maintenance LINCOLN MKZ HYBRID 2019 Owner's Manual

Note:The system turns on each time youswitch the ignition on and you shift intoreverse (R). If you temporarily switch thesystem off, it turns on the next time youswitch the ignition on.
Note:The system may not correctly operatewhen towing a trailer. For vehicles with atrailer tow module and tow bar approved byus, the system turns off when you attach atrailer. For vehicles with an aftermarkettrailer tow module or tow bar, werecommend that you switch the system offwhen you attach a trailer.
To permanently switch the system off,contact an authorized dealer.
STEERING
Electric Power Steering
WARNING: The electric power steeringsystem has diagnostic checks thatcontinuously monitor the system. If a fault isdetected, a message displays in theinformation display. Stop your vehicle assoon as it is safe to do so. Switch the ignitionoff. After at least 10 seconds, switch theignition on and watch the information displayfor a steering system warning message. If asteering system warning message returns,have the system checked by an authorizeddealer.
WARNING: If the system detects anerror, you may not feel a difference in thesteering, however a serious condition mayexist. Obtain immediate service from anauthorized dealer, failure to do so may resultin loss of steering control.
Your vehicle has an electric power steeringsystem. There is no fluid reservoir. Nomaintenance is required.
If your vehicle loses electrical power whileyou are driving, electric power steeringassistance is lost. The steering system stilloperates and you can steer your vehiclemanually. Manually steering your vehiclerequires more effort.
Extreme continuous steering may increasethe effort required for you to steer yourvehicle. This increased effort preventsoverheating and permanent damage to thesteering system. You do not lose the abilityto steer your vehicle manually. Typicalsteering and driving maneuvers allow thesystem to cool and return to normaloperation.
Steering Tips
If the steering wanders or pulls, check for:
•Correct tire pressures.
•Uneven tire wear.
•Loose or worn suspension components.
•Loose or worn steering components.
•Improper vehicle alignment.
245
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Driving Aids

BREAKING-IN
You need to break in new tires forapproximately 300 mi (480 km). During thistime, your vehicle may exhibit some unusualdriving characteristics. The engine alsoneeds to break in. Avoid hard accelerationsand driving too fast for the first 1,000 mi(1,600 km). If possible, avoid carrying heavyloads up steep grades during the break-inperiod.
ECONOMICAL DRIVING
Fuel economy is affected by several thingssuch as how you drive, the conditions youdrive under and how you maintain yourvehicle.
There are some things to keep in mind thatmay improve your fuel economy:
•Accelerate and slow down in a smooth,moderate fashion.
•Drive at steady speeds.
•Anticipate stops; slowing down mayeliminate the need to stop.
•Combine errands and minimizestop-and-go driving (When runningerrands, go to the furthest destinationfirst and then work your way back home).
•Close the windows for high-speeddriving.
•Drive at reasonable speeds.
•Keep the tires properly inflated and useonly the recommended size.
•Use the recommended engine oil.
•Perform all regularly scheduledmaintenance.
There are also some things you may want toavoid doing because they reduce your fueleconomy:
•Avoid sudden or hard accelerations.
•Avoid revving the engine before turningoff the car.
•Avoid long idle periods.
•Do not warm up your vehicle on coldmornings.
•Reduce the use of air conditioning andheat.
•Avoid using speed control in hilly terrain.
•Do not rest your foot on the brake pedalwhile driving.
•Avoid carrying unnecessary weight.
•Avoid adding particular accessories toyour vehicle (e.g. bug deflectors,rollbars/light bars, running boards, skiracks).
•Avoid driving with the wheels out ofalignment.
DRIVING THROUGH WATER
WARNING: Do not drive throughflowing or deep water as you may losecontrol of your vehicle.
Note:Driving through standing water cancause vehicle damage.
Note:Engine damage can occur if waterenters the air filter.
Before driving through standing water, checkthe depth. Never drive through water that ishigher than the bottom of the front rockerarea of your vehicle.
259
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Driving Hints

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline provides warranty service, werecommend you return to your sellingauthorized dealer who wants to ensure yourcontinued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorized toperform all warranty repairs. This means that,depending on the warranty repair needed,you may have to take your vehicle to anotherauthorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicle tothe authorized dealer. Repairs are madeusing Lincoln or Motorcraft parts, orremanufactured or other parts that areauthorized by Lincoln.
Away From Home
If you are away from home when your vehicleneeds service, contact the Lincoln ClientRelationship Center or use the onlineresources listed below to find the nearestauthorized dealer.
In the United States:
Mailing address
Lincoln Motor CompanyClient Relationship CenterP.O. Box 6248Dearborn, MI 48126
Telephone
1-800-521-4140TDD for the hearing impaired:1-800-232-5952
Web Address
www.LincolnOwner.com
These are some of the items that can befound online:
•United States dealer locator by DealerName, City, State or ZIP Code.
•Owner Manuals.
•Maintenance Schedules.
•Recalls.
•Lincoln Extended Service Plans.
•Lincoln Original Accessories.
•Service specials and promotions.
In Canada:
Mailing address
Lincoln Client Relationship CentreLincoln Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 1C8
Telephone
1-800-387-9333
271
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Customer Assistance

GENERAL INFORMATION
Have your vehicle serviced regularly to helpmaintain its roadworthiness and resale value.There is a large network of authorizeddealers that are there to help you with theirprofessional servicing expertise. We believethat their specially trained technicians arebest qualified to service your vehicle properlyand expertly. They are supported by a widerange of highly specialized tools developedspecifically for servicing your vehicle.
If your vehicle requires professional service,an authorized dealer can provide thenecessary parts and service. Check yourwarranty information to find out which partsand services are covered.
Use only recommended fuels, lubricants,fluids and service parts conforming tospecifications. Motorcraft® parts aredesigned and built to provide the bestperformance in your vehicle.
Precautions
•Do not work on a hot engine.
•Make sure that nothing gets caught inmoving parts.
•Do not work on a vehicle with the enginerunning in an enclosed space, unless youare sure you have enough ventilation.
•Keep all open flames and other burningmaterial (such as cigarettes) away fromthe battery and all fuel related parts.
Working with the Engine Off
1. Set the parking brake and shift thetransmission to park (P).
2. Switch off the engine.
3. Block the wheels.
Working with the Engine On
WARNING: To reduce the risk ofvehicle damage and personal burn injuries,do not start your engine with the air cleanerremoved and do not remove it while theengine is running.
1. Set the parking brake and shift thetransmission to park (P).
2. Block the wheels.
OPENING AND CLOSING THE
HOOD
Opening the Hood
1. Inside the vehicle, pull the hood releasehandle under the left-hand side of theinstrument panel.
298
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
MaintenanceE142457

2. Slightly lift the hood.
3. Release the hood latch by pushing thesecondary release lever to your left-handside.
4.Open the hood. The hood strut supportsthe hood.
Closing the Hood
1. Lower the hood and allow it to dropunder its own weight for the last 8–12 in(20–30 cm).
Note:Make sure that the hood is correctlyclosed.
UNDER HOOD OVERVIEW
WARNING: The inverter systemcontroller contains various high-voltagecomponents that can cause serious bodilyharm or death. The inverter system controlleris not serviceable and should never betouched, probed, or tampered with.
Note:Do not attempt to service any of thehigh-voltage components or wiring. Foreasier identification, the high-voltage wiringinsulation is color coated orange.
299
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
MaintenanceE269403 E269400

Engine coolant reservoir. SeeEngine Coolant Check (page 302).A
Engine oil filler cap. See EngineOil Check (page 301).B
Air filter. See Changing theEngine Air Filter (page 312).C
Brake fluid reservoir. See BrakeFluid Check (page 307).D
Engine compartment fuse box.See Fuses (page 279).E
Inverter system controller.F
Inverter system controller coolantreservoir. See Engine CoolantCheck (page 302).
G
300
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
MaintenanceA
IFGH
EBCD
E146046

Engine oil dipstick. See Engine OilDipstick (page 301).H
Washer system fluid reservoir. SeeWasher Fluid Check (page 308).I
ENGINE OIL DIPSTICK
MINA
MAXB
ENGINE OIL CHECK
Note:Check the level before starting theengine.
Note:Make sure that the level is betweenthe MIN and the MAX marks.
1. Make sure that your vehicle is on levelground.
2. Turn the engine off and wait 10 minutesfor the oil to drain into the oil pan.
3. Remove the dipstick and wipe it with aclean, lint-free cloth. Replace the dipstickand remove it again to check the oil level.
If the level is at the MIN mark, add oilimmediately.
Adding Engine Oil
Note:Do not remove the filler cap when theengine is running.
Note:Do not add oil further than the MAXmark. Oil levels above the MAX mark maycause engine damage.
Only use oils certified for gasoline enginesby the American Petroleum Institute (API).An oil with this trademark symbol conformsto the current engine and emission systemprotection standards and fuel economyrequirements of the International LubricantsSpecification Advisory Committee (ILSAC).
1. Remove the filler cap.
2. Add engine oil that meets the Fordspecifications. See Capacities andSpecifications (page 353).
3. Replace the filler cap. Turn it until youfeel a strong resistance.
301
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
MaintenanceE170468
AB E142732

OIL CHANGE INDICATOR RESET
Use the information display controls on thesteering wheel to reset the oil changeindicator.
From the main menu scroll to:
Action and descriptionMessage
Press the right arrow button,then from this menu scroll tothe following message.
Settings
Press the right arrow button,then from this menu scroll tothe following message.
Vehicle
Press the right arrow button,then from this menu scroll tothe following message.
Oil Life
Press and hold the OK buttonuntil the instrument clusterdisplays the followingmessage.
Hold OK toReset
Reset Successful
Action and descriptionMessage
When the oil change indicatorresets the instrument clusterdisplays 100%.
Remaining Life
{00}%
If the instrument clusterdisplays one of the followingmessages, repeat theprocess.
Not Reset
Reset Cancelled
ENGINE COOLANT CHECK
WARNING: Never remove the coolantreservoir cap when the engine is running orhot.
WARNING: Do not put coolant in thewindshield washer reservoir. If sprayed onthe windshield, coolant could make it difficultto see through the windshield.
WARNING: To reduce the risk ofpersonal injury, make sure the engine is coolbefore unscrewing the coolant pressure reliefcap. The cooling system is under pressure.Steam and hot liquid can come out forcefullywhen you loosen the cap slightly.
WARNING: Do not add coolant furtherthan the MAX mark.
Your vehicle has two separate coolingsystems. One for cooling the engine and aseparate system for cooling the invertersystem controller that is specific to the hybridoperating system. The two systems operatesimilarly, with the inverter system controllercooling system generally operating at a lowertemperature and pressure.
302
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Maintenance

When the engine is cold, check theconcentration and level of the coolant at theintervals listed in the scheduled maintenanceinformation. See Scheduled Maintenance(page 486).
Note:Make sure that the coolant level isbetween the MIN and the MAX marks onthe coolant reservoir.
Note: Coolant expands when it is hot. Thelevel may extend beyond the MAX mark.
Maintain coolant concentration within 48%to 50%, which equates to a freeze pointbetween -30°F (-34°C) and -34°F (-37°C).Coolant concentration should be checkedusing a refractometer. We do not recommendthe use of hydrometers or coolant test stripsfor measuring coolant concentration.
Adding Coolant
WARNING: Do not add engine coolantwhen the engine is hot. Failure to follow thisinstruction could result in personal injury.
WARNING: Never remove the coolantreservoir cap when the engine is running orhot.
Note: Automotive fluids are notinterchangeable. Do not use coolant orwindshield washer fluid outside of itsspecified function and vehicle location.
Note: Do not use stop leak pellets, coolingsystem sealants, or non-specified additivesas they can cause damage to the enginecooling or heating systems. Resultingcomponent damage may not be covered bythe vehicle Warranty.
It is very important to use prediluted coolantapproved to the correct specification in orderto avoid plugging the small passageways inthe engine cooling system. See Capacitiesand Specifications (page 357). Do not mixdifferent colors or types of coolant in yourvehicle. Mixing of engine coolants or usingan incorrect coolant may harm the engine orcooling system components and may not becovered by the vehicle Warranty.
Note:If prediluted coolant is not available,use the approved concentrated coolantdiluting it to 50/50 with distilled water. SeeCapacities and Specifications (page 353).Using water that has not been deionizedmay contribute to deposit formation,corrosion and plugging of the small coolingsystem passageways.
Note: Coolants marketed for all makes andmodels may not be approved to Fordspecifications and may cause damage tothe cooling system. Resulting componentdamage may not be covered by the vehicleWarranty.
If the coolant level is at or below theminimum mark, add prediluted coolantimmediately.
To top up the coolant level do the following:
1. Unscrew the cap slowly. Any pressureescapes as you unscrew the cap.
2. Add prediluted coolant approved to thecorrect specification. See Capacities andSpecifications (page 353).
3.Add enough prediluted coolant to reachthe correct level.
303
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Maintenance

4. Replace the coolant reservoir cap, turnit clockwise until you feel a strongresistance.
5. Check the coolant level in the coolantreservoir the next few times you driveyour vehicle. If necessary, add enoughprediluted engine coolant to bring thecoolant level to the correct level.
If you have to add more than 1.1 qt (1 L) ofengine coolant per month, have your vehiclechecked as soon as possible. Operating anengine with a low level of coolant can resultin engine overheating and possible enginedamage.
Note:During normal vehicle operation, thecoolant may change color from orange topink or light red. As long as the coolant isclear and uncontaminated, this color changedoes not indicate the coolant has degradednor does it require the coolant to be drained,the system to be flushed, or the coolant tobe replaced.
In case of emergency, you can add a largeamount of water without engine coolant inorder to reach a vehicle service location. Inthis instance, qualified personnel:
1. Must drain the cooling system.
2. Chemically clean the cooling system.
3. Refill with prediluted coolant as soon aspossible.
Water alone, without coolant, can causeengine damage from corrosion, overheatingor freezing.
Do not use the following as a coolantsubstitute:
•Alcohol.
•Methanol.
•Brine.
•Any coolant mixed with alcohol ormethanol antifreeze.
Alcohol and other liquids can cause enginedamage from overheating or freezing.
Do not add extra inhibitors or additives tothe coolant. These can be harmful andcompromise the corrosion protection of thecoolant.
Recycled Coolant
We do not recommend the use of recycledcoolant as an approved recycling process isnot yet available.
Dispose of used engine coolant in anappropriate manner. Follow yourcommunity's regulations and standards forrecycling and disposing of automotive fluids.
Severe Climates
If you drive in extremely cold climates:
•It may be necessary to increase thecoolant concentration above 50%.
•A coolant concentration of 60% providesimproved freeze point protection. Coolant concentrations above 60%decrease the overheat protectioncharacteristics of the coolant and maycause engine damage.
304
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
Maintenance