service MAZDA MODEL CX-9 2011 (in English) Owner's Manual

Black plate (488,1)
Maintenance IntervalNumber of months or kilometers (miles), whichever comes first
Months 4 8 12 16 20 24 28 32 36 40 44 48
×1000 km 8 16 24 32 40 48 56 64 72 80 88 96
×1000 miles 5 10 15 20 25 30 35 40 45 50 55 60
AIR CONDITIONER SYSTEM
Cabin air filter Replace every 40,000 km (25,000 miles) or 2 years
Chart symbols:
I:Inspect: Inspect and clean, repair, adjust, fill up, or replace if necessary.
R:Replace
C:Clean
T:Tighten
L:Lubricate
Remarks:
*1 Use FL22 type coolant in vehicles with the inscription“FL22”on the radiator cap itself or the surrounding
area. Use FL22 when replacing the coolant.
*2 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at
the recommended time or mileage/kilometer period to ensure long-term reliability.
*3 If the vehicle is operated primarily under any of the following conditions, replace the spark plugs at every
96,000 km (60,000 miles) or shorter.
a) Repeated short-distance driving
b) Extended periods of idling or low-speed operation
c) Driving for long periods in cold temperatures or extremely humid climates
*4 If the vehicle is operated primarily under any of the following conditions, replace the rear differential oil at
every 45,000 km (28,100 miles).
a) Towing a trailer or using a car-top carrier
b) Driving in dusty, sandy or wet conditions
c) Extended periods of idling or low speed operation
d) Repeated short trips of less than 16 km (10 miles)
*5 If this component has been submerged in water, the oil should be replaced.
8-8
Maintenance and Care
Scheduled Maintenance
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Form No.8BH2-EA-10H

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Maintenance IntervalNumber of months or kilometers, whichever comes first
Months 6 12 18 24 30 36 42 48 54 60 66 72
×1000 km 10 20 30 40 50 60 70 80 90 100 110 120
AIR CONDITIONER SYSTEM
Cabin air filter R R R
Chart symbols:
I:Inspect: Inspect and clean, repair, adjust, fill up, or replace if necessary.
R:Replace
T:Tighten
L:Lubricate
Remarks:
*1 Use FL22 type coolant in vehicles with the inscription“FL22”on the radiator cap itself or the surrounding
area. Use FL22 when replacing the coolant.
*2 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at
the recommended time or kilometer period to ensure long-term reliability.
*3 If the vehicle is operated primarily under any of the following conditions, replace the rear differential oil at
every 40,000 km.
a) Towing a trailer or using a car-top carrier
b) Driving in dusty, sandy or wet conditions
c) Extended periods of idling or low speed operation
d) Repeated short trips of less than 16 km
*4 If this component has been submerged in water, the oil should be replaced.
Maintenance and Care
Scheduled Maintenance
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Form No.8BH2-EA-10H

Black plate (493,1)
Maintenance IntervalNumber of months or kilometers, whichever comes first
Months 3 6 9 12 15 18 21 24 27 30 33 36
×1000 km 5 10 15 20 25 30 35 40 45 50 55 60
AIR CONDITIONER SYSTEM
Cabin air filter R R R
Chart symbols:
I:Inspect: Inspect and clean, repair, adjust, fill up, or replace if necessary.
R:Replace
C:Clean
T:Tighten
L:Lubricate
Remarks:
*1 Use FL22 type coolant in vehicles with the inscription“FL22”on the radiator cap itself or the surrounding
area. Use FL22 when replacing the coolant.
*2 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at
the recommended time or kilometer period to ensure long-term reliability.
*3 If the vehicle is operated primarily under any of the following conditions, replace the rear differential oil at
every 40,000 km.
a) Towing a trailer or using a car-top carrier
b) Driving in dusty, sandy or wet conditions
c) Extended periods of idling or low speed operation
d) Repeated short trips of less than 16 km
*4 If this component has been submerged in water, the oil should be replaced.
Maintenance and Care
Scheduled Maintenance
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Wednesday, March 23 2011 9:33 AM
Form No.8BH2-EA-10H

Black plate (495,1)
Maintenance IntervalNumber of months or kilometers, whichever comes first
Months 39 42 45 48 51 54 57 60 63 66 69 72
×1000 km 65 70 75 80 85 90 95 100 105 110 115 120
AIR CONDITIONER SYSTEM
Cabin air filter R R R
Chart symbols:
I:Inspect: Inspect and clean, repair, adjust, fill up, or replace if necessary.
R:Replace
C:Clean
T:Tighten
L:Lubricate
Remarks:
*1 Use FL22 type coolant in vehicles with the inscription“FL22”on the radiator cap itself or the surrounding
area. Use FL22 when replacing the coolant.
*2 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at
the recommended time or kilometer period to ensure long-term reliability.
*3 If the vehicle is operated primarily under any of the following conditions, replace the rear differential oil at
every 40,000 km.
a) Towing a trailer or using a car-top carrier
b) Driving in dusty, sandy or wet conditions
c) Extended periods of idling or low speed operation
d) Repeated short trips of less than 16 km
*4 If this component has been submerged in water, the oil should be replaced.
Maintenance and Care
Scheduled Maintenance
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Owner Maintenance Schedule
The owner or a qualified service technician should make these vehicle inspections at the
indicated intervals to ensure safe and dependable operation.
Bring any problem to the attention of an Authorized Mazda Dealer or qualified service
technician as soon as possible.
qWhen Refueling
lBrake fluid level (page 8-23)lEngine coolant level (page 8-21)lEngine oil level (page 8-20)lWasher fluid level (page 8-24)
qAt Least Monthly
Tire inflation pressures (page 8-32)
qAt Least Twice a Year (For Example, Every Spring and Fall)
lPower steering fluid level (page 8-24)
You can do the following scheduled maintenance items if you have some mechanical
ability and a few basic tools and if you closely follow the directions in this manual.
lEngine coolant (page 8-21)lEngine oil (page 8-19)
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Maintenance and Care
Owner Maintenance
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Owner Maintenance Precautions
Improper or incomplete service may result in problems. This section gives instructions only
for items that are easy to perform.
As explained in the Introduction (page 8-2), several procedures can be done only by a
qualified service technician with special tools.
Improper owner maintenance during the warranty period may affect warranty coverage.
For details, read the separate Mazda Warranty statement provided with the vehicle. If
you're unsure about any servicing or maintenance procedure, have it done by an
Authorized Mazda Dealer.
There are strict environmental laws regarding the disposal of waste oil and fluids. Please
dispose of your waste properly and with due regard to the environment.
We recommend that you entrust the oil and fluid changes of your vehicle to an Authorized
Mazda Dealer.
WARNING
Do not perform maintenance work if you lack sufficient knowledge and experience or
the proper tools and equipment to do the work. Have maintenance work done by a
qualified technician:
Performing maintenance work on a vehicle is dangerous if not done properly. You
can be seriously injured while performing some maintenance procedures.
If you must run the engine while working under the hood, make certain that you
remove all jewelry (especially rings, bracelets, watches, and necklaces) and all
neckties, scarves, and similar loose clothing before getting near the engine or cooling
fan which may turn on unexpectedly:
Working under the hood with the engine running is dangerous. It becomes even
more dangerous when you wear jewelry or loose clothing.
Either can become entangled in moving parts and result in injury.
Switch the ignition to off and make sure the fan is not running before attempting to
work near the cooling fan:
Working near the cooling fan when it is running is dangerous. The fan could
continue running indefinitely even if the engine has stopped and the engine
compartment temperature is high. You could be hit by the fan and seriously injured.
Do not leave items in the engine compartment:
After you have finished checking or doing servicing in the engine compartment, do
not forget and leave items such as tools or rags in the engine compartment.
Tools or other items left in the engine compartment could cause engine damage or a
fire leading to an unexpected accident.
Maintenance and Care
Owner Maintenance
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Keep all flames, including cigarettes, and sparks away from open battery cells:
Flames and sparks near open battery cells are dangerous. Hydrogen gas, produced
during normal battery operation, could ignite and cause the battery to explode. An
exploding battery can cause serious burns and injuries.
qBattery Maintenance
To get the best service from a battery:lKeep it securely mounted.lKeep the top clean and dry.lKeep terminals and connections clean,
tight, and coated with petroleum jelly
or terminal grease.
lRinse off spilled electrolyte
immediately with a solution of water
and baking soda.
lIf the vehicle will not be used for an
extended time, disconnect the battery
cables.
Maintenance and Care
Owner Maintenance
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Form No.8BH2-EA-10H

Black plate (543,1)
9
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on equipment.
Customer Assistance ............................... 9-2
Customer Assistance (U.S.A.) ............ 9-2
Customer Assistance (Canada) ........... 9-7
Customer Assistance (Puerto Rico) ... 9-10
Customer Assistance (Mexico) ......... 9-11
Mazda Importer/Distributors ............... 9-13
Importer/Distributor .......................... 9-13
Distributor in Each Area ................... 9-13
Warranty ................................................ 9-15
Warranties for Your Mazda ............... 9-15
Outside the United States and
Canada .............................................. 9-16
Outside the United States .................. 9-17
Outside Canada ................................. 9-18
Registering Your Vehicle in A Foreign
Country (Except United States and
Canada) ............................................. 9-19
Add-On Non-Genuine Parts and
Accessories ....................................... 9-20
Cell Phones ............................................. 9-21
Cell Phones Warning ......................... 9-21
Uniform Tire Quality Grading System
(UTQGS) ................................................ 9-22
Uniform Tire Quality Grading System
(UTQGS) .......................................... 9-22
Tire Information (except Canada) ....... 9-24
Tire Labeling ..................................... 9-24
Location of the Tire Label
(Placard) ............................................ 9-30
Tire Maintenance .............................. 9-33
Vehicle Loading ................................ 9-36
Steps for Determining the Correct Load
Limit: ................................................ 9-43Reporting Safety Defects ....................... 9-44
Reporting Safety Defects (U.S.A.) .... 9-44
Reporting Safety Defects (Canada) ... 9-45
Service Publications .............................. 9-46
Service Publications .......................... 9-46
9-1
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Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the supplementary restraint
system modified to accommodate a person with certain medical conditions in accordance with a
certified physician, contact an Authorized Mazda Dealer.
qSTEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
lIf your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
lIf it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP2.
qSTEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management or it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of the following ways.
Log on: at www.mazdaUSA.com
Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.
E-mail: click on“Contact Us”located on the“Inside Mazda”tab, or at the bottom of the
page at www.mazdaUSA.com
By phone at: 1 (800) 222-5500
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Customer Information and Reporting Safety Defects
Customer Assistance
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6. You are required to use BBB AUTO LINE before asserting in court any rights or
remedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of
the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
7. California Civil Code Section 1793.2 (d) requires that, if Mazda or its representative is
unable to repair a new motor vehicle to conform to the vehicle's applicable express
warranty after a reasonable number of attempts, Mazda may be required to replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) creates a presumption
that Mazda has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within 18 months from delivery to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:
lThe same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or safety of the vehicle] results in a condition that
is likely to cause death or serious bodily injury if the vehicle is drivenANDthe
nonconformity has been subject to repair two or more times by Mazda or its agents
ANDthe buyer or lessee has directly notified Mazda of the need for the repair of the
nonconformity; OR
lThe same nonconformity has been subject to repair 4 or more times by Mazda or its
agentsANDthe buyer has notified Mazda of the need for the repair of the
nonconformity; OR
lThe vehicle is out of service by reason of repair of nonconformities by Mazda or its
agents for a cumulative total of more than 30 calendar days after delivery of the
vehicle to the buyer.
NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618
ATTN: Customer Mediation
8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement
for money paid to repair a vehicle or other expenses incurred as result of a vehicle
nonconformity, repurchase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty or applicable law.
9. The following remedies maynotbe sought in BBB AUTO LINE: punitive or multiple
damages, attorneys' fees, or consequential damages other than as provided in California
Civil Code Section 1794 (a) and (b).
Customer Information and Reporting Safety Defects
Customer Assistance
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