phone MAZDA MODEL 3 4-DOOR 2014 Service Manual

5–124
Interior Features
Bluetooth®
Icon Function
Like/Thumbs-Up*
Evaluates the current content as “Like”.
Dislike/Thumbs-Down*
Evaluates the current content as “Dislike”.
Shout
Records voice.
Records voice and posts it as playable audio to Facebook and other socia\
l stations.
Map (Only navigation-equipped vehicles)
Sets the destination of the navigation to the location searched using th\
e Location Based
Services.
Call
A call can be made to the telephone number of a shop searched using the L\
ocation Based
Services. Can be used only when the connected device is connected as Han\
ds-Free.
Returns to the previous content.
Pauses playback of the content. When selected again, playback resumes.
Goes to the next content.
Adjusts the audio quality level.
Refer to Volume/Display/Sound Controls on page 5-42 .
* Some stations may use alternate variations of Like and Dislike, based on\
station type or
provider.
Main menu
Select the
icon.
Switch the tab and select the station category.
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5–126
Interior Features
Bluetooth®
Example of use (Location Based
Services)
1. Select the desired station from the location base service tab on the main
menu.
The destination name or address playback starts in the order of the
destination name list.
2. Select the icon and display the
content list. Other cafes can be
selected.
Selection of other destinations from the list can be made.
3. When the icon is selected, the
location of the currently displayed
destination is displayed on the
navigation (only with navigation
system).
4. When the
icon is selected, a phone
call is placed to the currently displayed
destination.
Shout
Some social stations, such as Facebook or
Caraoke, support the ability to record and
share voice messages using the “Shout”
function.
1. Select the
icon and start the
countdown (3, 2, 1, 0). Recording starts
when the countdown reaches zero.
2. Records voice.
3. Select the
icon and store/post the
recording.
NOTE
 y  A maximum of 30 seconds can be
recorded.
 y Recording is stopped automatically
after 30 seconds have elapsed from
when the recording started. You can
then store or delete the recording.
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*Some models.5–129
Interior Features
Bluetooth®
Add to your favorites
If the current program has not been
registered to your favorites, it can be
registered to your favorites.
1. Select the
icon to display the
favorites station which the registration
can be added.
2. Select the station name which you want to register.
3. Select the
button to add the
program to the selected favorites
station.
NOTE
 y  Multiple favorites stations can be
selected and registered.
 y Favorites stations registered by
oneself as well those set by default are
displayed.
Delete from your favorites
If the current program has already been
registered to your favorites, the program
can be deleted from your favorites.
1. Select the
icon.
2. The program is automatically deleted from the favorites station.
Troubleshooting (Type A/
Type B)
*
Mazda Bluetooth ® Hands-Free
Customer Service
If you have any problems with Bluetooth
® ,
contact with our toll-free customer service
center.
 y U.S.A. Phone: 800-430-0153 (Toll-free) Web: www.MazdaUSA.com/bluetooth yCanada Phone: 800-430-0153 (Toll-free) Web: www.mazdahandsfree.ca yMexico Center of Attention to Client (CAC) Phone: 01-800-01-MAZDA (Toll-free) Web: www.mazdamexico.com.mx
Bluetooth
® Device pairing, connection
problems
Symptom Cause Solution method
Unable to
perform pairing — First make sure
the device is
compatible with
the Bluetooth
®
unit, and then
check whether
the Bluetooth
®
function and
the Find Mode/
Visible setting
*1
on the device
are turned on.
If pairing is still
not possible after
this, contact
an Authorized
Mazda Dealer
or Mazda
Bluetooth
®
Hands-Free
Customer
Service.
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5–130
Interior Features
Bluetooth®
Symptom Cause Solution method
Pairing cannot
be performed
again The pairing
information
programmed
to the
Bluetooth
®
unit or
device is not
recognized
correctly. Perform
pairing using
the following
procedure.y Clear “Mazda”
stored in the
device.
y Perform pairing again.
Unable to
perform pairing The
Bluetooth
®
function
and the Find
Mode/Visible
setting
*1 on
the device
may turn off
automatically
after a period
of time has
elapsed
depending on
the device. Check whether
the Bluetooth
®
function and
the Find Mode/
Visible setting
*1
on the device
are turned on
and pairing or
reconnect.
Does not
connect
automatically
when starting
the engine
Automatically
connects,
but then
disconnects
suddenly
Disconnects
intermittently
The device is
in a location
in which
radio wave
interference
can occur
easily, such
as inside a
bag in a rear
seat, in a rear
pocket of a
pair of pants. Move the device
to a location in
which radio wave
interference is
less likely to
occur.
Does not
connect
automatically
when starting
the engine The
programmed
pairing
information is
updated when
the device OS
is updated.
Perform pairing
again.
*1 Setting which detects the existence of a device external to the Bluetooth
® unit
NOTE
 y When you update the operating
system of your mobile device (such
as Windows/Android/iOS) the pairing
information may be invalidated.
Therefore, the device may need to be
reprogrammed to the hands-free unit.
 y If you pair your phone which has
already been paired to your vehicle
more than once in the past, you need to
delete “Mazda” on your mobile device.
Then, execute the Bluetooth
® search
on your mobile device once again, and
pair to a newly detected “Mazda”.
 y  Before you pair your device, make sure
that Bluetooth ® is “ON”, both on your
phone and on the vehicle.
Voice recognition related problems
Symptom Cause Solution
method
Poor voice
recognition
y Excessive, slow speech.
y Excessive, forceful speech
(shouting).
y Speaking before the beep sound
has ended.
y Loud noise (speaking or
noise from
outside/inside
vehicle).
y Airfl ow from
A/C is blowing
against the
microphone.
y Speaking in off-standard
expressions
(dialect). Regarding the
causes indicated
on the left, be
careful with
how you speak.
In addition,
when numbers
are spoken in
a sequence,
recognition
ability will
improve if no
stop is placed
between the
numbers.
False
recognition
of numbers
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5–131
Interior Features
Bluetooth®
Symptom Cause Solution
method
Poor voice
recognition There is a
malfunction in the
microphone. A poor
connection or
malfunction
with the
microphone
may have
occurred.
Consult an
Authorized
Mazda Dealer.
Phone-
related
voice
recognition
is disabled There is a problem
with the connection
between the
Bluetooth
® unit and
the device. If there is any
malfunction
after checking
the pairing
situation,
check for
device pairing
or connection
problems.
Names
in the
phonebook
are not
easily
recognized The Bluetooth
®
system is under a
condition in which
recognition is
diffi
cult. By carrying out
the following
measures,
the rate of
recognition will
improve.
y Clear memory
from the
phonebook
which is not
used very
often.
y Avoid shortened
names, use
full names.
(Recognition
improves
the longer
the name is.
By not using
names such
as “Mom”,
“Dad”,
recognition
will improve.)
When
operating
the audio,
a song
name is not
recognized Song names cannot
be recognized by
voice.
—
Symptom Cause
Solution
method
You want
to skip
guidance — Guidance can
be skipped
by quickly
pressing and
releasing the
Talk button.
Regarding problems with calls
Symptom Cause
Solution
method
When starting
a call, vehicle
noise from the
other party can
be heard For about three
seconds after
starting a call,
the Bluetooth
®
unit's Noise
Suppression
function
requires time to
adapt to the call
environment.
This does
not indicate a
problem with
the device.
The other party
cannot be heard
or the speaker's
voice is quiet The volume is
set at zero or
low.
Increase the
volume.
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5–132
Interior Features
Bluetooth®
Other problems
Symptom Cause Solution
method
The indication
for the
remaining
battery is
different
between the
vehicle and the
device The indication
method is
different
between the
vehicle and the
device.
—
When a call
is made from
the vehicle,
the telephone
number is
updated in
the incoming/
outgoing call
record but the
name does not
appear The number
has not been
registered into
the phonebook. If the number
has been
registered into
the phonebook,
the incoming/
outgoing
call record is
updated by the
name in the
phonebook
when the engine
is restarted.
The cell phone
does not
synchronize
with the vehicle
regarding the
incoming/
outgoing call
record Some types
of cell phones
do not
synchronize
automatically.
Operate the
cell phone for
synchronization.
It takes a
long time to
complete the
function for
changing the
language A maximum of
60 seconds is
required.
—
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8–1
8Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on
equipment.



Customer Assistance ........................... 8-2
Customer Assistance (U.S.A.) ........ 8-2
Customer Assistance (Canada) ........ 8-6
Customer Assistance
(Puerto Rico) .................................. 8-9
Customer Assistance (Mexico) ...... 8-10
Mazda Importer/Distributors .......... 8-12 Importer/Distributor ..................... 8-12
Reporting Safety Defects .................. 8-13 Reporting Safety Defects
(U.S.A.) ........................................ 8-13
Reporting Safety Defects
(Canada) ....................................... 8-14
Warranty ............................................ 8-15 Warranties for Your Mazda .......... 8-15
Outside the United States/
Canada .......................................... 8-16
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada) ....................... 8-17
Add-On Non-Genuine Parts and
Accessories .................................. 8-18
Cell Phones ........................................ 8-19 Cell Phones Warning .................... 8-19
Event Data Recorder ........................ 8-20 Event Data Recorder (U.S.A.
and Canada) ................................. 8-20 Uniform Tire Quality Grading System
(UTQGS) ............................................ 8-21
Uniform Tire Quality Grading System
(UTQGS) ...................................... 8-21
Tire Information (U.S.A.) ................. 8-23 Tire Labeling ................................ 8-23
Location of the Tire Label
(Placard) ....................................... 8-29
Tire Maintenance ......................... 8-32
Vehicle Loading ........................... 8-35
Steps for Determining the
Correct Load Limit ...................... 8-41
Declaration of Conformity ............... 8-42 Declaration of Conformity ........... 8-42
Service Publications .......................... 8-49 Service Publications ..................... 8-49
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8–2
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your M\
azda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding t\
he service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend \
that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modifi ed to accommodate a person with certain medical conditions in
accordance with a certifi ed physician, contact an Authorized Mazda Dealer.
STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
 y If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
 y  If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modifi ed to accommodate a person with certain medical conditions in
accordance with a certifi ed physician, go to STEP 2.
STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contact\
ing your dealership
management or it becomes necessary to have the components or wiring syst\
em for the
supplementary restraint system modifi ed to accommodate a person with certain medical
conditions in accordance with a certifi ed physician, you can reach Mazda North American
Operations by one of the following ways.
Log on: at www.MazdaUSA.com
Answers to many questions, including how to locate or contact a local Ma\
zda dealership in
the U.S., can be found here.
E-mail: click on “Contact Us” located on the “Inside Mazda” \
tab, or at the bottom of the
page at www.MazdaUSA.com
By phone at: 1 (800) 222-5500
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8–3
Customer Information and Reporting Safety Defects
Customer Assistance
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you effi ciently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identifi cation Number (17 digits, noted on your registration or title or locate\
d on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distri\
butor.
STEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may
not be possible. As a fi nal step to ensure that your concerns are being fairly considered,
Mazda North American Operations has agreed to participate in a dispute settlement pr\
ogram
administered by the Better Business Bureau (BBB) system, at no cost to\
you the consumer.
BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach \
a
mutually acceptable resolution of any warranty related concerns. If the \
BBB is not able to
facilitate a settlement they will provide an informal hearing before an \
arbitrator.
You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also requir\
ed to resort to BBB
AUTO LINE before exercising any rights or seeking remedies under the “Le\
mon Law”. If
you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to fi rst use BBB AUTO LINE.
The whole process normally takes 40 days or less. The arbitration decision is not binding
on you or Mazda unless you accept the decision. For more information abo\
ut BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-510\
0 or visit the BBB
website at www.lemonlaw.bbb.org.
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8–6
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Canada)
Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. \
All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in to\
p condition.
In our experience, any questions, problems, or complaints regarding the \
operation of your
Mazda or any other general service transactions are most effectively resolved by your dealer.
If the cause of your dissatisfaction cannot adequately be addressed by n\
ormal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Servic\
e Manager has
already reviewed your concerns, contact the owner of the dealership or i\
ts General Manager.
STEP 2: Contact the Mazda Regional Offi ce
If you feel that you still require assistance, ask the dealer Service Ma\
nager to arrange for
you to meet the local Mazda Service Representative. If more expedient, c\
ontact Mazda
Canada Inc. Regional Offi ce nearest you for such arrangements. Regional Offi ce address
and phone numbers are shown (page 8-8 ).
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfi ed, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-
4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identifi cation Number (VIN). Refer to the “Vehicle Identifi cation Labels” page
of section 9 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representati\
ve, will review
the case to determine if everything possible has been done to ensure you\
r satisfaction.
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