reset LINCOLN MKZ HYBRID 2017 Service Manual

Description
Menu Item
These locations cannot be deleted individually. To delete them, preform a master reset. See SYNC™ 3
Troubleshooting (page 458).
Select to navigate to your set Home destination.
Home
The time it takes to travel from your current location to Home displays.
To set your Home, press:
A prompt appears asking if you would like to create a favorite for home. Select:
Home
Enter a location into the search bar and press:
Yes
Save
Select to navigate to your set Work destination.
Work
The time it takes to travel from your current location to Work displays.
To set your Work:
A prompt appears asking if you would like to create a favorite for work. Select:
Work
Enter a location into the search bar and press:
Yes
Save
Favorites include any location you have previously saved.
Favorites
To add Favorites:
Select this button and enter a location into the destination bar.
Add a Favorite
Select this option to have the system locate the address you have entere\
d.
Search
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Privacy Notice for GPS Mapping with
MyLincoln Mobile
MyLincoln Mobile allows for GPS mapping
when a vehicle is registered to a MyLincoln
Mobile account. To remove the vehicle from
the account, thereby removing GPS mapping
ability, a Master Reset can be performed in
the vehicle. See Settings (page 442).
Before transferring ownership of a vehicle,
owners may choose to execute a Master
Reset or Factory Reset (completed via the
MyLincoln Mobile website). Either method
removes the vehicle from all MyLincoln
Mobile accounts.
It is recommended that new owners conduct
a Master Reset upon taking possession of
the vehicle to remove it from any existing
MyLincoln Mobile accounts. The new owner
can activate a MyLincoln Mobile account by
completing registration process on the
website. Website
owner.lincoln.com
www.syncmyride.ca Website
www.syncmaroute.ca
APPS
The system enables voice, steering wheel,
and touch screen control of SYNC 3 AppLink
enabled smartphone apps. Once an app is
running through AppLink, you can control
main features of the app through voice
commands and steering wheel controls.
Note: Available AppLink enabled apps will
vary by market.
Note: You must pair and connect your
smartphone via Bluetooth to SYNC 3 to
access AppLink.
Note: iPhone users need to connect the
phone to the USB port.
Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit: Websites
owner.lincoln.com
www.syncmyride.ca
www.syncmaroute.ca
Note: Make sure you have an active account
for the app that you have downloaded. Some
apps will work automatically with no setup.
Other apps will want you to configure your
personal settings and personalize your
experience by creating stations or favorites.
We recommend you do this at home or
outside of your vehicle.
Note: We encourage you to review the
smartphone app ’s terms of service and
privacy policies because Ford is not
responsible for your app or its use of data.
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SETTINGS
Under this menu, you can access and adjust
the settings for many of the system features.
To access additional settings, swipe the
screen left or right.
Sound
Pressing this button allows you to adjust the
following: Sound Settings
Returns Treble, Midrange, and Bass sound settings to factory levels.
Reset All
Adjusts the high frequency level.
Treble
Adjusts the middle frequency level.
Midrange
Adjusts the low frequency level.
Bass
Adjusts the sound ratio from side to side or front to back.
Balance / Fade
Adjusts the amount the audio system volume increases with speed, or turn\
s the feature off.
Speed Adaptive Volume
Optimizes the sound based on the location of the listeners.
Occupancy Mode
Stereo
Sound Settings
Surround
Your vehicle might not have all of these features.
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Media Player
This button is available when a media device
such as a Bluetooth Stereo or USB device is
the active audio source. Pressing the button
allows you to access the following options
for active devices only. Action and Description
Menu Item
For some Apple devices, SYNC 3 can adjust the playback speed of podcasts. When a podcast is playi\
ng,
you can choose:
Podcast Speed
Faster
Normal
Slower
For some Apple devices, SYNC 3 can adjust the playback speed of audiobooks. When an audiobook is
playing, you can choose:
Audiobook Speed
Faster
Normal
Slower
Cover art displays from your device ’s music files. If no cover art for the files
exists on the device, then the Gracenote Database provides cover art.
Media Player
Cover Art Priority
The Gracenote Database supplied cover art is used for your music files.
This overrides any cover art from your device.
Gracenote®
Erase the stored media information in order to re-index.
Reset Media
This allows you to view the version level of the Gracenote Database.
Gracenote® Database Info
This allows you to view the manufacturer and model number of your media \
device.
Device Information
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Clock
To adjust the time, select the up and down
arrows on either side of the screen. The
arrows on the left adjust the hour and arrows
on the right adjust the minute. You can then
select AM or PM.
You can adjust the following features: Action and Description
Menu Item
Select how time displays.
Clock Format
When active, the clock adjusts to time zone changes.
Auto Time Zone Update
This feature is only available in vehicles with navigation.
When selected, the vehicle clock resets to GPS satellite time.
Reset Clock to GPS Time
The system automatically saves any updates
you make to the settings. Bluetooth
Pressing this button allows you to access the
following: Action
Menu Item
On
Bluetooth
Off
You must activate Bluetooth to pair a
Bluetooth-enabled device. The processes of pairing a Bluetooth device
is the same as pairing a phone. See Pairing
a Device in Phone settings for how to pair a
device and the available options.
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Action and Description
Menu Item
You can select up to two numbers from your mobile device's phonebook as emergency contacts for quick
access at the end of the 911 Assist call process.
Set Emergency Contacts
Radio
This button is available if a Radio source such
as AM or FM is the active media source.
Pressing the button allows you to access the
following features: Action and Description
Menu Item
Activation of this feature allows you to listen to HD radio broadcasts.
FM HD Radio
AM HD Radio
(Dependent on current
radio source, If Available)
This feature is available when FM Radio is your active media source. Activate this feature to have the system
display radio text.
Radio Text
Refresh
Autoset Presets (AST)
Selecting this option stores the six strongest stations in your current \
location to the last preset bank of the
currently tuned source.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing SYNC™ 3

Menu Item
Information pertaining to the system and its software.
About
Documentation of the software license for the system.
Software Licenses
Select to restore factory defaults. This erases all personal settings an\
d personal
data.
Master Reset
Wi-Fi
You can adjust the following: Action and Description
Menu Item
Enable this option to connect to Wi-Fi for SYNC 3 vehicle software updates.
Wi-Fi
This provides you with a list of available Wi-Fi networks within range.
View Available Networks
Clicking on a network from the list allows you to connect or disconnect \
from that network. The system may
require a security code to connect.
When you click the information button next to a network, more informatio\
n about the network displays such
as the signal strength, connection status and security type.
The system alerts you when your vehicle is parked and a Wi-Fi network is within range if SYNC is not already
connected.
Wi-Fi Available Notifications
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Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio adjustments.
The audio control settings on your cell
phone may be affecting SYNC 3
performance.
There is background noise
during a phone call.
Try switching your cell phone off, resetting it or removing the battery,
then try again.
Possible cell phone malfunction.
During a call, I can hear the
other person but they
cannot hear me.
Make sure that the microphone for SYNC 3 is not set to off. Look for
the microphone icon on the phone screen.
To restart your system, shut down the engine, open and close the
door, and then lock the door and wait for 2-3 minutes. Make sure that
your SYNC 3 screen is black and the lighted USB port is off.
The system may need to be restarted.
During a call, I cannot hear
the other person and they
cannot hear me.
Check your cell phone's compatibility.
This is a cell phone-dependent feature.
SYNC 3 is not able to
download my phonebook. Make sure you allow SYNC 3 to retrieve contacts from your phone.
Refer to your cell manual.
Possible cell phone malfunction. You must switch on your cell phone and the automatic phonebook
download feature on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,
then try again.
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Cell phone issues
Possible solution
Possible cause
Issue
Make sure you allow SYNC 3 to retrieve contacts from your phone.
Refer to your cell manual.
Limitations on your cell phone's capab-
ility.
The system says "Phone-
book downloaded" but my
SYNC 3 phonebook is
empty or is missing
contacts. If the missing contacts are stored on your SIM card, move them to
your cell phone's memory.
You must switch on your cell phone and the automatic phonebook
download feature on SYNC 3.
Check your cell phone's compatibility.
This is a cell phone-dependent feature.
I am having trouble
connecting my cell phone
to SYNC 3. Try switching your cell phone off, resetting it or removing the battery,
then try again.
Possible cell phone malfunction. Try deleting your device from SYNC 3 and deleting SYNC from your
device, then trying again.
Always check the security and auto accept prompt settings relative
to the SYNC 3 Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.
This is a cell phone-dependent feature.
Text messaging is not
working on SYNC 3. Try switching your cell phone off, resetting it or removing the battery,
then try again.
Possible cell phone malfunction.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing SYNC™ 3

Cell phone issues
Possible solution
Possible cause
Issue
Text messages from WhatsApp and Facebook Messenger are not
supported.
Your cell phone must support downloading text messages through
Bluetooth to receive incoming text messages.
This is a cell phone-dependent feature.
Audible text messages do
not work on my cell phone. Because each cell phone is different, refer to your device's manual
for the specific cell phone you are pairing. In fact, there can be
differences between cell phones due to brand, model, service provider
and software version.
This is a cell phone limitation. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try switching your device off,
resetting it or removing the battery, then reconnect it to SYNC 3.
Possible device malfunction.
I am having trouble
connecting my device. Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and your
vehicle's USB port.
Make sure that the device does not have an auto-install program or
active security settings.
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MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing SYNC™ 3