air condition MAZDA MODEL MX-5 MIATA RF 2021 Service Manual

Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to ke ep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we r ecommend that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda Dealer
Discuss the matter wi
th an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
If your concern has not been resolved by the CUSTOMER RELATIONS , SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP 2.
Customer Information and Reporting Safety Defects
Customer Assistance
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3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the
call.
4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and
address, the brand name and vehicle identification number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acqui sition of the vehicle, the vehicle's current mileage, the
approximate date and mileage at t he time any problem(s) were first brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute thro ugh mediation. If
mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdictio n may be presented to an arbitrator at an informal
hearing. The arbitrator's decision should ordinarily be issued within 40 days from the
time your complaint is filed; there may be a delay of 7 days if you did not first contact
Mazda about your problem, or a delay of up to 30 days if the ar bitrator requests an
inspection/report by an impartial technical expert or further i nvestigation and report by
BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in cou rt any rights or
remedies conferred by California Civil Code Section 1793.22. Yo u are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of
the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by Californ ia Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
7. California Civil Code Section 1793.2 (d) requires that, if Ma zda or its representative is
unable to repair a new motor vehicle to conform to the vehicle' s applicable express
warranty after a reasonable number of attempts, Mazda may be re quired to replace or
repurchase the vehicle. Califor nia Civil Code Section 1793.22 ( b) creates a presumption
that Mazda has had a reasonable number of attempts to conform t he vehicle to its
applicable express warranties if, within 18 months from deliver y to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:
The same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or safety of the vehicle] results in a condition that
is likely to cause death or serious bodily injury if the vehicl e is driven AND the
nonconformity has been subject to repair two or more times by M azda or its agents
AND the buyer or lessee has directly notified Mazda of the need fo r the repair of the
nonconformity; OR
Customer Information and Reporting Safety Defects
Customer Assistance
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Letter RatingSpeed Rating
V 149 mph
W 168
* mph
Y 186
* mph
* For tires with a maximum speed capability over 149 mph, tire manufacturers sometimes use the letters ZR. For
tires with a maximum speed cap ability over 186 mph, tire manufa cturers always use the letters ZR.
MS or M/S: Mud and Snow
AT: All Terrain.
AS: All Season. The “M
S” or “M/S” indicates that the tire has some functional use in mud
and snow.
U.S. DOT Tire Identifi cation Number (TIN)
This begins with the letters “DOT” which indicates the tire mee ts all federal standards. The
next two numbers or letters are the plant code where it was man ufactured, and the last four
numbers represent the week and year the tire was manufactured. For example, the numbers
457 means the 45st week of 1997. After 2000 the numbers go to f our digits. For example,
the number 2102 means the 21th week of 2002. The other numbers are marketing codes
used at the manufacturer's discretion. This information is used to contact consumers if a tire
defect requires a recall.
Tire Ply Composition and Materials Used
The number of plies indicates the number of layers of rubber-co ated fabric in the tire. In
general, the greater the number of plies, the more weight a tir e can support. Tire
manufacturers also must indicate the tire materials, which incl ude steel, nylon, polyester,
and other.
Maximum Load Rating
This number indicates the maximum load in kilograms and pounds that can be carried by the
tire.
Maximum Permissible Inflation Pressure
This number is the greatest amoun t of air pressure that should ever be put in the tire under
normal driving conditions.
Tread Wear, Traction and Temperature Grades
Tr e a d w e a r : The tread wear grade is a comparative rating based on the wear rate of the tire
when tested under controlled con ditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half (1 1/2) times as well on the
government course as a tire graded 100.
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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Traction: The traction grades, from highe st to lowest are AA, A, B, and C. The grades
represent the tire's ability to stop on wet pavement as measure d under controlled conditions
on specified government test surfaces of asphalt and concrete. A tire marked C may have
poor traction performance.
Te m p e r a t u r e : The temperature grades are A (the highest), B and C, represent ing the tire's
resistance to the generation of heat and its ability to dissipa te heat when tested under
controlled conditions on a spec ified indoor laboratory test whe el.
Snow Tires
In some heavy snow areas, local governments may require true sn ow tires, those with very
deeply cut tread. These tires should only be used in pairs or p laced on all four wheels. Make
sure you purchase snow tires that are the same size and construction type as the other tires
on your vehicle.
SAFETY WARNING
The following safety warning a ppears on the tire's sidewall.
SERIOUS INJURY MAY RESULT FROM:
EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO IMPROPER MOUNTING-MATCH
TIRE DIAMETER TO RIM D IAMETER; NEVER EXCEED 40 psi (275 kPa) TO SEAT
BEADS-ONLY SPECIALLY TRAINED PERSONS SHOULD MOUNT TIRES.
TIRE FAILURE DUE TO UNDER-INFLATION/OVERLOADING/
DAMAGE-FOLLOW OWNER'S MANUAL AND PLACARD IN
VEHICLE-FREQUENTLY CHECK INFLATION PRESSURE AND INSPECT FOR
DAMAGE.
▼ Information on Temporary Tires
Please refer to the sample below.
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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