MAZDA MODEL 3 SEDAN 2021 Owners Manual

Warning beep type Notification content
The beep sounds in-
termittently while the
Mazda Radar Cruise
Control with Stop &
Go function (MRCC
with Stop & Go func-
tion) is operating. The distance between
your vehicle and the
vehicle ahead is too
close. Check the safety
of the surrounding
area and reduce vehi-
cle speed.
▼
Excessive Speed Warning*
If the vehicle speed exceeds the speed
limit sign displayed in the active driving
display/instrument cluster, the area
around the speed limit sign
flashes in
amber and the warning sound is
activated at the same time. If the
vehicle speed continues to exceed the
displayed speed limit sign, the
indication stops flashing and remains
on.
▼ Collision warning*
If there is a possibility of a collision
with a vehicle ahead, a warning sound
is activated at the same time as the
warning indications are displayed in
the instrument cluster or active driving
display.
▼Door-ajar Warning Beep
A warning beep is actived if the vehicle
is driven with any door or liftgate ajar.
Drive the vehicle after closing the
doors and liftgate.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
*Some models.7-47
Mazda3_8JM2-EA
-20H_Edition1_new 2020-7-10 17:21:34

When Liftgate/Trunk LidCannot be Opened
▼ When Liftgate/Trunk Lid Cannot
be Opened
If the battery is dead, the liftgate/trunk
lid cannot be unlocked and opened.
In this case, the liftgate/trunk lid can
be unlocked by taking care of the dead
battery situation.
Refer to Jump-Starting on page 7-17.
If the liftgate/trunk lid cannot be
unlocked even if the dead battery
situation has been resolved, the
electrical system may have a
malfunction.
In this case, the liftgate/trunk lid can
be opened using the following
procedure as an emergency measure.
(5–door)
1. Wrap the end of a
flathead
screwdriver in a cloth and remove
the cover on the interior surface of
the liftgate using it.
2. Turn the lever to the right to unlock the liftgate.
(4–door)
1. Open the cover.
2.(With theft-prevention cover)
Open the cap.
If Trouble Arises
When Liftgate/Trunk Lid Cannot be Opened
7-48
Mazda3_8JM2-EA-20H_Edition1_new 2020-7-10 17:21:34

3.(With theft-prevention cover)
Turn the screw counterclockwise
and remove it.
4.(With theft-prevention cover)
Remove the theft-prevention cover.
5. Move the lever to the left to fold
the seatback.
6. Move the lever to the left to openthe trunk lid.
(Type A)
(Type B)
After performing this emergency
measure, have the vehicle inspected at
an Authorized Mazda Dealer as soon
as possible.
If Trouble Arises
When Liftgate/Trunk Lid Cannot be Opened
7-49
Mazda3_8JM2-EA -20H_Edition1_new 2020-7-10 17:21:34

If the Active DrivingDisplay Does Not
Operate
*
▼If the Active Driving Display Does
Not Operate
If the active driving display does not
operate, switch the ignition o ff and
then restart the engine. If the active
driving display does not operate even
with the engine restarted, have the
vehicle inspected at an Authorized
Mazda Dealer.
If Trouble Arises
Active Driving Display Does Not Operate
7-50*Some models.
Mazda3_8JM2-EA -20H_Edition1_new 2020-7-10 17:21:34

Windshield Wipers
Operate at High Speed
▼ Windshield Wipers Operate at
High Speed
The windshield wipers may operate at
high speed if there is a problem with
the wiper control. If the windshield
wipers operate at high speed
regardless of the wiper switch
operation, have your vehicle inspected
by an Authorized Mazda Dealer.
If Trouble Arises
Windshield Wipers Operate at High Speed
7-51
Mazda3_8JM2-EA
-20H_Edition1_new 2020-7-10 17:21:34

MEMO
7-52
Mazda3_8JM2-EA-20H_Edition1_new 2020-7-10 17:21:34

8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-
on equipment.
Customer Assistance................. 8-2 Customer Assistance
(U.S.A.).................................8-2
Customer Assistance
(Canada).............................. 8-6
Customer Assistance (Puerto
Rico).....................................8-9
Customer Assistance
(Mexico)............................. 8-10
Mazda Importer/Distributors ..........
............................................ 8-11 Importer/Distributor............8-11
Reporting Safety Defects.......... 8-12 Reporting Safety Defects
(U.S.A.)...............................8-12
Reporting Safety Defects
(Canada)............................ 8-14
Warranty................................8-15 Warranties for Your Mazda ..........
.......................................... 8-15
Outside the United States/
Canada............................... 8-15
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada).............. 8-16
Add-On Non-Genuine Parts and
Accessories......................... 8-17
Cell Phones............................ 8-18Cell Phones Warning............ 8-18
Event Data Recorder................ 8-19 Event Data Recorder (U.S.A. and
Canada)..............................8-19
Recording of Vehicle Data........ 8-20 Recording of Vehicle Data.... 8-20
Uniform Tire Quality Grading System
(UTQGS)................................ 8-21 Uniform Tire Quality Grading
System (UTQGS).................. 8-21
Tire Information (U.S.A.).......... 8-23 Tire Labeling........................ 8-23
Location of the Tire Label
(Placard)............................. 8-27
Tire Maintenance................. 8-29
Vehicle Loading................... 8-31
Steps for Determining the Correct
Load Limit........................... 8-34
Declaration of Conformity....... 8-35 Declaration of Conformity ...........
.......................................... 8-35
8-1
Mazda3_8JM2-EA -20H_Edition1_new 2020-7-10 17:21:34

Customer Assistance(U.S.A.)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
NOTE
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modi
fied to accommodate a person
with certain medical conditions in
accordance with a certi fied physician,
contact an Authorized Mazda Dealer.
For more informatio n, go to NHTSA
website www.safercar.gov (VEHICLE
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda
Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PA RT S M A N A G E R , t h e n p l ea s e
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modi fied to accommodate a person
with certain medical conditions in
accordance with a certi fied
physician, go to STEP 2.
▼ STEP 2: Contact Mazda North
American Operations
If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modi
fied to
accommodate a person with certain
medical conditions in accordance with
a certi fied physician, you can reach
Mazda North American Operations by
one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including
how to locate or contact a local Mazda
dealership in the U.S., can be found
here.

E -mail: click on “Contact Us” located
on the bottom of the page at
www.mazdausa.com under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN : Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

Customer Information and Reporting Safety Defects
Customer Assistance
8-2
Mazda3_8JM2-EA -20H_Edition1_new 2020-7-10 17:21:34

In order to serve you efficiently and
e ff ectively, please help us by providing
the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identi fication Number (17
digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please
contact your nearest Mazda
Distributor.
▼ STEP 3: Contact Better Business
Bureau (BBB)
Mazda North American Operations
realizes that mutual agreement on
some issues may not be possible. As a
fi
nal step to ensure that your concerns
are being fairly considered, Mazda
North American Operations has
agreed to participate in a dispute
settlement program administered by
the Better Business Bureau (BBB)
system, at no cost to you the
consumer.

BBB AUTO LINE works with consumers
and the manufacturer in an attempt to
reach a mutually acceptable resolution
of any warranty related concerns. If the
BBB is not able to facilitate a
settlement they will provide an
informal hearing before an arbitrator.

You are required to resort to BBB
AUTO LINE before exercising rights or
seeking remedies under the Federal
Magnuson-Moss Warranty Act, 15
U.S.C. § 2301 et seq. To the extent
permitted by the applicable state
“Lemon Law”, you are also required to
resort to BBB AUTO LINE before
exercising any rights or seeking
remedies under the “Lemon Law”. If
you choose to seek remedies that are
not created by the Magnuson-Moss
Warranty Act or the applicable state
“Lemon Law”, you are not required to
first use BBB AUTO LINE.

The whole process normally takes 40
days or less. The arbitration decision is
not binding on you or Mazda unless
you accept the decision. For more
information about BBB AUTO LINE,
including current eligibility standards,
please call 1-800-955-5100 or visit
the BBB website at www.bbb.org/
autoline.

Being truly committed to customer
satisfaction is more than a phrase with
Mazda. We hope to satisfy every
customer directly, but if there is ever a
question about our decision, Mazda
believes in providing a fast, fair and
free method such as the BBB AUTO
LINE to ensure Mazda delivers on our
commitment to do the right thing for
our customers!
Customer Information and Reporting Safety Defects
Customer Assistance
8-3
Mazda3_8JM2-EA -20H_Edition1_new 2020-7-10 17:21:34

▼California Customers
1. Mazda North American Operations
participates in BBB AUTO LINE, a
mediation/arbitration program
administered by the Council of
Better Business Bureaus [3033
Wilson Boulevard, Arlington,
Virginia 22201] through local Better
Business Bureaus. BBB AUTO LINE
and Mazda have been certi fied by
the Arbitration Certi fication
Program of the California
Department of Consumer Aff airs.
2. If you have a problem arising under a Mazda written warranty, we
encourage you to bring it to our
attention. If we are unable to
resolve it, you may fi le a claim with
BBB AUTO LINE. Claims must be
filed with BBB AUTO LINE within six
(6) months after the expiration of
the warranty.
3. To file a claim with BBB AUTO LINE,
call 1-800-955-5100. There is no
charge for the call.
4. In order to file a claim with BBB
AUTO LINE, you will have to
provide your name and address,
the brand name and vehicle
identification number (VIN) of your
vehicle, and a statement of the
nature of your problem or
complaint. You will also be asked to
provide: the approximate date of
your acquisition of the vehicle, the
vehicle's current mileage, the
approximate date and mileage at
the time any problem(s) were first
brought to the attention of Mazda
or one of our dealers, and a
statement of the relief you are
seeking.
5. BBB AUTO LINE sta ff may try to
help resolve your dispute through
mediation. If mediation is not
successful, or if you do not wish to
participate in mediation, claims
within the program's jurisdiction
may be presented to an arbitrator
at an informal hearing. The
arbitrator's decision should
ordinarily be issued within 40 days
from the time your complaint is
filed; there may be a delay of 7
days if you did not first contact
Mazda about your problem, or a
delay of up to 30 days if the
arbitrator requests an inspection/
report by an impartial technical
expert or further investigation and
report by BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in court any
rights or remedies conferred by
California Civi l Code Section
1793.22. You are also required to
use BBB AUTO LINE before
exercising rights or seeking
remedies created by Title I of the
Magnuson-Moss Warranty Act, 15
U.S.C. sec. 2301 et seq. If you
choose to seek redress by pursuing
rights and remedies not created by
California Civi l Code Section
1793.22 or Title I of the
Magnuson-Moss Warranty Act,
resort to BBB AUTO LINE is not
required by those statutes.
Customer Information and Reporting Safety Defects
Customer Assistance
8-4
Mazda3_8JM2-EA -20H_Edition1_new 2020-7-10 17:21:34