bluetooth MAZDA MODEL MX-5 2017 (in English) Repair Manual

5–129
Interior Features
Bluetooth®
Troubleshooting
Mazda Bluetooth ® Hands-Free Customer Service
If you have any problems with Bluetooth
® , contact our toll-free customer service center.  


y U.S.A. 
 Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
 




y Canada 
 Phone: 800-430-0153 (Toll-free)
 Web: www.mazdahandsfree.ca



y Mexico 
 Center of Attention to Client (CAC)
 Phone: 01-800-01-MAZDA (Toll-free)
 Web: www.mazdamexico.com.mx

Bluetooth
® Device pairing, connection problems
Symptom Cause Solution method
Unable to perform pairing — First make sure the device is
compatible with the Bluetooth
®
unit, and then check whether the
Bluetooth
® function and the Find
Mode/Visible setting *1 on the device
are turned on. If pairing is still
not possible after this, contact an
Authorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Pairing cannot be performed again The pairing information paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing using the following
procedure.
y Clear “Mazda” stored in the device.
y Perform pairing again.
Unable to perform pairing
The Bluetooth
® function and the
Find Mode/Visible setting *1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth ®
function and the Find Mode/Visible
setting
*1 on the device are turned on
and pairing or reconnect. Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently The device is in a location in which
radio wave interference can occur
easily, such as in a bag or in a rear
pocket of a pair of pants. Move the device to a location in
which radio wave interference is less
likely to occur.
Does not connect automatically
when starting the engine The pairing information is updated
when the device OS is updated. Perform pairing again.
*1 Setting which detects the existence of a device external to the Bluetooth
® unit

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5–130
Interior Features
Bluetooth®
N O T E
 


y When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth ® unit. 


y If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the Bluetooth ®
search on your mobile device once again, and pair to a newly detected “Mazda”.
 


y Before you pair your device, make sure that Bluetooth ® is “ON”, both on your phone and
on the vehicle.
 
y If Bluetooth ® -enabled devices are used in the following locations or conditions,
connection via Bluetooth ® may not be possible.  


y The device is in a location hidden from the center display such as behind or under a
seat, or inside the glove compartment.
 


y The device contacts or is covered by a metal object or body.



y The device is set to power-saving mode. 


y Different Bluetooth ® -enabled devices can be used for Bluetooth ® Hands-Free and
Bluetooth ® audio. For example, device A can be connected as a Bluetooth ® Hands-
Free device and device B can be connected as a Bluetooth ® audio device. However, the
following may occur when they are used at the same time.
 

y The Bluetooth ® connection of the device is disconnected.



y Noise occurs in the Hands-Free audio.


y Hands-Free operates slowly.

Voice recognition related problems
Symptom Cause Solution method
Poor voice recognition
y Excessive, slow speech.
y Excessive, forceful speech
(shouting).

y Speaking before the beep sound
has ended.

y Loud noise (speaking or noise from
outside/inside vehicle).

y A i rÀ ow from A/C is blowing
against the microphone.

y Speaking in off-standard
expressions (dialect). Regarding the causes indicated
on the left, be careful with how
you speak. In addition, when
numbers are spoken in a sequence,
recognition ability will improve
if no stop is placed between the
numbers. False recognition of numbers
Poor voice recognition There is a malfunction in the
microphone. A poor connection or malfunction
with the microphone may have
occurred. Consult an Authorized
Mazda Dealer.
Phone-related voice recognition is
disabled There is a problem with the
connection between the Bluetooth
®
unit and the device. If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.
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5–131
Interior Features
Bluetooth®
Symptom Cause Solution method
Names in the phonebook are not
easily recognized The Bluetooth
® system is under a
condition in which recognition is
dif¿ cult. By carrying out the following
measures, the rate of recognition
will improve.
y Clear memory from the phonebook
which is not used very often.

y Avoid shortened names, use full
names. (Recognition improves the
longer the name is. By not using
names such as “Mom”, “Dad”,
recognition will improve.)
When operating the audio, a song
name is not recognized Song names cannot be recognized
by voice. —
You want to skip guidance — Guidance can be skipped by quickly
pressing and releasing the Talk
button.

Regarding problems with calls
Symptom Cause Solution method
When starting a call, vehicle noise
from the other party can be heard For about three seconds after
starting a call, the Bluetooth
®
unit's Noise Suppression function
requires time to adapt to the call
environment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.

Other problems
Symptom Cause Solution method
The indication for the remaining
battery is different between the
vehicle and the device The indication method is different
between the vehicle and the device. —
When a call is made from the
vehicle, the telephone number is
updated in the incoming/outgoing
call record but the name does not
appear The number has not been registered
into the phonebook. If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when the
engine is restarted.
The cell phone does not synchronize
with the vehicle regarding the
incoming/outgoing call record Some types of cell phones do not
synchronize automatically. Operate the cell phone for
synchronization.
It takes a long time to complete the
function for changing the language A maximum of 60 seconds is
required. —

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8–45
Customer Information and Reporting Safety Defects
Declaration of Conformity
HomeLink Wireless Control System
CAUTION
HomeLink has been tested and complies with FCC and Industry Canada rules. Changes or
modifi cations not expressly approved by the party responsible for compliance could void
the user's authority to operate the device.

N O T E
FCC ID: NZLMOBHL4
CANADA:4112A-MOBHL4
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions:
1- This device may not cause harmful interference, and
2- This device must accept any interference received, including interference that may cause
undesired operation.

Bluetooth ® Hands-Free
T y p e A
U.S.A. and Canada


FCC ID: CB2MBLUEC09 IC:279B-MBLUEC09
This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada.
Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause
undesired operation.

WARNING
Changes or modifi cations not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.

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8–46
Customer Information and Reporting Safety Defects
Declaration of Conformity
The term “IC: ” before the radio certi¿ cation number only signi¿ es that Industry Canada
technical speci¿ cations were met.
The antenna used for this transmitter must not be co-located or operating in conjunction
with any other antenna or transmitter. End-users and installers must be provided with
installation instructions and transmitter operating conditions for satisfying RF exposure
compliance.
Mazda Bluetooth
® Hands-Free Customer Service 



y U.S.A.
 Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
 


y Canada
 Phone: 800-430-0153 (Toll-free)
 Web: www.mazdahandsfree.ca
Mexico

 


y Brief description: Bluetooth module for Hands-free telephone and streaming audio



y Name and address of the importer: Refer to "MEXICO" (page 8-12 ) in Importer/
Distributor section.
 


y Brand name of the product: Johnson Controls Inc.



y Model name of the product: MAZ



y Names and addresses of where the warranty can be served: Refer to "MEXICO" (page
8-12 ) in Importer/Distributor section.
 


y Names and addresses of where to acquire spare parts, consumables and accessories: Refer
to "MEXICO" (page 8-12 ) in Importer/Distributor section.




y Warranty period, items covered by the warranty and its possible limitations or exceptions:
Refer to the Warranty Booklet for detailed warranty information.
 


y Warranty procedure:
 Center of Attention to Client (CAC)
 Phone: 01-800-01-MAZDA
 Web: www.mazdamexico.com.mx



y Electrical speci¿ cations:
 Voltage: 9-16V, Frequency: 2.4Ghz, Current: 270mA(Typ)
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10–2
Index
A
Accessory Socket .............................. 5-134
Adaptive Front Lighting System
(AFS)................................................... 4-75
Add-On Non-Genuine Parts and
Accessories ......................................... 8-18
Advanced Key
Advanced keyless entry system ...... 3-8
Operational range ............................ 3-9
Air Bag/Seat Belt Pretensioner System
Warning Beep ...................................... 7-48
Air Bag Systems ................................. 2-24
Ambient Temperature Display ... 4-15, 4-22
Antilock Brake System (ABS) ............ 4-65
Audio Control Switch
Adjusting the volume .................... 5-55
Seek switch.................................... 5-56
Audio System ...................................... 5-13
AUX/USB mode ........................... 5-57
Antenna ......................................... 5-13
Audio control switch ..................... 5-55
Audio set
[Type A (non-touchscreen)] ........... 5-22
Audio set
[Type B (touchscreen)]
................... 5-34
Operating tips for audio system .... 5-14
Satellite radio ................................ 5-46
Automatic Transmission ..................... 4-34
Active Adaptive Shift (AAS) ........ 4-36
Direct mode ................................... 4-43
Driving tips.................................... 4-43
Manual shift mode......................... 4-37
Shift-lock override ........................ 4-36
Shift-lock system ........................... 4-36
Shift position indication ................ 4-35
Transmission ranges ...................... 4-35
Warning light ................................. 4-35
B
Back Trim Storage Box ..................... 5-139
Battery ................................................. 6-36
Maintenance .................................. 6-38
Replacement .................................. 6-38
Speci¿ cations .................................. 9-4
Battery Runs Out ................................. 7-23
Jump-starting ................................. 7-23
Blind Spot Monitoring (BSM) ............ 4-85
Blind Spot Monitoring (BSM) System
Warning Beep ...................................... 7-51
Bluetooth
® ........................................... 5-74
Bluetooth® audio (Type A) .......... 5-113
Bluetooth® audio (Type B) .......... 5-115

Bluetooth® Hands-Free (Type A) ... 5-97

Bluetooth® Hands-Free (Type B) ... 5-103
Troubleshooting .......................... 5-129
Body Lubrication ................................ 6-32
Brakes
Brakes assist .................................. 4-63
Foot brake...................................... 4-61
Pad wear indicator ......................... 4-62
Parking brake ................................ 4-62
Warning light ................................. 4-62
Break-In Period ................................... 3-51
C
Capacities .............................................. 9-5
Carbon Monoxide ............................... 3-24
Cell Phones ......................................... 8-19
Child Restraint
Child-restraint precautions ............ 2-15
Child-restraint system installation ... 2-20
Installing child-restraint systems... 2-21
Climate Control System ........................ 5-2
Fully automatic type ........................ 5-9
Gas speci¿ cations ............................ 9-6
Manual type ..................................... 5-5
Operating tips .................................. 5-2
Vent operation ................................. 5-3
Clock ................................................... 5-26
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