tow MERCEDES-BENZ C CLASS 2019 Manual Online

NOTEDamagedueto towingawayatexcessively high speeds orover long dis‐tances
The drivetrain could be damaged whentow‐ing atexcessively high speeds orover longdistances.
Atowing speed of 30mph (50 km/h)must not beexceeded.
Atowing distance of 30 miles (50 km)must not beexceeded.
\nWARNINGRisk of accident whentowingavehicle which istoo heavy
Ifthevehicle beingtow-started ortowedawayis heavierthanthe permissible grossmass ofyourvehicle,thefollowing situationscan occur:
RThetowingeye may become detached.
RThevehicle/trailer combination mayswerveorevenoverturn.
If anothervehicle istow-started ortowedaway, itsweight must notexceed
the permissible gross mass ofyourownvehicle.
If avehicle must betowstarted ortowedaway,its permissible gross mass must notexceedthepermissible gross mass ofthetowingvehicle.Information onthe permissible gross mass ofthevehicle can befound onthevehicle iden‐tification plate (page 423).
Vehicles with automatic transmission:Donot openthe driver's door or front passengerdoor,otherwisethe automatic transmissionautomatically shiftstoposition].Installingthetowingeye (page 385).
Fastenthetow bar.
NOTEDamageduetoincorrect connec‐tion
Only connectthetowrope ortow bartothetowingeyes.
Deactivatingthe automatic locking mecha‐nism (page71).
Do notactivatethe HOLD function.
DeactivateActive Brake Assist(page181).
Vehicles with automatic transmission:Shiftthe automatic transmissiontoposition\\.
Releasethe electric parking brake.
\nWARNINGRisk of accident duetolimi‐ted safety-related functions duringthetowing process
Safety-related functions are limited or no lon‐geravailable inthefollowing situations:
Rthe ignition is switched off.
Rthe brake system or powersteering sys‐tem is malfunctioning.
Rthe energy supply orthe on-board electri‐cal system is malfunctioning.
Whenyourvehicle isthentowedaway, signif‐icantly more effortmay berequiredtosteerand brakethan is normallyrequired.
Use atow bar.
Breakdown assistance383

Make surethatthesteering wheel canmovefreely, beforetowingthevehicleaway.
NOTEDamageduetoexcessive tractivepower
Ifyou pullawaysharply,the tractive powermay betoo high andthevehicles could bedamaged.
Pullawayslowly and smoothly.
Loading thevehiclefor transport
Observethe notes ontowingaway(page 382).
Connectthetow bartothetowingeye inordertoloadthevehicle.
Vehicles with automatic transmission:Shiftthe automatic transmissiontoposition\\.
Vehicles with automatic transmission:The automatic transmission may be locked
in position]intheevent of damagetotheelectrical system.Toshiftto\\, providetheon-board electrical system with power(page379).
Loadthevehicle ontothe transporter.
Vehicles with automatic transmission:Shiftthe automatic transmissiontoposition].
Usethe electric parking braketosecurethevehicle againstrollingaway.
Only securethevehiclebythe wheels.
Vehicles with ADS PLUS (Adaptive DampingSystem PLUS)
\nWARNINGRisk of an accident whentransportingvehicles withAdaptiveDamping System PLUS
Thereduced dampingforces onthevehiclebeing transported can causethevehicle/trailer combinationtostarttoswing.
As aresult, when transportingvehicles withtheAdaptive Damping System PLUS,the
vehicle/trailer combination maystarttoskid.Consequently,you could lose control ofyourvehicle.
When transporting, ensurethat:RThevehicle has been loaded ontothe transporter correctly
RThevehicle is secured at allfourwheels with suitabletensioningstraps
RThe maximum permissible speed of35mph (60 km/h) is notexceededwhen transporting
NOTEDamagetothevehicle from secur‐ing it incorrectly
After loading,thevehicle must besecured at allfour wheels. Otherwise,thevehicle could be damaged.
A minimum distance of 8 in (20 cm) upand 4 in (10 cm) down mustbekepttothe transport platform.
384Breakdown assistance

Securethevehicle on allfour wheels afterloading.
4MATICvehicles/vehicles with automatictransmission
Make surethatthe front andrear axles cometorestonthe same transportationvehicle.
NOTEDamagetothe drivetrain duetoincorrect positioning
Do not positionthevehicle abovetheconnection point ofthe transportvehi‐cle.
Towingeyestoragelocation
Towingeye1is located inthestowage spaceunderthe trunkfloor.
Installingthetowingeye
Pressthe mark on cover1inwards andremove.
Screwinthetowingeyeclockwise asfar as itwill go and tighten.
Make surethat cover1engages inthebumper whenyouremovethetowingeye.
Breakdown assistance385

NOTEDamageduetoincorrect use ofthetowingeye
When atowingeye is usedtorecover avehi‐cle,thevehicle may be damaged inthe proc‐ess.
Only usethetowingeyeto towawayortowstartthevehicle.
Towstartingthevehicle (emergency enginestart)
Vehicles with automatic transmission
NOTEDamagetothe automatic trans‐mission dueto towstarting
The automatic transmission may be damagedinthe process oftowstartingvehicles withautomatic transmission.
Vehicles with automatic transmissionmust not betowstarted.
Vehicles with automatic transmission mustnot betow-started.
Electrical fuses
Notes on electrical fuses
\nWARNINGRisk of accident and injurydueto overloaded lines
Ifyou manipulate or bridge afaulty fuse or ifyoureplace it with a fuse with a higheramperage,the electric line could beoverloa‐ded.
This couldresult in afire.
Alwaysreplacefaulty fuses with speci‐fied new fuses containingthe correctamperage.
NOTEDamageduetoincorrect fuses
Electrical components or systems may bedamagedbyincorrect fuses, ortheir func‐tionality may be significantlyimpaired.
Only use fusesthat havebeen approvedbyMercedes-Benz and which havethecorrect fuserating.
Blown fuses mustbereplaced with fuses ofthesamerating, whichyou canrecognizebythecolor and fuserating. The fuseratings and fur‐ther informationtobe observed are listed inthefuse assignment diagram.
Fuse assignment diagram:onthe fuse box inthe trunk (page 388).
NOTEDamageor malfunctions causedbymoisture
Moisture may cause damagetothe electricalsystem or cause ittomalfunction.
Whenthe fuse box is open, make surethat no moisture can enterthe fusebox.
When closingthe fuse box, make surethatthe seal ofthe lid is positioned cor‐rectly onthe fuse box.
Ifthe newly inserted fuse also blows, havethecause traced andrectified at aqualified special‐istworkshop.
Ensurethefollowing beforereplacing a fuse:
RThevehicle is secured againstrollingaway
386Breakdown assistance

RMOE = Mercedes-Benz Original Extended(run-flat tire onlyfor certain wheels)
RMO1 = Mercedes-Benz Original (only cer‐tain AMG tires)
Certaincharacteristics, such as handling,vehicle noise emissions, fuel consumption,etc. mayotherwise be adversely affected.Furthermore,other tire sizes couldresult inthe tiresrubbing againstthe body and axlecomponents when loaded. This couldresultin damagetothe tire orthevehicle.
Only use tires, wheels and accessoriesthathavebeenchecked andrecommendedbyMercedes-Benz.
NOTERisktodriving safety fromretrea‐ded tires
Retreaded tires are neithertested norrecom‐mendedbyMercedes-Benz, since previousdamage cannot always be detected onretreaded tires.
Forthisreason driving safety cannot be guar‐anteed.
Do not use used tires ifyou havenoinformation abouttheir previous usage.
NOTEPossible damagetowheels or tireswhen drivingover obstacles
Large wheels havea lower tire section width.The lowerthe tire section width,the greateristherisk of damagetowheels or tires whendrivingover obstacles.
Avoid obstacles or drive particularlycarefully.
NOTEDamagetoelectronic componentparts fromthe use of tire-mountingtools
Vehicles with a tire pressure monitoringsystem:Electronic component parts arelocated inthe wheel.Tire-mountingtoolsshould not be used inthe area ofthevalve.
This couldotherwise damagethe electroniccomponent parts.
Havethe tireschanged at aqualifiedspecialistworkshop only.
NOTEDamagetosummer tires at lowambienttemperatures
Atlow ambienttemperatures,tears couldformwhen driving with summer tires, caus‐ing permanent damagetothe tires.
Attemperatures below 45 °F (7 °C),use M+S tires .
Accessory partsthat are not approvedforyourvehiclebyMercedes-Benz or are not being usedcorrectly can impairthe operating safety.
Before purchasing and using non-approvedaccessories, visit aqualified specialistworkshopand inquire about:
RSuitability
RLegalstipulations
RFactoryrecommendations
\nWARNINGRisk of accident withhighperformance tires
The special tire tread in combination withtheoptimized tire compound meansthattherisk
412Wheels and tires

NOTEPrematurewear causedbyunlea‐dedregulargasoline
Unleadedregulargasoline can causetheenginetowear morequickly and impair lon‐gevity and performance.
If unleaded premium gradegasoline isunavailable andyou havetorefuel usingunleadedregulargasoline:
Onlyfillthe fueltanktohalf full withunleadedregulargasoline andrefill assoon as possible with unleaded pre‐miumgradegasoline.
Do not drive atthe maximum speed.
Avoid sudden acceleration and enginespeedsover 3,000rpm.
Further information on fuel isavailable atthefol‐lowing locations:
Rat agasstation
Rat aqualified specialistworkshop
RUSA only: at http://www.mbusa.com
Information on additives ingasolineObservethe notes on operatingfluids(page 425).
NOTEDamagefrom use of unsuitableadditives
Even small amounts ofthe wrong additivemay leadtomalfunctions occurring.
Only add cleaning additivesrecommen‐dedbyMercedes-Benztothe fuel.
Mercedes-Benzrecommendsthatyou use fuelbrandsthat haveadditives.
In some countries,the fuelavailable may nothavesufficient additives.Residue could build upinthe fuel injection system as aresult. Inthiscase, in consultation with an authorizedMercedes-Benz Center,the fuel may be mixedwiththe cleaning additiverecommendedbyMercedes-Benz. Be suretoobservethe notesand mixingratios specified onthe container.
Tank content and fuelreserveThetotal capacity ofthe fueltank mayvary,depending onthevehicle equipment.
Capacity
ModelTotal capacity
All models17.4gal (66.0 liters)
ModelOf whichreserve
All models1.8gal (7.0 liters)
Engine oil
Notes on engine oilObservethe notes on operatingfluids(page 425).
Technical data427

Display messagesPossible causes/consequences andPPSolutions
Ifthe batterychargelevel istoo low:
Chargethe battery.
Toapply:
Switch offthe ignition.The electric parking brake is applied automatically.
Ifthe electric parking brake should not be applied, e.g. whenwashingthevehicle in an automatic carwash or whenhavingthevehicletowed, leavethe ignition switched on. This does not include havingthevehicletowed withtherear axleraised.
Ifthe electric parking brake is not applied automatically:
Switch offthe ignition and switch it back on.
Release andthen applythe electric parking brake manually (page169).
If it isstill not possibletoapplythe electric parking brake:
Visit aqualified specialistworkshop.
Where necessary,also safeguardthe parkedvehicle againstrollingaway.
Torelease:
Ifthe conditionsfor automaticrelease are fulfilled andthe electric parking brake is notreleased automatically,releasethe electric parking brake manually (page169).
Displaymessages andwarning/indicator lamps437

Display messagesPossible causes/consequences andPPSolutions
Check Brake Pads SeeOperator's Manual
*The brake pads havereachedthewear limit.
\nWARNINGRisk of accident duetorestricted braking power
Whenthe brake pads havereachedtheirwear limit,the braking power may berestricted.
Drive on carefully.
Havethe brake systemchecked immediately at aqualified specialistworkshop.
Visit aqualified specialistworkshop.
Driving systems
Display messagesPossible causes/consequences andPPSolutions
Active Blind Spot Asst. NotAvailable When Towing aTrailer See Operator's Man-ual
*Whenyou establishthe electrical connectiontothe trailer,Active Blind Spot Assistis unavailable.
Pressthe left-handTouch Control and acknowledgethe display message.
Drive More Slowly*You are drivingtoofastforthe selectedvehicle level.
In ordertoadjustthevehicle level,you must not drive at speeds greaterthan37mph (60 km/h).
In ordertoadjustthevehicle level during trailer operation,you must not drive at speeds greaterthan19mph(30 km/h).
448Displaymessages andwarning/indicator lamps

Display messagesPossible causes/consequences andPPSolutions
Active Lane Keeping AssistInoperative
Consult aqualified specialistworkshop.
Malfunction Drive at Max.50 mph
*AIRMATIC is functioning onlytoa limitedextent. Thevehicle's handlingcharacteristics may be affected.
NOTEThe tires ofthe front axle orthe frontfenderscould be damagedbylargesteering movements
Avoid largesteering movements while driving and listenfor scraping sounds.
Ifyou hear scraping sounds, pullover andstopthevehicle safely, paying attentiontoroad and traffic con‐ditions, and set a highervehicle level if possible.
Drive in a manner appropriateforthe current level, but do notexceed 50mph (80 km/h).
Visit aqualified specialistworkshop.DYNAMICBODYCONTROL is malfunctioning. Thevehicle's handlingcharacteristics may be affected.
Do not drive at speeds greaterthan 50mph (80 km/h).
Visit aqualified specialistworkshop.
Blind Spot Assist Not Avail-able When Towing a TrailerSee Operator's Manual
*Whenyou establishthe electrical connectiontothe trailer, Blind Spot Assist is unavailable.
Pressthe left-handTouch Control and acknowledgethe display message.

Beltsee Seat belt
Blind Spot Assist......................................219Function ...............................................219Switching on/off ................................. 222System limitations ...............................219
Blowersee Climatecontrol
Bluetooth®............................................... 265Activating/deactivating .......................265Information .......................................... 265
Bluetooth®audioActivating .............................................341De-authorizing (de-registering)thedevice .................................................. 341Information .......................................... 339Overview .............................................339Searchingfor a track ........................... 341Searchingfor and authorizingthedevice .................................................. 340Selecting a media player ...................... 341Switching device via NFC ..................... 341
Brake Assist SystemseeBAS (Brake AssistSystem)
BrakefluidNotes .................................................. 428
Brakeforce distributionEBD (electronic brakeforce distribu‐tion) .....................................................175
BrakesABS (Anti-lock Braking System) ...........171Active Brake Assist..............................175BAS (Brake AssistSystem) ...................172Driving tips ..........................................14 8EBD (electronic brakeforce distribu‐tion) .....................................................175HOLD function .....................................195Limited braking effect (salt-treatedroads) ..................................................14 8New/replaced brakepads/brakediscs ....................................................147Notes on breaking-in a newvehicle .....147
Braking assistanceseeBAS (Brake AssistSystem)
BreakdownChanging a wheel .................................41 5Overview ofthe help functions ..............18Roadside Assistance ............................. 23
Tow-starting ........................................ 386Towingaway........................................ 382Transportingthevehicle ......................384
Breakdownsee Flat tire
Burmester®surround sound system.....349Adjustingthe balance/fader ............... 350Adjustingthe soundfocus ................... 350Adjusting treble, mid-range and basssettings ............................................... 350Automaticvolume adjustment .............350Calling upthe sound menu .................. 349Information .......................................... 349Switchingthe surround sound on/off.............................................................350
ButtonsSteering wheel .....................................227
C
Call listMaking a call ........................................312Overview ..............................................312
Calling upthe sound menu
Burmester®surround sound system ... 349
Index497