towing LINCOLN TOWN CAR 2002 User Guide

GETTING ROADSIDE ASSISTANCE
To fully assist if you should have a vehicle concern, Ford Motor Company
offers a complimentary roadside assistance program. This program is
separate from the New Vehicle Limited Warranty. The service is available:
²24±hours, seven days a week
²for the Basic warranty period (Canada) or New Vehicle Limited
Warranty period (U.S.) of three years or 60 000 km (36 000 miles),
whichever comes first on Ford and Mercury vehicles, and four years or
80 000 km (50 000 miles) on Lincoln vehicles
Roadside assistance will cover:
²changing a flat tire
²jump-starts
²lock-out assistance
²limited fuel delivery*
²towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 25 kms (15.5 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
* Canadian customers refer to yourRoadside Assistance supplement
for exact fuel amounts.
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Roadside Assistance book in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1±800±241±3673; Lincoln vehicle customers call 1±800±521±4140.
Canadian customers who require roadside assistance, call
1±800±665±2006.
Roadside Emergencies
156

2. Place gearshift lever in P (Park),
turn engine OFF and block the
diagonally opposite wheel.
3. Remove the spare tire and the
jack. The jack could be located:
²A Ð under the spare tire or
²B Ð in the wheel well
On vehicles equipped with
Air Suspension, turn OFF
the Air Suspension switch prior to
jacking, hoisting or towing your
vehicle.
Refer toAir suspension systemin
theDrivingchapter for more
information.
4. Remove the lug wrench (A) from
the jack. Rotate the lug wrench
socket out from the handle.
B
A
OFF
A
Roadside Emergencies
167

WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member, your roadside assistance center.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
Before your vehicle can be towed, the air suspension control in the
luggage compartment must be turned to the OFF position (if equipped).
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company provides a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
Roadside Emergencies
175

In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state's warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
²Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
Customer Assistance
178

Maintenance
²Keep tires properly inflated and use only recommended size.
²Operating a vehicle with the wheels out of alignment will reduce fuel
economy.
²Use recommended engine oil. Refer toLubricant specificationsin
this chapter.
²Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found in your vehicle scheduled maintenance guide.
Conditions
²Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
²Carrying unnecessary weight may reduce fuel economy (approximately
0.4 km/L [1 mpg] is lost for every 180 kg [400 lb] of weight carried).
²Adding certain accessories to your vehicle (for example bug
deflectors, rollbars/light bars, running boards, ski/luggage racks) may
reduce fuel economy.
²Using fuel blended with alcohol may lower fuel economy.
²Fuel economy may decrease with lower temperatures during the first
12±16 km (8±10 miles) of driving.
²Driving on flat terrain offers improved fuel economy as compared to
driving on hilly terrain.
²Transmissions give their best fuel economy when operated in the top
cruise gear and with steady pressure on the gas pedal.
²Close windows for high speed driving.
EPA window sticker
Every new vehicle should have the EPA window sticker. Contact your
dealer if the window sticker is not supplied with your vehicle. The EPA
window sticker should be your guide for the fuel economy comparisons
with other vehicles.
It is important to note the box in the lower left corner of the window
sticker. These numbers represent the Range of L/100 km (MPG)
expected on the vehicle under optimum conditions. Your fuel economy
may vary depending upon the method of operation and conditions.
Maintenance and Specifications
215

Load limits .................................150
GAWR ......................................150
GVWR ......................................150
trailer towing ..........................150
Locks
autolock .....................................94
childproof ..................................88
doors ..........................................88
Lubricant specifications ...228, 230
Lumbar support, seats .............103
M
Message center ...........................77
english/metric button ...............82
reset button ..............................78
Mirrors .........................................61
automatic dimming rearview
mirror ........................................63
heated ........................................64
programmable memory ............94
side view mirrors (power) .......63
Moon roof ....................................69
Motorcraft parts ................212, 226
O
Octane rating ............................211
Odometer .....................................18
Oil (see Engine oil) ..................195
Overdrive .............................83, 148
P
Panic alarm feature, remote
entry system ................................91
Parking brake ............................142Parts (see Motorcraft parts) ....226
Passenger Occupant
Classification Sensor .................108
Pedals (see Power adjustable
foot pedals) .................................64
Power distribution box
(see Fuses) ...............................163
Power door locks ........................88
Power steering ..................144±145
fluid, checking and adding ....217
fluid, refill capacity ................227
fluid, specifications .........228, 230
R
Rear window defroster ...............48
Relays ........................................158
Remote entry system ...........90±91
illuminated entry ......................93
locking/unlocking doors ...........90
opening the trunk .....................91
panic alarm ...............................91
replacement/additional
transmitters ...............................93
replacing the batteries .............92
S
Safety belts (see Safety
restraints) ............16, 106, 110±114
Safety defects, reporting ..........185
Safety restraints ........106, 110±114
belt minder .............................116
cleaning the safety
belts .................................120, 191
extension assembly ................120
for adults .........................111±113
for children .....................128±129
Index
241

lap belt ....................................114
Occupant Classification
Sensor ......................................108
warning light and
chime ...................12, 16, 115±116
Safety seats for
children ..............................129±130
Seat belts (see Safety
restraints) ..................................106
Seats ..........................................102
child safety seats ............129±130
cleaning ...................................190
easy access/easyout feature ..105
heated ......................................105
memory seat ...............84, 94, 106
SecuriLock passive anti-theft
system ..................................98±100
Servicing your vehicle ..............193
Spark plugs,
specifications .....................226, 230
Specification chart,
lubricants ...........................228, 230
Speed control ..............................65
Speedometer ...............................18
Starting your vehicle ........136±138
jump starting ..........................169
Steering
speed sensitive .......................145
Steering wheel
controls ..........................60, 65, 68
tilting .........................................60
T
Tires ...........................165, 222±224changing ..........................165±166
checking the pressure ............224
replacing ..................................225
rotating ....................................224
snow tires and chains ............225
tire grades ...............................223
treadwear ................................223
Towing .......................................151
recreational towing .................154
trailer towing ..........................151
wrecker ....................................175
Traction control ........................143
active light ................................13
how to enable/disable ............144
off light ......................................14
Traction-lok rear axle ...............149
Transmission .............................146
fluid, checking and adding
(automatic) .............................219
fluid, refill capacities ..............227
lubricant
specifications ..................228, 230
Trunk ...........................................89
remote release ....................83, 91
Turn signal ......................15±16, 53
V
Vehicle Communication
System .........................................73
Vehicle dimensions ...................230
Vehicle Identification Number
(VIN) ..........................................232
Vehicle loading ..........................150
Ventilating your vehicle ...........140
Index
242

W
Warning chimes ...........................16
Warning lights (see Lights) .......10
Washer fluid ..............................195
Water, Driving through .............149
Windows
power .........................................62Windshield washer fluid and
wipers
checking and adding fluid .....195
checking and cleaning ..............59
operation ...................................59
replacing wiper blades .............60
Wrecker towing .........................175
Index
243