service MERCEDES-BENZ B-CLASS HATCHBACK 2021 User Guide

#
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Always /t the 0oor mats securely and as
prescribed in order toensure that there
is alw ays su1cient room forth e pedals. #
Do not use loose 0oor mats and do not
place 0oor mats on top of one ano ther. *
N
NO OTE
TE Battery discharging from using devi-
ces connected tothe diagnostics connec-
tion Using devices at
the diagnostics connection
drains the batter y. #
Check thech arge leve l of the batter y. #
Ifth ech arge leve l is lo w,charge the bat-
te ry, e.g. bydriving a considerable dis-
ta nce. Please also no
tethe information about the 12 V
battery and short-dis tance trips in the "Driving
and Parking" chap ter (/ page 173). Connecting and using ano
ther device with the
diagnostics connection can ha vethefo llowing
e.ects:
R Malfunctions in theve hicle system
R Perm anent damage tovehicle components
Please referto thewa rranty term s and conditions
fo rth is matter. Moreo
ver,connecting equipment tothe diagnos-
tics connection can lead toemissions monitoring
information being reset, forex ample. This may
lead totheve hicle failing tomeet there qu ire-
ments of the next emissions inspection during the
main inspection. Quali/ed
Quali/ed
specialis
specialist w
t work
ork shop
shop
A qu ali/ed specialist workshop has the necessary
special skills, tools and quali/cations tocor rectly
car ryout any necessary workon your vehicle.
This particular lyapplies tosaf ety-re leva nt wo rks.
Alw ays ha vethefo llowing workcar ried out on
yo ur vehicle at a quali/ed specialist workshop:
R Safety-re leva nt wo rks
R Service and maintenance work
R Repair work
R Modi/cations as well as installations and con-
ve rsions
R Workon electronic components
R Plug-in h
Plug-in h ybr
ybrid:
id:workon thehy brid system General no
tes
39
39

Mercedes‑Benz
recommends a Mercedes‑Benz
service cent re. V
V
ehicle r
ehicle r egis
egistrtration
ation
Mercedes-Benz may ask its service centres to
car ryout tech nical inspections on cer tain vehi-
cles. The quality or saf ety of theve hicle is
impr oved as a result of the inspection.
Mercedes-Benz can only inform you about vehicle
ch ecks if Mercedes-Benz has your registration
data.
It is possible that your vehicle has not yetbeen
re gistered in your name in thefo llowing cases:
R ifyo ur vehicle was not pur chased at an author-
ised specialist deale r.
R ifyo ur vehicle has not yetbeen examined at a
Mercedes-Benz service cent re.
It is advisable toregister your vehicle with a
Mercedes-Benz service cent re.
Inform Mercedes-Benz as soon as possible about
any change in address or vehicle ownership. Yo u can do
this at a Mercedes-Benz service centre,
fo rex ample. Corr Corr
ect use of t
ect use of t he v
he v ehicle
ehicle
If yo ure mo veany warning stic kers,yo u or others
could failto recognise cer tain dangers. Lea ve
wa rning stic kers in position.
Obser vethefo llowing information in particular
when driving your vehicle:
R the saf ety no tes in this Owner's Manual, vehi-
cle-speci/c supplements and fu rther supple-
men tary documents
R tech nical data forth eve hicle
R tra1c rules and regulations
R laws and saf etystanda rds per taining tomo tor
ve hicles Inf
Inf
or
ormation on t
mation on t he REAC
he REACH rH regulation
egulation
EU and EFT
EU and EFT A countr
A countries only:
ies onl y:
th e REACH regulation (Regulation (EC) No.
1907/2006, Article 33) stipula tes a duty tosup- ply information about subs
tances of very high
conce rn(SVHCs).
Me rcedes‑Benz AGacts tothe best of its kno wl-
edge toprev ent these SVHCs from being used
and toenable customers tosafely handle these
substances. There are SVHCs known to
Mercedes‑Benz AG, according tosupplier informa-
tion and internal product information, found in
individual components of this vehicle in quantities
of ove r 0.1 percent byweight.
Fu rther information can be obtained at thefo llo w-
ing addresses:
R https://reach.daimler.com/de/home/
R https://reach.daimler.com/en/home/ Not
Not
es f
es f or per
or per sons wit
sons wit h electr
h electronic medical aids
onic medical aids
Mercedes-Benz AGcannot, despite carefully
de veloping vehicle systems, comple tely rule out
th e interaction of vehicle systems with elect ronic
medical aids such as ca rdiac pacemake rs.
In addition, there are components installed in the
ve hicle that, rega rdless of the operating status of
th eve hicle, can generate magnetic /elds on a par 40
40
Gene
ral no tes

with permanent magn
ets. These /elds can be
fo und, forex ample, in the area around the multi-
media and sound system or also in the area of the
seats, depending on theve hicle equipment.
Fo rth is reason, thefo llowing can occur in isolated
cases, depending on the aids used:
R Medical aids malfunctioning
R Adve rse health e.ects
Obser vethe no tes and warnings of the manufac-
turer of the medical aids; if in doubt, contact the
device manufacturer and/or your doctor. If there
is continuing uncer tainty concerning the possibil-
ity of medical aids malfunctioning, Mercedes-
Benz AGrecommends using only fewelectrical
ve hicle systems and/or main taining a distance
from the components.
Plug-in h
Plug-in h ybr
ybrid
id
When charging the high-voltage batter y,ke ep a
distance of at least an arm's length between the
medical aid and thefo llowing components:
R the po wer supply equipment This includes
charging stations in thefo rm of a
wa llbox or a public charging point, forex am-
ple.
R vehicle components car rying live voltage
This includes thech arging cable and the
ch arging cont rol box, forex ample.
Only ha verepairs and maintenance workinthe
area of thefo llowing components car ried out at a
qu ali/ed specialist workshop:
R vehicle components car rying live voltage
R transmission aerials
R multimedia system and sound system
If yo u ha veany queries or suggestions, consult a
qu ali/ed specialist workshop. Im
Im
plied w
plied w arr
arranty
anty
* NO
NOTE
TEDamage totheve hicle arising from
violation of these operating inst ructions. Damage
totheve hicle can arise from violation
of these operating inst ructions. This damage is not co
vered either bythe
Mercedes-Benz implied warranty or bythe
Ne w‑ or Used- Vehicle Warrant y. #
Follow the inst ructions in these operat-
ing inst ructions on proper operation of
yo ur vehicle as well as on possible vehi-
cle damage. QR code f
QR code f
or r
or rescue card
escue card
QR codes are attached in the fuel /ller 0ap and on
th e opposite side on the B-pillar. In theev ent of
an accident, rescue services can use the QR code
to quickly /nd the appropriate rescue card for
yo ur vehicle. The cur rent rescue card contains the
most impor tant information about your vehicle in
a compact form , e.g. thero uting of the electric
lines.
Fu rther information can be obtained at https://
www.mercedes-benz.de/qr-code. Gene
ral no tes
41 41

ing state, component loads, maintenance
requ ire-
ments and tech nical events or faults.
Depending on theve hicle equipment, thefo llo w-
ing data are stored:
R operating status of system components, such
as /ll le vels, tyre pressure or battery status
R malfunctions or faults in impor tant system
components, such as lights or brakes
R system reactions in special driving situations,
such as airbag depl oyment or the inter vention
of stability cont rol systems
R information on events leading tovehicle dam-
age
In cer tain cases, it may be requ ired tostore da ta
th at wo uld ha veotherwise been used only temp o-
rari ly. This may be the case if theve hicle has
de tected a malfunction, forex ample.
If yo u use services, such as repair services and
maintenance work, stored operational data as
we ll as theve hicle identi/cation number can be
re ad out and used. They can be read out by
service network emplo yees, such as workshops
and manu facturers or third parties, such as break- down services. The same is true in
the case of
wa rranty claims and quality assurance measures.
In general, there adout is per form ed via the legally
prescribed port forth e diagnostics connection in
th eve hicle. The operational data that are read out
document tech nical states of theve hicle or of
individual components and assist in the diagnosis
of malfunctions, compliance with warranty obli ga-
tions and quality impr ovement. Tothat end, these
data, in particular information about component
loads, tech nical events, malfunctions and other
fa ults may be transmitted along with theve hicle
identi/cation number tothe manufacturer. Fur-
th ermore, the manufacturer is subject toproduct
liability. Forth is reason the manufacturer also
uses operational data from theve hicle, forex am-
ple, forre calls. These data can also be used to
ex amine the customer's warranty and guarantee
claims.
Fa ult memories in theve hicle can be reset by a
service outl etor at your requ est as part of repair
or maintenance work. Conv
Conv enience and inf ot
enience and inf otainment functions ainment functions
Yo u can store con venience settings and individual
settings in theve hicle and change or reset them
at any time.
Depending on theve hicle equipment, this
includes thefo llowing settings, forex ample:
R seat and steering wheel positions
R suspension and climate cont rolsettings
R individual settings, such as interior lighting
Depending on the selected equipment, you can
import data into vehicle inf otainment functions
yo urself.
Depending on theve hicle equipment, this
includes thefo llowing data, forex ample:
R multimedia data, such as music, /lms or pho-
tosfo r playback in an integ rated multimedia
system
R address book data for use in connection with
an integ rated hands-free system or an integ ra-
te d navigation system
R entered navigation destinations
R data about the use of Internet services General no
tes
43 43

These data
for con venience and inf otainment
functions may be sa ved locally in theve hicle or
th ey may be located on a device which you ha ve
connected totheve hicle, such as a smartphone,
USB 0ash drive or MP3 pla yer.Ifyo u ha veentered
th ese data yourself, you can dele tethem at any
time.
This data is transmitted from theve hicle tothird
parties only at your requ est. This applies, in par-
ticular, when you use online services in accord-
ance with the settings that you ha veselected.
Smar
Smar tphone int
tphone int egr
egr ation (e.g. Andr ation (e.g. Andr oid A
oid Aut
uto or
o or
Apple CarPlay
Apple CarPlay ®
®
)
)
If yo ur vehicle is accordingly equipped, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can then control them
by means of the control elements integ rated in
th eve hicle. Images and audio from the smart-
phone can be output via the multimedia system.
Cer tain information is simultaneously transfer red
to your smartphone. Depending on the type and
integ ration, this includes position data, day/night
mode and other general vehicle statuses. For
more information please consult the Owner's
Manual of theve hicle/inf otainment system. This integ
ration allo ws the use of selected smart-
phone apps, such as navigation or music pla yer
apps. There is no fu rther interaction between the
smartphone and theve hicle; in particular, vehicle
data is not directly accessible. The type of addi-
tional data processing is de term ined bythe pro-
vider of the app being used. Which settings you
can make, if an y,depends on the speci/c app and
th e operating system of your smartphone. Online ser
Online ser
vices
vices W
W
ir
ir eless ne
eless ne tw
twor
ork connection
k connection
If yo ur vehicle has a wireless network connection,
it enables data tobe exch anged between your
ve hicle and additional systems. The wireless net-
wo rkconnection is made possible bytheve hicle's
ow n transmitter and receiver or bya mobile end
device that you ha vebrought into theve hicle, for
ex ample, a smartphone. Online functions can be
used via the wireless network connection. This
includes online services and applications/apps
pr ov ided toyouby the manufacturer or by other
pr ov iders. Manuf
Manuf actur acturer's ser
er's ser vices
vices
Re garding the manufacturer's online services, the
individual functions are described bythe manu-
fa cturer in a suitable place, forex ample, in the
Owner's Manual or on the manufacturer's web-
site, where there leva nt data pr otection informa-
tion is also given. Personal data may be used for
th e pr ovision of online services. Data are
ex ch anged via a secure connection, such as the
manufacturer's designated IT systems. Any per-
sonal data which are collected, processed and
used, other than forth e pr ovision of services, is
done so exclusively on the basis of legal permis-
sion. This is the case, forex ample, for a legally
prescribed emer gency call system, a cont ractual
ag reement or when consent has been given.
Yo u can ha veservices and functions, some of
which are subject toafe e, activated or deactiva-
te d. This excludes legally prescribed functions and
services, such as an emer gency call system.
Thir Thir d par
d par ty ser
ty ser vices
vices
If yo u use online services from other pr oviders
(third parties), these services are there sponsibil-
ity of the pr ovider in question and subject tothat
pr ov ider's data pr otection conditions and term s of 44
44
Gene
ral no tes

use. As a
general rule, the manufacturer has no
in0uence on the content exch anged.
Fo rth is reason, when services are pr ovided by
th ird parties, please ask the service pr ovider in
qu estion for information about the type, extent
and purpose of the collection and use of personal
data. Dat
Dat
a pr ot
a pr otection r
ection r ights
ights Depending on
your country or the equipment and
ra nge of functions of your vehicle as well as the
services you use and the services on o.er, you
are entitled todi.erent data pr otection rights.
Fu rther information on data pr otection and your
data pr otection rights can either be found on the
manufacturer's website or you will receive this
information as part of theva rious services and
service o.ers. There you will also /nd the contact
information forth e manufacturer and its data pro-
te ction o1cers.
At awo rkshop, forex ample, with the support of a
specialist and possibly for a fee, you can ha ve
data read out which is stored only locally in the
ve hicle. Cop
Cop
yr
yright
ight
Information on licences for free and open-source
soTware used in your vehicle can be found on the
data car rier in your vehicle document wallet and
with updates on thefo llowing website:
https://www.mercedes-benz.com/opensource General no
tes
45
45

Observ
Observ
e law
e laws and leg
s and leg al r
al req
equir
uir ements
ements
Alw ays obser vethe legal requ irements when
using a child restraint system in theve hicle.
Make sure that thech ild restraint system is
appro ved in accordance with theva lid test speci/-
ca tions and guidelines. Further information can
be obtained at a quali/ed specialist workshop.
Mercedes-Benz recommends that you use a
Mercedes-Benz Service Centre forth is purpose.
Onl
Onl y use appr ov
y use appr oved ced c hild r
hild r es
estrtraint syst
aint syst ems
ems
Only child restraint systems that meet thefo llo w-
ing UNECE standards are permitted for use in the
ve hicle:
R UN-R44
R UN-R129 (i-Size child restraint systems)
In fo rm ation on child restraint system appro val
categories and de tails on the appr oval label on
th ech ild restraint system (/ page 66). Det
Det
ecting r
ecting r isk
isks,av
s, avoiding dangoiding dang er
er Secur Secur
ing syst ing syst ems f
ems for c
or child r
hild r es
estrtraint syst
aint syst ems in
ems in
t
t he v
he v ehicle
ehicle
Only use thefo llowing securing systems forch ild
re straint systems:
R the ISOFIX or i-Size securing rings
R theve hicle's seat belt system
R theTo pTe ther anchorages
Fi tting an ISOFIX or an i-Size child restraint sys-
te m is prefer red.
Simply attaching tothe securing rings on theve hi-
cle can reduce therisk of /tting thech ild restraint
system incor rectl y.
When securing a child with the integ rated seat
belt of the ISOFIX or i-Size child restraint system,
al wa ys comply with the permissible gross weight
fo rth ech ild and child restraint system
(/ page 70).
A
A dv
dv ant
ant ag
age of a r
e of a r earw
earwar
ard-f
d-f acing c
acing c hild r
hild res
estrtraint sy
aint sy s-
s-
t
t em
em
It is preferable totransport a baby or a small child
in a suitable rear wa rd-facing child restraint sys- te
m. In this case, thech ild sits in the opposite
direction tothe direction of tr avel and faces bac k-
wa rds.
Babies and small children ha vecomparatively
we ak neck muscles in relation tothe size and
we ight of their head. The risk of injury tothe cer-
vical spine during an accident can be reduced in a
re ar wa rd-facing child restraint system.
Alw ay
Alw ays secur
s secur e a c
e a child r
hild r es
estr
traint syst
aint syst em corr
em correctly
ectly &
W
WARNING
ARNING Risk of injury or death due to
incor rect ins tallation of thech ild restraint
system
The child can then not be pr otected or
re strained as intended. #
Be su retocomply with the manufactur-
er's installation inst ructions forth ech ild
re straint system and its co rrect use. #
Make sure that the entire base of the
ch ild restraint system al ways rests on
th e sitting sur face of the seat. 62
62
Occupant saf
ety

#
Keep theve hicle key out of there ach of
ch ildren. &
W
W ARNING
ARNING Risk offatal injury due toexpo-
sure toextreme heat or cold in theve hicle
If persons, particular lych ildren, are subjected
to prolonged exposure tointense heat or cold,
th ere is a risk of se vere injury or even death. #
Never lea vepersons, particular lych il-
dren, unattended in theve hicle. Ov
Ov
er
ervie
vie w of r
w of r ecommended c
ecommended c hild r
hild res
estr
traint syst
aint syst ems
ems %
Further information on the cor rect child
re straint system can be ob tained at a quali-
/ed specialist workshop. Mercedes-Benz rec-
ommends that you use a Mercedes-Benz
Service Centre forth is purpose. Secur
Secur ing wit
ing wit h ISOFIX
h ISOFIX
W
W eight cat
eight cat egor
egory 0+ (up t
y 0+ (up t o 13 k
o 13 kg and up to
g and up to
appro
appro x. 15 mont
x. 15 mont hs)
hs) T
T
ype
ype 1
1
B
BAB
AB Y S
Y S AFE plus
AFE plus
Size catego ry E
Appro valE 1 04 301 146
Order number 2
B6 6 86 8224
1 Manufacturer: Britax Römer .2 With colour code 9H95. W
W
eight cat
eight cat egor
egory I (9 t
y I (9 t o 18 k
o 18 kg and fr g and fr om appro
om appro x-
x-
imat
imat el
ely 9 mont
y 9 mont hs t
hs to 4 y
o 4 y ear
ears)
s) T
T
ype
ype 1
1
DUO plus
DUO plus
Size categor yB1
Appro valE 1 04 301 133
Order number 2
A 000 970 43 02
1 Manufacturer: Britax Römer .2 With colour code 9H95. Secur
Secur
ing wit
ing wit h t
h the v
he v ehicle seat belt
ehicle seat belt
W
W eight cat
eight cat egor
egory 0 (up t
y 0 (up t o 10 k
o 10 kg and approg and appro ximat
ximat ely
ely
6 mont
6 mont hs) and w
hs) and w eight cat
eight categor
egory 0+ (up t
y 0+ (up t o 13 kg
o 13 kg
and appro
and appro ximat
ximatel
ely 15 mont
y 15 mont hs)
hs) T
T
ype
ype 1
1
B
BAB
AB Y S
Y S AFE plus II
AFE plus II
Appr oval E1 04 301 146
Order number 2
A 000 970 38 02
1 Manufactu rer: Britax Römer .2 With colour code 9H95. W
W
eight cat
eight cat egor
egory I (9 t
y I (9 t o 18 k
o 18 kg and fr g and fr om appro
om appro x-
x-
imat
imat el
ely 9 mont
y 9 mont hs t
hs to 4 y
o 4 y ear
ear s)
s) T
T
ype
ype 1
1
DUO plus
DUO plus
Appr oval E1 04 301 133
Order number 2
A 000 970 43 02
1 Manufactu rer: Britax Römer .2 With colour code 9H95. Occupant saf
ety
65
65

#
Remo vetheke y1 from theke yring. #
Place theke y1 inthe mar ked space 2on
th e symbol 3.
The vehicle will start aTer a short time.
When youre mo vetheke y1 from the mar ked
space 2,theve hicle can be driven. For fur-
th er engine starts ho wever,theke y1 must
be located in the mar ked space 2onthe
symbol 3during the entire journe y. #
Have theke y1 checked at a quali/ed spe-
cialist workshop.
If t
If t he v
he v ehicle does no
ehicle does no t st
t st art:
art: #
Place theke y1 inthe mar ked space 2and
lea veitth ere. #
V
Vehicles wit
ehicles wit h manual tr
h manual tr ansmission:
ansmission: Depress
th e clutch pedal. #
Depress the brake pedal and start theve hicle
using the start/s top button.
% You can switch on the po wer supply or the
ve hicle with the start/s top button. Obser
veany information rega rding display mes-
sages that can be displ ayed on the inst rument
displa y. S
S
t
tar
ar ting t
ting t he v
he vehicle via R
ehicle via R emot
emote Online Ser
e Online Ser vices
vices Cooling or heating t
Cooling or heating t
he v
he vehicle int
ehicle int er
erior bef
ior bef ore
ore
st
st ar
ar ting t
ting t he jour
he jour ney
ney
Ensu rethefo llowing before starting the engine:
R The legal stipulations in the area where your
ve hicle is par ked allow engine starting via
smartphone.
R It is safe tostart and runth e engine where
yo ur vehicle is par ked.
R The fuel tank is su1cient lyfull.
R The star ter battery is su1ciently charge d.
Char
Char ging t
ging t he st
he start
arter batt
er batt er
ery bef
y bef or
ore st
e st ar
arting t
ting t he
he
jour
jour ney
ney
Yo u can receive a message on your smartphone
when the state of charge ofthe star ter battery is
lo w. You can then start theve hicle with the smart-
phone tocharge the batter y.The vehicle is auto-
matically switched o. aTer ten minutes. Ensure
thefo llowing before starting the engine:
R The legal stipulations in the area where your
ve hicle is par ked allow engine starting via
smartphone.
R It is safe tostart and runth e engine where
yo ur vehicle is par ked.
R The fuel tank is su1cient lyfull.
S
S t
tar
ar ting t
ting t he v
he vehicle (R
ehicle (R emot
emot e Online)
e Online) &
W
WARNING
ARNING Risk of crushing or entrapment
due tounintentional starting of the engine
Limbs could be crushed or trapped if the
engine is star ted unintentionally during service
or maintenance work. #
Always secure the engine against unin-
te ntional starting before ca rrying out
main tenance or repair work. R
R
eq
eq uir
uir ements:
ements:
R Park position 005Dis selected.
R The anti-theT alarm system is not activated.
R The hazard warning light system is switched
o.. Driving and parking
171
171

The lettering in
the segment will light up brightl y,
th e outer edge will light up and the segment will
/ll up when thefo llowing driving style is adop ted:
R 1 Steady speed
R 2 Gentle deceleration and rolling
R 3 Moderate acceleration
The lettering in the segment will be grey ,th e outer
edge will be dark and the segment will em pty
when thefo llowing driving style is adop ted:
R 1 Fluctuations in speed
R 2 Heavy braking
R 3 Sporty acceleration
The ECO display will show you when you ha ve
driven economicall y:
R The thre e segments will /ll up comple tely at
th e same time
R The edges around all thre e segments will light
up
The additional range achie ved as a result of your
driving style in comparison with a driver with a
ve ry sporty driving st yle will be shown in thecent
reof display 4. Therange displa yed does
not indicate a /xed reduction in consum ption. R R
eg
eg ener
ener ativ
ative br
e br ak
ake syst
e syst em (plug-in h
em (plug-in h ybr
ybrid)
id) F F
unction of t unction of t he r
he recuper
ecuper ativ
ative br
e br ak
ake syst
e syst em
em
Depending on the selected recuperation le vel,the
electric mo tor is operated as an alternator when
in ove rrun mode and during braking in order to
ch arge the high-voltage battery while driving. As
soon as youre lease the accelerator pedal when
th eve hicle is in motion, recuperation in overrun
mode is initiated.
The higher there cuperation, the more sharply the
ve hicle is braked when coasting and the more
electrical energy is fed into the high-voltage bat-
te ry.
The rege nerative brake system has thefo llowing
ch aracteristics:
R supports braking with elect ronically cont rolled
brake force boosting
R con verts th e kinetic energy of theve hicle into
elect ric energy %
Ifyo u brake hard, the mechanical brake is
also used. This means that the maximum
re cuperative energy cann otbe reco vered. The
more you drive and brake in an anticipatory
manner, the more e1cient lyenergy can be
re cuperated.
Syst
Syst em limits em limits
The braking e.ect of the electric mo tor during
re cuperation in overrun mode may be reduced or
may not be available at all in thefo llowing situa-
tions:
R when the high-voltage battery charge level
increases
R ifth e high-voltage battery is not yet at a nor-
mal operating temp erature
R when driving at speeds close tozero
R in transmission position 005C
R during and aTer ESP ®
inter venes
In these cases, the desired deceleration is set by
th e brake control system. Also brake with the
service brake if necessar y.178
178
Driving and parking