service MAZDA CX5 2023 Owner's Manual

comprised of U.S. and Japanese
automobile manufacturers.

Except U.S.A., Canada
Use SAE 5W-30 engine oil.
Oil container labels provide important
information.
A chief contribution this type of oil
makes to fuel economy is reducing the
amount of fuel necessary to overcome
engine friction.

For maintenance service, Mazda
recommends Mazda Genuine Parts.

(Mexico)
SKYACTIV-G 2.5
Use API SM or higher, or ILSAC GF-IV
or higher/SAE 5W-30 engine oil. If SAE
5W-30 engine oil is not available, use
SAE 5W-20 engine oil.

The quality designation SM, SN or SP,
or ILSAC must be on the label.

SKYACTIV-G 2.5T
Use API SM or higher, or ILSAC GF-IV
or higher/SAE 5W-30 engine oil. If SAE
5W-30 engine oil is not available, use
SAE 0W-30 or SAE
10W-30 engine oil.

The quality designation SM, SN or SP,
or ILSAC must be on the label.

Maintenance and Care
Owner Maintenance
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Refer to the Replacing Windshield
Wiper Blades (page 6-23) section
for the procedure on how to move
the windshield wiper blades to the
service position.
Contamination of either the
windshield or the blades with foreign
matter can reduce wiper effectiveness.
Common sources are insects, tree sap,
and hot wax treatments used by some
commercial car washes.
If the blades are not wiping properly,
clean the window and blades with a
good cleaner or mild detergent; then
rinse thoroughly with clean water.
Repeat if necessary.
▼ Replacing Windshield Wiper
Blades
When the wipers no longer clean well,
the blades are probably worn or
cracked.
Replace them.
CAUTION

To prevent damaging a windshield
wiper blade, wiper arm, or the hood,
perform the following procedure.
 Before lifting the windshield wiper
blades off the windshield, always
move them to the service position.
 When putting the windshield
wiper blades back on the
windshield, make sure that they
are in the service position before
switching the ignition ON and
operating the windshield wipers.
 Replace with Mazda genuine wiper
blades. If they are replaced with
wiper blades other than a Mazda
genuine product, they may not wipe
with the same efficiency as the
genuine product.
To prevent damage to the wiper
arms and other components, do not
try to sweep the wiper arm by hand.
 Do not bend the blade rubber
unnecessarily when replacing it.
Otherwise, the metal stiffener in the
blade may deform and the
windshield wiper operation may be
adversely affected.
 Do not hold a wiper blade by its end
when raising the wiper arm.
Otherwise, the part may deform and
the wiping performance may lower.
 Forcefully lowering the wiper arms
could damage the wiper arm and
blade, and may scratch or crack the
windshield.
NOTE
You can replace the wiper blades
yourself, however you cannot replace
the wiper arms.
If you want to replace the wiper arms,
consult an Authorized Mazda Dealer.
Replace the wiper blades using the
following procedure.
1. Move the wipers to the service
positions using the following
procedure.
a) Switch the ignition ON.
b) Switch the ignition OFF.
c) Press up the wiper switch to theMIST position 2 times within 30
seconds after switching the
ignition OFF.
When the procedure is
completed, the wipers operate
and they stop at the service
positions.
2. Raise the wiper arms.
3. Slide the blade component in the direction of the arrow while
pressing the wiper arm tab to
Maintenance and Care
Owner Maintenance
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Keep all flames and sparks
away from open battery cells because
hydrogen gas is produced from open
battery cells while charging the
battery or adding battery fluid:
Flames and sparks near open battery
cells are dangerou s. Hydrogen gas,
produced during normal battery
operation, could ignite and cause the
battery to explode. An exploding
battery can cause serious burns and
injuries. Keep all flames including
cigarettes and sparks away from open
battery cells.
NOTE
Before performing battery
maintenance, remove the battery
cover.

▼ Battery Maintenance
To get the best service from a battery:
Keep it securely mounted.Keep the top clean and dry.Keep terminals and connections
clean, tight, and coated with
petroleum jelly or terminal grease.
Rinse off spilled electrolyte
immediately with a solution of water
and baking soda.
If the vehicle will not be used for an
extended time, disconnect the
battery cables and charge the battery
every 6 weeks.
▼Battery Replacement
Contact an Authorized Mazda Dealer
for battery replacement.
Maintenance and Care
Owner Maintenance
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evaporates, the minerals will
concentrate and harden to form white
rings. The rings can damage your
vehicle's finish.
Prevention
It is necessary to wash and wax your
vehicle to preserve its finish according
to the instructions in this section.
These steps should be taken
immediately after you find water marks
on your vehicle's finish.
Pa i n t C h i p p i n g
Occurrence
Paint chipping occurs when gravel
thrown in the air by another vehicle's
tires hits your vehicle.
How to avoid paint chipping
Keeping a safe distance between you
and the vehicle ahead reduces the
chances of having your paint chipped
by flying gravel.
NOTE
The paint chipping zone varies with
the speed of the vehicle. For
example, when traveling at 90 km/h
(56 mph), the paint chipping zone is
50 m (164 ft).
In low temperatures a vehicle's
finish
hardens. This increases the chance of
paint chipping.
Chipped paint can lead to rust
forming on your Mazda. Before this
happens, repair the damage by using
Mazda touch-up paint according to
the instructions in this section.
Failure to repair the affected area
could lead to serious rusting and
expensive repairs.

Follow all label and container
directions when using a chemical
cleaner or polish. Read all warnings
and cautions.
▼ Maintaining the Finish
Washing
CAUTION

Before lifting the windshield wiper
blades off the windshield, always
follow the procedure for moving the
windshield wiper blades. Otherwise,
a wiper blade, wiper arm, or the
hood could be damaged.
Refer to the Replacing Windshield
Wiper Blades (page 6-23) section for
the procedure on how to move the
windshield wiper blades to the
service position.
 When the ignition is switched ON
and the wiper lever is in the AUTO
position, the windshield wipers may
operate automatically in the
following cases:
 The area of the windshield above
the rain sensor is touched or wiped
with a cloth.
 The windshield or the rain sensor
area in the cabin is hit.
When the ignition is switched ON
and the wiper lever is in the AUTO
position, do not touch the
windshield or the windshield wipers
Otherwise, the windshield wipers
will operate automatically which
could catch your fingers or damage
the windshield wipers.
When removing ice or snow, or
cleaning the windshield, always
make sure the wiper lever is in the
OFF position.
 Do not spray water in the engine
compartment. Otherwise, it could
result in engine-starting problems or
damage to electrical parts.
Maintenance and Care
Appearance Care
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Jump-Starting
▼Jump-Starting
Jump-starting is dangerous if done incorrec
tly. So follow the procedure carefully. If
you feel unsure about jump-starting, we strongly recommend that you have a
competent service technician do the work.
WARNING
Follow These Precautions Carefully:
To ensure safe and correct handling of the battery, read the following precautions
carefully before using the battery or inspecting it.
Keep flames and sparks away from open battery cells and do not allow
metal tools to contact the positive (+) or negative (–) terminal of the battery when
working near a battery. Do not allow the positive (+) terminal to contact the
vehicle body:
Flames and sparks near open battery cell s are dangerous. Hydrogen gas, produced
during normal battery operation, could ignite and cause the battery to explode. An
exploding battery can cause serious burns and injuries. Keep all flames including
cigarettes and sparks away from open battery cells.
Keep all flames and sparks away from open battery cells because hydrogen
gas is produced from open battery cells while charging the battery or adding
battery fluid:
Flames and sparks near open battery cell s are dangerous. Hydrogen gas, produced
during normal battery operation, could ignite and cause the battery to explode. An
exploding battery can cause serious burns and injuries. Keep all flames including
cigarettes and sparks away from open battery cells.
Do not jump-start a frozen battery or one with a low fluid level:
Jump-starting a frozen battery or one with a low fluid level is dangerous. It may
rupture or explode, causing serious injury.
Connect the negative cable to a good ground point away from the battery:
Connecting the end of the second jumper ca ble to the negative (–) terminal of the
discharged battery is dangerous.
A spark could cause the gas around the battery to explode and injure someone.
If Trouble Arises
Battery Runs Out
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To w i n g D e s c r i p t i o n
▼Towing Description
We recommend that towing be done
only by an Authorized Mazda Dealer
or a commercial tow-truck service.

Proper lifting and towing are necessary
to prevent damage to the vehicle.
Particularly when towing an AWD
vehicle, where all the wheels are
connected to the drive train, proper
transporting of the vehicle is absolutely
essential to avoid damaging the drive
system. Government and local laws
must be followed.
1. Wheel dollies

A towed FWD vehicle should have its
drive wheels (front wheels)
off the
ground. If excessive damage or other
conditions prevent this, use wheel
dollies.

When towing a FWD vehicle with the
rear wheels on the ground, release the
parking brake.
Refer to Electric Parking Brake (EPB) on
page 4-68.

A towed AWD vehicle must have all its
wheels off the ground.
WARNING
Always tow an AWD vehicle with all
four wheels off the ground:
Towing an AWD vehicle with either the
front or rear wheels on the ground is
dangerous as the drive train could be
damaged, or the vehicle could trail
away from the tow truck and cause an
accident. If the drive train has been
damaged, transport the vehicle on a
flatbed truck.
CAUTION

Do not tow the vehicle pointed
backward with driving wheels on the
ground. This may cause internal
damage to the transmission.
Do not tow with sling-type
equipment. This could damage your
vehicle. Use wheel-lift or
flatbed
equipment.
If Trouble Arises
Emergency Towing
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Display*1*2*3ContentAction to be taken
Mazda Radar Cruise
Control Canceled. Drive
Safely This message is indicated when the
Mazda Radar Cruise Control with
Stop & Go function (MRCC with Stop
& Go function), and the Traffic Jam
Assist (TJA) have been canceled other
than by the driver.
Have your vehicle inspected by an
Authorized Mazda Dealer.
Distance & Speed Alert
Operation Canceled
Drive Safely This message is indicated when the
Distance & Speed Alert (DSA) have
been canceled other than by the driv-
er.
Have your vehicle inspected by an
Authorized Mazda Dealer.
Cruise Control Opera-
tion Canceled. Drive
Safely This message is indicated when the
Cruise Control have been canceled
other than by the driver.
Have your vehicle inspected by an
Authorized Mazda Dealer.
Emergency Braking Acti-
vated. Depress Brake
Pedal to Hold Stop This message is indicated after the
Smart Brake Support (SBS) brakes op-
erate and when the Smart Brake Sup-
port (SBS) is canceled.
Depress the brake pedal.
Touch Key Fob to Push
Button Start Switch This message is indicated when the
key battery is weak (battery dead or
damaged key). Touch the key against push button
start to start the engine.
Refer to Engine Start Function When
Key Battery is Dead on page 4-7.
Depress Brake Pedal to
Start Vehicle This message is indicated when the
push button start is pressed without
depressing the brake pedal. When starting the engine, press the
push button start with the brake ped-
al depressed.
Check Gear Selector
Lever Position This message is indicated when the
selector lever is shifted to the P or R
position while driving.
Check the selector lever position.
Close Door and Fasten
Seat Belt This message is indicated when AU-
TOHOLD is about to operate and a
door is opened or a seat belt is unfas-
tened. When the AUTOHOLD is turned on,
close the doors and fasten seat belts.
Wiper Blades Must Be
on Windshield Before
Operating This message is indicated when the
ignition is switched ON with the wip-
er arms at the service positions.
Return the wiper arms to the initial
positions.
Windshield Wiper Range
of Motion Reduced. Re-
move Obstruction(s) This message is indicated when there
is snow or dirt accumulation on the
windshield and the wiper operation
range is narrowed.
Remove foreign matter from the
windshield.
Ve h i c l e N o t S w i t c h e d
Off This message is indicated when the
driver’s door is opened without
switching the ignition OFF.
Switch the ignition OFF before leaving
the vehicle.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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Customer Assistance(U.S.A.)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
NOTE
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical conditions in
accordance with a certified physician,
contact an Authorized Mazda Dealer.
For more informatio
n, go to NHTSA
website www.safercar.gov (VEHICLE
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda
Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PA RT S M A N A G E R , t h e n p l ea s e
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical conditions in
accordance with a certified
physician, go to STEP 2.
▼ STEP 2: Contact Mazda North
American Operations
If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modified to
accommodate a person with certain
medical conditions in accordance with
a certified physician, you can reach
Mazda North American Operations by
one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including
how to locate or contact a local Mazda
dealership in the U.S., can be found
here.

E-mail: click on “Contact Us” located
on the bottom of the page at
www.mazdausa.com under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you
efficiently and
effectively, please help us by providing
the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
Customer Information and Reporting Safety Defects
Customer Assistance
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The same nonconformity has
been subject to repair 4 or more
times by Mazda or its agents
AND the buyer has notified
Mazda of the need for the repair
of the nonconformity; OR
The vehicle is out of service by
reason of repair of
nonconformities by Mazda or its
agents for a cumulative total of
more than 30 calendar days after
delivery of the vehicle to the
buyer.

NOTICE TO Mazda AS REQUIRED
ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
200 Spectrum Center Drive Suite
100
Irvine, California 92618
ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repairs,
reimbursement for money paid to
repair a vehicle or other expenses
incurred as result of a vehicle
nonconformity, repurchase or
replacement of your vehicle, and
compensation for damages and
remedies available under Mazda's
written warranty or applicable law.
9. The following remedies may not be sought in BBB AUTO LINE: punitive
or multiple damages, attorneys'
fees, or consequential damages
other than as provided in California
Civil Code Section 1794 (a) and
(b).
10.You may reject the decision issued by a BBB AUTO LINE arbitrator. If
you reject the decision, you will be
free to pursue further legal action.
The arbitrator's decision and any
findings will be admissible in a
court action.
11.If you accept the arbitrator's decision, Mazda will be bound by
the decision, and will comply with
the decision within a reasonable
time not to exceed 30 days after we
receive notice of your acceptance
of the decision.
12.Please call BBB AUTO LINE at 1-800-955-5100 for further details
about the program.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance(Canada)
▼Satisfaction Review Process
Your complete and permanent
satisfaction is of primary concern to
Mazda. All Authorized Mazda Dealers
have both the knowledge and tools to
keep your Mazda in top condition. In
our experience, any questions,
problems, or complaints regarding the
operation of your Mazda or any other
general service transactions are most
effectively
resolved by your dealer. If
the cause of your dissatisfaction
cannot adequately be addressed by
normal dealership procedures, we
recommend that you take the
following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of
dealership management. If the Service
Manager has already reviewed your
concerns, contact the owner of the
dealership or its General Manager.
▼STEP 2: Contact the Mazda
Regional Office
If you feel that you still require
assistance, ask the dealer Service
Manager to arrange for you to meet
the local Mazda Service
Representative. If more expedient,
contact Mazda Canada Inc. Regional
Office nearest you for such
arrangements. Regional Office address
and phone numbers are shown (page
8-8).
▼STEP 3: Contact the Mazda
Customer Relations Department
If still not substantially satisfied,
contact the Customer Relations
Department, Mazda Canada Inc., 55
Vogell Road, Richmond Hill, Ontario,
L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the
following information:

1. Your name, address and telephone
number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the Vehicle
Identification Number on page
9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with
the local Mazda Service
Representative, will review the case to
determine if everything possible has
been done to ensure your satisfaction.

Please recognize that the resolution of
service problems in most cases
requires the use of your Mazda
dealer's service facilities, personnel
and equipment. We urge you to follow
the above three steps in sequence for
most effective results.
▼ Mediation/Arbitration Program
Occasionally a customer concern
cannot be resolved through Mazda's
Customer Satisfaction Program. If after
exhausting the procedures in this
manual your concern is still not
resolved, you have another option.

Mazda Canada Inc. participates in an
arbitration program administered by
the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP
will advise you about how your
Customer Information and Reporting Safety Defects
Customer Assistance
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