ESP MAZDA MODEL MILLENIA 2002 (in English) User Guide

8-40
Maintenance and Care
Appearance Care
Form No. 8Q47-EA-01F
Follow all
label and container directions
when using a chemical cleaner or polish.
Read all warnings and cautions.

Maintaining the Finish
Wa s h i n g
To help protect the finish from rust and
deterioration, wash your Mazda
thoroughly and frequently, at least once a
month, with lukewarm or cold water.
If the vehicle is washed improperly, the
paint surface could be scratched. Here are
some examples of how scratching could
occur.
Scratches occur on the paint surface
when:
•The vehicle is washed without first
rinsing off dirt and other foreign
matter.
•The vehicle is washed with a rough,
dry, or dirty cloth.
•The vehicle is washed at a car wash
that uses brushes that are dirty or too
stiff.
•Cleansers or wax containing abrasives
are used.To minimize scratches on the vehicle’s
paint finish:
•Rinse off any dirt or other foreign
matter using lukewarm or cold water
before washing.
•Use plenty of lukewarm or cold water
and a soft cloth when washing the
vehicle. Do not use a nylon cloth.
•Rub gently when washing or drying the
vehicle.
•Take your vehicle only to a car wash
that keeps its brushes well maintained.
•Don’t use abrasive cleansers or wax
that contain abrasives.
Pay special attention to removing salt,
dirt, mud, and other foreign material from
the underside of the wings, and make sure
the drain holes in the lower edges of the
doors and rocker panels are clean.
Insects, tar, tree sap, bird droppings,
industrial fallout, and similar deposits can
damage the finish if not removed
immediately. When prompt washing with
plain water is ineffective, use a mild soap
made for use on vehicles.
Exterior Care
NOTE
•Mazda is not responsible for
scratches caused by automatic car
washes or improper washing.
•Scratches are more noticeable on
vehicles with darker paint finishes.
Don’t use steel wool, abrasive
cleaners, or strong detergents
containing highly alkaline or caustic
agents on chrome-plated or anodized
aluminum parts. This may damage the
protective coating; also, cleaners and
detergents may discolor or deteriorate
the paint.
CAUTION
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9-2
Customer Information
Form No. 8Q47-EA-01F
Customer Assistance
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

STEP 2: Call the Mazda National Customer Assistance Center #800
If for any reason you feel the need for further assistance after contacting your dealership
management, call Mazda North American Operations’ Customer Assistance Center toll-
free at:1 (800) 222-5500.
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
6. Your question(s)
If you would like to write a letter, please address it to the following, Attn: Customer
Assistance, which corresponds with your state:
This way, we can be sure to respond to you as efficiently as possible. That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
Customer Assistance (U.S.A.)
REGIONAL OFFICE AREAS COVERED
Mazda North American Operations
7755 Irvine Center Drive Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734All states
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9-10
Customer Information
Wa r r a n t y
Form No. 8Q47-EA-01F
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by the Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your
vehicle’s performance or safety system; the Mazda warranty doesn’t cover this. Before you
install any non-genuine parts or accessories, consult an Authorized Mazda Dealer.
Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
Add-On Non-Genuine Parts and Accessories
Installation of Non-Genuine Parts or Accessories:
Installation of non-genuine parts or accessories is dangerous. Improperly designed
parts or accessories could seriously affect your vehicle’s performance or safety system.
This could cause you to have an accident or increase your chances of injuries in an
accident. Always consult an Authorized Mazda Dealer before you install non-genuine
parts or accessories.
Add-On Electrical and Electronic Equipment:
Incorrectly choosing or installing improper add-on equipment or choosing an
improper installer is dangerous. Essential systems could damaged, causing engine
stalling, air-bag (SRS) activation, ABS inactivation, or a fire in the vehicle.
Be very careful in choosing and installing add-on ‘electrical equipment, such as
mobile telephones, two-way radios, stereo systems, and car alarm systems.
WARNING
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9-11
Customer Information
Form No. 8Q47-EA-01F
Cell Phones
Cell Phones Warning
Use of Cell Phones and Other Devices by Driver:
Although not Mazda products, use of any electrical devices such as cell phones,
computers, portable radios, vehicle navigation or other devices by the driver while the
vehicle is moving is dangerous. Dialing a number on a cell phone while driving also
ties-up the driver's hands. Use of these devices will cause the driver to be distracted
and could lead to a serious accident. If a passenger is unable to use the device, pull off
the right-of-way to a safe area before use. If use of a cell phone is necessary despite
this warning, use a hands-free system to at least leave the hands free to drive the
vehicle. Never use a cell phone or other electrical device while the vehicle is moving
and, instead, concentrate on the full-time job of driving.
WARNING
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9-13
Customer Information
Uniform Tire Quality Grading System (UTQGS)
Form No. 8Q47-EA-01F

Temperature-A, B, C
The temperature grades are A (the highest), B, and C, represent the tire’s resistance to the
generation of heat and its ability to dissipate heat when tested under controlled conditions
on a specified indoor laboratory test wheel.
Sustained high temperature can cause the material of the tire to degenerate and reduce tire
life, and excessive temperatures can lead to sudden tire failure.
Grade C corresponds to a level of performance which all passenger vehicle tires must meet
under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent
higher levels of performance on the laboratory test wheel than the minimum required by
law.
These grades will be added to the sidewalls of passenger vehicle tires over the next several
years according to a schedule established by the NHTSA and the tire manufacturers.
The grade of tires available as standard or optional equipment on Mazda vehicle may vary
with respect to grade.
ALL PASSENGER VEHICLE TIRES MUST CONFORM TO THESE GRADES AND
TO ALL OTHER FEDERAL TIRE-SAFETY REQUIREMENTS.
The temperature grade for this tire is established for a tire that is properly inflated
and not overloaded. Excessive speed, underinflation, or excessive loading, either
separately or in combination, can cause heat buildup and possible tire failure.
WARNING
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9-15
Customer Information
Form No. 8Q47-EA-01F
Reporting Safety Defects
If you believe that your vehicle has a defect which could cause a crash or could cause
injury or death, you should immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Mazda Motor Corporation (Your Mazda
Importer/Distributor).
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your
dealer, or Mazda Motor Corporation (Your Mazda Importer/Distributor).
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1 (800) 424-
9393 (or 366-0123 in Washington, D.C. area) or write to: NHTSA, U.S. Department of
Transportation. Washington, D.C. 20590. You can also obtain other information about
motor vehicle safety from the Hotline.
Reporting Safety Defects
NOTE
If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:
Mazda North American Operations
7755, Irvine Center Drive
Irvine, California 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
Customer Assistance Center or toll free at 1 (800) 222-5500
If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown
(page 9-7) in this booklet.
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