audio MAZDA MODEL CX-3 2019 Owners Manual (in English)

Troubleshooting
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth®, contact our toll-free customer service center.
•U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
•Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
•Mexico
Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx
Bluetooth
® Device pairing, connection problems
Symptom CauseSolution method
Unable to perform pairing ―Make sure that the Bluetooth
® de-
vice is compatible with the Blue-
tooth
® unit, and that Bluetooth® and
Find Mode*1 are on and the airplane
mode is off in the Bluetooth® device
setting. Turn off the power of the
Bluetooth
® device once, then turn it
back on. If pairin g is still not possi-
ble after this, contact an Authorized
Mazda Dealer or Mazda Bluetooth
®
Hands-Free Customer Service.
Interior Features
Audio Set [Type B (touchscreen)]
5-115
CX-3_8GR7-EA-18B_Edition1 2017-12-20 16:18:14

SymptomCauseSolution method
Pairing cannot be performed again The pairing information paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing using the following
procedure:
1. Delete the applicable Blue-
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue-
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an Au-
thorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Unable to perform pairing The Bluetooth
® function and the
Find Mode/Visible setting*1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth® func-
tion and the Find Mode/Visible set-
ting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.Move the device to a location in
which radio wave interference is
less likely to occur.
Does not connect automatically
when starting the engine The pairing information is updated
when the device OS is updated.Perform pairing using the following
procedure:
1. Delete the applicable Blue-
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue-
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an Au-
thorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
*1 Setting which detects the existe nce of a device external to the Bluetooth® unit.
Interior Features
Audio Set [Type B (touchscreen)]
5-116
CX-3_8GR7-EA-18B_Edition1 2017-12-20 16:18:14

NOTE
•When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth
® unit.
•If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once again, and pair to a newly detected
“Mazda”.
•Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and
on the vehicle.
•If Bluetooth®-enabled devices are used in the following locations or conditions,
connection via Bluetooth
® may not be possible.
•The device is in a location hidden from the center display such as behind or under a
seat, or inside the glove compartment.
•The device contacts or is covered by a metal object or body.
•The device is set to power-saving mode.
•Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and
Bluetooth
® audio. For example, device A can be connected as a Bluetooth® Hands-Free
device and device B can be connected as a Bluetooth
® audio device. However, the
following may occur when they are used at the same time.
•The Bluetooth® connection of the device is disconnected.
•Noise occurs in the Hands-Free audio.
•Hands-Free operates slowly.
Voice recognition related problems
Symptom CauseSolution method
Poor voice recognition
•Excessive, slow speech.•Excessive, forceful speech (shout-
ing).
•Speaking before the beep sound
has ended.
•Loud noise (speaking or noise from
outside/inside vehicle).
•Airflow from A/C is blowing
against the microphone.
•Speaking in off-standard expres-
sions (dialect). Regarding the causes indicated on
the left, be careful with how you
speak. In addition,
when numbers
are spoken in a sequence, recogni-
tion ability will improve if no stop is
placed between the numbers.
False recognition of numbers
Poor voice recognition
There is a malfunction in the micro-
phone.A poor connection or malfunction
with the microphone may have oc-
curred. Consult an Authorized Maz-
da Dealer.
Interior Features
Audio Set [Type B (touchscreen)]
5-117
CX-3_8GR7-EA-18B_Edition1
2017-12-20 16:18:14

SymptomCauseSolution method
Phone-related voice recognition is
disabled There is a problem with the connec-
tion between the Bluetooth
® unit
and the device. If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognized The Bluetooth
® system is under a
condition in whi ch recognition is
difficult. By carrying out th
e following meas-
ures, the rate of recognition will im-
prove.•Clear memory from the phonebook
which is not used very often.
•Avoid shortened names, use full
names. (Recognition improves the
longer the name is. By not using
names such as “Mom”, “Dad”, rec-
ognition will improve.)
When operating the audio, a song
name is not recognized Song names cannot be recognized
by voice.
―
You want to skip guidance ― Guidance can be skipped by quickly
pressing and releasing the talk but-
ton.
Regarding problems with calls
Symptom
CauseSolution method
When starting a call, vehicle noise
from the other party can be heard For about 3 seconds after starting a
call, the Bluetooth
® unit's Noise
Suppression function requires time
to adapt to the call environment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.
Other problems
Symptom
CauseSolution method
The indication for the remaining
battery is different between the ve-
hicle and the device The indication method is different
between the vehicle and the device.
―
When a call is made from the vehi-
cle, the telephone number is updated
in the incoming/outgoing call record
but the name does not appear The number has not
been registered
into the phonebook. If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when
the engine is restarted.
The cell phone does not synchronize
with the vehicle regarding the in-
coming/outgoing call record Some types of cell phones do not
synchronize automatically.
Operate the cell p
hone for synchro-
nization.
Interior Features
Audio Set [Type B (touchscreen)]
5-118
CX-3_8GR7-EA-18B_Edition1 2017-12-20 16:18:14

SymptomCauseSolution method
It takes a long time to complete the
function for changing the language A maximum of 60 seconds is re-
quired.
―
Interior Features
Audio Set [Type B (touchscreen)]
5-119
CX-3_8GR7-EA-18B_Edition1
2017-12-20 16:18:14

Things You Need to Know
WA R N I N G
Always adjust the audio while the vehicle is
stopped:
Do not adjust the audio control switches
while driving the vehicle. Adjusting the
audio while driving the vehicle is
dangerous as it could distract your
attention from the vehicle operation which
could lead to a serious accident.
Even if the audio control switches are
equipped on the steering wheel, learn to
use the switches without looking down at
them so that you can keep your maximum
attention on the road while driving the
vehicle.
CAUTION
For the purposes of safe driving, adjust the
audio volume to a level that allows you to
hear sounds outside of the vehicle
including car horns and particularly
emergency vehicle sirens.
NOTE
•To prevent the battery from being
discharged, do not leave the audio
system on for a long period of time when
the engine is not running.
•If a cellular phone or CB radio is used
in or near the vehicle, it could cause
noise to occur from the audio system,
however, this does not indicate that the
system has been damaged.
Do not spill any liquid on the audio
system.
▼ Radio Reception
AM characteristics
AM signals bend around such things as
buildings or mountains and bounce off the
ionosphere.
Therefore, they can reach longer distances
than FM signals.
Because of this, 2 st
ations may sometimes
be picked up on the same frequency at the
same time.
Station 2
Station 1 Ionosphere
Interior Features
Appendix
5-120
CX-3_8GR7-EA-18B_Edition1
2017-12-20 16:18:14

Weak signal noise
In suburban areas, broadcast signals
become weak because of distance from the
transmitter. Reception in such fringe areas
is characterized by sound breakup.
Strong signal noise
This occurs very close to a transmitter
tower. The bro adcast signals are extremely
strong, so the result is noise and sound
breakup at the radio receiver.
Station drift noise
When a vehicle reaches the area of 2
strong stations broadcasting at similar
frequencies, the original station may be
temporarily lost and the second station
picked up. At this time there will be some
noise from this disturbance.
Station 2
88.3 MHz
Station 1
88.1 MHz
▼
Operating Tips for MP3
MP3 stands for MPEG Audio Layer 3,
which is standardized voice compression
established by the ISO
*1 working group
(MPEG).
Use of MP3 allows for audio data to be
compressed to approximately a tenth of
the source data size.
This unit plays files with the extension
(.mp3) as MP3 files.
*1 International Organization for
Standardization
CAUTION
Do not use an audio file extension on files
other than audio files. In addition, do not
change the audio file extension. Otherwise,
the unit will not recognize the file correctly
resulting in noise or a malfunction.
NOTE
Supply of this product only conveys a
license for private, non-commercial use
and does not convey a license nor imply
any right to use this product in any
commercial (i.e. revenue-generating) real
time broadcasting (terrestrial, satellite,
cable and/or any other media),
broadcasting/streaming via the Internet,
intranets and/or other networks or in other
electronic content distribution systems,
such as pay-audio or audio-on-demand
applications. An independent license for
such use is required. For details, please
visit http://www.mp3licensing.com.
•When naming an MP3 file, be sure to
add an MP3 file extension (.mp3) after
the file name.
Interior Features
Appendix
5-122
CX-3_8GR7-EA-18B_Edition1 2017-12-20 16:18:14

•The number of characters which can be
displayed is restricted.
▼Operating Tips for WMA
WMA is short for Windows Media*1
Audio and is the audio compression
format used by Microsoft
*1.
Audio data can be created and stored at a
higher compression ratio than MP3.
This unit plays files with the extension
(.wma) as WMA files.
*1 Windows Media and Microsoft are registered trademarks of Microsoft
Corporation U.S. in the United States
and other countries.

CAUTION
Do not use an audio file extension on
files
other than audio files. In addition, do not
change the audio file extension. Otherwise,
the unit will not recognize the file correctly
resulting in noise or a malfunction.
•WMA files written under specifications
other than the indic ated specification
may not play normally or files or folder
names may not display correctly.
•The file extension may not be provided
depending on the computer operating
system, version, software, or settings. In
this case, add the file extension “.wma”
to the end of the file name, and then
write it to the memory.
▼ Operating Tips for AAC
AAC stands for Advanced Audio Coding,
which is standardized voice compression
established by the ISO
*1 working group
(MPEG). Audio data can be created and
stored at a higher com pression ratio than
MP3.
This unit plays files with the extensions
(.aac
*2/.m4a/.wav*2) as the AAC files.
CAUTION
Do not use an audio file extension on files
other than audio files. In addition, do not
change the audio file extension. Otherwise,
the unit will not recognize the file correctly
resulting in noise or a malfunction.
•AAC files written under specifications
other than the indicated specification
may not play normally or files or folder
names may not display correctly.
•The file extension may not be provided
depending on the computer operating
system, version, softw are, or settings. In
this case, add the file extension “.aac
*2”,
“.m4a”, or “.wav*2” to the end of the file
name, and then write it to the memory.
*1 International Organization for
Standardization
*2 Type B
Interior Features
Appendix
5-123
CX-3_8GR7-EA-18B_Edition1 2017-12-20 16:18:14

▼Operating Tips for OGG
OGG is the audio compression format for
Xiph. Org Foundation.
Audio data can be created and stored at a
higher compression ratio than MP3.
This unit plays files with the extension
(.ogg) as OGG files.

CAUTION
Do not use an audio file extension on files
other than audio files. In addition, do not
change the audio file extension. Otherwise,
the unit will not recognize the file correctly
resulting in noise or a malfunction.
•OGG files written under specifications
other than the indicated specification
may not play normally or files or folder
names may not display correctly.
•The file extension may not be provided
depending on the computer operating
system, version, software, or settings. In
this case, add the f
ile extension “.ogg”
to the end of the file name, and then
write it to the memory.
▼ Operating Tips for USB device
This unit plays audio files as follows:
Extension Playback with this unit
.mp3 MP3
.wma WMA
.aac
*1AAC
.m4a
.wav
*1WAV
.ogg
*1OGG
CAUTION
Do not use an audio file extension on files
other than audio files. In addition, do not
change the audio file extension. Otherwise,
the unit will not recognize the file correctly
resulting in noise or a malfunction.
NOTE
•Playback may not be possible depending
on the type and condition of the USB
flash memory even if the audio file
complies with the standard.
•A copyright protected WMA/AAC file
cannot be played in this unit.
•(Type B)
If a file name in the USB memory is too
long, it could cause operation problems
such as not being able to playback the
song.
(Recommended: Within 80 characters)
•The order of the music data stored in the
device may differ from the playback
order.
•To prevent loss or damage of stored
data, we recommend that you always
back up your data.
Interior Features
Appendix
5-124
CX-3_8GR7-EA-18B_Edition1 2017-12-20 16:18:14

•If a device exceeds the maximum
electric current value of 1,000 mA, it
may not operate or recharge when
connected.
•Do not pull out the USB device while in
the USB mode (only pull it out while in
FM/AM radio mode).
•The device will not operate if the data is
password protected.
MP3/WMA/AAC/OGG files written under
specifications other than the indicated
specification may not play normally or
files/folder names may not display
correctly.
*1Type B
▼ Operating Tips for iPod
This unit supports playback of music files
recorded to an iPod.

∗ iPod is a trademark of Apple Inc.,
registered in the U.S. and other
countries.
The iPod may not be compatible
depending on the model or OS version. In
this case, an error message is displayed.
CAUTION
 Remove the iPod when it is not in use.
Because the iPod is not designed to
withstand excessive changes in
temperature inside the cabin, it could be
damaged or the battery may deteriorate
due to the excessive temperature or
humidity inside the cabin if it is left in the
vehicle.
 If data in the iPod is lost while it is
connected to the unit, Mazda cannot
guarantee recovery of any lost data.
 If the iPod battery is deteriorated, the
iPod may not recharge and playback
may not be possible when it is connected
to the unit.
 For details on using the iPod, refer to the
iPod instruction manual.
 When connecting the iPod to a USB port,
all commands are made from the audio
unit. iPod control is not possible.
NOTE
The audio unit cannot display images or
videos stored in an iPod.
Interior Features
Appendix
5-125
CX-3_8GR7-EA-18B_Edition1 2017-12-20 16:18:14