MAZDA MODEL CX-9 2021 Owners Manual

Reporting Safety Defects (U.S.A.)
If you believe that your vehicle has a defect which could cause a crash or could cause injury
or death, you should immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to no tifying Mazda Motor Corporation (Your Mazda
Importer/Distributor).

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your
dealer, or Mazda Motor Corporation (Your Mazda Importer/Distributor).

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY:1-800-424-9153); go to http://www.saferca r.gov; or write to: Administrator, NHTSA,
1200 New Jersey Avenue, SE., Washington, DC, 20590. You can also obtain other
information about motor vehicle safe ty from http://www.safercar.gov.
NOTE
If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:

Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500

If you live outside of the U.S.A., please c ontact the nearest Mazda Distributor shown (page
8-13) in this manual.
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect and concern to Transport
Canada, Defect Investigations and Recalls, may telephone the toll free hotline
1-800-333-0510, or go to the Road Safety website at:
https://www.tc.gc.ca/en/services/road.html
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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Warranties for Your Mazda
ï‚·New Vehicle Limited Warranty
ï‚·Powertrain Limited Warranty
ï‚·Safety Restraint System Limited Warranty
ï‚·Anti-perforation Limited Warranty
ï‚·Federal Emission Control Warranty/California Emission Control Warranty
ï‚·Emission Defect Warranty
ï‚·Emission Performance Warranty
ï‚·Emission Control Warranty
ï‚·Replacement Parts and Accessories Limited Warranty
ï‚·Tire Warranty
NOTE
Warranty information varies depending on the country. Refer to the Warranty Booklet for
detailed warranty information.
Customer Information and Reporting Safety Defects
Wa r r a n ty
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Outside the United States/Canada
Government regulations in the United States/Canada require that automobiles meet specific
emission regulations and safety standards. Th erefore, vehicles built for use in the United
States/Canada may differ from those sold in other countries.

The differences may make it difficult or ev en impossible for your vehicle to receive
satisfactory servicing in other countries. We strongly recommend that you NOT take your
Mazda outside the United States/Canada.

United States
However, in the event that you are moving to Canada permanently, Mazda vehicles built for
use in the United States could be eligible for exportation to Canada with specific vehicle
modifications to comp ly with the Canadian Motor Vehicle Safety Standards (CMVSS).

Canada
However, in the event that you are moving to the United States permanently, Mazda
vehicles built for use in Canada could be elig ible for exportation to the United States with
specific vehicle modifications to comply wi th the United States Federal Motor Vehicle
Safety Standards (FMVSS).
NOTE
The above is applicable for a permanent import/export situation and not related to travelers
on vacation.
You may have the following problems if you do take your vehicle outside of the United
States/Canada:
ï‚·Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
ï‚·Proper repair facilities, tools, testing equipment, and replacement parts may not be
available.
Please refer to your Manufacturer's Warranty Booklet for more information.
Customer Information and Reporting Safety Defects
Wa r r a n t y
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Registering Your Vehicle in A Foreign Country (Except
United States and Canada)
Registering your vehicle in a foreign country may be problematic depending on whether it
meets the specific emission and safety standards of the country in which the vehicle will be
driven. Consequently, your vehicle may require modifications at personal expense in order
to meet the regulations.
In addition, you should be aware of the following issues:
Satisfactory vehicle servicing may be di fficult or impossible in another country.

The fuel specified for your vehicle may be unavailable.

Parts, servicing techniques, and tools necessary to maintain and repair your vehicle may be
unavailable.

There might not be an Authorized Mazda Dealer in the country you plan to take your
vehicle.

The Mazda warranty is valid only in certain countries.
Customer Information and Reporting Safety Defects
Wa r r a n ty
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Add-On Non-Genuine Parts and Accessories
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your vehicle's
performance or safety systems; the Mazda warr anty doesn't cover this. Before you install
any non-genuine parts or accessories, consult an Authorized Mazda Dealer.
WARNING
Always consult an Authorized Mazda Dealer before you install non-genuine parts or
accessories:
Improperly designed parts or accessories could seriously affect your vehicle's performance or
safety systems. This could cause you to have an accident or increase your chances of injuries
in an accident.
Be very careful in choosing and installing add-on electrical equipment, such as mobile
telephones, two-way radios, stereo systems, and car alarm systems:
Incorrectly choosing or installing improper add-on equipment or choosing an improper
installer is dangerous. Essential systems could be damaged, causing engine stalling, air-bag
(SRS) activation, ABS/TCS/DSC inacti vation, or a fire in the vehicle.
Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
Customer Information and Reporting Safety Defects
Wa r r a n t y
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Cell Phones Warning
WA R N I N G
Please comply with the legal regulations concerning the use of communication equipment in
vehicles in your country:
Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver while the vehicle is moving is dangerous. Dialing a
number on a cell phone while driving also ties-up the driver's hands. Use of these devices will
cause the driver to be distracted and could lead to a serious accident. If a passenger is unable
to use the device, pull off the right-of-way to a safe area before use. If use of a cell phone is
necessary despite this warning, use a hands-free system to at least leave the hands free to
drive the vehicle. Never use a cell phone or othe r electrical devices while the vehicle is moving
and, instead, concentrate on the full-time job of driving.
Customer Information and Reporting Safety Defects
Cell Phones
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Event Data Recorder (U.S.A. and Canada)
This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is
to record, in certain crash or near crash-like situations, such as an air bag deployment or
hitting a road obstacle, data that will assist in understanding how a vehicle’s systems
performed. The EDR is designed to record da ta related to vehicle dynamics and safety
systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is
designed to record such data as:
ï‚·How various systems in your vehicle were operating;
ï‚·Whether or not the driver and passenger safety belts were buckled/fastened;
ï‚·How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,
ï‚·How fast the vehicle was traveling.
These data can help provide a better understanding of the circumstances in which crashes
and injuries occur.
NOTE:
EDR data are recorded by your vehicle only if a non-trivial crash or near crash-like situation
occurs; no data are recorded by the EDR under normal driving conditions and no personal
data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such
as law enforcement, could combine the EDR data with the type of personally identifying
data routinely acquired during a crash investigation.
To read data recorded by an EDR, special equipment is required, and access to the vehicle or
the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law
enforcement, that have the special equipment, can read the information if they have access
to the vehicle or the EDR.

Mazda will not disclose any of the data recorded in an EDR to a third party unless:
ï‚·A written agreement from the vehicle owner or the lessee is obtained
ï‚·Officially requested by the police or other law enforcement authorities
ï‚·Used as a defense for Mazda in a lawsuit, claim, or arbitration
ï‚·Ordered by a judge or court
However, if necessary Mazda will:
ï‚·Use the data for research on Mazda vehicle performance, including safety.
ï‚·Disclose the data or the summarized data to a third party for research purposes without
disclosing vehicle or owner identification information.
Customer Information and Reporting Safety Defects
Event Data Recorder
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Recording of Vehicle Data
This vehicle is equipped with a computer which records the following main vehicle data
related to vehicle controls, operation, and other driving conditions.

Recorded data
ï‚·Vehicle conditions such as engine speed and vehicle speed
ï‚·Driving operation conditions such as accelerator and brake pedals, and information related
to the environmental circumstances while the vehicle is driven
ï‚·Malfunction diagnosis information from each on-vehicle computer
ï‚·Information related to controls of other on-vehicle computers
NOTE
The recorded data may vary depending on the vehicle grade and optional equipment. Voice
and images are not recorded.

Data handling
Mazda and its subcontracting parties may obtain and use the recorded data for vehicle
malfunction diagnosis, research and development, and quality improvement.
Mazda will not disclose or provide any of the obtained data to a third party unless:
ï‚·An agreement from the vehicle owner (agr eements from lessor and lessee for leased
vehicle) is obtained
ï‚·Officially requested by the police or other law enforcement authorities
ï‚·For statistical processing by a research institution after processing the data so that
identification of the owner or the vehicle is impossible
Customer Information and Reporting Safety Defects
Recording of Vehicle Data
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Uniform Tire Quality Grading System (UTQGS)
This information relates to the tire grading system developed by the U.S. National Highway
Traffic Safety Administration for grading t ires by tread wear, traction, and temperature
performance.
â–¼ Tr e a d We a r
The tread wear grade is a comparative rating based on the wear rate of the tire when tested
under controlled conditions on a
specified government test course.
For example, a tire graded 150 would wear on e-and-a-half times as well on the government
course as a tire graded 100.

The relative performance of tires depends upon the actual conditions of their use, however,
and may depart significantly from the norm because of variations in driving habits, service
practices and differences in road characteristics and climate.
â–¼ Traction-AA, A, B, C
The traction grades, from highest to lowest, are AA, A, B, and C. These grades represent the
tire's ability to stop on wet pavement as meas
ured under controlled conditions on specified
government test surfaces of asphalt and conc rete. A tire marked C may have poor traction
performance.
WARNING
The traction grade assigned to this tire is based on braking (straight ahead) traction tests and
does not include acceleration cornering (turning), hydroplaning, or peak traction
characteristics.
â–¼ Te m p e r a t u r e - A , B , C
The temperature grades A (the highest), B, and C, represent the tire's resistance to the
generation of heat and its abili
ty to dissipate heat when tested under controlled conditions
on a specified indoor laboratory test wheel.
Sustained high temperature can cause the material of the tire to degenerate and reduce tire
life, and excessive temperatures can lead to sudden tire failure.

Grade C corresponds to a level of performance which all passenger vehicle tires must meet
under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent higher
levels of performance on the laboratory test wheel than the minimum required by law.
Customer Information and Reporting Safety Defects
Uniform Tire Quality Grading System (UTQGS)
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