mileage MAZDA MODEL 3 HATCHBACK 2021 Owners Manual

Introduction
▼Introduction
Be careful not to hurt yourself when
inspecting your vehicle, replacing a
tire, or doing some kind of
maintenance such as changing the oil
and
filter. In particular, wear thick work
gloves such as cotton gloves when
touching areas that are difficult to see
while inspecting or working on your
vehicle. Doing inspections or
procedures with your bare hands could
cause injury.

If you are unsure about any procedure
this manual describes, we strongly urge
you to have a reliable and qualified
service shop perform the work,
preferably an Authorized Mazda
Dealer.

Factory-trained Mazda technicians and
genuine Mazda parts are best for your
vehicle. Without this expertise and the
parts that have been designed and
made especially for your Mazda,
inadequate, incomplete, and
insu fficient servicing may result in
problems. This could lead to vehicle
damage or an accident and injuries.

For expert advice and quality service,
consult an Authorized Mazda Dealer.

To continue warranty eligibility and to
protect your investment, it is your
responsibility to properly maintain your
vehicle according to factory
recommended schedules outlined in
this manual. As part of this you must
keep your maintenance records,
receipts, repair orders and any other
documents as evidence this
maintenance was performed. You must
present these documents, should any
warranty coverage disagreement occur.
Failure to do so can result in your
warranty being voided either in whole
or in part.

This evidence may consist of the
following:
The Mazda Scheduled Maintenance
Record, refer to the Warranty
Booklet, must be completely filled
out showing mileage, repair order
number, date for each service, and
signed by a qualified automotive
service technician who service
vehicles.
Original copies of repair orders or
other receipts that include the
mileage and date the vehicle was
serviced. Each receipt should be
signed by a qualified automotive
service technician.
For self maintenance, a statement
that you completed the maintenance
yourself, displaying mileage and the
date the work was performed. Also,
receipts for the replacement parts ( fl uid, filters, etc.) indicating the date
and mileage must accompany this
statement.

Maintenance and Care
Essential Information
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Maintenance ItemNumber of times, maintenance was performed.
12345678
B ra ke lin es, h ose s a nd c onnectio ns IIII
Vacuum brake booster and
hose With vac-
uum booster
IIII
Brake and clutch fluid level IIIIIIII
Brake fluid With electri-
cal booster
RRRR
Disc brakes IIIIIIII
Tire rotation Rotate every 16,000 km (10,000 miles).
Tire in flation pressure and tire wear
*4IIIIIIII
S te erin g o pera tio n a nd lin ka ge s IIII
Front and rear suspension, ball joints and
wheel bearing axial play IIII
D riv e sh aft d ust b oo t IIII
Bolts and nuts on chassis and body TTTT
Exhaust system and heat shields II
Emergency flat tire repair kit (if equipped)
*5Inspect annually.
Cabin air filter Replace every 48,000 km (30,000 miles) or 24
months.
Function of all lights IIIIIIII
Chart symbols:
I : Inspect: Inspect and clean, repair, adjust, fill up, or replace if necessary.
R : Replace
T: Tighten
Remarks:
*1 Reset the engine oil data whenever replacing the engine oil regardless of the message/wrench indicator light display.
*2Use of FL-22 is recommended when replacing engine coolant. Using engine coolant other than
FL-22
may cause serious damage to the engine and cooling system.
*3 According to state/provincial and federal regulations, failure to perform maintenance on these items will not void your emissions warranties. However, Mazda recommends that all maintenance services
be performed at the recommended time or mileage/kilometer period to ensure long-term reliability.
*4 Inspect a spare tire if equipped.*5Check the tire repair fl uid expiration date every year when performing the periodic maintenance.
Replace the tire repair fluid bottle with new one before the expiration date.
Maintenance and Care
Scheduled Maintenance
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Chart symbols:
I: Inspect: Inspect and clean, repair, adjust, fill up, or replace if necessary.
R : Replace
C : Clean
L : Lubricate
T: Tighten
Remarks:
*1 Reset the engine oil data whenever replacing the engine oil regardless of the message/wrench indicator light display.
*2 If you drive your vehicle under any of the following conditions, replace the engine oil & filter every
8,000 km (5,000 miles) or 6 months, whichever comes first.
1. The vehicle is idled for long periods or driven at low speeds, such as with police cars, taxis, or
driver's education school vehicles.
2. Driving under dusty conditions.
3. Driving for long periods in cold temperatures or driving regularly for short distances only.
4. Driving under extremely high temperature conditions.
5. Driving continuously in mountainous regions.
*3 Also inspect the air conditioner drive belts, if equipped.
If the vehicle is operated primarily under any of the following conditions, inspect the drive belts more
often than the recommended intervals.
a) Driving under dusty conditions.
b) The vehicle is idled for long periods or driven at low speeds.
c) Driving for long periods in cold temperatures or driving regularly for short distances only.
d) Driving under extremely high temperature conditions.
e) Driving continuously in mountainous regions.
f) Driving for long period in extremely wet or heavy rain condition.
*4Use of FL -22 is recommended when replacing engine c oolant. Using engine coolant other than FL-22
may cause serious damage to the engine and cooling system.
*5 According to state/provincial and federal regulati ons, failure to perform maintenance on these items
will not void your emissions warranties. However, Mazda recommends that all maintenance services
be performed at the recommended time or mileage/kilometer period to ensure long-term reliability.
*6 Inspect a spare tire if equipped.*7Check the tire repair fl uid expiration date every year when performing the periodic maintenance.
Replace the tire repair fluid bottle with a new one before the expiration date.
Maintenance and Care
Scheduled Maintenance
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Maintenance ItemNumber of times, maintenance was performed.
12345678
Brake lines, hoses and connections II II
Vacuum brake booster and
hose With vacuum
booster
IIII
Brake and clutch fl uid level III III
Brake fluid RR
Disc brakes IIIIIIII
Tire rotation Rotate every 10,000 km.
Tire in flation pressure and tire wear
*4IIIIIIII
Steering operation and linkages I I I I I I I I
Front and rear suspension, ball joints and
wheel bearing axial play IIII
Driveshaft dust boot II II
Bolts and nuts on chassis and body TTT T
Exhaust system and heat shields II II
Emergency flat tire repair kit (if equipped)
*5Inspect annually.
Cabin air filter Replace every 40,000 km or 24 months.
Function of all lights IIIIIIII
Chart symbols:
I: Inspect: Inspect and clean, repair, adjust, fill up, or replace if necessary.
R : Replace
T: Tighten
Remarks:
*1 Reset the engine oil data whenever replacing the engine oil regardless of the message/wrench indicator light display.
*2Use of FL -22 is recommended when replacing engine c oolant. Using engine coolant other than FL-22
may cause serious damage to the engine and cooling system.
*3 According to state/provincial and federal regulati ons, failure to perform maintenance on these items
will not void your emissions warranties. However, Mazda recommends that all maintenance services
be performed at the recommended time or mileage/kilometer period to ensure long-term reliability.
*4 Inspect a spare tire if equipped.*5Check the tire repair fl uid expiration date every year when performing the periodic maintenance.
Replace the tire repair fluid bottle with new one before the expiration date.
Maintenance and Care
Scheduled Maintenance
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In order to serve you efficiently and
e ff ectively, please help us by providing
the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identi fication Number (17
digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please
contact your nearest Mazda
Distributor.
▼ STEP 3: Contact Better Business
Bureau (BBB)
Mazda North American Operations
realizes that mutual agreement on
some issues may not be possible. As a
fi
nal step to ensure that your concerns
are being fairly considered, Mazda
North American Operations has
agreed to participate in a dispute
settlement program administered by
the Better Business Bureau (BBB)
system, at no cost to you the
consumer.

BBB AUTO LINE works with consumers
and the manufacturer in an attempt to
reach a mutually acceptable resolution
of any warranty related concerns. If the
BBB is not able to facilitate a
settlement they will provide an
informal hearing before an arbitrator.

You are required to resort to BBB
AUTO LINE before exercising rights or
seeking remedies under the Federal
Magnuson-Moss Warranty Act, 15
U.S.C. § 2301 et seq. To the extent
permitted by the applicable state
“Lemon Law”, you are also required to
resort to BBB AUTO LINE before
exercising any rights or seeking
remedies under the “Lemon Law”. If
you choose to seek remedies that are
not created by the Magnuson-Moss
Warranty Act or the applicable state
“Lemon Law”, you are not required to
first use BBB AUTO LINE.

The whole process normally takes 40
days or less. The arbitration decision is
not binding on you or Mazda unless
you accept the decision. For more
information about BBB AUTO LINE,
including current eligibility standards,
please call 1-800-955-5100 or visit
the BBB website at www.bbb.org/
autoline.

Being truly committed to customer
satisfaction is more than a phrase with
Mazda. We hope to satisfy every
customer directly, but if there is ever a
question about our decision, Mazda
believes in providing a fast, fair and
free method such as the BBB AUTO
LINE to ensure Mazda delivers on our
commitment to do the right thing for
our customers!
Customer Information and Reporting Safety Defects
Customer Assistance
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▼California Customers
1. Mazda North American Operations
participates in BBB AUTO LINE, a
mediation/arbitration program
administered by the Council of
Better Business Bureaus [3033
Wilson Boulevard, Arlington,
Virginia 22201] through local Better
Business Bureaus. BBB AUTO LINE
and Mazda have been certi fied by
the Arbitration Certi fication
Program of the California
Department of Consumer Aff airs.
2. If you have a problem arising under a Mazda written warranty, we
encourage you to bring it to our
attention. If we are unable to
resolve it, you may fi le a claim with
BBB AUTO LINE. Claims must be
filed with BBB AUTO LINE within six
(6) months after the expiration of
the warranty.
3. To file a claim with BBB AUTO LINE,
call 1-800-955-5100. There is no
charge for the call.
4. In order to file a claim with BBB
AUTO LINE, you will have to
provide your name and address,
the brand name and vehicle
identification number (VIN) of your
vehicle, and a statement of the
nature of your problem or
complaint. You will also be asked to
provide: the approximate date of
your acquisition of the vehicle, the
vehicle's current mileage, the
approximate date and mileage at
the time any problem(s) were first
brought to the attention of Mazda
or one of our dealers, and a
statement of the relief you are
seeking.
5. BBB AUTO LINE sta ff may try to
help resolve your dispute through
mediation. If mediation is not
successful, or if you do not wish to
participate in mediation, claims
within the program's jurisdiction
may be presented to an arbitrator
at an informal hearing. The
arbitrator's decision should
ordinarily be issued within 40 days
from the time your complaint is
filed; there may be a delay of 7
days if you did not first contact
Mazda about your problem, or a
delay of up to 30 days if the
arbitrator requests an inspection/
report by an impartial technical
expert or further investigation and
report by BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in court any
rights or remedies conferred by
California Civi l Code Section
1793.22. You are also required to
use BBB AUTO LINE before
exercising rights or seeking
remedies created by Title I of the
Magnuson-Moss Warranty Act, 15
U.S.C. sec. 2301 et seq. If you
choose to seek redress by pursuing
rights and remedies not created by
California Civi l Code Section
1793.22 or Title I of the
Magnuson-Moss Warranty Act,
resort to BBB AUTO LINE is not
required by those statutes.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance(Puerto Rico)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. That is why
all Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
▼STEP 1
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue. If your
concern has not been resolved by the
CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then
please contact the GENERAL
MANAGER of the dealership or the
OWNER.
▼STEP 2
If, after following STEP 1, you feel the
need for further assistance, please
contact your area's Mazda
representative.
Refer to PUERTO RICO/U.S. Virgin
Island on page 8-11.

Please help us by providing the
following information:

1. Your name, address, and telephone
number
2. Year and model of vehicle
3. Vehicle Identi fication Number (17
digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance(Mexico)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
▼Contact Your Mazda Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PA RT S M A N A G E R , t h e n p l ea s e
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modi fied to accommodate a person
with certain medical condition in
accordance with a certi fied physician
you must contact your dealership in
order to avoid the potential loss of
the warranty of your vehicle which
may occur if some third party is hired
by the customer to make any modi fications to this system.

Log on: at
www.mazdamexico.com.mx

Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.

E -mail: click on “Contactanos” at the
top of the page at
www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA
(62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).

In order to serve you e fficiently and
e ff ectively, please help us by providing
the following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identi fication Number (17
digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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NOTE
Tires degrade over time, even when
they are not being used on the road. It
is recommended that tires generally be
replaced when they are 6 years or
older. Heat caused by hot climates or
frequent high loading conditions can
accelerate the aging process. You
should replace the spare tire when you
replace the other road tires due to the
aging of the spare tire. The period in
which the tire was manufactured (both
week and year) is indicated by a 4-digit
number.
Refer to Tire Labeling on page 8-23.▼Safety Practices
The way you drive has a great deal to
do with your tire mileage and safety.
So cultivate good driving habits for
your own bene
fit.
Observe posted speed limits and
drive at speeds that are safe for the
existing weather conditions
Avoid fast starts, stops and turnsAvoid potholes and objects on the
road
Do not run over curbs or hit the tire
against the curb when parking
CAUTION
If you feel a sudden vibration or ride
disturbance while driving or you
suspect your tire or vehicle has been
damaged, immediately reduce your
speed. Drive with caution until you can
safely pull
off the road. Stop and
inspect the tire for damage. If the tire
is under-in flated or damaged, de flate
it, remove the tire and rim and replace
it with your spare tire. If you cannot
detect a cause, have the vehicle towed
to the nearest vehicle or tire dealer to
have the vehicle inspected.
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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