display LINCOLN MKZ HYBRID 2020 Owners Manual

Description
Item
Callout
Includes all power usage from the low voltage accessories such as the cl\
imate control
fan, headlights and heated seats. The higher the power usage is from the\
se
accessories, the larger the circle around the node. This node illuminates anytime the
vehicle is on since there is always some low level power in use.
2
Other
E
Includes the power usage from the high-voltage climate control component\
s such
as the electric A/C compressor. The higher the power usage is from these compon-
ents, the larger the circle around this node.
2,3
Climate
F
Represents your high-voltage battery. A circle illuminates around the node when the
high-voltage battery is receiving power from regenerative braking or eng\
ine charging.
The higher the power going into the high-voltage battery, the larger the circle around
this node.
Battery
G
Represents the fuel tank in the vehicle.
Fuel
H
Shows flow from the fuel tank to the engine when the engine is on and us\
ing fuel
(there are some cases where the engine is on, but not using any fuel).\
When the
engine is on, but not using fuel, the engine node is active, but the fuel flow path is
off. An example of this is when your foot is off the accelerator pedal and \
the vehicle
is traveling at a high speed.
Fuel-to-Engine Flow
I
Provides you with the reason(s) the gasoline engine is on. When the ga\
soline engine
is off, this display does not appear. Engine On due to reasons displayed by the system
are in a chart following this list.
Engine On due to:
J
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Description
Item
Callout
Shows the direction of power flow between the engine and the electric mo\
tor. The
direction indicates if the engine is providing power to the high-voltage\
electrical
system, or if the high-voltage electrical system is providing power to c\
ontrol or start
the engine.
Motor-to-Engine Flow
K
Represents the gasoline engine. It illuminates only when the gasoline engine is on.
The higher the engine power is, the larger the circle around this node.
Engine
L
Shows the direction of the power flow between the engine and the wheels.\
Engine-to-Wheels Flow
M
Represents the power going to the wheels. The higher the wheel power is, \
the larger
the circle around this node. When the engine is off, drive power displays in blue.
When the engine is on, drive power displays in grey.
Drive
N
1 The battery-to-motor flow includes battery
power the vehicle is using for acceleration.
It does not include energy the vehicle is
using for accessories (such as air
conditioning, headlights and radio). This
screen displays accessories and climate
usage separately. 2
Accessories indicates electrical power
demands from your vehicle ’s accessory
systems. Accessories use power but do not
contribute to making the vehicle move. The
power flow displays power usage from the
climate control system and other accessories
separately. 3
The climate control system may determine
A/C is necessary even when you turn it off.
In this case, you may see some climate
power when the A/C is off.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Clock
Select this tile to adjust the clock settings.
Bluetooth
Select this tile to switch Bluetooth on and off
and adjust settings.
Phone
Select this tile to connect, disconnect, and
manage the connected device settings.
Audio
Select this tile to adjust the audio settings.
Driver Assist (If Equipped)
Select this tile to adjust Driver Assist features
like Parking Aids, Lane Keeping system,
Pedestrian Detection, and Auto-Start-Stop.
Vehicle
Select this tile to adjust vehicle settings like
windows, alarm, lighting, backup starting
passcode, and MyKey settings. Lincoln Way
Select this tile to adjust the Lincoln Way
settings.
General
Select this tile to adjust settings like
language, measurement units, or to reset the
system.
911 Assist
(If Equipped)
Select this tile to switch 911 Assist on and off.
Automatic Updates
Select this tile to adjust automatic update
settings.
Mobile Apps
Select this tile to adjust permissions, enable,
disable, and update mobile apps.
Display
Select this tile to adjust display settings like
brightness and auto dim. Charge Settings
(If Equipped)
Select this tile to adjust the electric vehicle
charge setting.
Voice Control
Select this tile to adjust voice control settings
like command confirmations and displayed
lists.
Navigation
(If Equipped)
Select this tile to adjust navigation settings
like map preferences and route guidance.
Multi Contour Seats
(If Equipped)
Select this tile to adjust the position and
massage function of your multi contour seats.
Seats
(If Equipped)
Select this tile to adjust the lumbar function
of your seat.
Message Center
(If Equipped)
Select this tile to view vehicle messages.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
–Incorrect system settings.
•Switch automatic phonebook download on. See Settings (page 437).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
• Check the location of the missing contacts on your cell phone. If they are stored on
the SIM card, move them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on.
See Settings (page 437).
A message displays suggesting that my
phonebook has downloaded but it is empty
or it has missing contacts.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Your vehicle is equipped with an information
display, which indicates the proper oil
change interval. This interval may be up to
one year or 10,000 mi (16,000 km).
When
ENGINE OIL CHANGE DUE or OIL
CHANGE REQUIRED appears in the
information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 mi (800 km)
of the
ENGINE OIL CHANGE DUE or OIL
CHANGE REQUIRED message appearing.
Make sure you reset the oil monitoring
system after each oil change.
See Oil
Change Indicator Reset (page 305).
If your information display resets
prematurely, becomes inoperative or the
vehicle battery becomes discharged or
disconnected, the oil monitoring system
resets to 100% oil life. You should change
your engine oil one year or
10,000 mi
(16,000 km) from the previous oil change.
Never exceed one year or 10,000 mi
(16,000 km) between oil change intervals. Your vehicle is very sophisticated and built
with multiple, complex, performance systems.
Every manufacturer develops these systems
using different specifications and
performance features. That is why it is
important to rely upon your dealership to
properly diagnose and repair your vehicle.
Ford Motor Company has recommended
maintenance intervals for various parts and
component systems based upon engineering
testing. Ford Motor Company relies upon this
testing to determine the most appropriate
mileage for replacement of oils and fluids to
protect your vehicle at the lowest overall cost
to you and recommends against
maintenance schedules that deviate from
the scheduled maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or Ford-authorized
re-manufactured replacement parts
engineered for your vehicle.
Additives and Chemicals
This owner's manual and the Ford Workshop
Manual list the recommended additives and
chemicals for your vehicle. We do not
recommend using chemicals or additives not
approved by us as part of your vehicle
’s
normal maintenance. Please consult your
warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a normal
operating characteristic and, by itself, does
not necessarily indicate a concern or that the
fluid needs to be changed. However, a
qualified expert, such as the factory-trained
technicians at your dealership, should
inspect discolored fluids that also show signs
of overheating or foreign material
contamination immediately.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Scheduled Maintenance

NORMAL SCHEDULED MAINTENANCE
Normal Scheduled Maintenance
1
Change the engine oil and filter. 2
Every 12 months or
10,000 mi (16,000 km). The
oil monitoring system
displays a message in the
information display. Rotate the tires, inspect tire wear and measure tread depth.
Inspect the automatic transmission fluid level. Consult dealer for requi\
rements.
Inspect the brake pads, rotors, hoses and parking brake.
Inspect the engine and motor electronics coolant level/strength and hose\
s.
Inspect the exhaust system and heat shields.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension and tie-rod ends.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or
10,000 mi (16,000 km) between service intervals. We recommend performing a multi-point inspection.
2 Reset the oil monitoring system after engine oil and filter changes.
See Oil Change Indicator Reset (page 305).
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Scheduled Maintenance

SPECIAL OPERATING CONDITIONS
SCHEDULED MAINTENANCE
If you operate your vehicle primarily in any
of the following conditions, you need to perform extra maintenance as indicated. If
you operate your vehicle occasionally under
any of these conditions, it is not necessary
to perform the extra maintenance. For
specific recommendations, see your
dealership service advisor or technician. Towing a Trailer or Using a Car-top Carrier
Change the engine oil and filter every 12 months or 10,000 mi (16,000 km). The oil monitoring system displays
a message in the information display. Perform the services listed in the Normal Scheduled Maintenance chart.
As required
Change the automatic transmission fluid.
Every
30,000 mi
(48,000 km)
Replace the spark plugs.
Every
60,000 mi
(96,000 km)
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Scheduled Maintenance

Extensive Idling or Low-speed Driving for Long Distances, as in Heavy Commercial Use, such as Delivery, Taxi, Patrol Car or Livery
Change the engine oil and filter every 12 months or 10,000 mi (16,000 km). The oil monitoring system displays
a message in the information display. Perform the services listed in the Normal Scheduled Maintenance chart.
As required
Replace the cabin air filter.
Inspect frequently, service
as required
Replace the engine air filter.
Replace the spark plugs.
Every 60,000 mi
(96,000 km) Operating in Dusty or Sandy Conditions, such as Unpaved or Dusty Roads
Replace the cabin air filter.
Inspect frequently, service
as required
Replace the engine air filter.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
Every
5,000 mi (8,000 km)
Rotate the tires, inspect the tires for wear and measure the tread depth.\
Change the engine oil and filter.
Every
5,000 mi (8,000 km)
or six months Perform a multi-point inspection.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Scheduled Maintenance

of the foregoing, “Enterprise Applications
”
shall mean Geomarketing applications,
GIS applications, mobile business asset
management applications, call center
applications, telematics applications,
public organization Internet applications
or for providing geocoding services.
V. Europe Territory A. Use of Certain Traffic Codes in Europe 1. General Restrictions Applicable to
Traffic Codes. Client acknowledges and
agrees that in certain countries of the
Europe Territory, Client will need to
obtain rights directly from third party
RDS-TMC code providers to receive and
use the Traffic Codes in the Data and to
deliver to End-Users Transactions in any
way derived from or based on such
Traffic Codes. For such countries, HERE
shall deliver the Data incorporating
Traffic Codes to Client only after
receiving certification from Client of its
having obtained such rights. 2. Display of Third Party Rights Legends
for Belgium. Client shall, for each Trans-
action that uses Traffic Codes for
Belgium, provide the following notice to
the End-User: “Traffic Codes for Belgium
are provided by the Ministerie van de
Vlaamse Gemeenschap and the
Ministèrie de l’Equipement et des
Transports.
”
B. Paper Maps. With respect to any license
granted to Client relating to making,
selling or distributing paper maps (i.e., a
map fixed on a paper or paper-like
medium): (a) such license with respect to
Data for the Territory of Great Britain is
conditioned on Client’ s entering into and
complying with a separate written agree-
ment with the Ordnance Survey (“ OS”) to
create and sell paper maps, Client’ s
paying to the OS any and all applicable
paper map royalties, and Client’ s
complying with the OS copyright notice
requirements; (b) such license for selling
or otherwise distributing for charge with
respect to Data for the Territory of Czech
Republic is conditioned on Client’ s
obtaining prior written consent from Kartografie a.s.; (c) such license for selling
or distributing with respect to Data for the
Territory of Switzerland is conditioned on
Client’
s obtaining a permit from
Bundesamt für Landestopografie of
Switzerland; (d) Client is restricted from
using Data for the Territory of France to
create paper maps with a scale between
1:5,000 and 1:250,000; and (e) Client is
restricted from using any Data to create,
sell or distribute paper maps that are the
same or substantially similar, in terms of
data content and specific use of color,
symbols and scale, to paper maps
published by the European national
mapping agencies, including without
limitation, Landervermessungämter of
Germany, Topografische Dienst of the
Netherlands, Nationaal Geografisch
Instituut of Belgium, Bundesamt für
Landestopografie of Switzerland,
Bundesamt für Eich-und Vermessung-
swesen of Austria, and the National Land
Survey of Sweden.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Appendices

Fuel Consumption.........................................185
Advertised Capacity...........................................185
Fuel Economy......................................................185
Fuel Filler Funnel Location..........................181
Fuel Filter
.........................................................312
Fuel Quality.....................................................180
Choosing the Right Fuel....................................180
Fuel Freshness Mode........................................
180
Fuel Shutoff
...................................................266
Fuses...............................................................282
Fuse Specification Chart............................282 Passenger Compartment Fuse Panel...........293
Power Distribution Box.....................................282
G
Garage Door Opener...................................157
Garage Door Opener See: Universal Garage Door Opener.............157
Gauges............................................................102 Left Information Display.....................................103
Right Information Display..................................104
Gearbox See: Transmission...............................................193
General Information on Radio Frequencies...................................................57
Intelligent Access..................................................57 General Maintenance Information...........462
Multi-point Inspection........................................465
Owner Checks and Services...........................464
Protecting Your Investment.............................462
Why Maintain Your Vehicle?............................
462
Why Maintain Your Vehicle at Your Dealership?......................................................462
Getting Assistance Outside the U.S. and Canada.........................................................277
Getting the Services You Need................273 Away From Home...............................................273
Global Opening and Closing.......................96 Closing the Windows...........................................96
Opening the Windows.........................................96
H
Hazard Flashers...........................................266
Headlamp Adjusting See: Adjusting the Headlamps........................315
Headlamp Exit Delay.....................................89
Headrest See: Head Restraints..........................................147
Head Restraints
..............................................147
Adjusting the Head Restraint...........................148
Tilting Head Restraints ......................................148
Heated Exterior Mirrors...............................144
Heated Rear Window...................................144 Heated Seats..................................................154
Front Seats............................................................154
Rear Seats.............................................................155
Heated Steering Wheel.................................83
Heating See: Climate Control............................................141
High Voltage Battery
.....................................191
General Information.............................................191
High Voltage Shutoff Switch......................192
Hints on Controlling the Interior Climate..........................................................143
Defogging the Side Windows in Cold Weather.............................................................144
General Hints........................................................143
Quickly Cooling the Interior..............................144
Quickly Heating the Interior..............................144
Recommended Settings for Cooling..............144
Recommended Settings for Heating..............144
Hints on Driving With Anti-Lock Brakes
...........................................................199
Hood Lock See: Opening and Closing the Hood.............301
Horn....................................................................83
Hybrid Vehicle Frequently Asked Questions......................................................176
Hybrid Vehicle Operation
............................173
Battery:...................................................................174
Braking:
..................................................................175
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index