service MAZDA MODEL CX-5 2019 (in English) User Guide

Bluetooth® Preparation
▼Device pairing
To use Bluetooth® audio and Hands-Free,
the device equipped with Bluetooth
® has
to be paired to the unit using the following
procedure. A maximum of 7 devices
including Bluetooth
® audio devices and
hands-free mobile phones can be paired.
NOTE
The Bluetooth® system may not operate
for 1 or 2 minutes after the ignition is
switched to ACC or ON. However, this
does not indicate a problem. If the
Bluetooth
® system does not connect
automatically after 1 or 2 minutes have
elapsed, make sure that the Bluetooth
®
setting on the device is normal and
attempt to reconnect the Bluetooth
®
device from the vehicle side.
If Bluetooth®-enabled devices are used
in the following loca tions or conditions,
connection via Bluetooth
® may not be
possible.
The device is in a location hidden
from the center display such as behind
or under a seat, or inside the glove
compartment.
The device contacts or is covered by a
metal object or body.
The device is set to power-saving
mode.
Pairing Procedure
1. Select the
icon on the home screen
to display the Settings screen.
2. Select the
tab.
3. Select
.
4. Turn the Bluetooth® setting on.
5. Select
to display the
message and switch to the device
operation.
6. Using your device, perform a search
for the Bluetooth
® device (Peripheral
device).
7. Select “Mazda” from the device list searched by the device.
8. (Device with Bluetooth
® version 2.0)
Input the displayed 4-digit pairing
code into the device.
(Device with Bluetooth
® version 2.1
or higher)
Make sure the displayed 6-digit code
on the audio is also displayed on the
device, and touch the
.
Connection permission and phonebook
access permission for your mobile
device may be required depending on
the mobile device.
9. If pairing is successful, the functions
of the device connected to Bluetooth
®
are displayed.
10. (Devices compatible with Mazda
E-mail / SMS function)
SMS (Short Message Service)
messages, and E-mail for the device
are downloaded automatically. A
download permission operation for
your device may be required
depending on the device.
NOTE
When Call history and messages are
downloaded automatically, each
automatic download setting must be on.
Refer to Communication Settings on
page 5-74.
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How to Use Aha™
▼What is Aha™?
Aha™*1 is an application which can be used to enjoy various Internet
content such as
Internet radio and podcasts.
Stay connected to your friends activities by getting updates fr om Facebook and Twitter.
Using the location-based service, nearby services and destinati ons can be searched or
real-time local inform ation can be obtained.
For details on Aha™, refer to “http://www.aharadio.com/”.
*1 Aha™, the Aha™ logo, and the Ah a™ trade dress are trademarks or registered
trademarks of Harman International Industries, Inc., used with permission.
NOTE
The service content provided by Aha™ varies depending on the country in which the user
resides. In addition, the service is not available in some countries.
To operate Aha™ from your Bluetooth® device, perform the following in advance:
Install the Aha™ application to your device.
Create an Aha™ account for your device.
Log onto Aha™ using your device.
Select the preset station on your device.
If the Applications screen is not displayed on the device, Aha™ may not play on the
center display.
▼ Playback
Select the icon on the home screen to display the Entertainment screen. W
hen is
selected, the following icons are displayed at the bottom of th e center display. The displayed
icon differs depending on the selected station.
In addition, icons other than th e following icons may be displa yed.
Icon Function
Displays the Entertainment menu. Use to switch to a different audio source.
Displays the main menu.
Use to switch to other stations.
Displays the content list.
Use to switch to other desired content on the station.
Like*1
Evaluates the current content as “Like”.
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IconFunction
Dislike*1
Evaluates the current content as “Dislike”.
Reverses for 15 seconds.
Map (vehicles with navigation system)
Displays the destination searched by the location based services on the navigation system.
Call
A call can be made to the teleph one number of a shop searched using the Location Based
Services. Available when a device is connected as a Hands-Free.
Returns to the previous content.
Pauses playback of the content. W hen selected again, playback resumes.
Goes to the next content.
Fast-forwards for 30 seconds.
Displays sound settings to adjust audio quality level.
Refer to Volume/Display/Sound Controls on page 5-24.
*1 Some stations may use alternate variations of Like and Dislike, based on station type or provider.
Main menu
Select the
icon.
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Switch the tab and select the station category.
Ta bF u n c t i o n
Presets Displays the preset station list set on the device.
Select the preset station name to play the station content.
Nearby Select the desired station.
Guidance is provided to the sear
ched destination near the vehicle's posi‐
tion.
You can designate desired categor ies previously set using the filter setting
on your device.
NOTE
The available Location Based Services may differ because the services depend on the
content provided by Aha™.
Example of use (Location Based
Services)
1. Select the desired station from the
“Nearby” tab on the main menu.
The destination name or address
playback starts in the order of the
destination name list.
2. When the icon is selected, the
currently displayed destination is
displayed on the navigation system
(vehicles with navigation system).
3. When the
icon is selected, a phone
call is placed to the currently displayed
destination.
4. Select the icon to display the
content list.
Selection of other destinations from
the list can be made.
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NOTE
If the ignition is switched off during a
hands-free call, the line is transferred to
the device (Mobile phone)
automatically.
If the DTMF code has two or more
digits or symbols, each one must be
transmitted individually.
▼Call Interrupt
A call can be interrupted to receive an
incoming call from a third party.
When
is selected or the
pick-up button on the steering wheel is
pressed, the current call is held and the
system switches to t he new incoming call.
When
is selected, the current
call is ended and the system switches to
the new incoming call (GSM network
only).
When
is selected or the hang-up
button on the steering wheel is pressed, an
incoming call is refused.
NOTE
The function may not be available
depending on the contractual content of
the mobile device.
The function may not be operable
depending on the type of the telephone
network and the mobile device.
▼ Receiving and Replying to Messages
(available only with E-mail/SMS
compatible phones)
SMS (Short Message Service) messages,
and E-mail received by connected devices
can be downloaded, displayed, and played
(read by the system).
Additionally, replies can also be made to
calls and messages in the received
messages.
Downloading messages
Up to 20 new messages can be
downloaded and displayed from a
connected device.
NOTE
For E-mail, 20 messages for each account
can be downloaded.
(Automatic downloading)
The “Auto Download Email” (E-mail) or
“Auto Download Text Message” (SMS)
setting must be on. A message is
downloaded automatically when the
Bluetooth
® unit is connected to the device.
Refer to Communication Settings on page
5-74.
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Android Auto™ use-related issues
SymptomCauseSolution method
The Android Auto™ mode does not
launch even though the An‐
droid™-genuine connector cord is
inserted into the USB port and it is
connected to my Android™ Smart‐
phone. The Android Auto™ application has
not been downloaded to your An‐
droid™ Smartphone.
To use Android Auto™ with your
vehicle, the Android Auto™ appli‐
cation is required on your An‐
droid™ Smartphone. Download the
Android Auto™ application from
the Google store™.
You used the wrong USB port. Use the USB port displaying the
mark to start the Android Auto™
mode.
The error message, “Mobile device
error” is displayed after connecting
my Android™ Smartphone to the
USB port. There is mis-communication be‐
tween the vehicle's audio system
and your Android™ Smartphone.
Disconnect the connector cord from
the USB port once and then recon‐
nect it.
Your Android™ Smartphone cannot
be paired because another device is
connected via Bluetooth
®. Disconnect the other device's Blue‐
tooth
® connection, disconnect the
connector cord of the Android™
Smartphone from the USB terminal
once, and then reconnect it.
The icon of the application I want to
use is not displayed on the home
screen while in Android Auto™
mode. Only applications compatible with
Android Auto™ are displayed on
the screen.
Contact the application's supplier.
Voice recognition is poor or in‐
correct.
Voice recognition responds slow‐
ly or it does not work. ―
If you are having difficulty using
the voice recognitio
n, visit the An‐
droid Auto™ support site or contact
Google™.
There is a difference in the audio
volume between Bluetooth
® audio
and Android Auto™. ―Check the volume of the audio on
the device connected via Blue‐
tooth®. The volume on some devi‐
ces connected via Bluetooth® can
be adjusted.
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth®, contact our toll-free customer service center.
U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
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Mexico
Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx
Bluetooth
® Device pairing, connection problems
Symptom CauseSolution method
Unable to perform pairing ―Make sure that the Bluetooth
® de‐
vice is compatible with the Blue‐
tooth
® unit, and that Bluetooth® and
Find Mode*1 are on and the airplane
mode is off in the Bluetooth® device
setting. Turn off the power of the
Bluetooth
® device once, then turn it
back on. If pairin g is still not possi‐
ble after this, contact an Authorized
Mazda Dealer or Mazda Bluetooth
®
Hands-Free Customer Service.
Pairing cannot be performed again The pairing inform
ation paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing using the following
procedure:
1. Delete the applicable Blue‐
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue‐
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an Au‐
thorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Unable to perform pairing The Bluetooth
® function and the
Find Mode/Visible setting*1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth® func‐
tion and the Find Mode/Visible set‐
ting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.Move the device to a location in
which radio wave interference is
less likely to occur.
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SymptomCauseSolution method
Does not connect automatically
when starting the engine The pairing information is updated
when the device OS is updated.Perform pairing using the following
procedure:
1. Delete the applicable Blue‐
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue‐
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an Au‐
thorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
*1 Setting which detects the existe nce of a device external to the Bluetooth® unit.
NOTE
When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth
® unit.
If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once again, and pair to a newly detected
“Mazda”.
Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and
on the vehicle.
If Bluetooth®-enabled devices are used in the following locations or conditions,
connection via Bluetooth
® may not be possible.
The device is in a location hidden from the center display such as behind or under a
seat, or inside the glove compartment.
The device contacts or is covered by a metal object or body.
The device is set to power-saving mode.
Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and
Bluetooth
® audio. For example, device A can be connected as a Bluetooth® Hands-Free
device and device B can be connected as a Bluetooth
® audio device. However, the
following may occur when they are used at the same time.
The Bluetooth® connection of the device is disconnected.
Noise occurs in the Hands-Free audio.
Hands-Free operates slowly.
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Introduction
Be careful not to hurt yourself when inspecting your vehicle, replacing a tire, or doing some
kind of maintenance such as car w ashing. In particular, wear thick work gloves such as
cotton gloves when touching areas that are difficult to see whi le inspecting or working on
your vehicle. Doing inspections or procedures with your bare ha nds could cause injury.

If you are unsure about any procedure this manual describes, we strongly urge you to have a
reliable and qualified service shop perform the work, preferabl y an Authorized Mazda
Dealer.

Factory-trained Mazda technicians and genuine Mazda parts are b est for your vehicle.
Without this expertise and the parts that have been designed an d made especially for your
Mazda, inadequate, incomplete, and insufficient servicing may r esult in problems. This
could lead to vehicle damage or an accident and injuries.

For expert advice and quality service, consult an Authorized Ma zda Dealer.

To continue warranty eligibility and to protect your investment , it is your responsibility to
properly maintain your vehicle according to factory recommended schedules outlined in this
manual. As part of this you mu st keep your maintenance records, receipts, repair orders and
any other documents as evidence this maintenance was performed. You must present these
documents, should any warranty coverage disagreement occur. Fai lure to do so can result in
your warranty being voided ei ther in whole or in part.

This evidence may consist of the following:
The Mazda Scheduled Maintenance Record, refer to the Warranty B ooklet, must be
completely filled out showing mileage, repair order number, dat e for each service, and
signed by a qualified automotive service technician who service vehicles.
Original copies of repair orders or other receipts that include the mileage and date the
vehicle was serviced. Each receipt should be signed by a qualified automotive service
technician.
For self maintenance, a statement that you completed the mainte nance yourself,
displaying mileage and the date t he work was performed. Also, receipts for the
replacement parts (fluid, filters , etc.) indicating the date and mileage must accompany this
statement.

Maintenance and Care
Essential Information
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NOTE
If you elect to perform maintenance yourself or have your vehicle serviced at a location
other than an Authorized Mazda Dealer, Mazda requires that all fluids, parts and materials
must meet Mazda standards for durability and performance as described in this manual.

Claims against the warranty resulting from lack of maintenance, as opposed to defective
materials or authorized Mazda wo rkmanship, will not be honored.

Any auto repair shop using parts equivalent to your Mazda's ori ginal equipment may
perform maintenance. But we recommend that it always be done by an Authorized
Mazda Dealer using ge nuine Mazda parts.
Selecting “Maintenance Monitor” enables the system to notify yo u of your vehicle's
approaching inspection/servicing period (page 6-16).

The malfunction diagnosis connector is designed exclusively for connecting the specially
designed device to perform on-board diagnosis.
Do not connect any devices other than the specially designed ma lfunction diagnosis devices
for servicing. If any device othe r than the malfunction diagnosis device is connected, it may
affect the vehicle's electrical devices or lead to damage such as battery depletion.
Malfunction
diagnosis
connector
Maintenance and Care
Essential Information
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