vin MAZDA MODEL B-SERIES 2002 (in English) Manual PDF

CUSTOMER ASSISTANCE (CANADA)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
In our experience, any questions, problems or complaints regarding the
operation of your Mazda or any other general service transactions are
most effectively resolved by your dealer. If the cause of your
dissatifaction cannot adequately be addressed by normal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact Your Mazda Dealer
Discuss the matter with a member of dealership management. If the
Service Manager has already reviewed your concerns, contact the owner
of the dealership or its General Manager
STEP 2: Call the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service
Manager to arrange for you to meet the local Mazda Service
Representative. If more expedient, contact Mazda Canada Inc. Regional
Office nearest you for such arrangements.
STEP 2: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations
Department, Mazda Canada Inc., 305 Milner Avenue, Suite 400
Scarborough, Ontario M1B 3V4 Canada TEL: 1 (800) 263±4680.
Provide the Department with the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the ªVehicle
Identification Labelsº page of section 10 of this manual for the
location of the VIN.
4. Purchase date.
5. Present odometer reading.
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction.
The Department, in cooperation with the local Mazda Service
Representative, will review the case to determine if everything possible
has been done to ensure your satisfaction.
Customer Assistance
208

Please recognize that the resolution of service problems in most cases
requires the use of your Mazda dealer's service facilities. personnel and
equipment. We urge you to follow the above three steps in sequence
therefore for most effective results.
MEDIATION/ARBITRATION PROGRAM
Occasionally a customer concern cannot be resolved through Mazda's
Customer Satisfaction Program. If after exhausting procedures in this
manual, your concern is still not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered
by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will
advise you about how your concern may be reviewed and resolved by an
independent third party through binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our
dealers. Mazda's participation in CAMVAP makes a valuable contribution
to our achieving that goal. There is no charge for using CAMVAP.
CAMVAP results are fast, fair and final as the award is binding on both
you and Mazda Canada Inc.
CANADIAN MOTOR VEHICLE ARBITRATION PLAN (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached
between an owner, Mazda, and/or one of it's dealers (that all parties
cannot agree upon), the owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist
consumers in scheduling and preparing for their arbitration hearings.
However, before you can proceed with CAMVAP you must follow your
Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories. Consumers
wishing to obtain further information about the Program can obtain an
information booklet from their dealer, the Provincial Administrator of the
Canadian Motor Vehicle Arbitration Plan Office at the following address
or telephone number.
Canadian Motor Vehicle Arbitration Office
235 Yorkland Boulevard, Suite 300
North York, Ontario
M2J 4Y8
1 (800) 207±0685
Customer Assistance
209

Provincial Administrators may be reached locally as listed below:
Province/Territory CAMVAP Number
British Columbia & Yukon
Territories(604) 681±0312
Alberta & Northwest Territories (403) 426±0650
Saskatchewan (306) 352±9259
Manitoba (204) 942±7166
Ontario (416) 596±8824
Atlantic Canada (902) 422±5413
Quebec (418) 649±1330
REGIONAL OFFICES
Regional Offices Areas Covered
Mazda Canada Inc.
Western Region
8171 Ackroyd Road
Suite 2000
Richmond, B.C.
V6X 3K1
(604) 303±5670Alberta,
British Columbia,
Manitoba,
Saskatchewan,
Yukon
Mazda Canada Inc.
Central/Atlantic Region
305 Milner Avenue
Suite 400
Scarborough, Ontario.
M1B 3V4
1 (800) 263±4680Ontario,
New Brunswick,
Nova Scotia,
Prince Edward Island,
Newfoundland
Mazda Canada Inc.
Quebec Region
6111 Route Trans
Canadienne
Pointe Claire, Quebec
H9R 5A5
(514) 694±6390Quebec
Customer Assistance
210

MAZDA IMPORTERS/DISTRIBUTORS
U.S.A (Importer/Distributor)
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618±2922
P.O. Box 19734
Irvine, CA 92623±9734
TEL: 1 (800) 222±5500 (in U.S.A.)
(949) 727±1990 (outside U.S.A.)
(Distributor in each area)
CANADA
Mazda Canada Inc.
305 Milner Avenue, Suite 400
Scarborough, Ontario M1B 3V4 Canada
TEL: 1 (800) 263±4680 (in Canada)
(416) 609±9909 (outside Canada)
PUERTO RICO
Plaza Motors Corp. (Mazda de Puerto Rico)
P.O Box 362722, San Juan, Puerto Rico 00936±2722
TEL: (787) 788±9300
GUAM
Triple J. Motors
P.O. Box 6066 Tamuning, Guam
TEL: (671) 649±6555
SAIPAN
Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234±7524
Triple J Saipan, Inc. dba Triple J Motors
P.O. Box 500487, Saipan, MP 96950-0487
TEL: (670) 234±7133/3051
AMERICAN SAMOA
Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American Samoa 96799
TEL: (684) 699±9347
Customer Assistance
212

(Note)
If you live in the U.S.A., all correspondence to Mazda Motor Corporation
should be forwarded to:
Mazda North American Operations
7755, Irvine Center Drive
Irvine, California 92618±2922
P.O. Box 19734
Irvine, CA 92623±9734
Customer Assistance Center
or toll free at 1 (800) 222±5500
If you live outside of the U.S.A., please contact the nearest Mazda
Distributor. ( See theMazda Importers/Distributorssection of this
manual).
SERVICE PUBLICATIONS
Factory-authorized Mazda service publication are available for owners
who wish to do some of their own maintenance and repair.
When requesting any of our publications through an Authorized Mazda
Dealer, refer to the chart below.
If they don't have what you need in stock, they can order it for you.
PUBLICATION ORDER NUMBER PUBLICATION DESCRIPTION
9999 95 022B 02 2002 WORKSHOP MANUAL
9999 95 020G 02 2002 WIRING DIAGRAM
9999 95 023C 02 2002 OWNER'S MANUAL
WORKSHOP MANUAL:
Covers recommended maintenance and repair procedures of the drive
train, body and chassis.
WIRING DIAGRAM:
Provides electrical schematics as well as component location for the
entire electrical system.
OWNER'S MANUAL:
This booklet contains information regarding the proper care and
operation of your vehicle. This is not a technician's manual.
Please note that your Authorized Mazda Dealership has trained
personnel and special service tools to correctly and safely
maintain Mazda vehicles.
Customer Assistance
215

²4.0L Engine
²Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
CLEANING NON-PAINTED PLASTIC EXTERIOR PARTS
Use vinyl cleaner for routine cleaning. Clean with a tar remover if
necessary. Do not clean plastic parts with thinners, solvents or
petroleum-based cleaners.
CLEANING MIRRORS
Do not clean your mirrors with a dry cloth or abrasive materials. Use a
soft cloth and mild detergent and water. Be careful when removing ice
from outside mirrors because you may damage the reflective surface.
CLEANING THE EXTERIOR LAMPS
Wash with the same detergent as the exterior of your vehicle. If
necessary, use a tar remover.
To avoid scratching the lamps, do not use a dry paper towel, chemical
solvents or abrasive cleaners.
CLEANING THE WIPER BLADES, WINDSHIELD AND REAR
WINDOW
If the wiper blades do not wipe properly, clean the wiper blade rubber
element with undiluted windshield washer solution or a mild detergent.
To avoid damaging the blades, do not use fuel, kerosene, paint thinner or
other solvents.
Cleaning
221

INTRODUCTION
Be extremely careful to prevent injury to yourself and others and
damage to your vehicle when using this manual for inspection and
maintenance.
If you're unsure about any procedure it describes, we strongly urge you
to have a reliable and qualified service shop perform the work, preferably
an Authorized Mazda Dealer.
Factory-trained Mazda technicians and genuine Mazda parts are best for
your vehicle. Without this expertise and the parts that have been
designed and made especially for your Mazda, inadequate, incomplete,
and insufficient servicing may result in problems. This could lead to
vehicle damage or an accident and injuries.
For expert advice and quality service, consult an Authorized Mazda
Dealer.
The owner should retain evidence that proper maintenance has been
performed as prescribed.
A claim against a warranty will not qualify if it results from lack of
maintenance and not from defective material or authorized Mazda
workmanship.
Any auto repair shop using parts equivalent to your Mazda's original
equipment may perform maintenance.But we recommend that it
always be done by an Authorized Mazda Dealer using genuine
Mazda parts.
SCHEDULED MAINTENANCE
Schedule I ± Normal Driving Conditions/Emission Control
Systems
Follow Schedule I if the vehicle is operated mainly where none of the
following conditions apply. If any do apply follow Schedule II.
²Repeated short-distance driving.
²Driving in dusty conditions.
²Towing a trailer.
²Operating in hot weather in stop-and-go ªrush hourº traffic.
²Extended periods of idling or low-speed operation.
²High-speed operation with a fully loaded vehicle.
²Off-road operation.
Maintenance and Specifications
224

NOTE:After the described period, continue to follow the described
maintenance at the recommended intervals.
Chart symbols
I: Inspect, and if necessary correct, clean or replace
A: Adjust
R: Replace
L: Lubricate
Normal driving service intervals ± perform at the months or distances
shown, whichever occurs first.
Maintenance ItemMaintenance Interval (Number of months or km (miles),
whichever comes first)
Months 4 8 12 16 20 24 28 32 36 40 44 48
x 1000 Miles 5 10 15 20 25 30 35 40 45 50 55 60
(x 1000 km) (8) (16) (24) (32) (40) (48) (56) (64) (72) (80) (88) (96)
ENGINE
Engine oil Ðevery 6 months RRRRRRRRRRR R
Oil filterÐevery 6 months RRRRRRRRRRR R
PCV valve
AIR CLEANER
Air cleaner filter R R
IGNITION SYSTEM
Spark plugs *4
COOLING SYSTEM
Engine Coolant (green) Replace at first 45,000 miles (72,000 km) or 36
months, after that, every 30,000 miles (48,000 km)
or 24 months
Coolant condition and protection,
hoses and clamps Ð annually Ðprior
to cold weather every 12 monthsIII I
CHASSIS AND BODY
Wheel lug nut torque *1 IIIIIIIIIII I
Inspect tires for wear and rotate (X
= recommended interval for optimal
tire life)IXIXXIXXIXX I
Clutch reservoir fluid level IIIIII
Front wheel bearings (4x2) L
Maintenance and Specifications
225

3. At 60,000 miles (96,000 km), the dealer will replaace the PCV valve
at no cost, except Canada and California vehicles.
4. Refer to vehicle emission control information label for spark plug and
gap specifications.
5. The California Air Resources Board has determined that the failure
to perform this maintenance item will not nullify the emission
warranty nor limit recall liability prior to completion of the vehicle's
useful life.
SCHEDULE II ± SPECIAL OPERATING CONDITIONS
If your driving habitsFREQUENTLYinclude one or more of the
following conditions:
²Short trips oflessthan 16 km (10 miles) when outside temperatures
remain below freezing.
²Towing a trailer, or carrying maximum loads.
²Operating in severe dust conditions.
²Operating duringhot weatherin stop-and-go ªrush-hourº traffic.
²Extensive idling, such as police, taxi or door-to-door delivery service.
²High speed operation with a fully loaded vehicle (max. GVW).
²Off-road operation.
Change ENGINE OIL AND OIL FILTER every 3 months or 4,800 km
(3,000 miles) whichever occurs first.
NOTE:Idling the engine for extended periods will accumulate more
hours of use on your vehicle than is actually indicated by the mileage
odometer. Consequently, the odometer reading can be often misleading
when determining the right time to change your engine oil and filter. If
you are using your vehicle in a manner which allows it to remain
stationary while the engine is running for long periods (door-to-door
delivery, taxi, police, power/utility company trucks, or similar duty), then
Mazda recommends you increase the frequency of oil and filter changes
to an interval equivalent to 200 ENGINE HOURS of use. Since most
vehicles are not equipped with hour-meters, it may be necessary for you
to approximate your idle time and plan oil/filter changes accordingly.
Maintenance and Specifications
229

Special Operating
Conditions
Replace Engine Oil and Filter
Inspect Brake System
Replace Fuel Filter
Change Automatic Transmission Fluid
Replace Spark Plugs
Replace Engine Air Filter
Change Manual Transmission Fluid
Inspect and Lubricate U-Joints
Lubricate Front Wheel Bearing (4x2)
Change Transfer Case Fluid (4x4)
Suggested Maintenance
Interval3,000
miles or
3 months5,000
miles15,000
miles30,000
miles60,000
milesAs
requiredAs
requiredAs
required30,000
miles60,000
miles
Towing a trailer or
using a camper or
car top carrierXX XX
Extensive idling or
low-speed driving
for long distances
as in heavy
commercial use
such as delivery,
taxi or patrol carX XXXX XX
Operating in dusty
conditions such as
unpaved or dusty
roadsXXX X
Off road operation X X X
For specific recommendations see your authorized Mazda dealer or
qualified service professional.
OWNER MAINTENANCE
Owner Maintenance Schedule
The owner or a qualified service technician should make these vehicle
inspections at the indicated intervals to ensure safe and dependable
operation.
Bring any problem to the attention of an Authorized Mazda Dealer or
qualified service technician as soon as possible.
Maintenance and Specifications
230