service reset MERCEDES-BENZ A-CLASS HATCHBACK 2018 Owners Manual

Diagnostics connection
The diagnostics connection is on ly intended for
th e connection of diagnostic devices at a quali‐
fi ed specialist workshop. &
WARNING Risk of accident due tocon‐
necting devices tothe diagnostics con‐
nection
If yo u connect equipment toa diagnostics
connection in theve hicle, it may af fect the
operation of vehicle sy stems.
As a result, the operating saf ety of theve hi‐
cle could be af fected. #
Only connect equipment toa diagnos‐
tics connection in theve hicle which is
appr ovedfo ryo ur vehicle byMercedes-
Benz. &
WARNING Risk of accident due to
objects in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal. This jeopardises
the operating and road
saf ety of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Alw aysfit th efloor mats securely and
as prescribed in order toensure that
th ere is alw ays suf ficient room forthe
pedals. #
Do not use loose floor mats and do not
place floor mats on top of one ano ther. *
NO
TEBattery discharging from using
devices connected tothe diagnostics
connection Using devices at
the diagnostics connection
drains the batter y. #
Check thech arge leve l of the batter y. #
Ifth ech arge leve l is lo w,charge the
batter y,e.g. bydriving a considerable
dis tance. Connecting equipment
tothe diagnostics con‐
nection can lead toemissions monitoring infor‐
mation being reset, forex ample. This may lead
to theve hicle failing tomeet therequ irements of
th e next emissions inspection during the main
inspection. Qualified specialist
workshop
A qu alified specialist workshop has the neces‐
sary special skills, tools and qualifications to
cor rectly car ryout any necessary workon your
ve hicle. This particularly applies tosaf ety-re le‐
va nt wo rks.
Alw ays ha vethefo llowing workcar ried out on
yo ur vehicle at a qualified specialist workshop:
R safety-re leva nt wo rks
R service and maintenance work
R repair work
R modifications as well as ins tallations and
con versions
R workon electronic components General no
tes25

to
product liability. Forth is, the manufacturer
re qu ires tech nical da tafrom vehicles.
Fa ult memories in theve hicle can be reset by a
service outlet as part of repair or maintenance
wo rk.
Depending on the selected equipment, you can
import your ow n da tainto vehicle con venience
and inf otainment functions.
This includes, forex ample:
R multimedia data, such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in connection with
an integrated hands-free sy stem or an inte‐
grated navigation sy stem
R entered navigation destinations
R data about the use of Internet services
This data can be sa ved locally in theve hicle or it
is located on a device which you ha veconnected
to theve hicle (e.g. a smartphone, USB flash
drive or MP3 pla yer). If this data is stored in the
ve hicle, you can dele teit at any time. This data
can only be transmitted tothird parties upon yo
ur requ est with particular rega rd tothe scope
of use of online services according to your selec‐
te d settings.
Yo u can store or change con venience settings/
individualisations in theve hicle at any time.
Depending on the equipment, this includes, for
ex ample:
R settings of the seat positions
R suspension and climate control settings
R customisations such as interior lighting
If yo ur vehicle is accordingly equipped, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can cont rolth is by
means of the control elements integrated in the
ve hicle. Images and audio from the smartphone
can be output via the multimedia sy stem. Cer‐
ta in information is simultaneously transfer redto
yo ur smartphone.
Depending on the type of integration, this can
include:
R general vehicle data
R position data This allo
wsyouto use selected apps on your
smartphone, such as navigation or music play‐
bac k.There is no fur ther interaction between the
smartphone and theve hicle; in particular, vehi‐
cle data is not directly accessible. Which type of
fur ther data processing occurs is de term ined by
th e pr ovider of the specific app used. Which set‐
tings you can make, if an y,depends on the spe‐
cific app and the operating sy stem of your
smartphone. Online services
Wire
less network connection
If yo ur vehicle has a wireless network connec‐
tion, it enables data tobe exc hanged between
yo ur vehicle and additional sy stems. The wire‐
less network connection is enabled via theve hi‐
cle's transmission and reception unit or via con‐
nected mobile end devices (e.g. sma rtphones).
Online functions can be used via the wireless
network connection. This includes online serv‐
ices and applications/apps pr ovided bythe man‐
ufacturer or other pr oviders. 28
General no tes

Showing display content on
the instrument
clus ter
Ve hicles with an instrument display in the
widescreen cockpit: additional display content
can be shown on the instrument displa y.1
Displ aycontent, right (e xamp lerev counter)
2 The index points show the selected display
conte nt. #
Toselect display content: swipetothe
ri ght on the left-hand Touch Control. #
Swipe upwards or down wards on the left-
hand Touch Control toselect there qu ired
display con tent.
When the display conte nt is selected1, it is
brie fly highligh ted.
Display con tent selection, le ft:
R Speedom eter
R Time/date
R Trip computer From startandFrom reset
R Range
R Audio
Display con tent selection, centre:
R Assi stant display
R Telephone
R Navigation
R Trip
R Radio
R Media
R Styles and display
R Service Display conte
nt selection,right:
R Rev counter
R Average fuel consum ption
R ECO display
R Navigation
R G-me ter
R Assi stant display 252
Instru ment Display and on-board computer

#
Activate Blu etoo th®
and select Connect
phone, toconnect a mobile phone wi th the
user profile (→ page 369).
Yo u can also set up a user profile without regis‐
te ring a mobile phone. #
Select Finished.
The user profile is sa ved.
Selecting profile options
Multimedia sy stem:
, © .
f Profiles #
Select Äfor a profile. #
Toedit a profile: selectEdit profile . #
Select an avatar. #
Chan gethe name, if necessar y.#
Select Save. #
Toconfigure suggestions: selectSugges-
tions settings (→page 295). #
Resetting favo urites or themes: select
Reset favourites to factory settings orReset
themes to the factory settings . #
Select Yes. #
Toreset a profile: selectReset profile to
factory settings. #
Select Yes. #
Todel ete a profile: selectDelete profile . #
Select Yes.
% The guest profile cannot be dele ted.
Selecting a profile
Multimedia sy stem:
, © .
f Profiles
% When you call up your profile, the driver's
seat and outside mir rors can be set.
Yo u can cancel the setting process with the
fo llowing actions:
R Tap on thePositioning seat and steering
wheel. Please tap to cancel. warning on
th e media displa y.
R Press one of the seat operating buttons
in the driver's door. #
Select a profile. #
Press thea button toconfirm the mes‐
sage.
The profile is loaded and activated.
% Alternatively, the profile can already be
selected when theve hicle is entered
(→ page 292).
Synchronising a profile
Re quirements:
R You ha vea Mercedes me user account.
R The vehicle is connected with your Mercedes
me user account.
R The personalisation service is activated on
Mercedes me connect.
Multimedia sy stem:
, © .
f Profiles .
General set-
tings
Synchronisation enables thefo llowing:
R You can configure theve hicle settings using
th e Mercedes me app.
R The profile on Mercedes me connect and the
profile in theve hicle are aligned (profile man‐
agement). MBUX multimedia sy
stem 291

R
From the beginning of usage, the multimedia
sy stem must analyse the user habits. When
suf ficient da tais collec tedth en the sugges‐
tions are available.
If th erequ irements mentioned are not fulfilled, a
pr ev iew with a desc ript ion of the function
appears in theSUGGESTIONS menu.
Yo u can configure data recording (→ page 295)
or del eteth e suggestions recorded
(→ page 296).
Calling up suggestions
Requ irements:
R A profile has been created and is selected
(→ page 291). #
Tap on © inthe media displa y.
The home screen is shown. #
Swipe up until theSUGGESTIONS menu is
shown. #
Select a navigation destination, a media
source, a radio station or a con tact.
If ro ute guidance is already active, you can‐
not start a new route guidance or set an intermediate destination
forth eex isting
ro ute.
Configuring sug gestions
Multimedia sy stem:
, © .
f Profiles #
Select Zfor a profile. #
Select Suggestions settings . #
Toswitch suggestions display on/off:
switch Allow destination suggestions ,Allow
music suggestions andAllow contact sugges-
tions on or off.
If an option is switched on, suggestions for
navigation de stinations, media sources, radio
st ations or con tacts are shown.
If th e option is switched off, no suggestions
are shown. #
Todeactivate the learn function for one
da y:activate Deact. learn. for 24h .
Fo r24 hours no new actions will be trained
and no data recorded forth e active profile.
Suggestions will continue tobe shown. The
re maining time is shown next toDeact.
learn. for 24h . Before
the time runs out, a messa geis
shown that the multimedia sy stem will con‐
tinue the learn function shortl y.
Example: if the option is switched on and a
ro ute toa new destination has been calcula‐
te d, this destination would not be take n into
account forth e learn function. #
Toreset the suggestion his tory:select
Reset suggestion history.
% This process cannot be reve rsed. #
Select Yes. #
Toprotect settings with a PIN: switchon
PIN protection.
If PIN pr otection is switched on, you must
en terth e Mercedes me PIN toset the sug‐
ge stions. This PIN will be set in the Mercedes
me por talfo rth e personalisation service to
pr otect your personal settings.
Re naming suggestions
Only navigation destinations can be renamed. #
Tap on the© symbol in the media displa y.
The home screen is shown. MBUX multimedia sy
stem 295

#
Select Change PIN. #
Set a new PIN.
Ac tivating PIN pr otection for data export #
Select Protect data export .
Ac tivate or deacti vate the function.
Un blocking the PIN via the Mercedes me por‐
tal
If th e PIN has been entered incor rectly three
times, the PIN will be bloc ked. You can ha ve a
single-use password sent to you via the
Mercedes me connect online por talto reset the
PIN pr otection. #
Select Unblock PIN. #
Ente rth e single-use password.
PIN pr otection is reset, and you can set a
new PIN. Software upda
teInformation on software upda
tes
A software upda teconsi sts of thre esteps:
R Downloading or copying of the data requ ired
fo r ins tallation R
Installation of the update
R Activation of the update byrestarting the
sy stem
The multimedia sy stem pr ovides a message
when an update is available.
Depending on the source, you can per form vari‐
ous updates:
Software updates Source of
the
update Up
date type
Interne tN avigation map, sys‐
te m updates, Digital
Owner's Manual
External storage
medium, e.g. USB
fl ash drive Na
vigation maps %
Installation can take several minutes and
cancellation is not possible. If you do not
ins tallth e software updates then thest atus
of your vehicle will not be up-to-date. During
th e ins tallation, individual functions or con‐ trol elements are not
available or on lyavaila‐
ble toa limited deg ree.
Ad vantages of updating software
Software updates ensure your vehicle's tech nol‐
ogy is al ways up-to-date.
In order toimpr oveth equ ality of our services
yo u will recei vefuture updates foryo ur multime‐
dia sy stem, the Mercedes me connect services
and your vehicle's communication module.
These will con veniently be sent to you via the
mobile phone connection in your vehicle and, in
many cases, ins talled automaticall y.Yo u can
monitor thest atus of your updates at any time
on the Mercedes me por tal and find information
about po tential inno vations.
Yo ur advantages at a glance:
R con veniently recei vesoftware update s via
th e mobile phone network
R impr ovesth equ ality and availability of
Mercedes me connect services
R keeps your multimedia sy stem and communi‐
cation module up-to-date 318
MBUX multimedia sy stem

If
th e map data on your vehicle has been ins tal‐
led at thefa ctory and you wish toreins tall it, you
do not need toenter the activation code.
Fo r map data that you ha vepur chased in the
fo rm of a data storage medium, you must en ter
th e accompanying activation code.
% Ifyo u sa vethe map data on a data storage
medium with the online map update service,
no entry isrequ ired. The activation code is
st ored on the data storage medium during
th e downloading process.
Obser vethefo llowing when entering the activa‐
tion code:
R The activation code can be used for one vehi‐
cle
R The activation code is not transferable
R The activation code has six digits
In theeve nt of thefo llowing problems, please
con tact a Mercedes-Benz service centre:
R The multimedia sy stem does not accept the
activation code
R You ha velost the activation code Displaying
the compass
Multimedia sy stem:
, © .
Navigation .
¡ .
Position #
Select Compass.
The compass display sho wsthefo llowing
information:
R the cur rent di rection of tr avel with bear‐
ing (360° form at) and compass direction
R longitude and latitude coo rdinates in
degrees, minutes and seconds
R height (rounded)
R number of GPS satellites from which a
signal can be recei ved
The information is not available in every count ry.
Displaying Qibla
Multimedia sy stem:
, © .
Navigation .
¡ .
Position #
Select Qibla.
The ar rowonthe compass sho wsthe direc‐
tion toMecca in relation tothe cur rent di rec‐
tion of tr avel. The number of satellites
recei ved is shown.
% This function is not available in all countries.
Setting the map scale automatically
Multimedia sy stem:
, © .
Naviga-
tion .
Z .
Advanced #
Select View. #
Select Map orientation. #
Activate Auto zoom.
The display button is acti vated. The map
scale is set automatically depending on your
driving speed and the type of road.
% The automatically selec ted map scale can be
ch anged manuall y.After a few seconds, this
is automatically reset.
Displaying the satellite map
Multimedia sy stem:
, © .
Naviga-
tion .
Z .
Advanced #
Select View. #
Select Map elements. 362
MBUX multimedia sy stem

R
System ID (anonymised)
The transfer of this data is used tooptimise
communication between theve hicle and the
mobile phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle identifier is randomly
ge nerated.
This has no connection totheve hicle identifica‐
tion number (VIN) and is dele ted when the multi‐
media sy stem is reset (→ page 320).
The following driving status data is transmit ted:
R Transmission position engaged
R Distinction between par ked, standstill, rolling
and driving
R Day/night mode of the instrument clus ter
The transfer of this data is used toalter how
con tent is displ ayed tocor respond tothe driving
situation.
The following position data is transmitte d:
R Coordinates
R Speed R
Compass direction
R Acceleration di rection
This da tais only transfer red while the navigation
sy stem is active, in order toimpr oveit (e.g. so it
can continue functioning when in a tunnel). Mercedes me connect
Note
s on Mercedes me connect
Mercedes me connect pr ovides thefo llowing
services:
R Accident and breakdown mana gement (me
button or auto matic accident or breakdown
de tection)
R Appointment requests or similar (me button)
R Ifth e service is activated: Concier geService
(me button)
R Mercedes-Benz emergency call sy stem (SOS
button)
Mercedes me connect accident and breakdown
management, the Mercedes me connect Con‐
cier geService (if service is acti vated) and the Mercedes-Benz emer
gency call centre are availa‐
ble foryo u around the cloc k.
The me button and the SOS button can be found
on theve hicle's overhead control panel
(→ page 389).
Yo u can also call the Mercedes-Benz Cus tomer
Centre using the multimedia sy stem
(→ page 389).
Please no tethat Mercedes me connect is a
Mercedes-Benz service. In emer gencies, al ways
call the national emer gency services firs t using
th est andard national emer gency service phone
numbe rs. In eme rgencies, you can also use the
Mercedes-Benz emer gency call sy stem
(→ page 392).
Obser vethe conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me por tal: https://
me.secu re.mercedes-benz.com
Fu rther information on Mercedes me connect,
th e pr ovided service scope and operation:
http://manuals.daimler.com/baix/cars/
connectme/en_GB/index.html 388
MBUX multimedia sy stem

fi
ed based on the actual operating conditions
and/or loads.
Examples of arduous operating conditions:
R regular city driving with frequent intermedi‐
ate stops
R mainly short-dis tance driving
R frequent operation in mountainous terrain or
on poor road sur faces
R when the engine is of ten le ftidling for long
periods
R operation in particula rly dusty conditions
and/or if air-recirculation mode is frequently
used
In these or similar operating conditions, ha vethe
interior air filter, engine air cleaner, engine oil
and oil filter etc. changed more frequent ly. The
ty re s must be checked more frequently if the
ve hicle is operated under increased loads. Fur‐
th er information can be obtained at a qualified
specialist workshop. Battery disconnection periods
The ASS
YST PLUS se rvice inter val display
can only calculate the service due da tewhen
th e bat tery is connected. #
Notedown the service due date displa yed on
th e instrument display before disconnecting
th e battery (→ page419). Engine com
partment Ac
tive bonn et(pedestrian pr otection) Operation of
the active bonnet (pedestrian
pr otection)
In cer tain accident situations, therisk of injury
to pedestrians can be reduced bythe actuation
of the active bonn et. The rear area of the engine
bonn etisraised byappr oximately 70 mm.
Fo rth e drive tothewo rkshop, reset the trig‐
ge red active bonn etyourself. Af terth e active
bonn ethas been triggered, pedestrian pr otection
may be limited.
A qu alified specialist workshop must re-ins tate
th e full functionality of the active bonn et. The active bonnet is not
available in all coun‐
tries.
Re setting the active bonnet &
WARNING Danger of bu rns from hot
component parts in the engine compart‐
ment
Cer tain component parts in the engine com‐
partment may be very hot, e.g. the engine,
th era diator and parts of theex haust sy stem. #
Let the engine cool down and only
to uch the component parts described
below: 420
Maintenance and care

Selecting
the map orientation .............3 57
Setting the map scale .......................... 356
Setting the map scale automatically ....3 62
Showing in the multifunction display
of the instrument clus ter ..................... 364
Switching mo torw ay information
on/off ................................................ .359
Up dating .............................................. 361
Massa geprog rammes
Re setting the settings ............................95
Massage prog rams
Selecting the front seats ....................... 95
Massage settings Resetting ............................................... 95
Matt finish (cleaning instructions) ........ 429
Maximum gross vehicle weight ............ .483
Maximum speed see Limi ter
Mecca ...................................................... .362
Media Menu (on-boa rdcompu ter) .................. 258
Media display Notes ................................................... 281 Media mode
Adding a favo urite song ...................... .410
Connecting Blue tooth®
audio equip‐
ment .................................................... 409
Connecting USB devices .................... .409
Controlling media playba ck.................. 41 0
Copyright and trademar ks................... 406
Information about media sea rch ..........4 11
Making video settings .......................... 412
Overview of the media menu ............... 408
Playing a favo urite music track ............ 41 0
Re moving a favo urite song .................. .410
Sea rching for a music track accord‐
ing tomood .......................................... 412
St arting media playback ...................... 41 0
St arting the media sear ch.................... 411
Suppor tedfo rm at and data storage
media .................................................. 405
Using theke yword sear ch.................... 412
Media playback Operating (on-boa rdcompu ter) .......... .258
Media source Selecting (on-boa rdcompu ter) ............ 258 Memory function
Head-up display — Calling up stored
settings ............................................... 100
Head-up display — Storing settings ...... 100
Operating ............................................ 100
Outside mir rors — Calling up stored
settings ............................................... 100
Outside mir rors —St oring settings ...... 100
Seat — Calling up stored settings ......... 100
Seat — Storing settings ........................ 100
Menu (on-board computer) Assis tant display ................................. 254
Designs ................................................ 251
Head-up display ................................... 259
Media .................................................. 258
Na vigation ........................................... 256
Overview ............................................. 250
Ra dio ...................................................2 57
Service ................................................ 254
Te lephone ............................................ 258
Tr ip ...................................................... 255
Mercedes me Calling up services .............................. 392
Calling up your user account .............. .391
Del eting a connection ........................ .392 Index
583