tow LINCOLN MKZ HYBRID 2017 Service Manual

Why is the feature not available (line markings are gray) when I can s\
ee the lane markings on the road?
Camera blockage due to dirt, grime, fog, frost or water on the windshield
Driving too close to the vehicle in front of you
Transitioning between no lane markings to lane markings or vice versa
Standing water on the road
Faint lane markings (partial yellow lane markings on concrete roads)
Lane width too narrow or too wide
Camera not calibrated after a windshield replacement
Driving on tight roads or on uneven roads Why does the vehicle not come back toward the middle of the lane, as expected, in the Aid or Aid + Alert mode?
High cross winds
Large road crown
Rough roads, grooves, shoulder drop-offs
Heavy uneven loading of the vehicle or improper tire inflation pressure
If the tires have been exchanged (including snow tires), or the suspension has been modified
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A "blocked" condition can be cleared in two
ways:
•
After the blockage in front of the sensors
is removed or the rainfall/snowfall rate
decreases or stops, drive for a few
minutes in traffic to allow the sensors to
detect passing vehicles.
• By cycling the ignition from ON to OFF
and then back ON.
Note: If your vehicle has a tow bar with a
factory equipped trailer tow module and it
is towing a trailer, the sensors will
automatically turn the Blind Spot Information
System off. If your vehicle has a tow bar but
no factory equipped trailer tow module, it is
recommended to turn the Blind Spot
Information System off manually. Operating
the Blind Spot Information System with a
trailer attached will cause poor system
performance. System Errors
If the system senses a problem with the left
or right sensor, the telltale will illuminate and
a message will appear in the information
display. See Information Messages (page
119).
Switching the System Off and On
You can temporarily switch the Blind Spot
Information System off in the information
display. See General Information (page 108).
When the Blind Spot Information System
switches off, you will not receive alerts and
the information display shows a system off
message. The telltale in the cluster also
illuminates. When you switch the Blind Spot
Information System on or off, the alert
indicators flash twice.
Note: The Blind Spot Information System
remembers the last selected on or off setting.
You can also have the Blind Spot Information
System switched off permanently at an
authorized dealer. Once switched off
permanently, the system can only be
switched back on at an authorized dealer. CROSS TRAFFIC ALERT WARNING
To help avoid personal injury, NEVER
use the Cross Traffic Alert system as a
replacement for using the interior and
exterior mirrors and looking over your
shoulder before backing out of a parking
space. Cross Traffic Alert is not a
replacement for careful driving. Cross Traffic Alert is designed to warn you
of vehicles approaching from the sides when
the transmission is in reverse (R).
Using the System
Cross Traffic Alert turns on when you start
the engine and you shift into reverse (R).
Once shifted out of reverse (R), Cross Traffic
Alert turns off.
Note:
Cross Traffic Alert only functions while
your transmission is in reverse (R).
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•
Driving in reverse faster than 7 mph
(12 km/h).
• Backing out of an angled parking spot.
False Alerts
Note: If your vehicle has a tow bar with a
factory equipped trailer tow module and it
is towing a trailer, the sensors will
automatically turn the Cross Traffic Alert off.
If your vehicle has a tow bar but no factory
equipped trailer tow module, it is
recommended to turn the Cross Traffic Alert
off manually. Operating Cross Traffic Alert
with a trailer attached will cause poor Cross
Traffic Alert performance.
There may be certain instances when there
is a false alert by the Cross Traffic Alert
system that illuminates the alert indicator
with no vehicle in the coverage zone. Some
amount of false alerts are normal; they are
temporary and self-correct. System Errors
If Cross Traffic Alert senses a problem with
the left or right sensor a message will appear
in the information display.
See Information
Messages (page 119).
Switching the System Off and On
You can temporarily switch Cross Traffic Alert
off in the information display.
See General
Information (page 108). When you switch
Cross Traffic Alert off, you will not receive
alerts and the information display will display
a system off message.
Note: The Cross Traffic Alert switches on
whenever the ignition is switched on and
ready to provide appropriate alerts when
the transmission is in reverse (R). Cross
Traffic Alert will not remember the last
selected on or off setting.
You can also have Cross Traffic Alert
switched off permanently at an authorized
dealer. Once switched off permanently, the
system can only be switched back on at an
authorized dealer. STEERING
Electric Power Steering WARNINGS
The electric power steering system has
diagnostic checks that continuously
monitor the system. If a fault is detected, a
message displays in the information display.
Stop your vehicle as soon as it is safe to do
so. Switch the ignition off. After at least 10
seconds, switch the ignition on and watch
the information display for a steering system
warning message. If a steering system
warning message returns, have the system
checked by an authorized dealer. If the system detects an error, you may
not feel a difference in the steering,
however a serious condition may exist.
Obtain immediate service from an authorized
dealer, failure to do so may result in loss of
steering control. Your vehicle has an electric power steering
system. There is no fluid reservoir. No
maintenance is required.
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Payload
Payload is the combined weight of cargo
and passengers that your vehicle is
carrying. The maximum payload for your
vehicle appears on the Tire and Loading
label. The label is either on the B-pillar
or the edge of the driver door. Vehicles
exported outside the US and Canada
may not have a tire and loading label.
Look for “The combined weight of
occupants and cargo should never
exceed XXX kg OR XXX lb
” for
maximum payload. The payload listed
on the Tire and Loading Information
label is the maximum payload for your
vehicle as built by the assembly plant. If you install any additional equipment on
your vehicle, you must determine the
new payload. Subtract the weight of the
equipment from the payload listed on
the Tire and Loading label. When towing,
trailer tongue weight or king pin weight
is also part of payload. WARNING
The appropriate loading capacity
of your vehicle can be limited
either by volume capacity (how much
space is available) or by payload
capacity (how much weight the vehicle
should carry). Once you have reached
the maximum payload of your vehicle,
do not add more cargo, even if there is
space available. Overloading or
improperly loading your vehicle can
contribute to loss of vehicle control and
vehicle rollover. 250
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GAWR (Gross Axle Weight Rating)
GAWR is the maximum allowable weight
that a single axle (front or rear) can carry.
These numbers are on the Safety
Compliance Certification label. The label
is located on the door hinge pillar,
door-latch post, or the door edge that
meets the door-latch post, next to the
driver seating position.
The total load on each axle must never
exceed its Gross Axle Weight Rating.
GVWR (Gross Vehicle Weight Rating)
GVWR is the maximum allowable weight
of the fully loaded vehicle. This includes
all options, equipment, passengers and
cargo. It appears on the Safety
Compliance Certification label. The label
is located on the door hinge pillar,
door-latch post, or the door edge that
meets the door-latch post, next to the
driver seating position.
The gross vehicle weight must never
exceed the Gross Vehicle Weight Rating.
Safety Compliance Certification Label
Example:
WARNING
Exceeding the Safety Compliance
Certification label vehicle weight
rating limits could result in substandard
vehicle handling or performance, engine,
transmission and/or structural damage,
serious damage to the vehicle, loss of
control and personal injury. Maximum Loaded Trailer Weight
Maximum loaded trailer weight is the
highest possible weight of a fully loaded
trailer the vehicle can tow. Consult an
authorized dealer (or the RV and Trailer
Towing Guide available at an authorized
dealer) for more detailed information.
GCWR (Gross Combined Weight
Rating)
GCWR is the maximum allowable weight
of the vehicle and the loaded trailer,
including all cargo and passengers, that
the vehicle can handle without risking
damage. (Important: The towing
vehicle
’s braking system is rated for
operation at Gross Vehicle Weight
Rating, not at Gross Combined Weight
Rating.) Separate functional brakes
should be used for safe control of towed
vehicles and for trailers where the Gross
Combined Weight of the towing vehicle
plus the trailer exceed the Gross Vehicle
Weight Rating of the towing vehicle.
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The gross combined weight must never
exceed the Gross Combined Weight
Rating.
Note:
For trailer towing information
refer to the RV and Trailer Towing Guide
available at an authorized dealer. WARNINGS
Do not exceed the GVWR or the
GAWR specified on the Safety
Compliance Certification label. Do not use replacement tires with
lower load carrying capacities than
the original tires because they may
lower your vehicle ’s GVWR and GAWR
limitations. Replacement tires with a
higher limit than the original tires do not
increase the GVWR and GAWR
limitations. Exceeding any vehicle weight
rating limitation could result in
serious damage to your vehicle,
personal injury or both. Steps for determining the correct load
limit:
1.
Locate the statement "The combined
weight of occupants and cargo
should never exceed XXX kg or XXX
lb." on your vehicle ’s placard.
2. Determine the combined weight of
the driver and passengers that will
be riding in your vehicle.
3. Subtract the combined weight of the
driver and passengers from XXX kg
or XXX lb.
4. The resulting figure equals the available amount of cargo and
luggage load capacity. For example,
if the “XXX” amount equals 1,400 lb.
and there will be five 150 lb.
passengers in your vehicle, the
amount of available cargo and
luggage load capacity is 650 lb.
(1400-750 (5 x 150) = 650 lb.) 5.
Determine the combined weight of
luggage and cargo being loaded on
the vehicle. That weight may not
safely exceed the available cargo
and luggage load capacity calculated
in Step 4.
6. If your vehicle will be towing a trailer,
load from your trailer will be
transferred to your vehicle. Consult
this manual to determine how this
reduces the available cargo and
luggage load capacity of your
vehicle.
Helpful examples for calculating the
available amount of cargo and
luggage load capacity
Suppose your vehicle has a 1400-pound
(635-kilogram) cargo and luggage
capacity. You decide to go golfing. Is
there enough load capacity to carry you,
four of your friends and all the golf bags?
You and four friends average 220
pounds (99 kilograms) each and the golf
bags weigh approximately 30 pounds
(13.5 kilograms) each. The calculation
would be: 1400 - (5 x 220) - (5 x 30) =
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TOWING A TRAILER
WARNING
Never tow a trailer with an MKZ
Hybrid. This powertrain is not
designed to tow. TOWING THE VEHICLE ON FOUR
WHEELS
Emergency Towing
In the event your vehicle becomes disabled
(without access to wheel dollies, car-hauling
trailer, or flatbed transport vehicle), it can be
flat-towed (all wheels on the ground,
regardless of the powertrain/transmission
configuration) under the following conditions:
•
The vehicle is facing forward so that it is
towed in a forward direction.
• Place the transmission in position N. If
you cannot move the transmission into
N
, you must override it and enable stay
in neutral mode. Failing to do so may
result in damage to the transmission. See
Transmission
(page 190). •
Maximum speed is 35 mph (56 km/h).
• Maximum distance is 50 miles (80
kilometers).
Recreational Towing
Note: Put your climate control system in
recirculated air mode to prevent exhaust
fumes from entering your vehicle.
See
Climate Control (page 138).
Follow these guidelines if you have a need
for recreational (RV) towing. An example of
recreational towing would be towing your
vehicle behind a motorhome. These
guidelines are designed to ensure that your
transmission is not damaged.
Your vehicle can be towed with all four
wheels on the ground using the Neutral Tow
feature, or with all four wheels off the ground
using a vehicle transport trailer. If you are
using a vehicle transport trailer, follow the
instruction specified by the equipment
provider. Neutral Tow
If you tow your vehicle with all four wheels
on the ground:
•
Tow only in the forward direction.
• Release the parking brake.
• Place the vehicle in Neutral Tow mode
by doing the following:
•Put the ignition in accessory mode
(ignition on, engine off ). See Keyless
Starting
(page 163).
• Select the neutral tow option in the
information display.
• When prompted by the information
display, press the brake pedal and
select Neutral on the transmission.
Make sure the parking brake is off. If
done successfully, a confirmation
message appears in the display.
• Shut the ignition off.
See Keyless
Starting (page 163). If the process is
completed successfully, the N on the
transmission slowly blinks and a
confirmation message appears in the
display.
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•
Do not exceed 70 mph (113 km/h).
• Start the engine and allow it to run for
one minute at the beginning of each day.
With the engine running and your foot
on the brake, shift into position D and
then into position R before shifting back
into position
N.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
If you ever need help on the road, the Lincoln
Motor Company is there for you with
nationwide, 24-hours-a-day,
seven-days-a-week assistance.
The service is available:
•
Throughout the life of the vehicle for
original owners.
• For six years or 68,351 mi (110,000 km)
(whichever comes first) within the
extended powertrain warranty coverage
period for subsequent owners.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
This complimentary Roadside Assistance
program is separate from the New Vehicle
Limited Warranty, and includes:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start. •
Lock-out assistance (key replacement
cost is the client's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up to
2 gal (8 L)
of gasoline or 5 gal (20 L) of
diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 98 ft (30 m)
of a paved or county maintained road,
no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law shall tow Lincoln
eligible vehicles to the client's selling or
preferred dealer within 99 mi (160 km) of
the disablement location or to the nearest
Lincoln dealer. If a client requests a tow
to a selling or preferred dealer that is
more than
99 mi (160 km) from the
disablement location, the client shall be
responsible for any mileage costs in
excess of
99 mi (160 km). Roadside Assistance includes up to $200
coverage for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is not,
then the trailer does not qualify for any
roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
United States Lincoln vehicle clients who
require Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance
for yourself, Lincoln Motor Company will
reimburse a reasonable amount for towing
to the nearest Lincoln dealership within 99 mi
(160 km)
. To obtain reimbursement
information, United States Lincoln vehicle
clients, call 1-800-521-4140. Lincoln Motor
Company will ask you to submit your original
receipts.
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Once the hazard warning flashers have been
activated, you can turn them off by:
•
Pressing the hazard warning flasher
button.
• Pressing the remote control unlock
button.
• Pressing the remote control panic button.
• Cycling the ignition on and off twice. TRANSPORTING THE VEHICLE If you need to have your vehicle towed,
contact a professional towing service, or if
you are a member of a roadside assistance
program, your roadside assistance service
provider.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. Lincoln
Motor Company has not approved a slingbelt
towing procedure. Vehicle damage may
occur if towed incorrectly, or by any other
means.
Lincoln Motor Company produces a towing
manual for all authorized tow truck operators.
Have your tow truck operator refer to this
manual for proper hook-up and towing
procedures for your vehicle.
It is acceptable to have your front-wheel
drive vehicle towed from the front if using
proper wheel lift equipment to raise the front
wheels off the ground. When towing in this
manner, the rear wheels can remain on the
ground.
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