maintenance schedule LINCOLN MKZ HYBRID 2020 Owners Manual

Network Connectivity
Connecting the Vehicle to a Mobile
Network .....................................................375
Network Connectivity – Troubleshooting ......................................................................
376
Wi-Fi Hotspot
Creating a Wi-Fi Hotspot ...........................
379
Changing the Wi-Fi Hotspot Name or Password ...................................................
379
Audio System
General Information .....................................
381
Audio Unit .....................................................
382
Digital Radio .................................................
383
Satellite Radio ..............................................
386
USB Port ........................................................
389
SYNC™ 3
General Information ...................................
390
Using Voice Recognition ...........................
392
Entertainment ...............................................
404
Climate ............................................................
416Phone
..............................................................
419
Navigation ......................................................
421
Electric Vehicle Information ......................
429
Apps ................................................................
435
Settings ..........................................................
437
SYNC™ 3 Troubleshooting .........................
440
Accessories
Accessories ...................................................
457
Lincoln Protect
Lincoln Protect .............................................
459
Scheduled Maintenance
General Maintenance Information ..........
462
Normal Scheduled Maintenance .............
467
Special Operating Conditions Scheduled Maintenance ............................................
469
Scheduled Maintenance Record ..............
471
Appendices
Electromagnetic Compatibility ................
492
End User License Agreement ..................
497Declaration of Conformity
.........................
527
Declaration of Conformity - Vehicles With: SYNC 3 ......................................................
528
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P.O. Box 542000
Omaha, NE 68154-8000
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts whenever
your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that conform
to the specifications detailed in this Owner’
s
Manual. Genuine Ford and Motorcraft parts
meet or exceed these specifications. Collision Repairs
We hope that you never experience a
collision, but accidents do happen. Genuine
Ford replacement collision parts meet our
stringent requirements for fit, finish, structural
integrity, corrosion protection and dent
resistance. During vehicle development we
validate that these parts deliver the intended
level of protection as a whole system. A
great way to know for sure you are getting
this level of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Lincoln Warranty. Damage
caused to your vehicle as a result of the
failure of non-Ford parts may not be covered
by the Lincoln Warranty. For additional
information, refer to the terms and conditions
of the Lincoln Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
Vehicles sold in the United States and
Canada
For a detailed description of what is covered
by your New Vehicle Limited Warranty, see
your warranty guide that is available online.
For more information, refer to our website
and download your copy of the warranty
guide.
Vehicles sold outside the United States and
Canada
For a detailed description of what is covered
by your New Vehicle Limited Warranty, see
the warranty guide that is provided to you
along with your Owner’
s Manual.
Special Instructions
For your added safety, your vehicle is fitted
with sophisticated electronic controls.
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Note:
Do not clean the mirror housing or
glass with harsh abrasives, fuel or other
petroleum-based cleaning products. The
vehicle warranty may not cover damage
caused to the mirror housing or glass.
CABIN AIR FILTER
Your vehicle is equipped with a cabin air
filter, which gives you and your passengers
the following benefits:
• It improves your driving comfort by
reducing particle and odor concentration.
• It improves the interior compartment
cleanliness.
• It protects the climate control
components from particle deposits.
You can locate the cabin air filter behind the
glove box.
Note: Make sure you have a cabin air filter
installed at all times. This prevents foreign
objects from entering the system. Running
the system without a filter in place could
result in degradation or damage to the
system. Replace the filter at regular intervals. See
Scheduled Maintenance (page 462).
For additional cabin air filter information, or
to replace the filter, see a qualified
technician.
REMOTE START
You can switch this feature on or off and
adjust the settings using the information
display controls.
See Information Displays
(page 110).
The climate control system adjusts the
interior temperature during remote start.
You cannot adjust the climate control setting
during remote start operation. Switch the
ignition on to make adjustments.
Based on your remote start settings, the
following vehicle-dependent features may
or may not remain on after remote starting
your vehicle:
• Climate controlled seats.
• Heated steering wheel.
• Heated mirrors. •
Heated rear window.
• Windshield wiper de-icer.
Note: For dual zone climate controlled seats,
the passenger seat setting defaults to match
the driver seat during remote start.
Automatic Settings
If
Auto is on, the system sets the interior
temperature to 72°F (22°C) and heats or
cools the vehicle interior as required to
achieve comfort.
Note: In cold weather, the heated rear
window and heated mirrors turn on.
Last Settings
If
Last Settings is on, the system uses the
settings last selected before you turned off
the vehicle.
Heated and Cooled Features
In
Auto mode, certain heated features may
switch on during cold weather, and cooled
features during hot weather.
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During certain events (such as vehicle
servicing) your low voltage 12-volt battery
may become disconnected or disabled. Once
the battery is reconnected and after driving
the vehicle, the engine may continue to
operate for three to five seconds after the
key is turned to off. This is a normal
condition.
Braking:
Your hybrid is equipped with standard
hydraulic braking and regenerative braking.
Regenerative braking is performed by your
transmission and it captures brake energy
and stores it in your high voltage battery.
Driving to Optimize Fuel Economy
Note:
Having your engine running is not
always an indication of inefficiency. In some
cases, it is actually more efficient than
driving in electric mode. Your fuel economy should improve
throughout your hybrid's break-in period. As
with any vehicle, your driving habits and
accessory usage can significantly impact
your fuel economy. For best results, keep in
mind these tips:
•
Keep the tires properly inflated and only
use the recommended size.
• Aggressive driving increases the amount
of energy required to move your vehicle.
In general, you can achieve better fuel
economy with mild to moderate
acceleration and deceleration. Moderate
braking is particularly important since it
allows you to maximize the energy
captured by the regenerative braking
system.
Additional Tips:
• Do not carry extra loads.
• Be mindful of adding external
accessories that may increase
aerodynamic drag.
• Observe posted speed limits. •
Perform all scheduled maintenance.
• There is no need to wait for your engine
to warm up. The vehicle is ready to drive
immediately after starting.
ECOSELECT
EcoSelect is a drive mode for non plug-in
vehicles designed to offer the best possible
fuel economy with tradeoffs in vehicle
performance and comfort. To switch EcoSelect on, press the
ECO button.
A graphic displays on your information
display when EcoSelect is on.
Your vehicle will remember the last selected
mode whenever you start your vehicle.
EcoSelect allows your vehicle to operate
more efficiently. You will notice:
• Less aggressive cooling.
• Softer acceleration.
• Increased deceleration when coasting.
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•
An open or pinched sensor hose.
• Incorrect engine oil level.
• Incorrect fuel for climatic conditions.
• Incorrect engine oil viscosity for climactic
conditions.
Note: Some vehicles have a lifetime fuel filter
that is integrated with the fuel tank. Regular
maintenance or replacement is not needed.
Note: If these checks do not help you correct
the concern, have your vehicle checked as
soon as possible.
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance
On January 1, 1978, Federal regulation
became effective governing the noise
emission on trucks over 10,000 lb (4,536 kg)
Gross Vehicle Weight Rating (GVWR). The
preceding statements concerning prohibited
tampering acts and maintenance, and the
noise warranty found in the Warranty Guide,
are applicable to complete chassis cabs over
10,000 lb (4,536 kg)
GVWR. CATALYTIC CONVERTER WARNING:
Do not park, idle or drive
your vehicle on dry grass or other dry
ground cover. The emission system heats
up the engine compartment and exhaust
system, creating the risk of fire. WARNING:
The normal operating
temperature of the exhaust system is very
high. Never work around or attempt to
repair any part of the exhaust system until
it has cooled. Use special care when
working around the catalytic converter.
The catalytic converter heats up to a very
high temperature after only a short period
of engine operation and stays hot after the
engine is switched off. WARNING: Exhaust leaks may result
in entry of harmful and potentially lethal
fumes into the passenger compartment. If
you smell exhaust fumes inside your
vehicle, have your vehicle inspected
immediately. Do not drive if you smell
exhaust fumes. Your vehicle has various emission control
components and a catalytic converter that
enables it to comply with applicable exhaust
emission standards.
To make sure that the catalytic converter and
other emission control components continue
to work properly:
•
Do not crank the engine for more than
10 seconds at a time.
• Do not run the engine with a spark plug
lead disconnected.
• Do not push-start or tow-start your
vehicle. Use booster cables.
See Jump
Starting the Vehicle (page 267).
• Use only the specified fuel listed.
• Do not switch the ignition off when your
vehicle is moving.
• Avoid running out of fuel.
• Have the items listed in scheduled
maintenance information performed
according to the specified schedule.
Note: Resulting component damage may
not be covered by the vehicle Warranty.
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The scheduled maintenance items listed in
scheduled maintenance information are
essential to the life and performance of your
vehicle and to its emissions system.
If you use anything other than Lincoln,
Motorcraft or Lincoln-authorized parts for
maintenance replacements or for service of
components affecting emission control, such
non-Lincoln parts should be equivalent to
genuine Lincoln Motor Company parts in
performance and durability.
Illumination of the service engine soon
indicator, charging system warning light or
the temperature warning light, fluid leaks,
strange odors, smoke or loss of engine
power could indicate that the emission
control system is not working properly.
An improperly operating or damaged exhaust
system may allow exhaust to enter the
vehicle. Have a damaged or improperly
operating exhaust system inspected and
repaired immediately.
Do not make any unauthorized changes to
your vehicle or engine. By law, vehicle
owners and anyone who manufactures,
repairs, services, sells, leases, trades
vehicles, or supervises a fleet of vehicles are
not permitted to intentionally remove an
emission control device or prevent it from
working. Information about your vehicle
’s
emission system is on the Vehicle Emission
Control Information Decal located on or near
the engine. This decal also lists engine
displacement.
Please consult your warranty information for
complete details.
On-Board Diagnostics (OBD-II)
Your vehicle has a computer known as the
on-board diagnostics system (OBD-II) that
monitors the engine ’s emission control
system. The system protects the environment
by making sure that your vehicle continues
to meet government emission standards. The
OBD-II system also assists a service
technician in properly servicing your vehicle. When the service engine soon
indicator illuminates, the OBD-II
system has detected a malfunction.
Temporary malfunctions may cause the
service engine soon indicator to illuminate.
Examples are:
1. Your vehicle has run out of fuel—the engine may misfire or run poorly.
2. Poor fuel quality or water in the fuel—the
engine may misfire or run poorly.
3. The fuel fill inlet may not have closed properly. See Refueling (page 182).
4. Driving through deep water—the electrical system may be wet.
You can correct these temporary
malfunctions by filling the fuel tank with good
quality fuel, properly closing the fuel fill inlet
or letting the electrical system dry out. After
three driving cycles without these or any
other temporary malfunctions present, the
service engine soon indicator should stay off
the next time you start the engine. A driving
cycle consists of a cold engine startup
followed by mixed city and highway driving.
No additional vehicle service is required.
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BREAKING-IN
You need to break in new tires for
approximately 300 mi (480 km). During this
time, your vehicle may exhibit some unusual
driving characteristics.
Avoid driving too fast during the first 1,000 mi
(1,600 km)
. Vary your speed frequently and
change up through the gears early. Do not
labor the engine.
Do not tow during the first
1,000 mi
(1,600 km).
REDUCED ENGINE PERFORMANCE WARNING:
If you continue to drive
your vehicle when the engine is
overheating, the engine could stop without
warning. Failure to follow this instruction
could result in the loss of control of your
vehicle. If the engine coolant temperature gauge
needle moves to the upper limit position, the
engine is overheating.
See Gauges (page
102).
You must only drive your vehicle for a short
distance if the engine overheats. The
distance you can travel depends on ambient
temperature, vehicle load and terrain. The
engine continues to operate with limited
power for a short period of time.
If the engine temperature continues to rise,
the fuel supply to the engine reduces. The
air conditioning switches off and the engine
cooling fan operates continually.
1. Gradually reduce your speed and stop your vehicle as soon as it is safe to do
so.
2. Immediately switch the engine off to prevent severe engine damage.
3. Wait for the engine to cool down.
4. Check the coolant level.
See Engine
Coolant Check (page 305).
5. Have your vehicle checked as soon as possible. ECONOMICAL DRIVING
Fuel economy is affected by several things
such as how you drive, the conditions you
drive under and how you maintain your
vehicle.
There are some things to keep in mind that
may improve your fuel economy:
•
Accelerate and slow down in a smooth,
moderate fashion.
• Drive at steady speeds.
• Anticipate stops; slowing down may
eliminate the need to stop.
• Combine errands and minimize
stop-and-go driving (When running
errands, go to the furthest destination
first and then work your way back home).
• Close the windows for high-speed
driving.
• Drive at reasonable speeds.
• Keep the tires properly inflated and use
only the recommended size.
• Use the recommended engine oil.
• Perform all regularly scheduled
maintenance.
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GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line provides warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure your
continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized to
perform all warranty repairs. This means that,
depending on the warranty repair needed,
you may have to take your vehicle to another
authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle to
the authorized dealer. Repairs are made
using Lincoln or Motorcraft parts, or
remanufactured or other parts that are
authorized by Lincoln.
Away From Home
If you are away from home when your vehicle
needs service, contact the Lincoln Client
Relationship Center or use the online
resources listed below to find the nearest
authorized dealer.
In the United States:
Mailing address
Lincoln Motor Company
Client Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-521-4140
TDD for the hearing impaired:
1-800-232-5952 Web Address
www.LincolnOwner.com
These are some of the items that can be
found online:
• United States dealer locator by Dealer
Name, City, State or ZIP Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Lincoln Extended Service Plans.
• Lincoln Original Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Lincoln Client Relationship Centre
Lincoln Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 1C8
Telephone
1-800-387-9333
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WARNING: Do not put coolant in the
windshield washer reservoir. If sprayed on
the windshield, coolant could make it
difficult to see through the windshield. WARNING: To reduce the risk of
personal injury, make sure the engine is
cool before unscrewing the coolant
pressure relief cap. The cooling system is
under pressure. Steam and hot liquid can
come out forcefully when you loosen the
cap slightly. WARNING:
Do not add coolant
further than the MAX mark.
Your vehicle has two separate cooling
systems. One for cooling the engine and a
separate system for cooling the inverter
system controller that is specific to the hybrid
operating system. The two systems operate
similarly, with the inverter system controller
cooling system generally operating at a lower
temperature and pressure. When the engine is cold, check the
concentration and level of the coolant at the
intervals listed in the scheduled maintenance
information.
See Scheduled Maintenance
(page 462).
Note: Make sure that the coolant level is
between the
MIN and the MAX marks on
the coolant reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the
MAX mark.
Maintain coolant concentration within 48%
to 50%, which equates to a freeze point
between -30°F (-34°C) and -34°F (-37°C).
Coolant concentration should be checked
using a refractometer. We do not recommend
the use of hydrometers or coolant test strips
for measuring coolant concentration. Adding Coolant WARNING:
Do not remove the
coolant reservoir cap when the engine is
on or the cooling system is hot. Wait 10
minutes for the cooling system to cool
down. Cover the coolant reservoir cap with
a thick cloth to prevent the possibility of
scalding and slowly remove the cap.
Failure to follow this instruction could result
in personal injury. WARNING:
Do not add engine
coolant when the engine is on or the
cooling system is hot. Failure to follow this
instruction could result in personal injury.
Note: Automotive fluids are not
interchangeable. Do not use coolant or
windshield washer fluid outside of its
specified function and vehicle location.
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Alcohol and other liquids can cause engine
damage from overheating or freezing.
Do not add extra inhibitors or additives to
the coolant. These can be harmful and
compromise the corrosion protection of the
coolant.
Recycled Coolant
We do not recommend the use of recycled
coolant as an approved recycling process is
not yet available.
Dispose of used engine coolant in an
appropriate manner. Follow your
community's regulations and standards for
recycling and disposing of automotive fluids.
Severe Climates
If you drive in extremely cold climates:
•
It may be necessary to increase the
coolant concentration above 50%.
• A coolant concentration of 60% provides
improved freeze point protection.
Coolant concentrations above 60%
decrease the overheat protection
characteristics of the coolant and may
cause engine damage.
If you drive in extremely hot climates:
• You can decrease the coolant
concentration to 40%.
• Coolant concentrations below 40%
decrease the freeze and corrosion
protection characteristics of the coolant
and may cause engine damage.
Vehicles driven year-round in non-extreme
climates should use prediluted coolant for
optimum cooling system and engine
protection. Coolant Change
At specific mileage intervals, as listed in the
scheduled maintenance information, the
coolant should be changed. Add prediluted
coolant approved to the correct specification.
See Capacities and Specifications (page
359).
Fail-Safe Cooling
Fail-safe cooling allows you to temporarily
drive your vehicle before any incremental
component damage occurs. The fail-safe
distance depends on ambient temperature,
vehicle load and terrain.
How Fail-Safe Cooling Works
If the engine begins to overheat, the coolant
temperature gauge moves toward the red
zone: A warning lamp illuminates and a
message may appear in the
information display.
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