ACC MAZDA MODEL CX-30 2021 Owners Manual

8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-
on equipment.
Customer Assistance................. 8-2 Customer Assistance
(U.S.A.).................................8-2
Customer Assistance
(Canada).............................. 8-7
Customer Assistance (Puerto
Rico)................................... 8-10
Customer Assistance
(Mexico)............................. 8-11
Mazda Importer/Distributors ..........
............................................ 8-13 Importer/Distributor............8-13
Reporting Safety Defects.......... 8-14 Reporting Safety Defects
(U.S.A.)...............................8-14
Reporting Safety Defects
(Canada)............................ 8-15
Warranty................................8-16 Warranties for Your Mazda ..........
.......................................... 8-16
Outside the United States/
Canada............................... 8-16
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada).............. 8-17
Add-On Non-Genuine Parts and
Accessories......................... 8-18
Cell Phones............................ 8-19Cell Phones Warning............ 8-19
Event Data Recorder................ 8-20 Event Data Recorder (U.S.A. and
Canada)..............................8-20
Recording of Vehicle Data........ 8-21 Recording of Vehicle Data.... 8-21
Uniform Tire Quality Grading System
(UTQGS)................................ 8-22 Uniform Tire Quality Grading
System (UTQGS).................. 8-22
Tire Information (U.S.A.).......... 8-24 Tire Labeling........................ 8-24
Location of the Tire Label
(Placard)............................. 8-28
Tire Maintenance................. 8-30
Vehicle Loading................... 8-31
Steps for Determining the Correct
Load Limit........................... 8-35
Declaration of Conformity....... 8-36 Declaration of Conformity ...........
.......................................... 8-36
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Customer Assistance(U.S.A.)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
NOTE
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical conditions in
accordance with a certified physician,
contact an Authorized Mazda Dealer.
For more informatio
n, go to NHTSA
website www.safercar.gov (VEHICLE
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda
Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical conditions in
accordance with a certified
physician, go to STEP 2.
▼ STEP 2: Contact Mazda North
American Operations
If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modified to
accommodate a person with certain
medical conditions in accordance with
a certified physician, you can reach
Mazda North American Operations by
one of the following ways.

Log on: at www.MazdaUSA.com

Customer Information and Reporting Safety Defects
Customer Assistance
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Answers to many questions, including
how to locate or contact a local Mazda
dealership in the U.S., can be found
here.

E-mail: click on “Contact Us” located
on the bottom of the page at
www.mazdausa.com under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and
effectively, please help us by providing
the following information:
1. Your name, address, and telephonenumber
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please
contact your nearest Mazda
Distributor.▼ STEP 3: Contact Better Business
Bureau (BBB)
Mazda North American Operations
realizes that mutual agreement on
some issues may not be possible. As a
final step to ensure that your concerns
are being fairly considered, Mazda
North American Operations has
agreed to participate in a dispute
settlement program administered by
the Better Business Bureau (BBB)
system, at no cost to you the
consumer.

BBB AUTO LINE works with consumers
and the manufacturer in an attempt to
reach a mutually acceptable resolution
of any warranty related concerns. If the
BBB is not able to facilitate a
settlement they will provide an
informal hearing before an arbitrator.

You are required to resort to BBB
AUTO LINE before exercising rights or
seeking remedies under the Federal
Magnuson-Moss Warranty Act, 15
U.S.C. § 2301 et seq. To the extent
permitted by the applicable state
“Lemon Law”, you are also required to
resort to BBB AUTO LINE before
exercising any rights or seeking
remedies under the “Lemon Law”. If
you choose to seek remedies that are
not created by the Magnuson-Moss
Warranty Act or the applicable state
“Lemon Law”, you are not required to
first use BBB AUTO LINE.

Customer Information and Reporting Safety Defects
Customer Assistance
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The whole process normally takes 40
days or less. The arbitration decision is
not binding on you or Mazda unless
you accept the decision. For more
information about BBB AUTO LINE,
including current eligibility standards,
please call 1-800-955-5100 or visit
the BBB website at www.bbb.org/
autoline.

Being truly committed to customer
satisfaction is more than a phrase with
Mazda. We hope to satisfy every
customer directly, but if there is ever a
question about our decision, Mazda
believes in providing a fast, fair and
free method such as the BBB AUTO
LINE to ensure Mazda delivers on our
commitment to do the right thing for
our customers!
▼California Customers
1. Mazda North American Operations
participates in BBB AUTO LINE, a
mediation/arbitration program
administered by the Council of
Better Business Bureaus [3033
Wilson Boulevard, Arlington,
Virginia 22201] through local Better
Business Bureaus. BBB AUTO LINE
and Mazda have been certified by
the Arbitration Certification
Program of the California
Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we
encourage you to bring it to our
attention. If we are unable to
resolve it, you may file a claim with
BBB AUTO LINE. Claims must be
filed with BBB AUTO LINE within six
(6) months after the expiration of
the warranty.
3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no
charge for the call.
4. In order to file a claim with BBBAUTO LINE, you will have to
provide your name and address,
the brand name and vehicle
identification number (VIN) of your
vehicle, and a statement of the
nature of your problem or
complaint. You will also be asked to
provide: the approximate date of
your acquisition of the vehicle, the
vehicle's current mileage, the
approximate date and mileage at
the time any problem(s) were first
brought to the attention of Mazda
or one of our dealers, and a
statement of the relief you are
seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through
mediation. If mediation is not
successful, or if you do not wish to
participate in mediation, claims
within the program's jurisdiction
may be presented to an arbitrator
at an informal hearing. The
arbitrator's decision should
ordinarily be issued within 40 days
from the time your complaint is
filed; there may be a delay of 7
days if you did not first contact
Mazda about your problem, or a
delay of up to 30 days if the
arbitrator requests an inspection/
report by an impartial technical
expert or further investigation and
report by BBB AUTO LINE.
Customer Information and Reporting Safety Defects
Customer Assistance
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The vehicle is out of service by
reason of repair of
nonconformities by Mazda or its
agents for a cumulative total of
more than 30 calendar days after
delivery of the vehicle to the
buyer.

NOTICE TO Mazda AS REQUIRED
ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
200 Spectrum Center Drive Suite
100
Irvine, California 92618
ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repairs,
reimbursement for money paid to
repair a vehicle or other expenses
incurred as result of a vehicle
nonconformity, repurchase or
replacement of your vehicle, and
compensation for damages and
remedies available under Mazda's
written warranty or applicable law.
9. The following remedies may not be
sought in BBB AUTO LINE: punitive
or multiple damages, attorneys'
fees, or consequential damages
other than as prov ided in California
Civil Code Section 1794 (a) and
(b).
10.You may reject the decision issued by a BBB AUTO LINE arbitrator. If
you reject the decision, you will be
free to pursue further legal action.
The arbitrator's decision and any
findings will be admissible in a
court action.11.If you accept the arbitrator's decision, Mazda will be bound by
the decision, and will comply with
the decision within a reasonable
time not to exceed 30 days after we
receive notice of your acceptance
of the decision.
12.Please call BBB AUTO LINE at 1-800-955-5100 for further details
about the program.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance(Mexico)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
▼
Contact Your Mazda Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical condition in
accordance with a certified physician
you must contact your dealership in
order to avoid the potential loss of
the warranty of your vehicle which
may occur if some third party is hired
by the customer to make any
modifications to this system.

Log on: at
www.mazdamexico.com.mx

Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.

E-mail: click on “Contactanos” at the
top of the page at
www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA
(62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
Customer Information and Reporting Safety Defects
Customer Assistance
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Warranties for YourMazda
▼Warranties for Your Mazda
New Vehicle Limited WarrantyPowertrain Limited WarrantySafety Restraint System Limited
Warranty
Anti-perforation Limited WarrantyFederal Emission Control Warranty/
California Emission Control Warranty
Emission Defect WarrantyEmission Performance WarrantyEmission Control WarrantyReplacement Parts and Accessories
Limited Warranty
Tire Warranty
NOTE
Warranty information varies depending
on the country. Refer to the Warranty
Booklet for detailed warranty
information.
Outside the United
States/Canada
▼ Outside the United States/Canada
Government regulations in the United
States/Canada require that
automobiles meet
specific emission
regulations and safety standards.
Therefore, vehicles built for use in the
United States/Canada may differ from
those sold in other countries.

The differences may make it difficult or
even impossible for your vehicle to
receive satisfactory servicing in other
countries. We strongly recommend
that you NOT take your Mazda outside
the United States/Canada.

United States
However, in the event that you are
moving to Canada permanently,
Mazda vehicles built for use in the
United States could be eligible for
exportation to Canada with specific
vehicle modifications to comply with
the Canadian Motor Vehicle Safety
Standards (CMVSS).

Canada
However, in the event that you are
moving to the United States
permanently, Mazda vehicles built for
use in Canada coul d be eligible for
exportation to the United States with
specific vehicle modifications to
comply with the United States Federal
Motor Vehicle Safety Standards
(FMVSS).
Customer Information and Reporting Safety Defects
Warranty
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Add-On Non-GenuinePa r t s a n d A cc e s s o r i e s
▼ Add-On Non-Genuine Parts and
Accessories
Non-genuine parts and accessories for
Mazda vehicles can be found in stores.
These may
fit your vehicle, but they are
not approved by Mazda for use with
Mazda vehicles. When you install
non-genuine parts or accessories, they
could affect your vehicle's
performance or safety systems; the
Mazda warranty doesn't cover this.
Before you install any non-genuine
parts or accessories, consult an
Authorized Mazda Dealer.
WARNING
Always consult an Authorized Mazda
Dealer before you install non-genuine
parts or accessories:
Improperly designed parts or
accessories could seriously affect your
vehicle's performance or safety
systems. This could cause you to have
an accident or increase your chances of
injuries in an accident.
Be very careful in choosing and
installing add-on electrical
equipment, such as mobile
telephones, two-way radios, stereo
systems, and car alarm systems:
Incorrectly choosing or installing
improper add-on equipment or
choosing an improper installer is
dangerous. Essential systems could be
damaged, causing engine stalling,
air-bag (SRS) activation,
ABS/TCS/DSC inactivation, or a fire in
the vehicle.
Mazda assumes no responsibility for
death, injury, or expenses that may
result from the installation of add-on
non-genuine parts or accessories.
Customer Information and Reporting Safety Defects
Warranty
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Cell Phones Warning
▼Cell Phones Warning
WARNING
Please comply with the legal
regulations concerning the use of
communication equipment in vehicles
in your country:
Use of any electrical devices such as
cell phones, computers, portable
radios, vehicle navigation or other
devices by the driver while the vehicle
is moving is dangerous. Dialing a
number on a cell phone while driving
also ties-up the driver's hands. Use of
these devices will cause the driver to
be distracted and could lead to a
serious accident. If a passenger is
unable to use the device, pull
off the
right-of-way to a safe area before use.
If use of a cell phone is necessary
despite this warning, use a hands-free
system to at least leave the hands free
to drive the vehicle. Never use a cell
phone or other electrical devices while
the vehicle is moving and, instead,
concentrate on the full-time job of
driving.
Customer Information and Reporting Safety Defects
Cell Phones
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Event Data Recorder
(U.S.A. and Canada)
▼ Event Data Recorder
This vehicle is equipped with an event
data recorder (EDR). The main
purpose of an EDR is to record, in
certain crash or near crash-like
situations, such as an air bag
deployment or hitting a road obstacle,
data that will assist in understanding
how a vehicle’s systems performed.
The EDR is designed to record data
related to vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The EDR in
this vehicle is designed to record such
data as:
How various systems in your vehicle
were operating;
Whether or not the driver and
passenger safety belts were buckled/
fastened;
How far (if at all) the driver was
depressing the accelerator and/or
brake pedal; and,
How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
NOTE:
EDR data are recorded by your vehicle
only if a non-trivial crash or near
crash-like situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded. However,
other parties, such as law
enforcement, could combine the EDR
data with the type of personally
identifying data routinely acquired
during a crash investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the special
equipment, can read the information if
they have access to the vehicle or the
EDR.

Mazda will not disclose any of the data
recorded in an EDR to a third party
unless:
A written agreement from the vehicle
owner or the lessee is obtained
Officially requested by the police or
other law enforcement authorities
Used as a defense for Mazda in a
lawsuit, claim, or arbitration
Ordered by a judge or court
However, if necessary Mazda will:
Use the data for research on Mazda
vehicle performance, including
safety.
Disclose the data or the summarized
data to a third party for research
purposes without disclosing vehicle
or owner identification information.
Customer Information and Reporting Safety Defects
Event Data Recorder
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