service MAZDA MODEL 6 HATCHBACK 2004 (in English) User Guide

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CAUTION
Don't add engine oil over MAX. This
may cause engine damage.
6. Make sure the O-ring on the dipstick is
positioned properly before reinserting
the dipstick.
qChanging Engine Oil and Filter
Change engine oil and filter according to
Scheduled Maintenance (page 8-3).
Please act responsibly—protect the
environment and take used oil to a
recycling facility. Ask your dealer or a
service station for information.
WARNING
Handling Used Engine Oil:
Continuous contact with used engine
oil is dangerous. It could cause skin
cancer. Always wash with soap and
water immediately after changing oil
and filter.
CAUTION
Remove any oil splatter from the
exhaust manifold, the exhaust pipe and
the shield. Oil left on these areas will
smoke when the engine is running.
Changing engine oil
WARNING
Checking or Changing Engine Oil:
Hot engine oil is dangerous. If the
engine has been running, the engine
oil becomes very hot. You could be
seriously burned. Don't check or
change the engine oil when the engine
is hot.
1. Warm up the engine for a few minutes
and turn it off. Remove the oil-filler
cap.
2. Remove the drain plug and drain the
oil into a suitable container.
3. Replace the drain plug washer after the
oil has thoroughly drained.
4. Reinstall the plug tightly.
5. Fill the engine with new oil to the
MAX mark on the dipstick.
6. Securely reinstall the oil-filler cap.
2.3-liter engine
Loosen
Tighten
Drain plug Front
Maintenance and Care
Owner Maintenance
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qBattery Maintenance
To get the best service from a battery:
lKeep it securely mounted.
lKeep the top clean and dry.
lKeep terminals and connections clean,
tight, and coated with petroleum jelly
or terminal grease.
lRinse off spilled electrolyte
immediately with a solution of water
and baking soda.
lIf the vehicle will not be used for an
extended time, disconnect the battery
cables and charge the battery every six
weeks.
Tires
For reasons of proper performance, safety,
and better fuel economy, always maintain
recommended tire inflation pressures and
stay within the recommended load limits
and weight distribution.
WARNING
Using Different Tire Types:
Driving your vehicle with different
types of tires is dangerous. It could
cause poor handling and poor
braking; leading to loss of control.
Except for the limited use of the
temporary spare tire, use only the
same type tires (radial, bias-belted,
bias-type) on all four wheels.
Using Wrong-Sized Tires:
Using any other tire size than what is
specified for your Mazda (page 10-6)
is dangerous. It could seriously affect
ride, handling, ground clearance, tire
clearance, and speedometer
calibration. This could cause you to
have an accident. Use only tires that
are the correct size specified for your
Mazda.
Maintenance and Care
Owner Maintenance
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9Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on equipment.
Customer Assistance ..................................................................... 9-2
Customer Assistance (U.S.A.) .................................................. 9-2
Customer Assistance (Canada) ................................................. 9-4
Customer Assistance (Puerto Rico) ........................................... 9-7
Mazda Importer/Distributors ...................................................... 9-8
Importer/Distributor .................................................................. 9-8
Distributor in Each Area ........................................................... 9-8
Warranty ....................................................................................... 9-9
Warranties for Your Mazda ....................................................... 9-9
Outside the United States ........................................................ 9-10
Outside Canada ....................................................................... 9-11
Registering Your Vehicle in A Foreign Country (Except United
States and Canada) .................................................................. 9-12
Add-On Non-Genuine Parts and Accessories ......................... 9-13
Cell Phones .................................................................................. 9-14
Cell Phones Warning ............................................................... 9-14
Type Approval of Equipment .................................................... 9-15
Type Approval of Equipment .................................................. 9-15
Uniform Tire Quality Grading System (UTQGS) .................... 9-16
Uniform Tire Quality Grading System (UTQGS) ................... 9-16
Reporting Safety Defects ............................................................ 9-18
Reporting Safety Defects ........................................................ 9-18
Service Publications .................................................................... 9-19
Service Publications ................................................................ 9-19
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Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management, you can reach Mazda North American Operations by one of three ways.
Log on at: www.mazdausa.com
Answers to many questions, including how to locate or contact a local Mazda
dealership in the U.S., can be found here. You can also send e-mail to Mazda by
clicking“contact”at this site.
By phone at:1 (800) 222-5500
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
9-2
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Canada)
qSatisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
qSTEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.
qSTEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-6).
qSTEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the“Vehicle Identification Labels”page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
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Customer Assistance
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Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
qMediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda's Customer
Satisfaction Program. If after exhausting the procedures in this manual your concern is still
not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered by the
Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about
how your concern may be reviewed and resolved by an independent third party through
binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.
qCanadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of it's dealers (that all parties cannot agree upon), the owner may wish
to use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program can obtain an
information booklet from your dealer, the Provincial Administrator or the
Canadian Motor Vehicle Arbitration Plan Office at the following address or telephone
number.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Registering Your Vehicle in A Foreign Country (Except
United States and Canada)
Government regulations in your country could require that automobiles meet specific
emission and safety standards.
Vehicles built for your country may differ from those built for other countries. In addition
to registration problems, satisfactory service may be difficult or even impossible in another
country.
The fuel specified for your vehicle may be unavailable.
Parts, servicing techniques, and tools necessary to maintain and repair your vehicle may be
unavailable.
There might not be an Authorized Mazda Dealer in the country you plan to take your
vehicle.
The Mazda warranty is valid only in certain countries.
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Warranty
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Uniform Tire Quality Grading System (UTQGS)
This information relates to the tire grading system developed by the U.S. National
Highway Traffic Safety Administration for grading tires by tread wear, traction, and
temperature performance.
qTread Wear
The tread wear grade is a comparative rating based on the wear rate of the tire when tested
under controlled conditions on a specified government test course.
For example, a tire graded 150 would wear one-and-a-half times as well on the government
course as a tire graded 100.
The relative performance of tires depends upon the actual conditions of their use, however,
and may depart significantly from the norm because of variations in driving habits, service
practices and differences in road characteristics and climate.
qTraction-AA, A, B, C
The traction grades, from highest to lowest, are AA, A, B, and C. These grades represent
the tire's ability to stop on wet pavement as measured under controlled conditions on
specified government test surfaces of asphalt and concrete. A tire marked C may have poor
traction performance.
WARNING
The traction grade assigned to this tire is based on braking (straight ahead) traction
tests and does not include acceleration cornering (turning), hydroplaning, or peak
traction characteristics.
qTemperature-A, B, C
The temperature grades A (the highest), B, and C, represent the tire's resistance to the
generation of heat and its ability to dissipate heat when tested under controlled conditions
on a specified indoor laboratory test wheel.
Sustained high temperature can cause the material of the tire to degenerate and reduce tire
life, and excessive temperatures can lead to sudden tire failure.
Grade C corresponds to a level of performance which all passenger vehicle tires must meet
under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent
higher levels of performance on the laboratory test wheel than the minimum required by
law.
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Customer Information and Reporting Safety Defects
Uniform Tire Quality Grading System (UTQGS)
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Service Publications
Factory-authorized Mazda service publications are available for owners who wish to do
some of their own maintenance and repair.
When requesting any of our publications through an Authorized Mazda Dealer, refer to the
chart below.
If they don't have what you need in stock, they can order it for you.
PUBLICATION ORDER NUMBER PUBLICATION DESCRIPTION
9999-95-063B-04R 2004 WORKSHOP MANUAL (English)
9999-95-039G-04R 2004 WIRING DIAGRAM (English)
9999-95-078C-04R (U.S.A. only) 2004 OWNER'S MANUAL
9999-EC-078C-04R (Canada only) 2004 OWNER'S MANUAL
9999-PR-078C-04R (Puerto Rico only) 2004 OWNER'S MANUAL
qWORKSHOP MANUAL:
Covers recommended maintenance and repair procedures of the drive train, body and
chassis.
qWIRING DIAGRAM:
Provides electrical schematics as well as component location for the entire electrical
system.
qOWNER'S MANUAL:
This booklet contains information regarding the proper care and operation of your vehicle.
This is not a technician's manual.
Customer Information and Reporting Safety Defects
Service Publications
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