mileage MAZDA CX9 2023 Owners Manual

Introduction
Be careful not to hurt yourself when inspecting your vehicle, replacing a tire, or doing some
kind of maintenance such as car w ashing. In particular, wear thick work gloves such as
cotton gloves when touching areas that are difficult to see whi le inspecting or working on
your vehicle. Doing inspections or procedures with your bare ha nds could cause injury.

If you are unsure about any procedure this manual describes, we strongly urge you to have a
reliable and qualified service shop perform the work, preferabl y an Authorized Mazda
Dealer.

Factory-trained Mazda technicians and genuine Mazda parts are b est for your vehicle.
Without this expertise and the parts that have been designed an d made especially for your
Mazda, inadequate, incomplete, and insufficient servicing may r esult in problems. This
could lead to vehicle damage or an accident and injuries.

For expert advice and quality service, consult an Authorized Ma zda Dealer.

To continue warranty eligibility and to protect your investment , it is your responsibility to
properly maintain your vehicle according to factory recommended schedules outlined in this
manual. As part of this you mu st keep your maintenance records, receipts, repair orders and
any other documents as evidence this maintenance was performed. You must present these
documents, should any warranty coverage disagreement occur. Fai lure to do so can result in
your warranty being voided ei ther in whole or in part.

This evidence may consist of the following:
The Mazda Scheduled Maintenance Record, refer to the Warranty B ooklet, must be
completely filled out showing mileage, repair order number, dat e for each service, and
signed by a qualified automotive service technician who service vehicles.
Original copies of repair orders or other receipts that include the mileage and date the
vehicle was serviced. Each receipt should be signed by a qualified automotive service
technician.
For self maintenance, a statement that you completed the mainte nance yourself,
displaying mileage and the date t he work was performed. Also, receipts for the
replacement parts (fluid, filters , etc.) indicating the date and mileage must accompany this
statement.

Maintenance and Care
Essential Information
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*2 Use of FL-22 is recommended when replacing engine coolant. Using engine coolant other than FL-22 may
cause serious damage to the engine and cooling system.
*3 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. H owever, Mazda recommends that all maintenance services be performed at
the recommended time or mileage/kilometer period to ensure long -term reliability.
*4 Check the tire repair fluid expiration date every year when performing the periodic maintenance. Replace the
tire repair fluid bottle with ne w one before the expiration dat e.
▼Schedule 2
U.S.A. and Puerto Rico residents - Severe driving conditions ma
intenance interval
Maintenance IntervalNumber of months or kilometers (miles), whichever comes first.
Months 6 1218243036424854606672
×1000 km 8 16 24 32 40 48 56 64 72 80 88 96
×1000 miles 5 10 15 20 25 30 35 40 45 50 55 60
Spark plugs Replace every 64,000 km (40, 000 miles).
Air filter
*1RR
Drive belts I I I
Engine oil & filter Flexible
*2Replace when wrench indicator light is ON. (Max interval: 12
months or 12,000 km (7,500 miles))
Fixed
*3RRRRRRRRRRRR
Engine coolant
*4Replace at first 192,000 km (120, 000 miles) or 10 years; after
that, every 96,000 km (60,000 miles) or 5 years.
Engine coolant level IIIIIIIIIIII
Fuel lines and hoses
*5IIII
Hoses and tubes for emission
*5II
Function of all lights IIIIIIIIIIII
Brake lines, hoses and connections II II
Brake and clutch fluid level I I I I I I I I I I I I
Disc brakes IIIIIIIIIIII
Tire (Rotation) Rotate every 8,000 km (5,000 miles).
Tire inflation pressure and tire wear IIIIIIIIIIII
Steering operation and linkages II II
Front and rear suspensi on, ball joints and wheel
bearing axial play IIII
Driveshaft dust boots II II
Bolts and nuts on chassis and body TTT T
Exhaust system and heat shields I
All locks and hinges LLLLLLLLLLLL
Washer fluid level IIIIIIIIIIII
Emergency flat tire re pair kit (if equipped)
*6Inspect annually.
Maintenance and Care
Scheduled Maintenance
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Maintenance IntervalNumber of months or kilometers (miles), whichever comes first.
Months 6 1218243036424854606672
×1000 km 8 1624324048566472808896
×1000 miles 5 10 15 20 25 30 35 40 45 50 55 60
Cabin air filter Replace every 40,000 km (25,000 miles) or 2 yea rs.
Chart symbols:
I: Inspect: Inspect and clean, re pair, adjust, fill up, or replac e if necessary.
R: Replace
L: Lubricate
C: Clean
T: Tighten
D: Drain
Remarks:
*1 If the vehicle is operated in v ery dusty or sandy areas, clean and if necessary, replace the air filter more often
than the recommended intervals.
*2 Engine oil flexible maintenance i s available for U.S.A. and Puerto Rico residents whose vehicle is operated
mainly where none of the following conditions apply.
Extended periods of idling or low-speed operation such as polic e car, taxi or driving school carDriving in dusty conditions
If any do apply, follo w fixed maintenance.
The engine oil and filter must be changed at least once a year or within 12,000 km (7,500 miles) since last
engine oil and filter change. Res et the engine oil data whenever replacing the engine oil regardless of the
message/wrench indicator light display.
*3 Reset the engine oil data whene ver replacing the engine oil regardless of the message/wrench indicator light
display.
*4 Use of FL-22 is recommended wh en replacing engine coolant. Using engine coolant other than FL-22 may
cause serious damage to the engine and cooling system.
*5 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at
the recommended time or mileage/ kilometer period to ensure long-term reliability.
*6 Check the tire repair fluid exp iration date every year when performing the periodic maintenance. Replace the
tire repair fluid bottle with new one before the expiration date.

Canada residents
Maintenance Interval Number of months or kilometers (miles), whichever comes first.
Months 6 1218243036424854606672
×1000 km 8 1624324048566472808896
×1000 miles 5 10 15 20 25 30 35 40 45 50 55 60
Spark plugs Replace every 64,000 km (40,000 miles).
Air filter IIIIIIIIIIII
Replace every 56,000 km (35,000 miles) or 3 years.
Drive belts II
Maintenance and Care
Scheduled Maintenance
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*3 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at
the recommended time or mileage/ kilometer period to ensure long-term reliability.
*4 Check the tire repair fluid exp iration date every year when performing the periodic maintenance. Replace the
tire repair fluid bottle with new one before the expiration date.
Maintenance and Care
Scheduled Maintenance
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By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your regis tration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please contact your nearest Maz da Distributor.
▼STEP 3: Contact Bett
er Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are b eing fairly considered, Mazda
North American Operations has agreed to participate in a disput e settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.

BBB AUTO LINE works with consumers and the manufacturer in an a ttempt to reach a
mutually acceptable resolution of any warranty related concerns . If the BBB is not able to
facilitate a settlement they will provide an informal hearing b efore an arbitrator.

You are required to resort to BBB AUTO LINE before exercising r ights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also req uired to resort to BBB
AUTO LINE before exercising any rights or seeking remedies unde r the “Lemon Law”. If
you choose to seek remedies that are not created by the Magnuso n-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to first use BBB AUTO LINE.

Customer Information and Reporting Safety Defects
Customer Assistance
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The whole process normally takes 40 days or less. The arbitration decision is not binding on
you or Mazda unless you accept th e decision. For more information about BBB AUTO
LINE, including current eligibil ity standards, please call 1-800-955-5100 or visit the BBB
website at www.bbb.org/autoline.

Being truly committed to custome r satisfaction is more than a phrase with Mazda. We hope
to satisfy every customer direct ly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fa ir and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers!
▼California Customers
1. Mazda North American Operations participates in a mediation/arbitration program
administered by BBB AUTO LINE, a Division of BBB National Programs, Inc. [1676
International Drive, Suite 550 , McLean, Virginia 22102] through local Better Business
Bureaus. BBB AUTO LINE and Mazda have been certified by the Arb itration
Certification Program of the Cali fornia Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage you to
bring it to our attention. If we are unable to resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB AUTO LINE within six ( 6) months after
the expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. Ther e is no charge for the
call.
4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and
address, the brand name and vehicle identification number (VIN) of your vehicle, and a
statement of the nature of your p roblem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the ve hicle's current mileage, the
approximate date and mileage at the time any problem(s) were fi rst brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute thro ugh mediation. If
mediation is not successful, or if you do not wish to participa te in mediation, claims
within the program's jurisdicti on may be presented to an arbitr ator at an informal
hearing. The arbitrator's decision should ordinarily be issued within 40 days from the
time your complaint is filed; there may be a delay of 7 days if you did not first contact
Mazda about your problem, or a de lay of up to 30 days if the arbitrator requests an
inspection/report by an impartial technical expert or further i nvestigation and report by
BBB AUTO LINE.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Maz da vehicle in top
condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we r ecommend that you take
the following steps:
▼ STEP 1
Discuss the matter wi
th an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
▼ STEP 2
If, after following STEP 1, you feel the need for further assis
tance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-13.

Please help us by providing t he following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number ( 17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe Cuajimalpa, Delegación Cuajimalpa de Morelos, Ciudad
de México, CP 05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).

In order to serve you efficiently and effectively, please help us by providing the following
information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number ( 17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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▼Replacing a Tire
WA R N I N G
Always use tires that are in good condition:
Driving with worn tires is dangerous. Reduce
d braking, steering, and traction could result in
an accident.
If a tire wears evenly, a wear i ndicator will appear as a solid band across the tread.
Replace the tire when this happens.
New tread Tread wear indicator
Worn tread
You should replace the tire before the band crosses the entire tread.
NOTE
Tires degrade over time, even when they are not being used on the road. It is recommended
that tires generally be replaced when they are 6 years or older. Heat caused by hot climates
or frequent high load ing conditions can accelerate the aging proc ess. You should replace
the spare tire when you replace the other road tires due to the aging of the spare tire. The
period in which the tire was manufactured (both week and year) is indicated by a 4-digit
number.
Refer to Tire Labeling on page 8-25.
▼ Safety Practices
The way you drive has a great deal to do with your tire mileage
and safety. So cultivate
good driving habits for your own benefit.
Observe posted speed limits and d rive at speeds that are safe for the existing weather
conditions
Avoid fast starts, stops and turns
Avoid potholes and objects on the road
Do not run over curbs or hit the tire against the curb when parking
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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