display MERCEDES-BENZ C CLASS COUPE 2004 Repair Manual

208 Controls in detailUseful featuresEmergency calls
An emergency call is initiated automatical-
ly:

following an accident in which the
emergency tensioning devices (ETDs)
or airbags deploy


if the anti-theft alarm or the tow-away
alarm stays on for more than
20 seconds. See anti-theft alarm sys-
tem (
page 78)and tow-away alarm
(
page 79).
An emergency call can also be initiated
manually by opening the cover next to the
inside rear view mirror labeled “SOS”, then
briefly pressing the button located under
the cover. See below for instructions on
initiating an emergency call manually.
Once the emergency call is in progress, the
indicator lamp in the “SOS” button will be-
gin to flash. The message
EMERGENCY CALL
– CONNECTING CALL
appears in the multi-
function display. When the connection is
established, the message
EMERGENCY CALL
– CALL CONNECTED
appears in the multi- function display. All information relevant to
the emergency, such as the location of the
vehicle (determined by the GPS satellite lo-
cation system), vehicle model, identifica-
tion number and color are generated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
When a voice connection is established the
audio system mutes and the message
TELE AID – EMERGENCY CALL ACTIVE
ap-
pears in the multifunction display. The Re-
sponse Center will attempt to determine
more precisely the nature of the accident
provided they can speak to an occupant of
the vehicle. The Tele Aid system is available if:


it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection
and cellular air time


the relevant cellular phone network
and GPS signals are available and pass
the information on to the response cen-
teriLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the re-
sponse center.

209
Controls in detail
Useful features
Initiating an emergency call manually
1 Cover
2 SOS button
Briefly press on cover 1.
The cover will open.

Press SOS button 2 briefly.
The indicator lamp in the
SOS button 2 will flash until the emer-
gency call is concluded.

Wait for a voice connection to the Re-
sponse Center.

Close cover 1 after the emergency
call is concluded.
Warning!
G
If the indicator lamp in the SOS button is il-
luminated continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
EMERGENCY CALL –
CALL FAILED appears in the multifunction
display for approx. ten seconds.
Should this occur, assistance must be sum-
moned by other means.
Warning!
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, ve-
hicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the
vehicle’s approximate location if they re-
ceive an automatic SOS signal and cannot
make voice contact with the vehicle occu-
pants.

210 Controls in detailUseful featuresRoadside Assistance button•
The Roadside Assistance button • is
located below the center armrest cover.
Press and hold the button (for longer
than two seconds).
A call to a Mercedes-Benz Roadside As-
sistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
TELE DIAGNO-
SIS – CONNECTING CALL will appear in
the multifunction display.
When the connection is established, the
message
TELE DIAGNOSIS - CALL CON-
NECTED
appears in the multifunction dis-
play. The Tele Aid system will transmit data
generating the vehicle identification num-
ber, model, color and location (subject to
availability of cellular and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established the audio system mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE
ap-
pears in the multifunction display.

Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance man-
ual for more information.
These programs are only available in the
USA:


Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.


Remote Vehicle Diagnostics: This func-
tion permits the Mercedes-Benz Road-
side Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.
iThe indicator lamp in the Roadside As-
sistance button • remains illumi-
nated in red for approx. ten seconds
during the system self-check after turn-
ing the SmartKey in the starter switch
to position 2 (together with the “SOS”
button and the Information
button ¡).
See system self-check (
page 207)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Roadside
Assistance button • is illuminated
continuously and there was no voice
connection to the Response Center es-
tablished, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
TELE DIAGNOSIS – CALL
FAILED
appears in the multifunction
display.

211
Controls in detail
Useful features
Information button
¡
The Information button ¡ is located be-
low the center armrest cover.
Press and hold the button (for longer
than two seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of cel-
lular and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab- lished. When a voice connection is estab-
lished the audio system mutes and the
message
TELE AID – INFO CALL ACTIVE

appears in the multifunction display. Infor-
mation regarding the operation of your ve-
hicle, the nearest Mercedes-Benz Center
or Mercedes-Benz USA products and ser-
vices is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
Roadside Assistance calls can be ter-
minated using the
ìbutton on the
multifunction steering wheel.
iThe indicator lamp in the Information
button ¡ remains illuminated in red
for approx. ten seconds during the sys-
tem self-check after turning SmartKey
in the starter switch to position 2 (to-
gether with the “SOS” button and the
Roadside Assistance button •).
See System self-check (
page 207)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Information
button ¡ is illuminated continuous-
ly and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
INFO –
CALL FAILED
appears in the multifunc-
tion display.
Information calls can be terminated us-
ing the ìbutton on the multifunc-
tion steering wheel.

213
Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve key is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull the
trunk lid recessed handle for minimum
of 20 seconds until the “SOS” button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call. The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND* sys-
tem audio is muted and the selected
mode (radio, tape or CD) pauses. The
optional cellular phone (if installed)
switches off. If you must use this
phone, the vehicle must be parked. Dis-
connect the coiled cord and place the
call. The COMAND* navigation system
(if engaged) will continue to run. The
display in the instrument cluster is
available for use and spoken com-
mands are only available by pressing
the RPT button on the COMAND* unit.
A pop-up window will appear in the
COMAND* display to indicate that a
Tele Aid call is in progress.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The “SOS” button will flash and the
message
EMERGENCY CALL –
CALL CONNECTED
will appear in the mul-
tifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk lid recessed handle was
pulled for more than 20 seconds be-
fore door unlock authorization was re-
ceived by the Response Center, you
must wait 15 minutes before pulling
the trunk lid recessed handle again.

237
Operation
Engine compartment
Closing
Let the hood drop from a height of ap-
proximately 1ft (30cm).
The hood will lock audibly.

Check to make sure the hood is fully
closed.
If you can raise the hood at a point
above the headlamps, then it is not
properly closed. Open it again and let it
drop with somewhat greater force.
Engine oil
The amount of oil your engine needs will
depend on a number of factors, including
driving style. Higher oil consumption can
occur when

the vehicle is new


the vehicle is driven frequently at
higher engine speeds
Engine oil consumption checks should only
be made after the vehicle break-in period.
Warning!
G
If you see flames or smoke coming from the
engine compartment, or if the coolant tem-
perature display indicates that the engine is
overheated, do not open the hood. Move
away from vehicle and do not open the hood
until the engine has cooled. If necessary,
call the fire department.Warning!
G
The engine is equipped with a transistorized
ignition system. Because of the high voltage
it is dangerous to touch any components
(ignition coils, spark plug sockets, diagnos-
tic socket) of the ignition system

with the engine running


while starting the engine


if ignition is “on” and the engine is
turned manually
Warning!
G
Be careful that you do not close the hood on
anyone.
iDo not use any special lubricant addi-
tives, as these may damage the drive
assemblies. Using special additives not
approved by Mercedes-Benz will
restrict your warranty entitlement.
More information on this subject is
available at any Mercedes-Benz
Center.

238 OperationEngine compartmentChecking engine oil level with the
control system
When checking the oil level the vehicle
must

be parked on level ground


be at normal operating temperature


have been stationary for at least five
minutes with the engine turned off
To check the engine oil level via the
multifunction display, do the following:

Turn the SmartKey in the starter switch
to position 2.
The standard display (
page 109) should
appear in the multifunction display.

Press button k orj on the
steering wheel until the following
message is seen in the multifunction
display:ENGINE OIL LEVEL
MEASURING NOW
MEASURE. CORRECT
ONLY IF VEH. LEVEL
One of the following messages will
subsequently appear in the indicator:

ENGINE OIL LEVEL
OK


ADD 1.0 Qt. TO
REACH MAX. OIL LEVEL!(Canada:
1.0 LITER
)


ADD 1.5 Qts. TO
REACH MAX. OIL LEVEL!(Canada:
1.5 LITERS
)


ADD 2.0 Qts. TO
REACH MAX. OIL LEVEL!(Canada:
2.0 LITERS
)

If necessary, add engine oil.
For adding engine oil, see (
page 239).
For more information on engine oil, see
“Technical data” section (
page 330).
Other display messages
If the SmartKey is not turned to position 2
in the starter switch, the following
message will appear:
FOR ENGINE OIL LEVEL
SWITCH ON IGNITION!
Switch on the ignition.iIf you want to interrupt the checking
procedure, press the k orj
button on the multifunction steering
wheel.

239
Operation
Engine compartment
If you see the message:OBSERVE WAITING PERIOD
If engine is at normal operating
temperature, wait five minutes before
repeating check procedure.

If engine is not yet at normal operating
temperature, wait 30 minutes before
repeating check procedure.
If you see the message:
ENGINE OIL LEVEL
NOT WHEN ENGINE ON!
Turn off the engine.

If the engine is at normal operating
temperature, wait five minutes before
checking oil.

If the engine is not yet at normal
operating temperature, you must wait
30 minutes before checking oil. If there is excess engine oil with the engine
at normal operating temperature, the
following message will appear:
ENGINE OIL LEVEL
REDUCE OIL LEVEL
Have excess oil siphoned or drained
off. Contact your authorized
Mercedes-Benz Center.
For more information on messages in the
display concerning engine oil, see “Practi-
cal hints” (
page 275). Adding engine oil
!Excess oil must be siphoned or drained
off. It could cause damage to the
engine and catalytic converter not
covered by the Mercedes-Benz Limited
Warranty.
!Only use approved engine oils. For a
listing of approved engine oils, refer to
the Factory Approved Service Products
pamphlet in your vehicle literature port-
folio.
In addition, check the oil filler cap for
important information pertaining to the
engine oil needing to meet a specific
Mercedes-Benz specification (e.g. MB
229.5). If such information is printed
on the oil filler cap, only use an engine
oil from the list of approved engine oils
in the Factory Approved Service Prod-
ucts pamphlet that meets the specifi-
cation indicated on the oil filler cap.
Using engine oils of other specification
may cause the FSS to incorrectly deter-
mine the next service interval and will
r e s u l t i n e n g i n e d a m a g e n o t c o v e r e d b y
the Mercedes-Benz Limited Warranty.

241
Operation
Engine compartment
Transmission fluid level
The transmission fluid level does not need
to be checked. If you notice transmission
fluid loss or gear shifting malfunctions,
have an authorized Mercedes-Benz Center
check the transmission.Coolant level
The engine coolant is a mixture of water
and anticorrosion/antifreeze. To check
the coolant level, the vehicle must be
parked on level ground and the engine
must be cool.
The coolant expansion tank is located on
the passenger side of the engine compart-
ment.
For more information on coolant, see
“Coolants” (
page 336).
1
Coolant expansion tank

Using a rag, turn the cap slowly approx-
imately one half turn to the left to re-
lease any excess pressure.

Continue turning the cap to the left and
remove it.
The coolant level is correct if the level

for cold coolant: reaches the black
top part of the reservoir


for warm coolant: is approx. 0.6 in
(1.5 cm) higher

Add coolant as required.

Replace and tighten cap.
Warning!
G
In order to avoid any possibly serious burns:

Use extreme caution when opening the
hood if there are any signs of steam or
coolant leaking from the cooling system,
or if the coolant temperature display in-
dicates that the coolant is overheated.


Do not remove pressure cap on coolant
reservoir if engine temperature is above
194×F (90×C). Allow engine to cool
down before removing cap. The coolant
reservoir contains hot fluid and is under
pressure.


Using a rag, slowly open the cap approx-
imately ½ turn to relieve excess pres-
sure. If opened immediately, scalding
hot fluid and steam will be blown out un-
der pressure.


Do not spill antifreeze on hot engine
parts. Antifreeze contains ethylene gly-
col which may ignite and burn if it comes
into contact with hot engine parts.

249
Operation
Maintenance
 Maintenance
We strongly recommend that you have
your vehicle serviced by your authorized
Mercedes-Benz Center, in accordance with
the Service Booklet at the times called for
by the FSS (F
lexible S
ervice S
ystem).
Failure to have the vehicle maintained in
accordance with the Service Booklet at the
designated times /mileage called for by
the FSS may result in vehicle damage not
covered by the Mercedes-Benz Limited
Warranty.
FSS will notify you when your next service
is due.
Approximately one month before your next
service is due, one of the following mes-
sages will appear in the multifunction dis-
play while you are driving or when you
switch on the ignition (example service A):
SERVICE A - IN xx DAYS
SERVICE A - IN xx MILES (KM)
SERVICE A - DUE NOW
The type of service due is indicated in the
multifunction display field:
9 Minor service (A)
´ Major service (B)
Clearing the service indicator
The service indicator is automatically
cleared

after ten seconds when you switch on
the ignition or when reaching the
service threshold while driving.


after 30 seconds, once the suggested
service term had passed.
You can also clear it yourself:

Press the reset button on the instru-
ment cluster (
page 22).
Service term exceeded
If you have exceeded the suggested
service term, you will see the following
message in the multifunction display:SERVICE A EXCEEDED BY XX DAYS
SERVICE A EXCEEDED BY XX MI (KM)An acoustic signal will also sound.
iThe interval between services depends
on your driving habits. A gentle driving
style, moderate engine speeds and the
avoidance of short-distance trips will
lengthen the interval between services.