MERCEDES-BENZ A CLASS 2012 Manual Online

Problem Possible causes/consequences and
M SolutionsThe engine cannot be
started using the key. The on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 304).
or
X Jump-start the vehicle (Y page 308).
or
X Consult a qualified specialist workshop. The engine cannot be
started using the key. The steering lock is mechanically blocked.
X
Remove the key and reinsert it into the ignition lock. While doing
this, turn the steering wheel in both directions. Doors
Important safety notes
G
WARNING
If children are left unsupervised in the vehicle,
they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shift the automatic transmission out of
parking position P.
R shift the manual transmission into neutral.
R start the engine.
There is a risk of an accident and injury.
When
leaving the vehicle, always take the key
with you and lock the vehicle. Never leave
children or animals unattended in the vehicle.
Always keep the key out of reach of children. G
WARNING
If persons (particularly children) are exposed
to heat or cold for a prolonged period, there
is

a risk of serious or even fatal injuries. Never
leave persons (particularly children) unatten-
ded in the vehicle.
United Kingdom only: G
WARNING
When the double locks are activated, the
doors can no longer be opened from the
inside.

People in the vehicle can no longer get
out, e.g. in hazardous situations. There is a
risk of injury.
Therefore, do not leave any people unsuper-
vised in the vehicle, particularly children, eld-
erly people or people in need of special assis-
tance. Do not activate the double lock when
people are in the vehicle.
If the vehicle has been locked with the key,
then the double lock function is activated as
standard. You can deactivate the double lock
function by deactivating the interior motion
sensor (Y page 70). The doors can then be
opened from the inside after the vehicle has
been locked from the outside. The anti-theft Doors
79
Opening and closing Z

alarm system is triggered if the door is
opened from the inside. Switch off the alarm
(Y page 69).
Unlocking and opening the doors
from the inside
X
Pull door handle ;.
If the door is locked, locking knob : pops
up. The door is unlocked and can be
opened.
For all countries except the United King-
dom:
You can open a door from inside the vehicle
even if it has been locked.
If

the vehicle has previously been locked with
the key, opening a door from the inside will
trigger the anti-theft alarm system. Switch off
the alarm ( Y page 69).
You can only open the rear doors from inside
the vehicle if they are not secured by the
child-proof locks (Y page 60).
Only for the United Kingdom: if the vehicle
has been locked with the key, the double lock
function is activated as standard. It is then
not possible to open the doors from inside the
vehicle. Deactivate the interior motion sensor
(Y page 70) before you lock the vehicle with
the key. The doors can then be opened from
the inside after the vehicle has been locked
from the outside. The anti-theft alarm system
is triggered if the door is opened from the
inside. Switch off the alarm (Y page 69). Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from

the inside. This can be useful if you wish
to lock the vehicle before pulling away, for
example. X
To unlock: press button :.
X To lock: press button ;.
If all the doors and the tailgate are closed,
the vehicle locks.
This does not lock or unlock the fuel filler flap.
You cannot unlock the vehicle centrally from
the

inside if the vehicle has been locked with
the key.
For all countries except the United King-
dom: you can open a door from inside the
vehicle even if it has been locked.
If the vehicle has previously been locked with
the key, opening a door from the inside will
trigger the anti-theft alarm system. Switch off
the alarm ( Y page 69).
Only for the United Kingdom: if the vehicle
has been locked with the key, the double lock
function is activated as standard. It is then
not possible to open the doors from inside the
vehicle. Deactivate the interior motion sensor
(Y page 70) before you lock the vehicle with
the key. The doors can then be opened from
the inside after the vehicle has been locked
from the outside. The anti-theft alarm system
is triggered if the door is opened from the
inside. Switch off the alarm (Y page 69). 80
Doors
Opening and closing

You can only open the rear doors from inside
the vehicle if they are not secured by the
child-proof locks (Y page 60).
If
the vehicle has been locked using the lock-
ing button for the central locking, or has been
locked automatically, and a door is opened
from the inside:
R the vehicle will be fully unlocked if it had
previously been fully unlocked
R only the door which has been opened form
the inside is unlocked if only the driver's
door had been previously unlocked Automatic locking feature
X
To deactivate: press and hold button :
for
about five seconds until a tone sounds.
X To activate: press and hold button ; for
about five seconds until a tone sounds.
i If you press one of the two buttons and
do

not hear a tone, the relevant setting has
already been selected.
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning.
You could therefore be locked out if:
R the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is being tested on a dynamom-
eter.
You can also switch the automatic locking
function on and off using the on-board com-
puter ( Y page 223). Unlocking the driver's door (emer-
gency key element)
If

the vehicle can no longer be unlocked with
the key, use the emergency key element.
If you use the emergency key element to
unlock and open the driver's door, the anti-
theft alarm system will be triggered
(Y page 69).
X Take the emergency key element out of the
key ( Y page 75).
X Insert the emergency key element into the
lock

of the driver's door as far as it will go. X
Turn the emergency key element anti-
clockwise to position 1.
The door is unlocked.
i On right-hand-drive vehicles, turn the
emergency key element clockwise.
X Turn the emergency key element back and
remove it.
X Insert the emergency key element into the
key. Locking the vehicle (emergency key
element)
If

the vehicle can no longer be locked with the
key, use the emergency key element.
X Open the driver's door.
X Close the front-passenger door, the rear
doors and the tailgate.
X Press the locking button (Y page 80).
X Check whether the locking knobs on the
front-passenger door and the rear doors Doors
81
Opening and closing Z

are still visible. Press down the locking
knobs manually, if necessary
(Y page 80).
X Close the driver's door.
X Take the emergency key element out of the
key ( Y page 75).
X Insert the emergency key element into the
lock

of the driver's door as far as it will go. X
Turn the emergency key element clockwise
as far as it will go to position 1.
i On right-hand-drive vehicles, turn the
emergency key element anti-clockwise.
X Turn the emergency key element back and
remove it.
X Make sure that the doors and the tailgate
are locked.
X Insert the emergency key element into the
key.
i If
you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not primed. Luggage compartment
Important safety notes
G
WARNING
Combustion engines emit poisonous exhaust
gases
such as carbon monoxide. If the tailgate
is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning. Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
G
WARNING
If persons (particularly children) are exposed
to heat or cold for a prolonged period, there
is

a risk of serious or even fatal injuries. Never
leave persons (particularly children) unatten-
ded in the vehicle.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
i The opening dimensions of the tailgate
can be found in the "Vehicle data" section
(Y page 346).
You should preferably place luggage or loads
in the luggage compartment. Observe the
loading guidelines ( Y page 268).
Do not leave the key in the luggage compart-
ment. You could otherwise lock yourself out.
The tailgate can be:
R opened and closed manually from outside
R unlocked from the inside with the emer-
gency key element Opening/closing from the outside
Opening X
Press the % button on the key. X
Pull handle :.
X Raise the tailgate.82
Luggage compartment
Opening and closing

Closing
X
Pull the tailgate down using handle :.
X Let the tailgate to drop into the lock.
X If necessary, lock the vehicle with the
& button on the key. Tailgate emergency release
If the tailgate can no longer be opened from
outside the vehicle, use the emergency
release on the inside of the tailgate.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that
there is sufficient clearance above and
behind the tailgate.
i The opening dimensions of the tailgate
can be found in the "Vehicle data" section
(Y page 346).
You can reach the emergency release via the
luggage compartment. Fold the rear backr-
ests forward ( Y page 272).
X Take the emergency key element out of the
key ( Y page 75). X
Insert emergency key element ; into the
opening in trim :.
X Turn emergency key element ;
90° clock-
wise.
X Push emergency key element ; in the
direction of the arrow and open the tail-
gate. Side windows
Important safety notes
G
WARNING
While opening the side windows, body parts
in the closing area could become trapped.
There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure. If
somebody becomes trapped, release the
switch or press the switch to open the side
window again. G
WARNING
If children operate the side windows they
could
become trapped, particularly if they are
left unsupervised. There is a risk of injury.
Activate the override feature for the rear side
windows. When leaving the vehicle, always
take the key with you and lock the vehicle.
Never leave children unattended in the vehi-
cle. Side windows
83
Opening and closing Z

Side window reversing feature
The side windows are equipped with an auto-
matic reversing feature. If a solid object
blocks or restricts a side window during the
closing process, the side window opens again
automatically. However, the automatic
reversing feature is only an aid and does not
relieve you of the responsibility to pay atten-
tion when closing a side window. G
WARNING
The reversing function does not react:
R to

soft, light and thin objects, e.g. small fin-
gers
R over the last 4 mm of the closing movement
R during resetting
R when closing the side window again man-
ually immediately after automatic reversing
This means that the reversing function cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
When closing make sure that no parts of the
body are in the closing area. If someone
becomes trapped, press the switch to open
the side window again. Opening and closing the side win-
dows
The

switches for all side windows are located
on the driver's door. There is also a switch on
each door for the corresponding side window.
The switches on the driver's door take prec-
edence. :
Front left
; Front right
= Rear right
? Rear left
i The side windows cannot be operated
from

the rear when the override feature for
the side windows is activated ( Y page 61).
X Turn the key to position 1
or 2 in the ignition
lock.
X To open: press the corresponding switch.
X To open fully: press the corresponding
switch beyond the point of resistance.
Automatic closing is started.
X To close: pull the corresponding switch.
X To close fully: pull the corresponding
switch beyond the pressure point. Auto-
matic closing is started.
X To interrupt the automatic opening/
closing: press/pull the corresponding
switch again.
i If you press the switch beyond the point
of resistance, an automatic opening/clos-
ing

process is started in the corresponding
direction. You can stop automatic opera-
tion by pressing again.
i You can continue to operate the side win-
dows after switching off the engine or
removing the key. This function remains
active for five minutes or until the driver's
or front-passenger door is opened. 84
Side windows
Opening and closing

Convenience opening feature
You can ventilate the vehicle before you start
driving. To do this, the key is used to carry out
the following functions simultaneously:
R unlock the vehicle
R open the side windows
R open the panorama sliding sunroof and the
roller sunblinds
i The convenience opening feature can
only be operated using the key. The key
must be close to the driver's door handle.
X Point the tip of the key at the driver's door
handle.
X Press and hold the % button until the
side windows and the panorama sunroof
are in the desired position.
If

the roller sunblinds of the panorama slid-
ing sunroof are closed, the roller sunblinds
are opened first.
X Press and hold the %
button again until
the panorama sliding sunroof is in the
desired position.
X To interrupt convenience opening:
release the % button.Convenience closing feature
G
WARNING
When the convenience closing feature is oper-
ating,
parts of the body could become trapped
in the closing area of the side window and the
sliding sunroof. There is a risk of injury.
Observe the complete closing procedure
when the convenience closing feature is oper-
ating. When closing make sure that no parts
of the body are in the closing area.
When you lock the vehicle, you can simulta-
neously:
R close the side windows
R close the panorama sliding sunroof
On vehicles with a panorama sliding sunroof,
you can then close the roller sunblinds. i
The
key must be close to the driver's door
handle.
X Point the tip of the key at the driver's door
handle.
X Press and hold the & button until the
side windows and the panorama sliding
sunroof are fully closed.
X Make sure that all the side windows and the
panorama sliding sunroof are closed.
On vehicles with a panorama sliding sunroof:
X Press and hold the &
button again until
the roller sunblinds of the panorama sliding
sunroof close.
X To interrupt convenience closing:
release the & button. Resetting the side windows
You must reset each side window if:
R the side window opens again slightly after
being closed fully.
R the side window can no longer be fully
opened or closed.
X Close all doors.
X Turn the key to position 1
or 2 in the ignition
lock.
X Pull the corresponding switch on the door
control

panel until the side window is com-
pletely closed ( Y page 84).
X Hold the switch for an additional second.
If the side window opens again slightly:
X Immediately pull the corresponding switch
on

the door control panel until the side win-
dow is completely closed (Y page 84).
X Hold the switch for an additional second.
X If the corresponding side window remains
closed after the button has been released,
the side window has been reset correctly.
If this is not the case, repeat the steps
above again. Side windows
85
Opening and closing Z

Problems with the side windows
G
WARNING
If you close a side window again immediately
after it has been blocked or reset, the side
window closes with increased or maximum
force. The reversing function is then not
active. Parts of the body could be trapped in
the
closing area in the process. This poses an
increased risk of injury or even fatal injury.
Make sure that no parts of the body are in the
closing area. To stop the closing process,
release the switch or push the switch again to
reopen the side window.
Problem: a side window cannot be closed
because it is blocked by objects, e.g.
leaves in the window guide.
X Remove the objects.
X Close the side window.
Problem: a side window cannot be closed
and you cannot see the cause. If a side
window is obstructed during closing and
reopens again slightly:
X Immediately after the window blocks, pull
the corresponding switch again until the
side window has closed.
The side window is closed with increased
force.
If a side window is obstructed again during
closing and reopens again slightly:
X Immediately after the window blocks, pull
the corresponding switch again until the
side window has closed.
The

side window is closed without the anti-
entrapment feature. Panorama sliding sunroof
Important safety notes
In
the following section, the term "sliding sun-
roof" refers to the panorama sliding sunroof. G
WARNING
While opening and closing the sliding sunroof,
body parts in close proximity could become
trapped. There is a risk of injury.
Make sure that no body parts are in close
proximity

during the opening and closing pro-
cedures.
If somebody becomes trapped:
R release the switch immediately, or
R during automatic operation, push the
switch briefly in any direction
The opening or closing procedure will be stop-
ped. G
WARNING
If children operate the sliding sunroof they
could
become trapped, particularly if they are
left unsupervised. There is a risk of injury.
When leaving the vehicle, always take the key
with you and lock the vehicle. Never leave
children unattended in the vehicle. G
WARNING
At high speeds the sliding sunroof automati-
cally
lowers slightly at the rear. This could trap
you or other persons. There is a risk of injury.
Make sure that nobody reaches into the
sweep of the sliding sunroof whilst the vehicle
is in motion.
If somebody becomes trapped, reduce speed
immediately, paying attention to road and
traffic conditions. The sliding sunroof opens
again to its original position.
If the maximum position is not reached, you
can raise it further.
! Only open the panorama sliding sunroof
if it is free of snow and ice. Otherwise, mal-
functions may occur.
Do not allow anything to protrude from the
sliding sunroof. Otherwise, the seals could
be damaged.
i Resonance noises can occur in addition
to the usual airflow noises when the sliding
sunroof is open. They are caused by minor 86
Panorama sliding sunroof
Opening and closing

pressure fluctuations in the vehicle interior.
Change the position of the sliding sunroof
or
open a side window slightly to reduce or
eliminate these noises. Sliding sunroof reversing feature
The
sliding sunroof is equipped with an auto-
matic reversing feature. If a solid object
blocks or restricts the sliding sunroof during
the closing process, the sliding sunroof opens
again automatically. However, the automatic
reversing feature is only an aid and does not
relieve you of the responsibility to pay atten-
tion when closing the sliding sunroof. G
WARNING
The reversing function does not react:
R to

soft, light and thin objects, e.g. small fin-
gers
R over the last 4 mm of the closing movement
R during resetting
R when closing the sliding sunroof again man-
ually immediately after automatic reversing
This means that the reversing function cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
When closing make sure that no parts of the
body are in the closing area.
If someone is trapped:
R release the switch immediately or
R press the switch in any direction during the
automatic closing process
The closing process is stopped. Operating the sliding sunroof
Opening and closing Overhead control panel
:
To raise
; To open
= To close/lower
X Turn the key to position 1
or 2 in the ignition
lock.
X Press or pull the 3 switch in the corre-
sponding direction.
i If you press the 3 switch beyond the
point

of resistance, an automatic opening/
closing process is started in the corre-
sponding direction. You can stop automatic
operation by pressing again.
i After opening the sliding sunroof, the
roller sunblind closes slightly automati-
cally. This reduces drafts in the vehicle inte-
rior.
i If the sliding sunroof is raised at the rear,
it lowers slightly automatically at higher
speeds. The noise level in the vehicle inte-
rior is reduced as a result.
At low speeds it raises again automatically.
i You can continue to operate the sliding
sunroof after switching off the engine or
removing the key. This function remains
active for five minutes or until you open a
front door.
i The sliding sunroof cannot be opened if a
roof carrier is fitted. In order to allow ven- Panorama sliding sunroof
87
Opening and closing Z

tilation of the vehicle interior, you can raise
the sliding sunroof.
If contact is made with a roof carrier
approved by Mercedes-Benz, the sliding
sunroof lowers slightly but remains raised
at the rear.
Rain-closing feature The rain-closing feature is only available for
vehicles with a rain sensor.
When the key is in position 0 in the ignition
lock
or is removed, the sliding sunroof closes
automatically:
R if it starts to rain
R at extreme outside temperatures
R after six hours
R if there is a malfunction in the power supply
The sliding sunroof remains raised at the rear
in order to allow ventilation of the vehicle
interior.
i If the sliding sunroof is obstructed when
being closed by the rain-closing feature, it
opens again slightly. The rain-closing fea-
ture is then deactivated.
The sliding sunroof does not close if:
R it is raised at the rear.
R it is blocked.
R no rain is falling on the area of the wind-
screen being monitored by the rain sensor,
e.g. because the vehicle is under a bridge. Operating the roller sunblinds for the
sliding sunroof
Important safety notes G
WARNING
When opening or closing the roller sunblind
parts of the body could be trapped between
the roller sunblind and the frame or sliding
sunroof. There is a risk of injury. When opening or closing make sure that no
parts

of the body are in the sweep of the roller
sunblind.
If someone is trapped:
R release the switch immediately or
R press the switch in any direction during the
automatic opening/closing process
The opening/closing process is stopped.
The roller sunblinds shield the vehicle interior
from sunlight. The two roller sunblinds can
only be opened and closed together when the
sliding sunroof is closed.
Roller sunblind reversing feature The roller sunblinds are equipped with an
automatic reversing feature. If a solid object
blocks or restricts the roller blind during the
closing process, the roller blind opens again
automatically. However, the automatic
reversing feature is only an aid and does not
relieve you of the responsibility to pay atten-
tion when closing the roller blinds.
G
WARNING
The reversing feature especially does not
react to soft, light and thin objects, such as
small fingers.This means that the reversing
feature cannot prevent someone being trap-
ped in these situations. There is a risk of
injury.
When closing make sure that no parts of the
body are in the sweep of the roller sunblind.
If someone is trapped:
R release the switch immediately or
R press

the switch in any direction during the
automatic opening/closing process
The closing process is stopped. 88
Panorama sliding sunroof
Opening and closing