service MAZDA MODEL 3 HATCHBACK 2021 Owner's Guide

11.If you accept the arbitrator'sdecision, Mazda will be bound by
the decision, and will comply with
the decision within a reasonable
time not to exceed 30 days after we
receive notice of your acceptance
of the decision.
12.Please call BBB AUTO LINE at 1-800-955-5100 for further details
about the program.Customer Assistance
(Canada)
▼Satisfaction Review Process
Your complete and permanent
satisfaction is of primary concern to
Mazda. All Authorized Mazda Dealers
have both the knowledge and tools to
keep your Mazda in top condition. In
our experience, any questions,
problems, or complaints regarding the
operation of your Mazda or any other
general service transactions are most
e
ff ectively resolved by your dealer. If
the cause of your dissatisfaction
cannot adequately be addressed by
normal dealership procedures, we
recommend that you take the
following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of
dealership manageme
nt. If the Service
Manager has alread y reviewed your
concerns, contact the owner of the
dealership or its General Manager.
▼ STEP 2: Contact the Mazda
Regional O
ffice
If you feel that you still require
assistance, ask the dealer Service
Manager to arrange for you to meet
the local Mazda Service
Representative. If more expedient,
contact Mazda Canada Inc. Regional
Office nearest you for such
arrangements. Regional O ffice address
and phone numbers are shown (page
8-8).
Customer Information and Reporting Safety Defects
Customer Assistance
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▼STEP 3: Contact the Mazda
Customer Relations Department
If still not substantially satis
fied,
contact the Customer Relations
Department, Mazda Canada Inc., 55
Vo g e l l Ro a d , R i c h m o nd Hill, Ontario,
L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the
following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identi fication Number
(VIN). Refer to the Vehicle
Identi fication Number on page
9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with
the local Mazda Service
Representative, will review the case to
determine if everything possible has
been done to ensure your satisfaction.

Please recognize that the resolution of
service problems in most cases
requires the use of your Mazda
dealer's service facilities, personnel
and equipment. We urge you to follow
the above three steps in sequence for
most e ffective results.
▼ Mediation/Arbitration Program
Occasionally a customer concern
cannot be resolved through Mazda's
Customer Satisfaction Program. If after
exhausting the procedures in this
manual your concern is still not
resolved, you have another option.

Mazda Canada Inc. participates in an
arbitration program administered by
the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP
will advise you about how your
concern may be reviewed and resolved
by an independent third party through
binding arbitration.

Your complete satisfaction is the goal
of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP
makes a valuable contribution to our
achieving that goal. There is no charge
for using CAMVAP. CAMVAP results
are fast, fair and
final as the award is
binding on both you and Mazda
Canada Inc.
▼ Canadian Motor Vehicle
Arbitration Plan (CAMVAP)
If a speci
fic item of concern arises,
where a solution cannot be reached
between an owner, Mazda, and/or
one of its dealers (that all parties
cannot agree upon), the owner may
wish to use the services o ffered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP).

Customer Information and Reporting Safety Defects
Customer Assistance
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CAMVAP uses the services of Provincial
Administrators to assist consumers in
scheduling and preparing for their
arbitration hearings. However, before
you can proceed with CAMVAP you
must follow your Mazda dispute
resolution process as outlined
previously.

CAMVAP is fully implemented in all
provinces and territories.
Consumers wishing to obtain further
information about the Program should
contact the Provincial Administrator at
1 (800) 207-0685, or by contacting
the Canadian Motor Vehicle
Arbitration Plan Office at:

Canadian Motor Vehicle Arbitration
Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be
reached locally:
Province/Territory CAMVAP Number
British Columbia & Yu- kon Territories 1 (800) 207-0685
Alberta & Northwest Territories 1 (800) 207-0685
Saskatchewan 1 (800) 207-0685 Manitoba 1 (800) 207-0685Ontario 1 (800) 207-0685
Atlantic Canada 1 (800) 207-0685
Quebec 1 (800) 207-0685
▼Regional O
ffices
REGIONAL OFFICES COVERING AREAS
MAZDA CANADA INC.
WESTERN REGION
5011 275 STREET
LANGLEY, BRITISH COLUMBIAV4W 0A8
(778) 369-2100
1 (800) 663-0908 ALBERTA,
BRITISH COLUMBIA, MANITOBA,
SASKATCHEWAN, YUKON
MAZDA CANADA INC.
CENTRAL REGION
55 VOGELL ROAD, RICHMOND HILL,
ONTARIO, L4B 3K5 1 (800) 263-4680 ONTARIO,
NEW BRUNSWICK, NOVA SCOTIA,
PRINCE EDWARD IS -
LAND,
NEWFOUNDLAND
MAZDA CANADA INC.
QUEBEC REGION
6111 ROUTE TRANS -
CANADIENNE
POINTE CLAIRE, QUE -
BEC
H9R 5A5
(514) 694-6390 QUEBEC
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance(Puerto Rico)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. That is why
all Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
▼STEP 1
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue. If your
concern has not been resolved by the
CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then
please contact the GENERAL
MANAGER of the dealership or the
OWNER.
▼STEP 2
If, after following STEP 1, you feel the
need for further assistance, please
contact your area's Mazda
representative.
Refer to PUERTO RICO/U.S. Virgin
Island on page 8-11.

Please help us by providing the
following information:

1. Your name, address, and telephone
number
2. Year and model of vehicle
3. Vehicle Identi fication Number (17
digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance(Mexico)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
▼Contact Your Mazda Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PA RT S M A N A G E R , t h e n p l ea s e
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modi fied to accommodate a person
with certain medical condition in
accordance with a certi fied physician
you must contact your dealership in
order to avoid the potential loss of
the warranty of your vehicle which
may occur if some third party is hired
by the customer to make any modi fications to this system.

Log on: at
www.mazdamexico.com.mx

Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.

E -mail: click on “Contactanos” at the
top of the page at
www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA
(62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).

In order to serve you e fficiently and
e ff ectively, please help us by providing
the following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identi fication Number (17
digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Reporting Safety Defects (Canada)
▼Reporting Safety Defects
Canadian customers who wish to report a safety-related defect and concern to
Transport Canada, Defect Investigations and Recalls, may telephone the toll free
hotline 1-800-333-0510, or go to
the Road Safety website at:
https://www.tc.gc.ca/en/services/road.html
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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Uniform Tire Quality
Grading System (UTQGS)
▼ Uniform Tire Quality Grading
System (UTQGS)
This information relates to the tire
grading system developed by the U.S.
National Highway
Traffic Safety
Administration for grading tires by
tread wear, traction, and temperature
performance.
▼ Trea d Wea r
The tread wear grade is a comparative
rating based on the wear rate of the
tire when tested under controlled
conditions on a speci
fied government
test course.
For example, a tire graded 150 would
wear one-and-a-half times as well on
the government course as a tire graded
100.

The relative performance of tires
depends upon the actual conditions of
their use, however, and may depart
signi ficantly from the norm because of
variations in driving habits, service
practices and di fferences in road
characteristics and climate.
▼ Traction-AA, A, B, C
The traction grades, from highest to
lowest, are AA, A, B, and C. These
grades represent the tire's ability to
stop on wet pavement as measured
under controlled conditions on
speci
fied government test surfaces of
asphalt and concrete. A tire marked C
may have poor traction performance.
WARNING
The traction grade assigned to this tire
is based on braking (straight ahead)
traction tests and does not include
acceleration cornering (turning),
hydroplaning , or peak traction
characteristics.
▼ Temperature-A, B, C
The temperature grades A (the
highest), B, and C, represent the tire's
resistance to the generation of heat
and its ability to dissipate heat when
tested under controlled conditions on
a specified indoor laboratory test
wheel.
Sustained high temperature can cause
the material of the tire to degenerate
and reduce tire life, and excessive
temperatures can lead to sudden tire
failure.

Grade C corresponds to a level of
performance which all passenger
vehicle tires must meet under the
Federal Motor Vehicle Safety Standard
No. 109. Grades B and A represent
higher levels of performance on the
laboratory test wheel than the
minimum required by law.
Customer Information and Reporting Safety Defects
Uniform Tire Quality Grading System (UTQGS)
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Tire Maintenance
▼Tire Maintenance
Improper or inadequate vehicle
maintenance can cause tires to wear
abnormally. Here are some important
maintenance points:
▼Tire
Inflation Pressure
Inspect all tire pressure monthly
(including the spare) when the tires are
cold. Maintain recommended
pressures for the best ride, top
handling, and minimum tire wear. Use
the pressures speci
fied on the vehicle
tire information placard or tire label for
optimum service.
▼ Tire Rotation
To equalize tread wear, rotate the tires
every 16,000 km (10,000 miles) at the
latest or sooner if irregular wear
develops. Mazda recommends to
rotate every 8,000 km (5,000 miles) to
help increase tire life and distribute
wear more evenly.
1. Forward
Do not include (TEMPORARY USE
ONLY) spare tire in rotation.

Inspect the tires for uneven wear and
damage. Abnormal wear is usually
caused by one or a combination of the
following:
Incorrect tire pressure
Improper wheel alignmentOut-of-balance wheelSevere braking
After rotation, in flate all tire pressures
to speci fication on page 9-10 and
inspect the lug nuts for tightness.
CAUTION
Rotate unidirectional tires and radial
tires that have an asymmetrical tread
pattern or studs only from front to rear,
not from side to side. Tire performance
will be weakened if rotated from side
to side.
▼ Replacing a Tire
WARNING
Always use tires that are in good
condition:
Driving with worn tires is dangerous.
Reduced braking , steering , and
traction could result in an accident.
If a tire wears evenly, a wear indicator
will appear as a solid band across the
tread.
Replace the tire when this happens.
1. New tread
2. Worn tread
3. Tread wear indicator

You should replace the tire before the
band crosses the entire tread.
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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Index
Smart Brake Support [Rear]
(SBS-R).............................. 4-160
Tra ffic Jam Assist (TJA)......... 4-139
Tra ffic Sign Recognition
System (TSR)...................... 4-101
Ultrasonic sensor................ 4-212
360°view monitor...............4-168
i-ACTIV AWD Operation........... 4-83
J
Jack............................................ 7-3
Jump-Starting............................ 7-17
K
Keyless Entry System.................... 3-4
Keys........................................... 3-2 Key suspend function..............3-8
Transmitter............................. 3-5
Key Left-in-luggage Compartment/
Trunk Warning Beep (With the
advanced keyless function)........ 7-44
Key Left-in-vehicle Warning Beep
(With the advanced keyless
function)...................................7-44
Key Removed from Vehicle Warning
Beep.........................................7-43
Key Suspend Function................. 3-8
L
Label Information Chassis number...................... 9-2
Engine number....................... 9-3
Motor vehicle safety standard
label...................................... 9-2
Tire pressure label.................. 9-2
Vehicle emission control
information label.................... 9-2
Ve h i c l e identification
number..................................9-2
Lane Departure Warning sound.. 7-46
Lane Departure Warning System
(LDWS).....................................4-92
Lane-change Signals.................. 4-52
Lane-keep Assist System (LAS) ...........
.............................................. 4-154
Leaving Home Light................... 4-50
Liftgate..................................... 3-19 Luggage compartment.......... 3-22
When liftgate/trunk lid cannot be
opened................................ 7-48
Liftgate Door-lock Switch Inoperable
Warning Beep........................... 7-44
Lights-on Reminder................... 7-42
Light Bulbs Replacement........................ 6-37
Speci fications ......................... 9-9
Low Fuel Warning Beep............. 7-45
Lubricant Quality......................... 9-5
Luggage Compartment.............. 5-47
Luggage Compartment Light...... 5-39
M
Maintenance Information............................ 6-2
Scheduled (Canada)............... 6-6
Scheduled (Mexico)................6-9
Scheduled (U.S.A. and Puerto
Rico)......................................6-4
Manual Transmission Shift
Pattern...................................... 4-33
Map Lights................................ 5-39
Mazda Connect........................ 5-15 Appendix............................. 5-29
Connected Service................5-37
Mazda Connect Basic
Operations........................... 5-19
Mazda Radar Cruise Control with
Stop & Go function (MRCC with Stop
& Go function)........................4-128 Close proximity warning...... 4-132
10-6
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