airbag MERCEDES-BENZ C CLASS 2019 Owners Manual

Publication details
InternetFurther information about Mercedes-Benzvehi‐cles and about DaimlerAGcan befound onthefollowingwebsites:
http://www.mbusa.com (USAonly)
http://www.mercedes-benz.ca (Canada only)
Documentationteam©DaimlerAG:not tobereprinted, translated orotherwisereproduced, in whole or in part, with‐out written permission from DaimlerAG.
VehiclemanufacturerDaimlerAG
Mercedesstrasse137
70327Stuttgart
Germany
Front passenger airbagwarning
Example
\nWARNINGRisk of injuryorfatalinjuriesifthefront-passengerairbag is enabled
Ifthefront-passengerfront airbag is enabled,achild onthefront-passengerseat maybestruckbythefront-passengerairbag duringan accident.
NEVER usearearward-facingchildrestraintsystem onaseat withanENABLED FRONTAIRBAG,DEATH or SERIOUS INJURYtotheCHILD can occur.
Observethechapter"Childreninthevehicle".
As at17.04.2018

Symbols........................................................5
Ataglance....................................................6Cockpit ........................................................... 6Warning and indicator lamps ........................10Overhead control panel ................................14Door control panel and seat adjustment .......16Emergencies and breakdowns ......................18
Digital Operator's Manual.........................20Calling upthe Digital Operator's Manual ...... 20
General notes.............................................21Protectingthe environment ..........................21Genuine Mercedes-Benz parts ......................21Operator's Manual ........................................22Service andvehicle operation ......................23Operating safety ...........................................24Declaration of conformityfor wirelessvehicle components .....................................25Diagnostics connection ................................ 25Qualified specialistworkshop ....................... 26Correct use ofthevehicle ............................26
Problems withyourvehicle ...........................27Reporting safety defects ...............................27LimitedWarranty ..........................................27QR codeforrescue card ...............................28Datastorage .................................................28Copyright ......................................................31
Occupant safety.........................................33Restraint system ...........................................33Seat belts ..................................................... 36Airbags ......................................................... 40
PRE-SAFE®system .......................................47Safely transportingchildren inthevehi‐cle ................................................................48Notes on pets inthevehicle .........................62
Opening and closing..................................64SmartKey......................................................64Doors............................................................ 69Trunk ............................................................73Roller sun blinds ...........................................78Side windows............................................... 80Sliding sunroof ............................................. 83Anti-theft protection .....................................88
Seats andstowing.....................................90Notes onthe correct driver's seat posi‐tion ............................................................... 90Seats ............................................................91Steering wheel ............................................100Easy entry andexitfeature .........................101Operatingthe memory function ..................102Stowage areas ............................................104Cup holder ..................................................11 5Ashtrayand cigarettelighter .......................116Sockets .......................................................11 8Wirelesscharging ofthe mobile phoneand connection withtheexterior antenna ...11 9Installing/removingthefloor mats .............120
Light and visibility...................................12 2Exterior lighting ..........................................12 2Interior lighting ...........................................127Changing bulbs (onlyforvehicles withhalogen headlamps) ....................................12 8Windshield wiper and windshieldwashersystem ........................................................13 2Mirrors........................................................13 4Operatingthe sun visors .............................137
2Contents

1Steering wheel paddle shifters→15 6
2Combination switch→124
3DIRECT SELECT lever→154
4Multimedia system display→254
5Glovebox→105
6Start/stop button→14 5
7Climate control systems→13 9
8Control elementsforthe multimedia system→254
9Hazardwarning lights→12 5
APASSENGER AIRBAGindicator lamps→44
BStowage compartment→105
CControl panelforthe multimedia system→255
DControl knobforvolume and switchesthesound on/off
→254
ESwitchesthe multimedia system on/off→254
FRear window roller sunblind→79
GECOstart/stop function→15 2
HActiveParking Assist→211
ISetsthevehicle level→19 8
JDYNAMIC SELECT switch→15 3
KControl panelforthe multimedia system(steering wheel)
→227
LAdjuststhesteering wheel→101
MControl panelforthe on-board computer→227
Operates cruise control→182
OperatesActive Distance AssistDISTRONIC→185
NDiagnostics connection→25
OOpensthe hood→352
PElectric parking brake→16 8
QLight switch→12 2
RControl panelfor:
ActiveSteering Assist→191
Active LaneKeeping Assist→224
Ataglance – Cockpit7

NOTEImpairment ofthe operating effi‐ciency oftherestraint systems frominstalling accessory parts or fromrepairsorwelding
Airbags and EmergencyTensioning Devices,aswell as control units and sensorsfortherestraint systems, may be installed inthefol‐lowing areas ofyourvehicle:
RDoors
RDoor pillars
RDoor sills
RSeats
RCockpit
RInstrument cluster
RCenter console
RLateralroof frame
Do not install accessory parts such asaudio systems inthese areas.
Do not carryoutrepairs orwelding.
Haveaftermarket installation of acces‐sories carried out at aqualified special‐istworkshop.
You could jeopardizethe operating safety ofyourvehicle ifyou use parts, tires and wheels aswellas accessoriesrelevanttosafety which havenotbeen approvedbyMercedes-Benz. Safety-rele‐vant systems, e.g.the brake system, may mal‐function. Only use Mercedes-Benz GenuinePartsor parts of equalquality.Only use tires, wheelsand accessoriesthat havebeen specificallyapprovedforyourvehicle model.
Mercedes-Benz GenuineParts are subjecttostrictquality control. Each part has been spe‐cially developed, manufactured or selectedforMercedes-Benzvehicles andfine-tunedforthem.Therefore, only Mercedes-Benz GenuinePartsshould be used.
Morethan 300,000 different Mercedes-BenzGenuineParts areavailablefor Mercedes-Benzmodels.
All authorized Mercedes-Benz Centers maintaina supply of Mercedes-Benz GenuinePartsfor
necessaryservice andrepairwork. In addition,strategically located parts delivery centers pro‐videforquick andreliable parts service.
Always specifythevehicle identification number(VIN) (page 423) when orderingMercedes-Benz GenuineParts.
Operator's Manual
This Operator's Manual describes all models andallstandard and optional equipmentavailableforyourvehicle atthe time ofthis Operator's Man‐ual goingtopress. Country-specific differencesare possible. Notethatyourvehicle may not beequipped with allfeatures described. This is alsothe casefor systems and functionsrelevanttosafety.Therefore,the equipment onyourvehiclemay differ fromthat inthe descriptions and illus‐trations.
The original purchase agreementforyourvehiclecontains a list of all ofthe systems inyourvehi‐cle.
Shouldyou haveanyquestions concerningequipment and operation, please consult anauthorized Mercedes-Benz Center.
22General notes

QR codeforrescue card
The QR code is secured inthe fuelfillerflap andonthe opposite side onthe B-pillar. Intheeventof an accident,rescue services can usethe QRcodetoquicklyfindthe appropriaterescue cardforyourvehicle. The currentrescue card con‐tainsthe most important information aboutyourvehicle in a compactform, e.g.therouting oftheelectric lines.
Further information can be obtained at http://www.mercedes-benz.de/qr-code.
Datastorage
Electronic control units
Electronic control units are installed inyourvehi‐cle. Some ofthese are necessaryforthe safeoperation ofyourvehicle, while some assistyouwhen driving (driver assistance systems). Inaddition,yourvehicle provides comfortandentertainment functions, which are also madepossiblebyelectronic control units.
Electronic control units contain datamemorieswhichcantemporarily or permanentlystore
technical information aboutthevehicle's operat‐ingstate, component loads, maintenancerequirements andtechnicalevents or malfunc‐tions.
Ingeneral,this information documentsthestateof a component part, a module, a system orthesurroundings such as:
Roperatingstatus of system components (e.g.fill levels, batterystatus, tire pressure)
Rstatus messages concerningthevehicle orits individual components (e.g. number ofwheelrevolutions/speed, longitudinal accel‐eration, lateral acceleration, display offas‐tened seat belts)
Rmalfunctions orfaults in important systemcomponents (e.g. lights, brakes)
Rinformation onevents leadingtovehicledamage
Rsystemreactions in special driving situations(e.g. airbag deployment, intervention ofsta‐bility control systems)
Rambient conditions (e.g.temperature,rainsensor)
In additiontoprovidingthe actual control unitfunction,this data assiststhe manufacturer indetecting andrectifying malfunctions and opti‐mizingvehicle functions. The majority ofthisdata istemporary and is only processed inthevehicle itself. Only a small portion ofthe data isstored intheevent or malfunction memory.
Whenyourvehicle is serviced,technical datafromthevehicle can beread outbyservice net‐workemployees (e.g.workshops, manufactur‐ers) orthird parties (e.g. breakdown services).Services includerepair services, maintenanceprocesses,warranty claims andquality assur‐ance measures,forexample. Theread out is per‐formed viathe legally prescribed portforthediagnostics connection inthevehicle. Therespective service network locations orthirdparties collect, process and usethe data. Theydocumenttechnicalstatuses ofthevehicle,assist infinding malfunctions and improvingquality and are transmittedtothe manufacturer,if necessary.Furthermore,the manufacturer issubjecttoproduct liability.Forthis,the manu‐facturerrequirestechnical datafromvehicles.
28General notes

manufacturer in a suitable place (e.g. Operator'sManual,website ofthe manufacturer) along withtherelevant dataprotection information.Per‐sonal data may be usedforthe provision ofonline services. Data isexchanged via a secureconnection, e.g.the manufacturer's designatedIT systems.Personal data is collected, pro‐cessed and used viathe provision of servicesexclusively onthe basis of legal permissions orwith prior consent.
The services and functions (sometimes subjecttoafee) can usually be activated or deactivated.In some cases,this also appliestothe entirevehicle's data connection. Thisexcludes, in par‐ticular, legally prescribed functions and services.
Third party servicesIf it is possibletouse online services fromotherproviders,these services are subjecttothe dataprotection andterms of use oftheresponsibleprovider. The manufacturer has no influence onthe contentexchanged.
Please inquire,therefore, aboutthe type, scopeand purpose ofthe collection and use of per‐
sonal data as part ofthird party services fromtheirrespective provider.
Multimedia system/Mercedes me connect
Ifthevehicle is equipped withthe multimediasystem or Mercedes me connect, additional dataaboutthevehicle's operation,the use ofthevehicle in certain situations, andthe location ofthevehicle may be compiledbythe multimediasystem or Mercedes me connect.
For additional information pleaserefertothechapter "Multimedia system" and/ortheMercedes me connectTerms and Conditions.
Event datarecorders
USA only:
Thisvehicle is equipped with anevent datarecorder (EDR). The main purpose of an EDR istorecord, in certain crash or near crash-like sit‐uations, such as an airbag deployment or hittingaroad obstacle, datathat will assist in under‐standing how avehicle's systems performed.The EDR is designedtorecord datarelatedto
vehicle dynamics and safety systemsfor a shortperiod of time, typically 30 seconds or less.
The EDR inthisvehicle is designedtorecordsuchdata as:
RHowvarious systems inyourvehiclewereoperating
RWhether or notthe driver and frontpassenger seat beltswerebuckled/fastened
RHowfar (if at all)the driverwas depressingthe accelerator and/or brake pedal and
RHowfastthevehiclewas traveling
This data can help provide a better understand‐ing ofthe circumstances in which accidents andinjuries occur. NOTE: EDR data isrecordedbyyourvehicle only if a non-trivial crash situationoccurs; no data isrecordedbythe EDR undernormal driving conditions and no personal data(e.g. name,gender,age and accident location) isrecorded. However,other parties, such as lawenforcement, could combine EDR data withthetype of personally identifying dataroutinelyacquired during a crash investigation.
30General notes

Restraint system
Protectionbytherestraint system
Therestraint system includesthefollowing com‐ponents:
RSeat belt system
RAirbags
RChildrestraint system
RChild seat securing system
Therestraint system canreducetherisk ofvehi‐cle occupants coming into contact with parts ofthevehicle's interior intheevent of an accident.Therestraint system can alsoreducetheforcestowhichvehicle occupants are subjected intheevent of an accident.
Only a seat belt which isworncorrectly can pro‐videthe intended level of protection. Dependingonthe detected accident situation, EmergencyTensioning Devices and/or airbags supplement acorrectlywornseat belt. EmergencyTensioningDevices and/or airbags are not deployed ineveryaccident.
Fortherestraint systemtoprovide its full protec‐tion, each occupant must observethefollowing:
RFastenthe seat belt correctly.
RBe in an almost upright position withtheirback againstthe seat backrest.
RSit withtheirfeetresting onthefloor, if pos‐sible.
RAlways secure persons under 5ft(1.50 m)tall in an additionalrestraint system suitablefor Mercedes-Benzvehicles.
However,no systemavailabletoday can com‐pletelyeliminate injuries andfatalities ineveryaccident situation. In particular,the seat beltand airbaggenerally do not protect againstobjects penetratingthevehicle fromthe outside.Therisk of an injuryresulting from airbagdeployment also cannot beruled out entirely.
Limited protection fromtherestraint system
\nWARNINGRisk of injuryor death frommodificationstotherestraint system
Therestraint system can no longer functioncorrectly after alterations havebeen made.
Therestraint system maythen not protectthevehicle occupants as intendedbyfailingin an accident or triggering unexpectedly,forexample
Never alterthe parts oftherestraintsystem.
Nevertamper withthe wiring or anyelectronic component parts ortheirsoftware.
If it is necessarytoadjustthevehicletoaccom‐modate a person with disabilities, contact anauthorized Mercedes-Benz Centerfor details.
USA only:for further information contact ourCustomer Assistance Center at1-800-FOR-MERCedes (1‑800‑367‑6372).
Occupant safety33

Restraint system functionality
Whenthe ignition is switched on, a self-test isperformed, during whichtheurestraint sys‐temwarning lamp lights up. It goes out no laterthan afew seconds afterthevehicle isstarted.The components oftherestraint system arethenfunctional.
Malfunctioningrestraint system
A malfunction has occurred intherestraint sys‐tem if:
Rtheurestraint systemwarning lamp doesnot light up whenthe ignition is switched on
Rtheurestraint systemwarning lamplights up continuously orrepeatedly during ajourney
\nWARNINGRisk of injuryorfatal injuryduetoa malfunction intherestraint sys‐tem
Iftherestraint system is malfunctioning,restraint system components may be trig‐
gered unintentionally or might not be trig‐gered at all intheevent of an accident. Thismay affectthe EmergencyTensioning Deviceor airbag,forexample.
Havetherestraint systemchecked andrepaired immediately at aqualified spe‐cialistworkshop.
Function oftherestraint system in an acci‐dent
Howtherestraint systemworks is determinedbythe severity ofthe impact detected andthe typeof accident anticipated:
RFrontal impact
RRear impact
RSide impact
RRollover
The activationthresholdsforthe components oftherestraint system are determined based ontheevaluation ofthe sensorvalues measured atvarious points inthevehicle. This process is pre-emptive in nature. The triggering/deployment of
the components oftherestraint system musttakeplace in good time atthestart ofthe colli‐sion.
Factors whichcan only be seen and measuredafter a collision has occurred do not play a deci‐siverole inthe deployment of an airbag.Nordotheyprovide an indication of airbag deployment.
Thevehicle may be deformed significantly with‐out an airbag being deployed. This isthe case ifonly parts which arerelatively easily deformedare affected andtherateofvehicle decelerationis not high. Conversely, an airbag may bedeployedeventhoughthevehicle suffersonlyminor deformation. Ifveryrigidvehicle partssuch as longitudinal members are hit,forexam‐ple,this mayresult in sufficiently high levels ofvehicle deceleration.
34Occupant safety

The components oftherestraint system canbe activated or deployed independently ofeachother:
Component Detected deploy‐ment situation
Front EmergencyTen‐sioning DevicesFrontal impact,rearimpact, side impact,rollover
Rear EmergencyTen‐sioning DevicesFrontal impact,rearimpact,rollover
Driver's airbag, frontpassenger front air‐bag
Frontal impact
Knee airbagFrontal impact
Side airbagSide impact
Window curtain air‐bagSide impact,rollover,frontal impact
The front passenger front airbag can only bedeployed in an accident ifthePASSENGER AIRBAG OFF indicator lamp is off. Ifthe front
passenger seat is occupied, make sure, bothbefore and duringthe journey,thatthestatus ofthe front passenger front airbag is correct(page44).
\nWARNINGRisk of burns from hot air bagcomponents
The air bag parts are hot after an air bag hasbeen deployed.
Do nottouchthe air bag parts.
Havea deployed air bagreplaced at aqualified specialistworkshop as soonas possible.
Mercedes-Benzrecommendsthatyou havethevehicletowedtoaqualified specialistworkshopafter an accident.Takethis into account, partic‐ularly if an EmergencyTensioning Device is trig‐gered or an airbag deployed.
Ifthe EmergencyTensioning Devices are trig‐gered or an airbag is deployed,you will hear abang, and a small amount of powder may also bereleased:
RThe bang will notgenerally affectyour hear‐ing.
RIngeneral,the powderreleased is not haz‐ardoustohealth but may cause short-termbreathing difficultiestopersons sufferingfrom asthma orother pulmonary conditions.
Provided it is safetodo so, leavethevehicleimmediately or openthe window in ordertoprevent breathing difficulties.
Airbags andpyrotechnic EmergencyTensioningDevices contain perchlorate material, which mayrequire special handling or environmental pro‐tection measures.National guidelinesregardingwaste disposal must be observed. In California,see http://www.dtsc.ca.gov/HazardousWaste/Perchlorate/index.cfm.
Occupant safety35

Vehicles with automatic front passengerfront airbag shutoff:
NOTEDeployment ofthe EmergencyTensioning Device and side air bag whenthe front passenger seat is unoccupied
Ifthe seat belttongue is engaged inthe seatbelt buckle ofthe unoccupied frontpassenger seat,the EmergencyTensioningDevice andthe side air bag may also deployintheevent of an accident along withothersystems.
Only one person should use each seatbelt at any one time.
Vehicles without automatic front passengerfront airbag shutoff:
NOTEDeployment ofthe EmergencyTensioning Device whenthe front-passenger seat is unoccupied
Ifthe seat belttongue is engaged inthe seatbelt buckle ofthe unoccupied front-passenger seat,the EmergencyTensioning
Device may also deployintheevent of anaccident along withother systems.
Only one person should use each seatbelt at any one time.
Seat belt adjustment function
Vehicles with PRE-SAFE®:Ifthe front seat beltis not pulled tight acrossyour body,the seat beltadjustment may automatically apply a certaintighteningforce. Do not holdthe seat belt tightlywhile it is adjusting.
You can activate and deactivatethe seat beltadjustment function usingthe multimedia sys‐tem (page 39).
Releasing seat belts
Presstherelease button inthe seat beltbuckle and guidethe seat belt back withtheseat belttongue.
Activating/deactivating seat belt adjustmentvia the multimedia system
Multimedia system:
VehicleîVehicle SettingsBelt Adjustment
Activatesor deactivateSthe function.
Seat beltwarning functionfor the driver andfront passenger
The