Service 8 MERCEDES-BENZ C-Class 2011 W204 Owner's Guide
[x] Cancel search | Manufacturer: MERCEDES-BENZ, Model Year: 2011, Model line: C-Class, Model: MERCEDES-BENZ C-Class 2011 W204Pages: 320, PDF Size: 13.17 MB
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in the "Service24h" section of the Service
Booklet.
Driving systems
Cruise control
Important safety notes
Cruise control maintains a constant road
speed for you. It brakes automatically in order
to avoid exceeding the set speed. On long and
steep downhill gradients, especially if the
vehicle is laden, you must shift to a lower gear
in good time or select shift range 1, 2 or 3 in
vehicles with automatic transmission. By
doing so, you will make use of the braking
effect of the engine, which relieves the load
on the brake system and prevents the brakes
from overheating and wearing too quickly.
Use cruise control only if road and traffic
conditions make it appropriate to maintain a
steady speed for a prolonged period. You can
store any road speed above 20 mph
(30 km/h).
GWarning
The cruise control is a convenience system
designed to assist the driver during vehicle
operation. The driver is and must always
remain responsible for the vehicle's speed
and for safe brake operation.
Only use the cruise control if the road, traffic,
and weather conditions make it advisable to
travel at a constant speed.
R The use of the cruise control can be
dangerous on winding roads or in heavy
traffic because conditions do not allow safe
driving at a constant speed.
R The use of the cruise control can be
dangerous on slippery roads. Rapid
changes in tire traction can result in wheel
spin and loss of control.
R Deactivate the cruise control when driving
in fog.
The "Resume" function should only be
operated if the driver is fully aware of the
previously set speed and wishes to resume
this particular preset speed.GWarning!
The cruise control brakes automatically so
that the set speed is not exceeded.
Cruise control lever
:To store the current speed or a higher
speed;To store the current speed or a lower
speed=To deactivate cruise control?To store the current speed or to call up
the last stored speed
When you activate cruise control, the stored
speed is shown in the multifunction display
for five seconds. In the multifunction display,
the segments between the stored speed and
the maximum speed light up.
Storing and maintaining the current
speed
You can store the current speed if you are
driving faster than 20 mph (30 km/h).
XAccelerate the vehicle to the desired
speed.XBriefly press the cruise control lever
up : or down ; to the pressure point.XRemove your foot from the accelerator
pedal.
Cruise control is activated. The vehicle
automatically maintains the stored speed.156Driving systemsDriving and parking
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Menus and submenus
Menu overview
The number of menus shown depends on the optional equipment in the vehicle.
Function:Trip menu ( Y page 170);AMG menu in AMG vehicles ( Y page 171)=Navi menu (navigation details) ( Y page 174)?Audio menu ( Y page 175)ATel menu (telephone) ( Y page 176)BDriveAssist menu (assistance) ( Y page 178)CServ. menu ( Y page 178)
R call up display messages ( Y page 183)
R tire pressure loss warning system (Canada only) ( Y page 275)
R tire pressure monitor (USA only) ( Y page 277)
R ASSYST PLUS service interval display ( Y page 243)DSettings menu (Y page 178)Menus and submenus169On-board computer and displaysBA 204 USA, CA Edition A 2011; 1; 5, en-UShereepeVersion: 3.0.3.62010-05-20T09:17:30+02:00 - Seite 169Z
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XSwitch on the audio system or COMAND
and select the audio drive or medium (see
the separate operating instructions).XPress the = or ; button on the
steering wheel to select the Audio menu.
CD player display (example)
:Current trackXTo select the next/previous track:
briefly press the 9 or : button.XTo select a track from the track list
(rapid scrolling): press and hold the
9 or : button until the desired track
has been reached.
If track information is stored on the audio
player or medium, the multifunction display
will show the number and name of the track.
The current track does not appear in audio
AUX mode ( Auxiliary audio mode: external
audio source connected).
Video DVD operation
XSwitch on COMAND and select video DVD
(see the separate operating instructions).XPress the = or ; button on the
steering wheel to select the Audio menu.:Current sceneXTo select the next or previous scene:
briefly press the 9 or the : button.XTo select a scene from the scene list
(rapid scrolling): press and hold the9 or : button until the desired
scene has been reached.
Telephone menu
Introduction
You can establish a Bluetooth ®
wireless
connection to the audio system or to
COMAND (see the separate operating
instructions).
GWarning
A driver's attention to the road must always
be his/her primary focus when driving. For
your safety and the safety of others, we
recommend that you pull over to a safe
location and stop before placing or taking a
telephone call. If you choose to use the
telephone while driving, please use the hands-
free device and only use the telephone when
weather, road and traffic conditions permit.
Some jurisdictions prohibit the driver from
using a mobile phone while driving a vehicle.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h ), your vehicle is
covering a distance of 44 feet (approximately
14 m) every second.
XSwitch on the mobile phone and audio
system or COMAND (see the separate
operating instructions).XPress the = or ; button on the
steering wheel to select the Tel menu.
You will see one of the following display
messages in the multifunction display:
R Telephone Ready or the name of the
network provider: the mobile phone has
found a network and is ready to receive.
R No Service : No network is available.
Accepting a call
If someone calls you when you are in the
Tel menu, a display message appears in the
multifunction display, for example:
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Failure to observe these guidelines could
cause the vehicle to skid. The ESP cannot
prevent accidents resulting from excessive
speed.
Further information about ESP ®
(Y page 63).
This function is not available in AMG vehicles.XStart the engine.XPress the = or ; button on the
steering wheel to select the DriveAssist
menu.XPress 9 or : to select ESP.XPress a.XTo deactivate: press a again.
The å warning lamp in the instrument
cluster comes on.GWarning
When the å ESP OFF warning lamp lights
up, ESP is switched off.
When the ä ESP warning lamp and the
å ESP OFF warning lamp are on
continuously, ESP is not operational due to a
malfunction.
When ESP is switched off or not operational,
the vehicle's stability during standard driving
maneuvers is reduced.
Adapt your driving style to suit the prevailing
road conditions/weather conditions and to
the non-operating status of ESP.
XTo activate: press a again.
The å warning lamp in the instrument
cluster goes out.
Maintenance menu
In the Service menu you can:
R call up display messages ( Y page 183)
R restart the tire pressure loss warning
system (Canada only) ( Y page 275)
R check the tire pressure electronically (USA
only) ( Y page 277)
R call up the service due date ( Y page 243)
Settings menu
Introduction
In the Settings menu, you have the following
options:
R Changing the instrument cluster settings
R Changing the time/date settings 22
R Changing the lighting settings
R Changing the vehicle settings
R Changing the convenience settings
R Restoring the factory settings
Instrument cluster
Selecting the unit of measurement for
distance
The Display Unit Speed-/Odometer:
function allows you to choose whether
certain displays appear in km/h or mph in the
multifunction display.
The selected unit of measurement for
distance applies to:
R the digital speedometer in the Trip menu
R the odometer and the trip odometer
R the trip computer
R the navigation instructions in the Navi
menu
22 This function is not available in vehicles with COMAND.178Menus and submenusOn-board computer and displays
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Display messages
Hiding display messages
GWarning
All categories of messages contain important information which should be taken note of and,
where a malfunction is indicated, addressed as soon as possible at an authorized Mercedes-Benz
Center.
Failure to repair the condition noted may cause damage not covered by the Mercedes-Benz
Limited Warranty, or result in property damage or personal injury.
Display messages appear in the multifunction display.
XPress the a or % button on the steering wheel to hide the display message.
The display message is cleared.
The multifunction display shows high-priority display messages in red.
You cannot hide display messages of the highest priority. The multifunction display shows
these messages continuously until the causes for the messages have been remedied.
Certain display messages are accompanied by an audible warning tone or a continuous tone.
Please respond in accordance with the display messages and follow the additional notes in
this Operator's Manual.
Message memory
You can read the display messages in the message memory.
XPress = or ; on the steering wheel to select the Service menu.
If there are display messages, the multifunction display shows 2 messages, for example.XPress the 9 or : button to select the entry, e.g. 2 messages.XConfirm with a.XPress the 9 or : button to scroll through the display messages.
When the ignition is switched off, all display messages are deleted apart from some high-
priority display messages. Once the causes of the high-priority display messages have been
rectified, the corresponding display messages are also deleted.
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Display messagesPossible causes/consequences and M SolutionsGRisk of accident
If the display message is shown and the ä warning lamp flashes
at the same time, ETS (Electronic Traction System) is deactivated.
The brakes on the drive wheels could otherwise overheat.
XLet the brakes cool down until the display message disappears
and the ä warning lamp goes out.
ETS is active again.G
Tele Aid
InoperativeUSA only: one or more main functions in the mbrace system are
malfunctioning.
Canada only: one or more of the main functions of the TELEAID
system is malfunctioning.XUSA only: have the mbrace system checked at a qualified
specialist workshop.XCanada only: have the TELEAID system checked at a qualified
specialist workshop.Check Child Seat
Pos.
See Operator's
ManualGRisk of injury
Vehicles with BabySmart™ (Canada only):
The BabySmart™ child seat is positioned incorrectly.
XInstall the child seat in the correct position.GRisk of injury
Vehicles with BabySmart™ (Canada only):
The sensor for automatic child seat recognition is faulty.
XVisit a qualified specialist workshop.6
SRS Malfunction
Service RequiredGRisk of injury
There is a malfunction in the SRS (Supplemental Restraint
System). The 6 warning lamp also lights up in the instrument
cluster.
XVisit a qualified specialist workshop.6
Front Left SRS
Malfunction
Service Required
or
Front Right SRS
Malfunction
Service RequiredGRisk of injury
SRS has malfunctioned at the front on the left or right. The 6
warning lamp also lights up in the instrument cluster.
XVisit a qualified specialist workshop.Display messages185On-board computer and displaysBA 204 USA, CA Edition A 2011; 1; 5, en-UShereepeVersion: 3.0.3.62010-05-20T09:17:30+02:00 - Seite 185Z
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Display messagesPossible causes/consequences and M Solutions6
Rear Left SRS
Malfunction
Service Required
or
Rear Right SRS
Malfunction
Service RequiredGRisk of injury
SRS has malfunctioned at the rear on the left or right. The 6
warning lamp also lights up in the instrument cluster.
XVisit a qualified specialist workshop.6
Rear Center SRS
Malfunction
Service RequiredGRisk of injury
SRS has malfunctioned at the rear center. The 6 warning lamp
also lights up in the instrument cluster.
XVisit a qualified specialist workshop.6
Left Side Curtain
Airbag Malfunction
Service Required
or
Right Side Curtain
Airbag Malfunction
Service RequiredGRisk of injury
There is a malfunction in the left-hand and/or right-hand window
curtain air bag. The 6 warning lamp also lights up in the
instrument cluster.
XVisit a qualified specialist workshop.GWarning
In the event a malfunction of the SRS is indicated as outlined above, the SRS may not be
operational.
For your safety, we strongly recommend that you contact an authorized Mercedes-Benz Center
immediately to have the system checked. Otherwise the SRS may not be activated when needed
in an accident, which could result in serious or fatal injury, or it might deploy unexpectedly and
unnecessarily which could also result in injury.
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Display messagesPossible causes/consequences and M SolutionsCAt least one door is open. XClose all doors._
Rear Lt. Backrest
Not Latched
or
Rear Rt. Backrest
Not LatchedGRisk of injury
The backrest in the rear is not engaged on the left-hand and/or
right-hand side.
XPush the backrest back until it engages.D
Power Steering
Malfunction See
Operator's ManualGRisk of accident
The power steering assistance is faulty. You will need to use more
force to steer.
A warning tone also sounds.
XCheck whether you are able to apply the extra force required.XIf you are able to steer safely: carefully drive on to a qualified
specialist workshop.XIf you are unable to steer safely: do not drive on. Contact the
nearest qualified specialist workshop. No ServiceYour vehicle is outside the network provider transmitter/receiver
range. XWait until the mobile phone operational readiness symbol
appears in the multifunction display.¥
Check Washer FluidThe washer fluid level in the washer fluid reservoir has dropped
below the minimum. XAdd washer fluid ( Y page 241).
SmartKey
Display messagesPossible causes/consequences and M Solutions+
Key Does Not
Belong to VehicleYou have put the wrong SmartKey in the ignition lock.XUse the correct SmartKey.+
Take Your Key from
IgnitionThe SmartKey is in the ignition lock.XRemove the SmartKey.Display messages201On-board computer and displaysBA 204 USA, CA Edition A 2011; 1; 5, en-UShereepeVersion: 3.0.3.62010-05-20T09:17:30+02:00 - Seite 201Z
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The 115 V AC power socket : provides an
alternating voltage of 115 V, so that small
electronic devices can be connected. These
devices, such as games consoles, chargers
and laptops, should not consume more than
a maximum of 150 W altogether.
Requirements for operation of these devices:
R 12 V power sockets in the footwell of the
second row of seats and in the stowage
compartment must be functioning
correctly ( Y page 224).
R the plug of the electronic device is plugged
into the 115 V power socket :.
R the on-board voltage is within a permissible
voltage range.
R the maximum wattage of the device to be
connected must not exceed 150 W.
XOpen flap =.XInsert the plug of the electrical device into
the 115 V power socket :.
Indicator lamp ; lights up.
If indicator lamp ; does not light up, please
read the chapter on malfunctions.
XTo turn off: disconnect the plug from the
115 V power socket :.
Ensure that you do not pull on the cord.XClose flap =.Possible causes of malfunction:
R the on-board voltage of the vehicle is not
within the permissible voltage range.
R the temperature of the DC/AC converter is
momentarily too high.
R some small electronic devices have a
constant nominal power of less than
150 W, but a very high inrush current.
These devices will not work. If you connect
such a device, the 115 V power socket :
will not supply it with power.
If indicator lamp ; still does not light up,
consult a specialist workshop, e.g. an
authorized Mercedes-Benz Center.
mbrace 25
Important safety notes
! A license agreement must exist in order
to activate the mbrace service. Make sure
that your system is activated and ready for
use, and press the ï MB info call button
to register. If you cannot carry out any of
the steps mentioned, the system may not
be activated.
If you have any questions concerning
activation, please contact one of the
following service hotlines:
R USA: Response Center under
866-990-9007
R Canada: Customer Service under
1-888-923-8367
Shortly after successfully registering with the
mbrace service, a user ID and password will
be sent to you by post. You can use this
password to log in to the mbrace section
under "Owners Online" at http://
www.mbusa.com 26
.
The mbrace system is available if:
R it has been activated and is operational.
Activation requires an available cellular
25 The system is called TELEAID in Canada.
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phone network, a valid SIM card and a
service subscription to a surveillance
service provider.
R the battery is sufficiently charged.
R the corresponding cellular phone network
is available for transmitting data to the
customer center.
i Determining the location of the vehicle on
a map is only possible if there is sufficient
GPS reception and the vehicle position can
be forwarded to the customer center.
The mbrace system
The mbrace system provides three different
services:
R automatic and manual emergency call
R Roadside Assistance call
R MB info call
To control the volume during an mbrace call,
proceed as follows:
XPress the W or X button on the
multifunction steering wheel.
or
XUse the volume controller of the audio
system.
You can find information and a description of
all available features under "Owners Online"
at http://www.mbusa.com 27
System self-test
After you have switched on the ignition, the
system carries out a self-diagnosis.
GWarning
A malfunction in the system has been
detected if any or all of the following
conditions occur:
R The indicator lamp in the SOS button does
not come on during the system self-test.
R The indicator lamp in Roadside Assistance
button F does not come on during the
system self-test.
R The indicator lamp in Information button
ï does not come on during the system
self-test.
R The indicator lamp in the SOS button,
Roadside Assistance button F, or
Information button ï remains
illuminated constantly in red after the
system self-test.
R The message Tele Aid Inoperative or
Tele Aid Not Activated appears in the
multifunction display after the system self-
test.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
case of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Response Center under the number
866-990-9007
R Canada: Customer Service under
1-888-923-8367.
Emergency call
Important safety notes
! A license agreement must exist in order
to activate the mbrace service. Make sure
that your system is activated and ready for
use, and press the ï MB info call button
to register. If you cannot carry out any of
the steps mentioned, the system may not
be activated.
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