MERCEDES-BENZ C-Class 2014 W204 Comand Manual

is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
Introduction The digital maps generated by the map soft-
ware become outdated in the same way as
conventional road maps. Optimal route guid-
ance can only be provided by the navigation
system in conjunction with the most up-to-
date map software.
Information about new versions of the digital
map can be obtained from an authorized
Mercedes-Benz Center. You can have the dig-
ital map updated there with a DVD, or you can
update it yourself.
Carrying out a manual update i
The update process can take a long time
(over an hour), depending on the size of the
digital map. During this time, you will only
be able to switch on radio mode and to
accept incoming calls. The update will be
completed more quickly if the vehicle is
stationary.
If you start the update with the engine
switched off and the starter battery has
insufficient power, COMAND may automat-
ically switch off. This protects the battery.
If this occurs, restart the update with the
engine running.
X Insert the DVD:
R
in the single DVD drive (Y page 188)
R in the DVD changer (Y page 188)
COMAND checks whether the digital map
on the DVD is compatible with the naviga-
tion system and system software.
A prompt then appears asking if you want
to install the database. Versions of the
database currently installed and the data-
base that is to be installed are displayed.
X Select Yes
Yes orNo No and press 0098to confirm.
After selecting Yes
Yes, an activation code
must be entered when installing a database
for the first time. You will receive the acti- vation code when you buy the navigation
DVD.
If you select No
No, the process will be can-
celed.
X Enter the activation code.
After entering the activation code cor-
rectly, COMAND starts updating the digital
map. Once the update is finished, you will
see a message.
X To confirm the message: press0098the
COMAND controller.
X Take the DVD out of the slot.
While the update is running, you will see a
message to this effect and a progress bar.
The navigation system is not operational
until the update is complete.
i You cannot eject the DVD during the
update. If you switch off COMAND during
the update, the update is interrupted. It
then continues from where it was inter-
rupted when the system is restarted.
COMAND may prompt you to change the DVD
during the update.
X Press the 0065(for DVD changer) or
0062 (for single DVD drive) load/eject but-
ton.
X Take the DVD out of the slot.
X Insert the requested DVD.
Once the update has been successfully
completed, you will see a message to this
effect.
X To confirm the message: press0098the
COMAND controller.
X Take the DVD out of the slot.
The update is complete.
If the update is not successfully completed,
you will see a message that the map update
is not possible.
X To confirm the message: press0098the
COMAND controller.
X Take the DVD out of the slot. Additional settings
119Navigation Z

Problems with the navigation system
Problem Possible causes/consequences and
0050
0050Solutions COMAND is unable to
continue route guid-
ance after the journey
has been interrupted. Route guidance is canceled if you interrupt the journey for more
than two hours.
"Interrupting the journey" refers to stopping the vehicle.
"Continuing route guidance" refers to switching COMAND back on
and driving on.
X Continue route guidance (Y page 92).Problem Possible causes/consequences and
0050 0050Solutions COMAND is unable to
determine the vehicle's
position. COMAND has to redetermine the position of the vehicle if the
vehicle has been transported.
Example:
R
After transporting the vehicle by ferry
R After transporting the vehicle by motorail
R After the vehicle has been towed
X Start the vehicle and pull away.
COMAND determines the vehicle's position. Depending on the
driving situation, this may take some time.
Route guidance may be restricted during the determination of
the vehicle's position.
When positioning is complete, route guidance is resumed with
navigation announcements and route guidance displays. 120
Problems with the navigation systemNavigation

Problem Possible causes/consequences and
0050
0050Solutions The
Navigation
Navigation
Unavailable
Unavailable message
appears. COMAND has an integrated hard drive on which the digital map is
stored.
To protect the integrated hard drive against damage, COMAND
deactivates it at very high and low temperatures. The navigation
system will then be temporarily unavailable.
X
Let the vehicle and COMAND cool down.
X To hide the message: switch COMAND off and then on again. If an area of the hard disk has a malfunction, COMAND can no
longer access the map data in this area. This may occur when
calculating a route, for example.
X
To hide the message: switch COMAND off and then on again.
The navigation system will be operational again until it has to
access the faulty area of the hard drive once more. The message
will then reappear.
X Consult an authorized Mercedes-Benz Center. Problem Possible causes/consequences and
0050 0050Solutions You see a message
informing you that the
DVD containing the dig-
ital map is incompatible
with the system soft-
ware. The DVD containing the digital map cannot be used for the update.
X
To confirm the message: press0098the COMAND controller.
X Eject the DVD.
X Have the system database checked at an authorized Mercedes-
Benz Center. Problem Possible causes/consequences and
0050 0050Solutions The map software
update has failed. The DVD is dirty.
X
Clean the DVD.
X Restart the update. The DVD is scratched.
X
Consult an authorized Mercedes-Benz Center. There is overheating due to excessive temperatures in the vehicle
interior.
X
Wait until the vehicle interior has cooled down.
X Restart the update. COMAND's integrated hard disk is defective.
X
Consult an authorized Mercedes-Benz Center. Problems with the navigation system
121Navigation Z

Problem Possible causes/consequences and
0050
0050Solutions COMAND asks for an
activation code during
the map update. The digital map is secured with an activation code.
X
Consult an authorized Mercedes-Benz Center. 122
Problems with the navigation systemNavigation

Your COMAND equipment
................124
General notes .................................... 124
Telephony via the Bluetooth ®
inter-
face .................................................... 125
Reception and transmission vol-
ume .................................................... 131
Using the telephone .........................132
Using the phone book ......................136
Using call lists ................................... 140
Using the speed dial list ...................143
Text messages .................................. 144
Using the address book ...................147 123Telephone

Your COMAND equipment
These operating instructions describe all the
standard and optional equipment for your
COMAND system, as available at the time of
going to print. Country-specific differences
are possible. Please note that your
COMAND system may not be equipped with
all the features described. General notes
Important safety notes
G
WARNING
If you operate mobile communication equip-
ment while driving, you will be distracted from
traffic conditions. You could also lose control
of the vehicle. There is a risk of an accident.
Only operate this equipment when the vehicle
is stationary.
If you make a call on your mobile phone while
driving, always use hands-free mode. Only
use the mobile phone when road, weather
and traffic conditions permit. Some jurisdic-
tions prohibit the driver from using a mobile
phone while driving a vehicle.
Bear in mind that at a speed of only 30 mph
(approximately 50 km/h), the vehicle covers
a distance of 44 feet (approximately 14 m)
per second.
Excessive levels of electromagnetic radiation
may cause damage to your health and the
health of others.
There is scientific discussion surrounding the
possible health risks posed by electromag-
netic fields. You can reduce this risk by using
an exterior antenna.
Therefore, only use mobile communication
equipment if it is connected to the exterior
antenna of the vehicle. Introduction
COMAND provides telephony via the Blue-
tooth ®
interface.
When connecting Bluetooth ®
-capable mobile
phones with PBAP (Phone BookAccess
Profile), the contacts are automatically down-
loaded to COMAND.
With a suitable mobile phone, you can use the
hands-free system and receive vCards via the
Bluetooth ®
interface.
You can use the text message function
(receiving and reading) if the mobile phone
supports the MAP (Message AccessProfile)
Bluetooth ®
profile.
You can obtain more detailed information
about suitable mobile phones and about con-
necting Bluetooth ®
-capable mobile phones to
COMAND on the Internet at
http://www.mbusa-mobile.com. Or call
the Mercedes-Benz Customer Assistance
center at
1-800-FOR-MERCedes(1-800-367-6372) for
the USA or at 1-800-387-0100 for Canada. Call disconnection while the vehicle is
in motion
A call may be disconnected if:
R there is insufficient network coverage in
certain areas.
R you move from one transmitter/receiver
area (cell) into another and no channels are
free.
R you use a SIM card which is not compatible
with the network available. Operating options
You can operate the telephone by:
R using the COMAND controller:
turn 00790052007A
slide 009500520096 or009700520064 124
General notesTelephone

press
0098
R using the 0061or0076 button and using
the telephone keypad on COMAND
R using the 0061or0076 button on the mul-
tifunction steering wheel
R using the Voice Control System (see the
separate Voice Control System operating
instructions)
Unless stated otherwise, the descriptions and
illustrations in this section refer to COMAND. Function restrictions
The telephone is not ready for use in the fol-
lowing situations:
R The telephone automatically tries to log on
to a network. If no network is available, you
may not be able to make a " 911" emer-
gency call. If you attempt to make an out-
going call, the No Service
No Service message will
appear for a short while. "911" emergency call
The 911 emergency call is a public service.
Using it without due cause is a criminal
offense.
The following requirements must be fulfilled
for a 911emergency call:
R the mobile phone must be switched on.
R a network must be available.
R a valid and operational SIM card must be
inserted in the mobile phone.
R the mobile phone is connected to COMAND
via Bluetooth ®
.
If you cannot make an emergency call, you
must arrange rescue measures yourself. X
Enter the number on COMAND
(Y page 132).
X Press 0061.
The telephone makes the connection.
X Wait until the emergency call center
answers and describe the emergency sit-
uation. Telephony via the Bluetooth
®
inter-
face Prerequisites
For telephony via COMAND's Bluetooth ®
interface, a Bluetooth ®
-capable mobile
phone is required.
On COMAND
X Activate the Bluetooth ®
function in
COMAND (Y page 45).
On the mobile phone
X Switch on the mobile phone and enter the
PIN when prompted to do so (see the
mobile phone operating instructions).
X Activate Bluetooth ®
functions and, where
necessary, Bluetooth ®
visibility on the
mobile phone (see the mobile phone oper-
ating instructions).
The battery of the mobile phone should
always be kept sufficiently charged in order
to prevent malfunctions.
In preparation for telephoning via the Blue-
tooth ®
interface, you should check the fol-
lowing items on your mobile phone (see the
mobile phone operating instructions):
R Hands-Free Profile
The mobile phone must support Hands-
Free Profile 1.0 or above.
R Bluetooth ®
visibility
On certain mobile phones, the device itself
must be made "visible" to other devices, as
well as activating the Bluetooth ®
function
(see the mobile phone operating instruc-
tions). Telephony via the Bluetooth
®
interface 125Telephone Z

This visibility is for restricted periods of
time on some mobile phones.
R Bluetooth ®
device name
Every Bluetooth ®
device has its own Blue-
tooth ®
device name. This device name is
freely definable, but can be identical for all
devices from the same manufacturer. It is
therefore recommended that you change
this name so that you can easily recognize
your mobile phone (see the mobile phone
operating instructions).
i Not all mobile phones available on the
market are equally suitable. You can obtain
more detailed information about suitable
mobile phones and about connecting Blue-
tooth ®
-capable mobile phones to
COMAND on the Internet at
http://www.mbusa-mobile.com. Or call
the Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) (for the USA) or Cus-
tomer Relations at 1-800-387-010 0(for
Canada).
i Some displays (e.g. the signal strength)
depend on the supported version of the
Hands-Free Profile. Connecting a mobile phone
General information Before using your mobile phone with
COMAND for the first time, you will need to:
R search for it (Y page 127) and then
R authorize (register) it (Y page 128).
When you authorize a new mobile phone, it is
connected automatically.
You can authorize up to 15 mobile phones. If the mobile phone supports PBAP (Phone
Book
Access Profile) and MAP (M essage
Access Profile), the following contacts and
messages are downloaded into COMAND
when connecting:
R phone book
R call lists
R text messages
Further information on the conditions for con-
necting (Y page 125). 126
Telephony via the Bluetooth ®
interfaceTelephone

Searching for a mobile phone
Empty Bluetooth
®
telephone list Conditions for searching
Bluetooth
®
telephone list after search is com-
pleted
X Press the 002Bfunction button on
COMAND.
X Select Connect Dev.
Connect Dev. from the telephone
basic menu by sliding 00520064and turning
00790052007Athe COMAND controller and press
0098 to confirm. X
Select Search for Phone from Vehi‐ Search for Phone from Vehi‐
cle
cle and press the 0098button to confirm.
A message appears.
X Select Start Search
Start Search and press the0098
button to confirm.
The Searching for Bluetooth
Searching for Bluetooth
Phones...
Phones... message appears. COMAND
looks for Bluetooth ®
telephones within
range and adds them to the Bluetooth ®
tel-
ephones list.
If a new phone is found, it appears in the
list with the 00D3symbol.
The duration of the search depends on the
number of Bluetooth ®
telephones within
range and their characteristics.
Symbols in the Bluetooth ®
phone list Sym-
bol Explanation
00D3
New mobile phone in range, but
not yet authorized
0068
Authorized mobile phone
0036
Currently connected mobile
phone
00DC
Mobile phone in range and
authorized
00DC
(gray)
Mobile phone not in range, but
already authorized
The Bluetooth
®
telephone list shows all
mobile phones within range and all previously
authorized mobile phones, whether or not
they are in range.
i If the Bluetooth ®
telephones list is already
full, you will be requested to de-authorize a
mobile phone (Y page 130). If COMAND
does not find your mobile phone, external
authorization may be necessary
(Y page 129).
i If you call up the telephone list again, the
unauthorized devices are removed from the Telephony via the Bluetooth
®
interface 127Telephone Z

list. In this case, start a new search to
update the Bluetooth
®
telephone list.
Authorizing (registering) a mobile
phone Passkey entry
Telephone basic menu
Option 1: using the passkey (access code)
X Select the mobile phone using the 00D3
symbol in the Bluetooth ®
telephone list by
turning 00790052007Athe COMAND controller and
press 0098to confirm.
The input menu for the passkey appears.
The passkey is any one to sixteen-digit num-
ber combination which you can choose your-
self. You must enter the same number com-
bination in COMAND and in the Bluetooth ®
-
capable mobile phone (see the mobile phone
operating instructions).
i Some mobile phones require a passkey
with four or more digits. i
If you want to reauthorize a mobile phone
following deauthorization, you can select a
different passkey.
i Mercedes-Benz recommends de-authori-
zation in COMAND and on the mobile
phone (Y page 130). Subsequent authori-
zation may otherwise fail.
X To enter the passkey in COMAND: press
the number keys one after the other.
or
X Select the digits in the digit bar one by one
by turning 00790052007Athe COMAND controller
and press 0098to confirm.
0054 is highlighted after the first number
has been entered.
X In both cases, select 0054and press 0098to
confirm.
X To enter the passkey on the mobile
phone: if the Bluetooth ®
connection is suc-
cessful, you will be requested to enter the
passkey (access code, passcode; see the
mobile phone operating instructions).
X Enter the same passkey in the mobile
phone as the one already entered in
COMAND.
The Connecting Bluetooth Pro‐
Connecting Bluetooth Pro‐
files... files... message appears.
The Authorization successful
Authorization successful mes-
sage appears once authorization is com-
pleted.
The mobile phone is connected to COMAND
(authorized). You can now make phone calls
using the COMAND hands-free system.
i After entering the passkey, you may also
need to enter a confirmation in your mobile
phone to connect calls. Please check your
mobile phone display. On some mobile
phones, this confirmation can be saved. In
this case, you do not need to enter it again.
If the COMAND display shows the Author‐ Author‐
ization failed
ization failed message, you may have
exceeded the prescribed time period.
Repeat the procedure. 128
Telephony via the Bluetooth ®
interfaceTelephone