MAZDA CX9 2023 Owners Manual

NOTE
To allow the front passenger occupant
classification sensor to function
properly, do not place and sit on an
additional seat cushion on the front
passenger's seat. The sensor may not
function properly because the additional
seat cushion could cause sensor
interference.
If a small child is seated on the front
passenger's seat, the warning beep may
not operate.
Mexico
If the vehicle speed exceeds about 20
km/h (12 mph) with the driver or front
passenger's seat belt unfastened, a warning
beep sounds continuously. If the seat belt
remains unfastened, the beep sound stops
once and then continues for about 90
seconds. The beep stops after the driver or
front passenger's seat belt is fastened.
Until a seat belt is fastened or a given
period of time has elapsed, the beep sound
will not stop even if the vehicle speed falls
below 20 km/h (12 mph).
NOTE
Placing heavy items on the front
passenger's seat may cause the front
passenger's seat belt warning function
to operate depending on the weight of
the item.
To allow the front passenger seat weight
sensor to function properly, do not place
and sit on an additional seat cushion on
the front passenger's seat. The sensor
may not function properly because the
additional seat cushion could cause
sensor interference.
If a small child is seated on the front
passenger's seat, the warning beep may
not operate.
Rear seat
The warning beep only sounds if a seat
belt is unfastened after being fastened.
▼ Ignition Not Switched Off (STOP)
Warning Beep
If the driver's door i
s opened with the
ignition switched to ACC, a beep will be
heard continuously in the cabin to notify
the driver that the ignition has not been
switched OFF (STOP). Under this
condition, the keyless entry system will
not operate, the vehicle cannot be locked,
and the battery volta ge will be depleted.
▼Key Removed from Vehicle Warning
Beep
Vehicles with advance
d keyless function
If the key is taken out of the vehicle while
the ignition is not switched OFF and all
the doors are closed, the beep which
sounds outside of the vehicle will be heard
6 times, the beep which sounds inside the
vehicle will be heard 6 times.
Vehicles without advanced keyless
function
If the key is tak en out of the vehicle while
the ignition is not switched OFF and all
the doors are closed, a beep will be heard
in the cabin 6 times.
NOTE
Because the key utilizes low-intensity
radio waves, the Key Removed From
Vehicle Warning may activate if the key is
carried together with a metal object or it
is placed in a poor signal reception area.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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▼Request Switch Inoperable Warning
Beep (With the advanced keyless
function)
If the request switch is pressed with the
door open or ajar, or the ignition is not
switched OFF with a key being carried, a
beep will be heard outside for about 2
seconds to notify the driver that the door
or liftgate cannot be locked.
▼Key Left-in-luggage Compartment
Warning Beep (With the advanced
keyless function)
If the key is left in the luggage
compartment with all the doors locked and
the liftgate closed, a
beep will be heard
outside for about 10 seconds to notify the
driver that the key is in the luggage
compartment. In this case, take out the key
by pressing the electric liftgate opener and
opening the liftgate. The key taken out of
the luggage compartment may not operate
because its functions have been
temporarily stopped. To restore the key's
functions, perform the applicable
procedure (page 3-9).
▼ Key Left-in-vehicle Warning Beep
(With the advanced keyless
function)
If all the doors and luggage compartment
are locked using another key while the key
is left in the cabin, the beep which sounds
outside of the vehic
le will be heard for
about 10 seconds to notify the driver that
the key is in the cabin. In this case, take
out the key by opening the door. A key
taken out of the vehicle using this method
may not operate because its functions have
been temporarily stopped. To restore the
key's functions, perform the applicable
procedure (page 3-9).
▼ Power Liftgate Warning Beep*
If system operation precautions are
necessary, the driver is notified by the
warning sound.
Cautions
What to check
The beep sounds 3 times The conditions required
for the power liftgate to
operate have not been
met, such as an object
being stuck in the lift‐
gate.
The beep sound contin‐
ues The vehicle is being
driven with the liftgate
open. Stop the vehicle
and close the liftgate.
▼
Electric Parking Brake (EPB)
Warning Beep
The warning buzzer is activated under the
following conditions:
The vehicle is driven with the parking
brake applied.
The Electric Parking Brake (EPB)
switch is pulled while the vehicle is
driven.
▼
AUTOHOLD Warning Beep
Warning light flashes/message is displayed
and beep sound is activated
simultaneously for about 5 seconds when
using AUTOHOLD function or when
AUTOHOLD switch is operated.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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Because a problem with AUTOHOLD
function has occurred, AUTOHOLD
function does not operate even if
AUTOHOLD switch is operated.

If the warning light flashes/message is
displayed and the beep sound is activated
simultaneously, have your vehicle
inspected at an Authorized Mazda Dealer.
▼ Power Steering Warning Buzzer
If the power steering system has a
malfunction, the power steering
malfunction indication/malfunction
indicator light turns
on or flashes and the
buzzer operates at the same time.
Refer to Stop Vehicle in Safe Place
Immediately on page 7-28.
▼ Tire Inflation Pressure Warning
Beep
The warning beep sound will be heard for
about 3 seconds if the tire pressures
decrease.
Refer to Tire Pressure Monitoring System
on page 4-256.
▼Blind Spot Monitoring (BSM)
Warning Beep*
Driving forward
The warning beep operates when the turn
signal lever is operated to the side where
the Blind Spot Monitoring (BSM) warning
light is illuminated.
NOTE
A personalized function is available to
change the Blind Spot Monitoring (BSM)
warning beep sound volume.
Refer to the Settings
section in the Mazda
Connect Owner's Manual.
Reversing
The Blind Spot Monitoring (BSM)
warning sound is activated if there is a
possibility of collis ion with a vehicle
approaching from behind and from the
rear on the left and right sides of the
vehicle.
▼ Excessive Speed Warning*
If the vehicle speed exceeds the speed
limit sign displayed on the active driving
display, the warning sound is activated and
the area around the speed limit sign
displayed on the active driving display
flashes 3 times in ambe
r, and if the vehicle
speed continues to exceed the displayed
speed limit sign, the indication stops
flashing and remains on.
▼ Mazda Radar Cruise Control with
Stop & Go function (MRCC with
Stop & Go function) System
Wa r n i n g s
*
The Mazda Radar Cruise Control with
Stop & Go function (MRCC with Stop &
Go function) system warnings notify the
driver of system problems and precautions
on use when required. Check after hearing
a warning beep sound.
Warning beep What to check
While the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
with Stop & Go func‐
tion) system is operating,
a single beep sound is
heard when “Front Ra‐
dar Sensor Blocked” is
displayed in the mul‐
ti-information display. Cancel the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
with Stop & Go func‐
tion) system if the radar
sensor (front) becomes
dirty. Clean the area
around the radar sensor
(front).
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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Warning beep What to check
The beep sounds inter‐
mittently while the vehi‐
cle is being driven. The distance between
your vehicle and the ve‐
hicle ahead is too close.
Verify the safety of the
surrounding area and re‐
duce vehicle speed.
While the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
with Stop & Go func‐
tion) system is operating,
a single beep sound is
heard when “ Front Ra‐
dar Sensor System Mal‐
function” is displayed in
the multi-information
display. A malfunction in the
system may be indicated.
Check the center display
to verify the problem
and then have your vehi‐
cle inspected by an Au‐
thorized Mazda Dealer.
▼
Lane Departure Warning Sound*
While the system is operating, if the
system determines that the vehicle may
depart from the lane, it sounds a warning
sound.
NOTE
The volume of the Lane-keep Assist
System (LAS) & Lane Departure
Warning System (LDWS) warning sound
can be changed.
Refer to the Settings section in the
Mazda Connect Owner's Manual.
The type of the Lane-keep Assist System
(LAS) & Lane Departure Warning
System (LDWS) warning sound can be
changed.
Refer to the Settings section in the
Mazda Connect Owner's Manual.
▼Collision warning*
If there is a possibility
of a collision with a
vehicle ahead, a warning sound is
activated at the same time as the warning
indications are displayed in the instrument
cluster or active driving display.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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When Liftgate Cannot beOpened
If the battery is dead , the liftgate cannot be
unlocked and opened.
In this case, the liftgate can be unlocked
by taking care of the dead battery
situation.
Refer to Jump-Star ting on page 7-19.
If the liftgate cannot be unlocked even if
the dead battery situation has been
resolved, the electrical system may have a
malfunction.
In this case, the liftgate can be opened
using the following procedure as an
emergency measure.
1. Wrap the end of a flathead screwdriver in a cloth and remove the cover on the
interior surface of the liftgate using it.

Cover
2.(Without power liftgate)
Turn the lever to the right to unlock the
liftgate.

Lever
(With power liftgate)
Push the liftgate while pressing the
lever down.

Lever
After performing this emergency measure,
have the vehicle inspected at an
Authorized Mazda Dealer as soon as
possible.
If Trouble Arises
When Liftgate Cannot be Opened
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If the Active Driving
Display Does Not Operate
If the active driving display does not
operate, switch the ignition off and then
restart the engine. If the active driving
display does not operate even with the
engine restarted, have the vehicle
inspected at an Autho rized Mazda Dealer.
If Trouble Arises
Active Driving Display Does Not Operate
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MEMO
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8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on
equipment.
Customer Assistance......................... 8-2 Customer Assistance
(U.S.A.)........................................ 8-2
Customer Assistance
(Canada)....................................... 8-7
Customer Assistance (Puerto
Rico)........................................... 8-10
Customer Assistance
(Mexico)..................................... 8-11
Mazda Importer/Distributors........ 8-13 Importer/Distributor................... 8-13
Reporting Safety Def ects................ 8-14
Reporting Safety Defects
(U.S.A.)...................................... 8-14
Reporting Safety Defects
(Canada)..................................... 8-15
Warranty.......................................... 8-16 Warranties for Your Mazda.........8-16
Outside the United States/
Canada........................................ 8-17
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada)..................... 8-18
Add-On Non-Genuine Parts and
Accessories................................. 8-19
Cell Phones....................................... 8-20
Cell Phones Warning.................. 8-20
Event Data Recorder. ......................8-21
Event Data Recorder (U.S.A. and
Canada)....................................... 8-21
Recording of Vehicle Data.............. 8-22 Recording of Vehicle Data..........8-22
Uniform Tire Quality Grading System
(UTQGS).......................................... 8-23 Uniform Tire Quality Grading
System (UTQGS)....................... 8-23
Tire Information (U.S.A.)............... 8-25 Tire Labeling.............................. 8-25
Location of the Tire Label
(Placard)..................................... 8-30
Tire Maintenance........................ 8-33
Vehicle Loading.......................... 8-36
Steps for Determining the Correct
Load Limit.................................. 8-41
Declaration of Confo rmity..............8-42
Declaration of Conformity......... 8-42
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Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to ke ep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we r ecommend that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda Dealer
Discuss the matter wi
th an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
If your concern has not been resolved by the CUSTOMER RELATIONS , SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP 2.
▼STEP 2: Contact Mazda North American Operations
If for any reason you feel the nee
d for further assistance after contacting your dealership
management or it becomes necessary to have the components or wi ring system for the
supplementary restrai nt system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can re ach Mazda North American
Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.

E-mail: click on “Contact Us” located on the bottom of the page at www.mazdausa.com
under “Help”

Customer Information and Reporting Safety Defects
Customer Assistance
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By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your regis tration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please contact your nearest Maz da Distributor.
▼STEP 3: Contact Bett
er Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are b eing fairly considered, Mazda
North American Operations has agreed to participate in a disput e settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.

BBB AUTO LINE works with consumers and the manufacturer in an a ttempt to reach a
mutually acceptable resolution of any warranty related concerns . If the BBB is not able to
facilitate a settlement they will provide an informal hearing b efore an arbitrator.

You are required to resort to BBB AUTO LINE before exercising r ights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also req uired to resort to BBB
AUTO LINE before exercising any rights or seeking remedies unde r the “Lemon Law”. If
you choose to seek remedies that are not created by the Magnuso n-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to first use BBB AUTO LINE.

Customer Information and Reporting Safety Defects
Customer Assistance
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