Eps MAZDA MODEL 3 4-DOOR 2008 User Guide

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Exterior Care
Followalllabel and container directions
when using a chemical cleaner or polish.
Read all warnings and cautions.
q Maintaining the Finish
Washing
CAUTION
When the wiper lever is in the AUTO
position and the ignition switch is in
the ON position, the wipers may
move automatically in the following
cases:
Ø If the windshield above the rain
sensor is touched.
Ø If the windshield above the rain
sensor is wiped with a cloth.
Ø If the windshield is struck with a
hand or other object.
Ø If the rain sensor is struck with a
hand or other object from inside
the vehicle.
Be careful not to pinch hands or
fingers as it may cause injury, or
damage the wipers. When washing
or servicing your Mazda, make sure
the wiper lever is in the OFF position.
To help protect the finish from rust and
deterioration, wash your Mazda
thoroughly and frequently, at least once a
month, with lukewarm or cold water.
If the vehicle is washed improperly, the
paint surface could be scratched. Here are
some examples of how scratching could
occur. Scratches occur on the paint surface
when:
lThe vehicle is washed without first
rinsing off dirt and other foreign
matter.
lThe vehicle is washed with a rough,
dry, or dirty cloth.
lThe vehicle is washed at a car wash
that uses brushes that are dirty or too
stiff.
lCleansers or wax containing abrasives
are used.
NOTE
lMazda is not responsible for scratches
caused by automatic car washes or
improper washing.
lScratches are more noticeable on vehicles
with darker paint finishes.
To minimize scratches on the vehicle's
paint finish:
lRinse off any dirt or other foreign
matter using lukewarm or cold water
before washing.
lUse plenty of lukewarm or cold water
and a soft cloth when washing the
vehicle. Do not use a nylon cloth.
lRub gently when washing or drying the
vehicle.
lTake your vehicle only to a car wash
that keeps its brushes well maintained.
lDon't use abrasive cleansers or wax
that contain abrasives.
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Maintenance and Care
Appearance Care
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9
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on equipment.
Customer Assistance ............................... 9-2 Customer Assistance (U.S.A.) ............ 9-2
Customer Assistance (Canada) ........... 9-5
Customer Assistance (Puerto Rico) .... 9-8
Customer Assistance (Mexico) ........... 9-9
Mazda Importer/Distributors ............... 9-11 Importer/Distributor .......................... 9-11
Distributor in Each Area ................... 9-11
Warranty ................................................ 9-13 Warranties for Your Mazda ............... 9-13
Outside the United States .................. 9-14
Outside Canada ................................. 9-15
Registering Your Vehicle in A Foreign
Country (Except United States and
Canada) ............................................. 9-16
Add-On Non-Genuine Parts and
Accessories ....................................... 9-17
Cell Phones ............................................. 9-18 Cell Phones Warning ......................... 9-18
Type Approval of Equipment ............... 9-19 Type Approval of Equipment ............ 9-19
Uniform Tire Quality Grading System
(UTQGS) ................................................ 9-21 Uniform Tire Quality Grading System
(UTQGS) .......................................... 9-21 Tire Information (U.S.A.) ..................... 9-23
Tire Labeling ..................................... 9-23
Location of the Tire Label
(Placard) ............................................ 9-29
Tire Maintenance .............................. 9-32
Vehicle Loading ................................ 9-35
Steps for Determining the Correct Load
Limit: ................................................ 9-42
Reporting Safety Defects ....................... 9-43 Reporting Safety Defects (U.S.A.) .... 9-43
Reporting Safety Defects (Canada) ... 9-44
Service Publications .............................. 9-45 Service Publications .......................... 9-45
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Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the supplementary restraint
system modified to accommodate a person with certain medical conditions in accordance with a
certified physician, contact an Authorized Mazda Dealer.
qSTEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
lIf your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
lIf it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP2.
qSTEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management and it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of the following ways.
Log on: at www.mazdaUSA.com
Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.
E-mail: click on “Contact Us ”at the bottom of the page at www.mazdaUSA.com
By phone at: 1 (800) 222-5500
9-2
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Canada)
qSatisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
qSTEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.
qSTEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-7).
qSTEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the “Vehicle Identification Labels ”page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Customer Information and Reporting Safety Defects
Customer Assistance
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Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
qMediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda's Customer
Satisfaction Program. If after exhausting the procedures in this manual your concern is still
not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered by the
Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about
how your concern may be reviewed and resolved by an independent third party through
binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.
qCanadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of it's dealers (that all parties cannot agree upon), the owner may wish
to use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
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Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
9-8
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
lIf your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
lIf it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP2.
qSTEP 2: Contact Mazda Motor de Mexico
If for any reason you feel the need for further assistance after contacting your dealership
management and it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can reach Mazda Motor de Mexico
by one of the following ways.
Log on: at www.MazdaMexico.com.mx
Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.
E-mail: click on “Contactanos ”at the top of the page at www.MazdaMexico.com.mx
By phone at: 1 (866) 315 0220
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
Customer Information and Reporting Safety Defects
Customer Assistance
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Steps for Determining the Correct Load Limit:
Steps for Determining Correct Load Limit:
(1) Locate the statement“The combined weight of occupants and cargo should
never exceed XXX kg or XXX lbs ”on your vehicle's placard.
(2) Determine the combined weight of the driver and passengers that will be riding in your vehicle.
(3) Subtract the combined weight of the driver and passengers from XXX kg or XXX lbs.
(4) The resulting figure equals the available amount of cargo and luggage load
capacity. For example, if the “XXX ”amount equals 1400 lbs. and there
will be five 150 lb passengers in your vehicle, the amount of available
cargo and luggage load capacity is 650 lbs. (1400 _
750 (5 × 150) = 650
lbs.)
(5) Determine the combined weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available cargo and luggage
load capacity calculated in Step 4.
(6) If your vehicle will be towing a trailer, the load from your trailer will be transferred to your vehicle. Consult this manual to determine how this
reduces the available cargo and luggage load capacity of your vehicle.
9-42
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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A
Accessory Socket .............................. 6-78
Add-On Non-Genuine Parts and
Accessories ....................................... 9-17
Air Bag Systems ............................... 2-44
Ambient Temperature Display .......... 6-68
Antenna ............................................. 6-15
Anti-Lock Brake System (ABS) ......... 5-7Warning light ............................... 5-8
Appearance Care ............................... 8-58
Ashtray .............................................. 6-72
Audio System ................................... 6-15 Audio control switch .................. 6-58
Audio set .................................... 6-25
Auxiliary Input ........................... 6-60
Operating tips for audio
system ........................................ 6-16
Safety certification ..................... 6-63
Automatic Transaxle Driving tips ................................ 5-18
Fluid ........................................... 8-25
Manual shift mode ..................... 5-14
Shift-lock override ..................... 5-14
Shift-lock system ....................... 5-14
Transaxle ranges ........................ 5-13
B
BatteryEmergency starting .................... 7-16
Maintenance ............................... 8-32
Specifications ............................. 10-4
Beep Sounds Ignition key reminder ................. 5-49
Lights-on reminder ..................... 5-49
Tire inflation pressure warning
beep ............................................ 5-49
Beeps
Seat belt warning beep Sounds ... 5-49
B
Before Starting the Engine .................. 4-6After getting in ............................. 4-6
Before getting in .......................... 4-6
Body Lubrication .............................. 8-28
Bottle Holder ..................................... 6-74
Brake/Clutch Fluid ........................................... 8-23
Brakes Anti-lock brake system (ABS) ..... 5-7
Brakes assist ................................. 5-9
Foot brake .................................... 5-5
Parking brake ............................... 5-6
Warning light ............................... 5-7
Break-In Period ................................... 4-7
Bulb Replacement ............................. 8-39
C
Capacities .......................................... 10-5
Carbon Monoxide ............................... 4-5
Cargo Securing Loops ...................... 6-75
Cargo Sub-Compartment .................. 6-75
Catalytic Converter ............................. 4-4
Cell Phones ....................................... 9-18
Center Console .................................. 6-75
Child Restraint Child restraint precautions ......... 2-29
Installing child-restraint
systems ....................................... 2-33
LATCH child-restraint
systems ....................................... 2-39
Child Safety Locks for Rear Doors ... 3-10
Cigarette Lighter ............................... 6-72
Climate Control System ...................... 6-2 Gas specifications ...................... 10-6
Clock ................................................. 6-68
Cruise Control ................................... 5-19
Cup Holder ........................................ 6-73
11-2
Index
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