USB LINCOLN NAUTILUS 2020 Owner's Manual

Possible Cause and Resolution
Symptom
The system does not understand foreign
names of contacts in the phonebook on my
device. –
You are not saying the name exactly as it appears on your device.
•Say the first and last name of the contact exactly as it appears on your\
device. The
system applies phonetic pronunciation rules of the selected language to \
the names
of contacts in the phonebook on your device. Select the name of the contact on the
touchscreen and use the Hear it option to get an idea of how the system \
expects you
to pronounce it.
– Device limitation.
•The system uses text-to-speech technology and uses a synthetically gener\
ated voice
rather than pre-recorded human voice.
The system voice prompts and the pronunci-
ation of some words does not seem to be very
accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off, reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
475
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-install program or active \
security
settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recognize my device. –Device limitation.
•Do not leave your device in your vehicle during very hot or very cold we\
ather condi-
tions.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
The system does not understand the name of
a track or artist. –
Device limitation. Bluetooth does not support voice commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
476
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
Sometimes I cannot hear a track playing on
my device. –
Device malfunction.
•Disconnect your device. Switch your device off, reset it and try again.
When I disconnect my iOS device the audio
volume is set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device in the correct\
order, the following
information could help:
The system does not play the tracks on my
USB drive in the correct order.
–If you are selecting USB as the audio source when the system is still in\
dexing, SYNC plays
tracks sorted alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the system has finish\
ed indexing, SYNC
plays all tracks sorted alphabetically by the title in the ID3 tag regar\
dless of where they
are located. SYNC uses the file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from the browsing men\
u, SYNC plays all
tracks sorted alphabetically by the title in the ID3 tag regardless of w\
here they are located.
SYNC uses the file name if the title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore device option, SYNC plays tracks
sorted alphabetically by file name in the folder you have selected. SYNC then plays all
tracks in any subfolders in the folder you have selected.
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Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing SYNC™ 3

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear excessive background
noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the other person but
they cannot hear me.
During a call, I cannot hear the other person
and they cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and open the door. Close the door and lock
the vehicle. Wait until the touchscreen is off and any illuminated USB ports are not
illuminated. Unlock the vehicle, switch the ignition on and try again.
I cannot download phonebook. –Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
479
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing SYNC™ 3

Apps
Possible Cause and Resolution
Symptom
The system cannot find any apps. –Incompatible device.
•You will need an Android device with OS 4.3 or higher or an iOS device wi\
th iOS 8.0
or higher. Pair and connect your Android device to find AppLink compatible apps.
Connect your iOS device to a USB port or pair and connect using Bluetoot\
h.
I have a compatible device and it is correctly
connected but the system still cannot find any
apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them and make sure you sign in to any apps
if required.
– Incorrect app settings.
•Check and adjust the app settings on your device and allow SYNC to access the app
if required.
I have a compatible device, it is correctly
connected and my apps are running but the
system still cannot find any apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have an exit or quit option\
, use this and
then restart the apps. Alternatively, use the force stop option in the settings menu on
your device.
• If you have an iOS device with iOS 7.0 or higher, tap the home button on your device
twice and then swipe the app upward to close it.
483
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing SYNC™ 3

Switching the Audio Unit On and Off............420
Using Seek, Fast Forward and Reverse.......420
Auto Hold.......................................................208
Auto Hold Indicator...........................................209
Switching Auto Hold On and Off...................208
Using Auto Hold.................................................208
Autolamps
........................................................95
Windshield Wiper Activated Headlamps........95
Automatic Climate Control..........................142 Setting the Blower Motor Speed.....................142
Setting the Temperature....................................142
Switching Auto Mode On and Off...................
142
Switching Defrost On and Off..........................142
Switching Dual Zone Mode On and Off........142
Switching Maximum Air Conditioning On and Off.......................................................................143
Switching Recirculated Air On and Off..........
143
Switching the Air Conditioning On and Off.......................................................................142
Switching the Climate Control On and Off.......................................................................142
Switching the Rear Heated Seats On and Off.......................................................................143
Switching the Rear Ventilated Seats On and Off.......................................................................143
Automatic High Beam Control....................101
Automatic High Beam Control Indicators......................................................102 Automatic Transmission
..............................192
Automatic Transmission Adaptive
Learning.............................................................197
If Your Vehicle Gets Stuck in Mud or Snow..................................................................198
Manual Park Release..........................................195
Push Button Shift Transmission.......................192
SelectShift Automatic ™ Transmission.............195
Automatic Transmission Fluid Check............................................................333
Auto-Start-Stop...............................................178 Disabling Auto-Start-Stop..................................179
Enabling Auto-Start-Stop...................................178
Autowipers........................................................91 Autowipers Settings..............................................91
Auxiliary Power Points.................................166 110 Volt AC Power Point....................................166
12 Volt DC Power Point......................................166
USB Port and Power Point Locations.............166
AWD See: All-Wheel Drive...........................................199
B
Battery See: Changing the 12V Battery.......................335
Blind Spot Information System.................253 ........................................................................\
........253 Switching the System On and Off..................254
System Errors......................................................254
Using the Blind Spot Information
System..............................................................253
BLIS See: Blind Spot Information System..............253
Body Styling Kits...........................................353
Bonnet Lock See: Opening and Closing the Hood............
322
Booster Seats
..................................................30
Types of Booster Seats.......................................30
Brake Fluid Check........................................334 Brake Fluid Service Interval.............................335
Brakes.............................................................204 General Information...........................................204
Breaking-In.....................................................285
Bulb Specification Chart...............................411
C
Cabin Air Filter
...............................................145
Canceling the Set Speed...........................235
Capacities and Specifications - 2.0L
........391
Air Conditioning System....................................391
Alternative Engine Oil for Extremely Cold Climates...........................................................395
Automatic Transmission...................................392
Engine Coolant...................................................393
580
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing Index

Bluetooth Stereo or USB..................................453
CD (If equipped)..................................................452
HD Radio
™ Information (If Available)..............448
SiriusXM® Satellite Radio (If Activated).........444
Sources.................................................................443
Supported Media Players, Formats and Metadata Information...................................
455
USB Ports.............................................................455
Environment......................................................18
EPB See: Electric Parking Brake.............................205
Essential Towing Checks.............................281 Before Towing a Trailer.....................................282
Hitches...................................................................281
Launching or Retrieving a Boat or Personal
Watercraft (PWC)............................................282
Safety Chains.......................................................281
Trailer Brakes........................................................281
Trailer Lamps........................................................281
When Towing a Trailer......................................282
Event Data Recording See: Data Recording.............................................10
Export Unique Options...................................17
Exterior Mirrors
..............................................104
Auto-dimming Feature.......................................106
Auto-Folding Mirrors..........................................105
Blind Spot Information System........................106
Fold-Away Exterior Mirrors...............................105 Heated Exterior Mirrors ....................................106
Lincoln Welcome Mat.........................................106
Memory Mirrors ..................................................106
Power Exterior Mirrors.......................................104
Signal Indicator Mirrors ....................................106
F
Fastening the Seatbelts................................37 Seatbelt Locking Modes.....................................38
Using a Sliding Clip...............................................37
Using Seatbelts During Pregnancy..................38
Flat Tire See: Changing a Road Wheel.........................376
Floor Mats
.......................................................287
Fog Lamps - Front See: Front Fog Lamps..........................................97
Front Fog Lamps.............................................97 Front Fog Lamp Indicator...................................97
Switching the Front Fog Lamps On or
Off........................................................................\
.97
Front Parking Aid..........................................216 Object Distance Indicator.................................218
Front Passenger Sensing System..............48
Fuel and Refueling
.........................................181
Fuel Consumption.........................................187
Advertised Capacity............................................187
Fuel Economy.......................................................187 Fuel Filler Funnel Location.........................182
Fuel Filter
........................................................335
Fuel Quality.....................................................182
Choosing the Right Fuel....................................182
Fuel Shutoff
...................................................289
Fuses...............................................................303
Fuse Specification Chart
............................303
Passenger Compartment Fuse Panel............314
Power Distribution Box.....................................303
G
Garage Door Opener...................................162
Garage Door Opener See: Universal Garage Door Opener.............162
Gauges............................................................109 Engine Coolant Temperature Gauge..............
110
Fuel Gauge............................................................110
Left and Right Information Group....................110
Status Bar...............................................................110
Gearbox See: Transmission...............................................192
General Information on Radio Frequencies..................................................58
Intelligent Access.................................................58
General Maintenance Information...........495 Multi-Point Inspection........................................498
Owner Checks and Services...........................497
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Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing Index

Using Your Vehicle With a Snowplow..............16
Special Operating Conditions Scheduled Maintenance...............................................504
Exceptions............................................................506
Speed Control See: Cruise Control............................................234
Stability Control..............................................211
Principle of Operation.........................................211
Starting a Gasoline Engine..........................173 Automatic Engine Shutdown............................175
Failure to Start......................................................174
Guarding Against Exhaust Fumes...................176
Important Ventilating Information....................176
Keyless Starting....................................................173
Stopping the Engine When Your Vehicle is
Moving...............................................................175
Stopping the Engine When Your Vehicle is Stationary..........................................................175
Starting and Stopping the Engine.............172 General Information............................................172
Steering..........................................................260 Adaptive Learning..............................................260
Electric Power Steering....................................260
Steering Wheel
................................................85
Storage Compartments...............................170
Sunroof See: Moonroof......................................................107 Sun Visors
.......................................................107
Illuminated Vanity Mirror....................................107
Supplementary Restraints System.............45 Principle of Operation..........................................45
Switching Automatic High Beam Control On and Off.....................................................101
Activating the Automatic High Beam Control................................................................101
Switching Cruise Control On and Off..................................................................234
Switching Cruise Control Off...........................
234
Switching Cruise Control On...........................234
Symbols Glossary
..............................................7
SYNC™ 3..........................................................429 General Information...........................................429
SYNC™ 3 Troubleshooting..........................473 Additional Information and Assistance.........489
Apps.......................................................................483
Navigation............................................................482
Personal Profiles.................................................487
Phone.....................................................................479
Resetting the System........................................489
USB and Bluetooth Audio................................475
Voice Recognition...............................................473
Wi-Fi Connectivity..............................................485 T
Technical Specifications
See: Capacities and Specifications...............
385
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).........................296
Tire Care
.........................................................356
Glossary of Tire Terminology..........................358
Important Information About Low-Profile Tires ...................................................................356
Important Information About Sport Tires and Wheels..............................................................356
Information About Uniform Tire Quality Grading.............................................................357
Information Contained on the Tire Sidewall............................................................359
Notice to Crossover Vehicle Owners............
357
Temperature A B C............................................358
Tire Rotation.........................................................370
Traction AA A B C...............................................358
Treadwear............................................................358
Tire Pressure Monitoring System..............371 Changing Tires With a Tire Pressure
Monitoring System.........................................373
Understanding Your Tire Pressure Monitoring System .............................................................373
Tires See: Wheels and Tires......................................354
590
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing Index

Towing a Trailer.............................................278
Load Placement..................................................278
Towing the Vehicle on Four Wheels - 2.0L...............................................................283
Emergency Towing............................................283
Recreational Towing..........................................283
Towing the Vehicle on Four Wheels - 2.7L................................................................283
Emergency Towing............................................283
Recreational Towing..........................................284
Towing.............................................................278
Traction Control.............................................210 Principle of Operation........................................210
Trailer Sway Control....................................279
Transmission Code Designation..............390
Transmission...................................................192
Transporting the Vehicle............................293
Type Approvals.............................................564 China......................................................................576
Radio Frequency Certification for Keys and
Remote Controls.............................................577
Radio Frequency Certifications for Blind Spot Information System........................................574
Radio Frequency Certifications for Body Control Module...............................................576
Radio Frequency Certifications for Cruise Control Module...............................................576 Radio Frequency Certifications for Mid Range
Radar.................................................................568
Radio Frequency Certifications for Passive Anti-Theft System..........................................569
Radio Frequency Certifications for Radio Transceiver Module.......................................572
Radio Frequency Certifications for SYNC 3........................................................................\
..576
Radio Frequency Certifications for Tire Pressure Monitoring Sensor(s)...................564
Radio Frequency Certifications for Wireless Charging...........................................................575
Radio Frequency Statement for Audio Unit.....................................................................577
U
Under Hood Overview - 2.0L....................324
Under Hood Overview - 2.7L....................325
Unique Driving Characteristics..................178
Universal Garage Door Opener................162 HomeLink Wireless Control System...............162
USB Port..........................................................427
Using Adaptive Cruise Control - Vehicles With: Adaptive Cruise Control With Lane
Centering.....................................................235
Automatic Cancellation.....................................239
Blocked Sensor....................................................241 Canceling the Set Speed.................................
239
Changing the Set Speed..................................238
Detection Issues.................................................239
Following a Vehicle............................................237
Following a Vehicle to a Complete Stop....................................................................237
Hilly Condition Usage.......................................239
Overriding the Set Speed................................238
Park Brake Application.....................................239
Resuming the Set Speed..................................239
Setting the Adaptive Cruise Speed...............236
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary......................................236
Setting the Gap Distance.................................237
Switching Adaptive Cruise Control Off.........239
Switching Adaptive Cruise Control On.........236
Switching to Normal Cruise Control..............243
System Not Available.........................................241
Using Lane Centering.......................................243
Using All-Wheel Drive..................................199 Driving in Special Conditions with All-Wheel
Drive (AWD)......................................................199
Using MyKey With Remote Start Systems..........................................................68
Using Snow Chains
......................................370
Using Stability Control.................................212
Electronic Stability Control ..............................212
591
Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 201907, First-Printing Index