towing MERCEDES-BENZ A-CLASS HATCHBACK 2021 User Guide

P
P
er
er mitt
mitt edto
ed towing met
wing met hods
hods V
V
ehicle eq
ehicle eq uipment/to
uipment/to wing met
wing method
hod Bot
Bot
h axles on t
h axles on t hegr
he ground
ound F
F
r
ront axle r
ont axle r aised
aised R
R
ear axle r
ear axle r aised
aised
Ve hicles with manual transmission Yes, maximum 50 km at 50 km/h Yes, maximum 50 km at 50 km/h Yes, maximum 50 km at 50 km/h
Ve hicles with automatic transmis-
sion Ye
s, maximum 50 km at 50 km/h Yes, maximum 50 km at 50 km/h Yes, maximum 50 km at 50 km/h
4MATIC vehicles Yes, maximum 50 km at 50 km/h No NoT
T
o
o wing wit
wing wit h a r
h a r aised axle:
aised axle: towing should be per-
fo rm ed byato wing compan y. Ov
Ov
er
ervie
vie w of per
w of per mitt
mittedto
ed towing met
wing met hods (plug-in
hods (plug-in
h
h ybr
ybr id)
id) Mercedes-Benz
recommends transporting your
ve hicle in the case of a breakdown, rather than
to wing it away. Fo
rto wing, use a tow rope or tow bar with bo th
axles on thegr ound. Do not use tow bar systems.
* N
NO OTE
TE Damage totheve hicle due to tow-
ing awa y incor rectly #
Obser vethe inst ructions and no tes on
to wing away. Obser
vethe information on towing and transport-
ing theve hicle in theve hicle Owner's Manual. Breakdown assis
tance
359
359

P
P
er
er mitt
mitt edto
ed towing met
wing met hods
hods V
V
ehicle eq
ehicle eq uipment/to
uipment/to wing met
wing method
hod Bot
Bot
h axles on t
h axles on t hegr
he ground
ound F
F
r
ront axle r
ont axle r aised
aised R
R
ear axle r
ear axle r aised
aised
Plug-in hybrid vehicles Yes, maximum 50 km at 50 km/h Yes, maximum 50 km at 50 km/h Yes, maximum 50 km at 50 km/h
The steering wheel must be /xed in
th e centre position with a steering
wheel loc k. In
thefo llowing situations, only transporting the
ve hicle is permitted:
R the multifunction display is not working
or
R theá Towing not permitted See Owner's
Manual display message appears
Ex Ex cep
cep tion:
tion: ifth eve hicle is located in a danger
zone, it can be reco vered from the danger zone
despite the display message or the display not
wo rking. It must not be
towe d fur ther than 50 m with bo th
axles on thegr ound. A towing speed of 10 km/h
must not be exceeded. Be yond these limits, only
transporting is permitted. T
T
o
o wing t
wing t he v
he vehicle wit
ehicle wit h bot
h both axles on t
h axles on t hegr
he ground
ound #
Obser vethe no tes on the permitted towing
me thods (/ page 358). #
Plug-in hybrid: obser vethe no tes on the per-
mitted towing me thods (/ page 359). #
Make sure that the battery is connected and
ch arge d.
Obser vethefo llowing points when the battery is
dischar ged:
R theve hicle cann otbe star ted
R the electric parking brake cannot be released
or applied
R V
Vehicles wit
ehicles wit h aut
h automatic tr
omatic tr ansmission:
ansmission: the
transmission cannot be shiTed toposition i
or j. 360
360
Breakdown assistance

%
V
V ehicles wit
ehicles wit h aut
h automatic tr
omatic tr ansmission:
ansmission: ifthe
transmission cannot be shiTed toposition i
or if the display does not show anything,
transport theve hicle (/ page 362). A towing
ve hicle with liTing equipment is requ ired for
ve hicle transpor tation.
* NO
NO TE
TEDamage due to towing away at
ex cessively high speeds or over long dis-
ta nces The driv
etra in could be damaged when towing
at excessively high speeds or over long distan-
ces. #
Atowing speed of 50 km/h must not be
ex ceeded. #
Atowing dis tance of 50 km must not be
ex ceeded. &
W
WARNING
ARNING Risk of accident when towing a
ve hicle which is too heavy
If th eve hicle tobe tow- star ted or towe daway
is heavier than the permissible gross mass of
yo ur vehicle, thefo llowing situations can
occur:
R theto wing eye may become de tach ed.
R theve hicle/trailer combination may
swer veorove rturn. #
Before tow- starting or towing away,
ch eck if theve hicle tobe tow- star ted or
to we dawa yex ceeds the permissible
gr oss mass. If a
vehicle must be tow- star ted or towe dawa y,its
permissible gross mass must not exceed the per-
missible gross mass of theto wing vehicle. #
Information on the permissible gross mass of
th eve hicle can be found on theve hicle identi-
/cation plate (/ page 392). #
V
Vehicles wit
ehicles wit h aut
h automatic tr
omatic tr ansmission:
ansmission: do not
open the driver's door or front passenger door;
the transmission otherwise automati-
cally shiTs toposition j. #
Fitth eto wing eye (/ page 363). #
Fasten theto wing device.
* N
NOOTE
TE Damage due toincor rect connec-
tion of theto w bar #
Only connect theto w rope or tow bar to
th eto wing eyes. #
Deactivate the automatic locking mechanism
(/ page 88). #
Do not activate the HOLD function. #
Deactivate tow- awa y protection
(/ page 101). #
Deactivate Active Brake Assist (/ page 245). #
V
Vehicles wit
ehicles wit h aut
h automatic tr
omatic tr ansmission:
ansmission: shiTto
position i. #
V Vehicles wit
ehicles wit h manual tr
h manual tr ansmission:
ansmission: shiTto
neutral i. #
Release the electric parking brake. Breakdown assistance
361 361

#
Switch on theve hicle; the steering wheel loc k-
ing may otherwise engage. &
W
WARNING
ARNING Risk of accident due tolimited
saf ety-re lated functions during theto wing
process
Saf ety-re lated functions are limited or no lon-
ge rav ailable in thefo llowing situations:
R theve hicle is switched o..
R the brake system or po wer steering system
is malfunctioning.
R the energy supply or the on-board electri-
cal system is malfunctioning.
When your vehicle is towe daw ay, signi/cantly
more e.ort may be requ ired tosteer and
brake than is normally requ ired. #
Use a tow bar. #
Make sure that the steering wheel can
mo vefreely be fore towing theve hicle
awa y. *
N
NO
OTE
TE Damage due toexcessive tractive
po wer If
yo u pull away sharpl y,the tractive po wer
may be too high and theve hicles could be
damaged. #
Pull away slo wlyand smoo thly. Loading t
Loading t
he v
he vehicle f
ehicle f or tr
or transport
anspo rt Hybr
Hybr
id v
id vehicles:
ehicles: transpor tation of vehicles should
only be car ried out byprofessional reco very com-
panies. #
Obser vethe no tes on towing away
( / page 360). #
Connect theto wing device totheto wing eye
in order toload theve hicle.
% You can also attach theto w bar tothe trailer
hitch. #
V
Vehicles wit
ehicles wit h aut
h automatic tr
omatic tr ansmission:
ansmission: shiTthe
automatic transmission toposition i.
% V
Vehicles wit
ehicles wit h aut
h automatic tr
omatic tr ansmission:
ansmission: the
automatic transmission may be loc ked in posi- tion
jintheev ent of damage tothe electri-
cal system. ToshiT toi , pr ovide the on-
board electrical system with po wer
( / page 357). #
V
Vehicles wit
ehicles wit h manual tr
h manual tr ansmission:
ansmission: shiTto
neutral. #
Load theve hicle onto the transpor ter. #
V
Vehicles wit
ehicles wit h aut
h automatic tr
omatic tr ansmission:
ansmission: shiTthe
automatic transmission toposition j. #
V
Vehicles wit
ehicles wit h manual tr
h manual tr ansmission:
ansmission: engage
/rst or reve rsege ar. #
Use the electric parking brake tosecure the
ve hicle against rolling away. #
Only secure theve hicle bythe wheels.
V
V ehicles wit
ehicles wit h adap
h adaptiv
tiv e dam
e dam ping adjus
ping adjustment tment &
W
WARNING
ARNING Risk of an accident when trans-
porting vehicles with adaptive damping
adjustment
When transpo rting vehicles with adaptive
damping adjustment, theve hicle/trailer com-
bination may begin torock and start toskid. 362
362
Breakdown assis
tance

#
Load theve hicle cor rectly onto the
transpor ter. #
Secure theve hicle on all four wheels
with suitable tensioning straps. #
Do not exceed the maximum permissible
speed of 60 km/h when transporting. *
N
NO OTE
TE Damage totheve hicle from secur-
ing it inco rrectly #
ATer loading, theve hicle must be
secured on all four wheels. Otherwise,
th eve hicle could be damaged. #
A minimum dis tance of 20 cm upwards
and 10 cm down wards must be kept to
th e transport platform. #
Secure theve hicle on all four wheels aTer
loading. 4MA
4MA
TIC v
TIC v ehicles/v
ehicles/v ehicles wit
ehicles wit h aut
h automatic tr
omatic tr ans-
ans-
mission
mission #
Make sure that the front and rear axles come
to rest on the same transpor tation vehicle.
* N
NOOTE
TE Damage tothe drive train due to
incor rect positioning of theve hicle #
Do not position theve hicle abo vethe
connection point of the transport vehi-
cle. T
T
o
o wing ey
wing eye st
e st or
orag
ag e location
e location The
towing eye is under the load compartment
0oor. F
F
itting and r
itting and r emo
emoving t
ving t heto
he towing eye
wing eye #
Press the mark on co ver1 inwa rds and
re mo ve. Breakd
own assistance
363
363

#
Screw intheto wing eye clockwise as far as it
will go and tighten.
V
V ehicles wit
ehicles wit h a tr
h a trailer hitc
ailer hitc h:
h:vehicles with a trailer
hitch do not ha veare ar brac ketfo rth eto wing
ey e. Fasten theto w bar tothe trailer hitch. #
Make sure that co ver1 engages in the
bumper when youre mo vetheto wing eye.
* N
NOOTE
TE Damage totheve hicle due toincor-
re ct use of theto wing eye or trailer hitch When a
towing eye or trailer hitch is used to
re co ver a vehicle, theve hicle may be damaged
in the process. #
Only use theto wing eye or trailer hitch to
to w awa y or tow start theve hicle. #
Do not use theto wing eye or trailer hitch
to to wtheve hicle during reco very. T
T
o
o w
w -st
-st ar
arting t
ting t he v
he vehicle
ehicle V V
ehicles wit ehicles wit h aut
h automatic tr
omatic tr ansmission
ansmission
* NO
NOTE
TEDamage tothe automatic transmis-
sion due to tow-starting The au
tomatic transmission may be damaged
in the process of tow- starting vehicles with
automatic transmission. #
Vehicles with automatic transmission
must not be tow- star ted. #
Vehicles with an automatic transmission must
not be tow- star ted.
V V ehicles wit ehicles wit h manual tr
h manual tr ansmission
ansmission #
Obser vethe no tes on towing away
( / page 360). #
If necessar y,allow the engine and exhaust
system tocool down. #
Swit chon the ignition. #
Engage second gear. #
Release the electric parking brake. #
Tow- start theve hicle while the clutch pedal is
fully depressed. #
Slowly re leasethe clutch pedal. #
Immediately shiT toneutral if the engine
starts. #
Stop theve hicle in accordance with the tra1c
conditions. #
Remo vetheto w bar. #
Remo vetheto wing eye. #
Have theve hicle checked at a quali/ed spe-
cialist workshop. Electr
Electr
ical fuses
ical fuses N
No
ot
tes on electr
es on electr ical fuses
ical fuses &
W
WARNING
ARNING Risk of accident and injury due
to ove rloaded lines
If yo u manipulate or bridge a faulty fuse or if
yo ure place it with a fuse with a higher amper-
age, the electric line could be overloaded.
This could result in a /re. 364
364
Breakdown assis
tance

St
andard: EN 62196-3
St yle: FF
Plug type: charging cable soc ket and vehicle
plug
Vo ltage range: 200 V to920 V
Missing values werenot available at the time of
going topress.
Maximum batt Maximum batt er
ery capacity and c
y capacity and c har
harging times
ging times A 250 e
A 250 e
Ty
pe Lithium-ion
Maximum energy content 15.6 kWh
Ra nge in electric-only mode
Cha rge time – mode 4
Direct cur rent at fast charging
station with 22 kW charging
capacity App
rox. 25
min
Char getime – mode 3
with 7.4 kW charging capacity App
rox. 1 h
45 min A 250 e A 250 e
Char
getime – mode 2
with 3.7 kW charging capacity App
rox. 3 h
15 min
Char getime – mode 2
with 2.3 kW charging capacity App
rox. 5 h
30 min
Char getime – mode 2
with 1.8 kW charging capacity App
rox. 7 h
30 min Char
getimes – modes 2 and 3 app lyto alternat-
ing cur rent charging from 10% to100% of the usa-
ble energy content. Char getime – mode 4 applies
to direct cur rent charging from 10% to80% of the
usable energy content.
The time take nto charge the battery depends on
th ech arge status of the batter y,the ambient tem-
perature and thech arging capacity of the batter y.
The charging capacit y,in turn, depends on the
supply voltage, the cur rent intensity and the type
of po wer suppl y.
The nominal voltage range foryo ur vehicle can be
fo und on the information label in the soc ket co ver
( / page 194). T T
r
railer hitch
ailer hitch Gener
Gener
al not
al notes on t
es on t he tr
he trailer hitch
ailer hitch Modi/cations
tothe engine cooling system may
be necessar y,depending on theve hicle model.
The retro/tting of a trailer hitch is on lypermissi-
ble if a towing capacity is speci/ed in your vehicle
documents.
Fu rther information can be obtained at a quali/ed
specialist workshop. Te
ch nical data
405 405

Hybr
Hybr
id syst
id syst em
em Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/conseq uences and
uences andM
MSolutions
Solutions
u
Towing not permitted See
Owner's Manual *T
he drive system is malfunctioning. #
Have theve hicle transpo rted only using a transpor ter or trailer (/ page 359).
ò Acoustic presence indica-
tor inoperative *T
he sound generator (acoustic vehicle warning system) is malfunctioning. No driving noises are being produced. The
ve hicle may not be heard by otherroad users. #
Drive with particular care. #
Consult a quali/ed specialist workshop.
è
Charger cable connected *Y
ou cannot pull away while thech arging cable is connected. #
Disconnect thech arging cable from theve hicle.
Not possible to unlock
charging cable See Own-
er's Manual *T
hecharging cable connector cann otbe remo ved from thech arging station's soc ket. #
Press the EMERGENCY OFF switch on thech arging station.
If th ech arging cable connector cann otbe remo ved aTer that: Displ
aymessages and warning/indicator lamps
423
423

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
d
Malfunction *T
he drive system is malfunctioning. The output of your vehicle is restric ted. #
Consult a quali/ed specialist workshop.
d
Stop Switch engine off *T
he drive system is malfunctioning. #
Stop theve hicle immediately in accordance with the tra1c conditions and switch o. the drive system. Do not con-
tinue driving. #
Do not tow theve hicle, stop towing if necessar y. #
Consult a quali/ed specialist workshop.
d
Performance severely limi-
ted *T
he drive system is outside the normal operating temp erature range, e.g. due toextremely low or high outside temp er-
atures.
The output is se verely re stricted.
Once the operating temp erature of the drive system returns tonormal, the full output will be available again. The dis-
play message will disappear.
*I fth e drive system po wer output is still reduced, there is a fault in the drive system. #
Drive on carefull y. #
Consult a quali/ed specialist workshop. Displ
aymessages and warning/indicator lamps
427 427

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions #
Ifth e display message does not disappear, stop theve hicle in accordance with the tra1c conditions and restart
th eve hicle.
Blind Spot Assist inopera-
tive *B
lind Spot Assist is malfunctioning. #
Drive on
or #
Stop theve hicle in accordance with the tra1c conditions and restart theve hicle. #
Ifth e display message does not disappear: consult a quali/ed specialist workshop.
Blind Spot Assist not availa-
ble when towing a trailer
See Owner's Manual *W
hen you establish the electrical connection tothe trailer, Blind Spot Assist will be una vailable. #
Press the leT-hand Touch Control and ackno wledge the display message.
Active Blind Spot Assist
currently unavailable See
Owner's Manual *A
ctive Blind Spot Assist is temp orarily una vailable.
The system limits ha vebeen reached (/ page 249).
Once the cause of the problem is no longer present, the system will be available again. #
Drive on
or #
Ifth e display message does not disappear, stop theve hicle in accordance with the tra1c conditions and restart
th eve hicle.
Active Blind Spot Assist
inoperative *A
ctive Blind Spot Assist is malfunctioning. 454 454
Display messages and
warning/indicator lamps