
Under-inflation is the most common
cause of tire failures and may result
in severe tire cracking, tread separation
or blowout, with unexpected loss of
vehicle control and increased risk of
injury. Under-inflation increases sidewall
flexing and rolling resistance, resulting
in heat buildup and internal damage to
the tire. It also may result in unnecessary
tire stress, irregular wear, loss of vehicle
control and accidents. A tire can lose up
to half of its air pressure and not appear
to be flat! Always inflate your tires to the Ford
recommended inflation pressure even
if it is less than the maximum inflation
pressure information found on the tire.
The Ford recommended tire inflation
pressure is found on the Safety
Compliance Certification Label (affixed
to either the door hinge pillar, door-latch
post, or the door edge that meets the
door-latch post, next to the driver's
seating position), or Tire Label which is
located on the B-Pillar or the edge of the
driver’
s door. Failure to follow the tire
pressure recommendations can cause
uneven treadwear patterns and
adversely affect the way your vehicle
handles
Maximum Permissible Inflation
Pressure is the tire manufacturer's
maximum permissible pressure and the
pressure at which the maximum load
can be carried by the tire. This pressure
is normally higher than the
manufacturer’ s recommended cold
inflation pressure which can be found
on the Safety Compliance Certification
Label (affixed to either the door hinge pillar, door-latch post, or the door edge
that meets the door-latch post, next to
the driver's seating position), or Tire
Label which is located on the B-Pillar or
the edge of the driver’
s door. The cold
inflation pressure should never be set
lower than the recommended pressure
on the Safety Compliance Certification
Label or Tire Label.
When weather temperature changes
occur, tire inflation pressures also
change. A 10°F (6°C) temperature drop
can cause a corresponding drop of 1 psi
(7 kPa) in inflation pressure. Check your
tire pressures frequently and adjust
them to the proper pressure which can
be found on the Safety Compliance
Certification Label or Tire Label.
To check the pressure in your tire(s):
1. Make sure the tires are cool, meaning they are not hot from
driving even a mile.
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•
If possible, avoid fully loading your
vehicle
• Purchase chains or cables from a
manufacturer that clearly labels body to
tire dimension restrictions.
• When driving with snow chains or cables,
do not exceed 30 mph (48 km/h) or the
maximum speed recommended by the
chain manufacturer; whichever is less.
• Drive cautiously. If you hear the chains
or cables rub or bang against the vehicle,
stop and retighten them. If this does not
work, remove the chains or cables and
prevent vehicle damage.
• Remove the chains or cables when they
are no longer needed. Do not use the
chains or cables on dry roads.
• If a temporary spare tire is mounted on
your vehicle, do not use snow chains on
the axle with the temporary spare tire.
If you have any questions regarding snow
tires or snow chains, please contact your
authorized dealer. TIRE PRESSURE MONITORING
SYSTEM WARNING
The tire pressure monitoring system is
NOT a substitute for manually checking
tire pressure. The tire pressure should be
checked periodically (at least monthly) using
a tire gauge, see Inflating your tires in this
chapter. Failure to properly maintain your
tire pressure could increase the risk of tire
failure, loss of control, vehicle rollover and
personal injury. Each tire, including the spare (if
provided), should be checked
monthly when cold and inflated to
the inflation pressure recommended by the
vehicle manufacturer on the vehicle placard
or tire inflation pressure label. (If your vehicle
has tires of a different size than the size
indicated on the vehicle placard or tire
inflation pressure label, you should
determine the proper tire inflation pressure
for those tires.) As an added safety feature, your vehicle has
been equipped with a tire pressure
monitoring system (TPMS) that illuminates a
low tire pressure telltale when one or more
of your tires is significantly under-inflated.
Accordingly, when the low tire pressure
telltale illuminates, you should stop and
check your tires as soon as possible, and
inflate them to the proper pressure. Driving
on a significantly under-inflated tire causes
the tire to overheat and can lead to tire
failure. Under-inflation also reduces fuel
efficiency and tire tread life, and may affect
the vehicle
’s handling and stopping ability.
Please note that the TPMS is not a substitute
for proper tire maintenance, and it is the
driver’ s responsibility to maintain correct tire
pressure, even if under-inflation has not
reached the level to trigger illumination of
the TPMS low tire pressure telltale.
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When Inflating your Tires
When putting air into your tires (such as at a
gas station or in your garage), the tire
pressure monitoring system may not respond
immediately to the air added to your tires.
It may take up to two minutes of driving over
20 mph (32 km/h) for the light to turn off after
you have filled your tires to the
recommended inflation pressure
How Temperature Affects your Tire
Pressure
The tire pressure monitoring system monitors
tire pressure in each pneumatic tire. While
driving in a normal manner, a typical
passenger tire inflation pressure may
increase approximately 2 to 4 psi (14 to 28
kPa) from a cold start situation. If the vehicle
is stationary overnight with the outside
temperature significantly lower than the
daytime temperature, the tire pressure may
decrease approximately 3 psi (21 kPa) for a
drop of 30°F (17°C) in ambient temperature.This lower pressure value may be detected
by the TPMS as being significantly lower than
the recommended inflation pressure and
activate the TPMS warning light for low tire
pressure. If the low tire pressure warning
light is on, visually check each tire to verify
that no tire is flat. (If one or more tires are
flat, repair as necessary.) Check air pressure
in the road tires. If any tire is under-inflated,
carefully drive the vehicle to the nearest
location where air can be added to the tires.
Inflate all the tires to the recommended
inflation pressure.
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Do not expose discs to direct sunlight or heat
sources for extended periods.
MP3 and WMA Track and Folder
Structure
Audio systems capable of recognizing and
playing MP3 and WMA individual tracks and
folder structures work as follows:
•
There are two different modes for MP3
and WMA disc playback: MP3 and WMA
track mode (system default) and MP3 and
WMA folder mode.
• MP3 and WMA track mode ignores any
folder structure on the MP3 and WMA
disc. The player numbers each MP3 and
WMA track on the disc (noted by the MP3
or WMA file extension) from T001 to a
maximum of T255. The maximum number
of playable MP3 and WMA files may be
less depending on the structure of the
CD and exact model of radio present. •
MP3 and WMA folder mode represents
a folder structure consisting of one level
of folders. The CD player numbers all
MP3 and WMA tracks on the disc (noted
by the MP3 or WMA file extension) and
all folders containing MP3 and WMA files,
from F001 (folder) T001 (track) to F253
T255.
• Creating discs with only one level of
folders helps with navigation through the
disc files.
If you are burning your own MP3 and WMA
discs, it is important to understand how the
system reads the structures you create. While
various files may be present (files with
extensions other than MP3 and WMA), only
files with the MP3 and WMA extension are
played; other files are ignored by the system.
This enables you to use the same MP3 and
WMA disc for a variety of tasks on your work
computer, home computer and your
in-vehicle system. In track mode, the system displays and plays
the structure as if it were only one level deep
(all MP3 and WMA files play, regardless of
being in a specific folder). In folder mode,
the system only plays the MP3 and WMA files
in the current folder.
AUDIO UNIT - VEHICLES WITH:
PREMIUM AM/FM/CD
WARNING
Driving while distracted can result in
loss of vehicle control, crash and injury.
We strongly recommend that you use
extreme caution when using any device that
may take your focus off the road. Your
primary responsibility is the safe operation
of your vehicle. We recommend against the
use of any hand-held device while driving
and encourage the use of voice-operated
systems when possible. Make sure you are
aware of all applicable local laws that may
affect the use of electronic devices while
driving. 364
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