ESP MERCEDES-BENZ C-CLASS COUPE 2011 Service Manual

Problems with the engine
Problem Possible causes/consequences and
M Solutions
The engine does not
start. The HOLD function or DISTRONIC PLUS is activated.
X
Deactivate the HOLD function (Y page 177) or DISTRONIC
PLUS (Y page 164).
X Try to start the engine again. The engine does not
start. The starter motor
can be heard. R
There is a malfunction in the engine electronics.
R There is a malfunction in the fuel supply.
X Before attempting to start the engine again, turn the key in the
ignition back to position 0or press the Start/Stop button
repeatedly until all indicator lamps in the instrumen tcluste rgo
out.
X Try to start the engine again (Y page 138). Avoid excessively
long and frequent attempts to start the engine, as this will drain
the battery.
If the engine does not start after several attempts:
X Consult a qualified specialist workshop, e.g. a Mercedes-Benz
Service Centre. The engine does not
start.T
he starter motor
can be heard. The
reserve fuel warning
lamp is lit and the fuel
gauge display shows 0. The fuel tank is empty.
X
Refuel the vehicle. The engine does not
start. You cannot hear
the starter motor. The on-board voltage is too low because the battery is too weak
or discharged.
X
Jump-start the vehicle (Y page 329).
If the engine does not start despite attempts to jump-start it:
X Consult a qualified specialist workshop, e.g. a Mercedes-Benz
Service Centre. The starter motor was exposed to a thermal load that was too high.
X Allow the starter motor to cool down for approximately two
minutes.
X Try to start the engine again.
If the engine still does not start:
X Consult a qualified specialist workshop, e.g. a Mercedes-Benz
Service Centre. Driving
143Driving and parking Z

Problem Possible causes/consequences and
M Solutions
Vehicles with a petrol
engine:
The engine is not run-
ning smoothly and is
misfiring. There is a malfunction in the engine electronics or in a mechanical
component of the engine management system.
X
Only depress the accelerator pedal slightly.
X Have the cause rectified immediately at a qualified specialist
workshop, e.g. a Mercedes-Benz Service Centre.
Otherwise, non-combusted fuel may get into the catalytic con-
verter and damage it. The coolant tempera-
ture display is showing
more than 120 †. The
coolant warning lamp
may also be lit and a
warning tone may
sound. The coolant level is too low. The coolant is too hot and the engine
is no longer being cooled sufficiently.
X
Stop as soon as possible and allow the engine and the coolant
to cool down.
X Check the coolant level (Y page 303). Observe the warning
notes as you do so and top up the coolant if necessary. If the coolant level is correct, the engine radiator fan may be faulty.
The coolant is too hot and the engine is no longer being cooled
sufficiently.
X
At coolant temperatures under 120 †, drive on to the nearest
qualified specialist workshop, e.g. to a Mercedes-Benz Service
Centre.
X Avoid heavy loads on the engine as you do so, e.g. driving on
mountain roads and stop/start driving. Manual transmission
Gear lever
Gear lever
!
Only engage gear when the clutch pedal
is depressed.
! When shifting between 5thand 6thgear,
you should always push the gear lever all the way to the right. Otherwise, you could
shift unintentionally into
3rdor4th gear
and damage the transmission.
If you shift down at too high a speed (trans-
mission braking), this can cause the engine
to overrev, leading to engine damage.
Do not use the clutch bite point to keep the
vehicle stationary on uphill gradients.
There is otherwise a risk of damaging the
clutch.
! On long and steep downhill gradients,
especially if the vehicle is laden or towing
a trailer, you must shift into gear 1, 2or3
in good time. This uses the engine's braking
effect.T his relieves the load on the brake
system and prevents the brakes from over-
heating and wearing too quickly. 144
Manual transmissionDriving and parking

Selector lever
Overview of transmission positions Selector lever (example)
P
Park position with selector lever lock
R Reverse gear
N Neutral
D Drive
Transmission position and drive pro-
gram display :
Transmission position display
; Drive program display
The current transmission position and drive
program appear in the multifunction display. Transmission positions
B
Park position
Prevents the vehicle from rolling
away when stopped. Do not shift
the transmission into position
P
(Y page 158) unless the vehicle is
stationary.
The key can only be removed if the
transmission is in position P. If the
key is removed from the ignition
lock, the selector lever is locked. C
Reverse gear
Only shift the transmission to
R
when the vehicle is stationary. A
Neutral
Do not shift the transmission to
N
while driving. Otherwise, the auto-
matic transmission could be dam-
aged.
Releasing the brakes will allow you
to move the vehicle freely, e.g. to
push it or tow it.
If ESP ®
is deactivated or faulty:
only shift the transmission to posi-
tion Nif the vehicle is in danger of
skidding, e.g. on icy roads.
! Rolling in neutral Ncan lead to
damage to the transmission. 7
Drive
The automatic transmission
changes gear automatically. All
forward gears are available.
Changing gear
The automatic transmission shifts to the indi-
vidual gears automatically when it is in trans-
mission position D.This automatic gearshift-
ing behaviouri s determined by:
R a shift range restriction, if selected
R the selected drive program (Y page 147)146
Automatic transmissionDriving and parking

If no fuel other than regular petrol with
91 RON/82.5 MON or a lowerg
rade is per-
manently available, you should have the
vehicle adapted to run on this fuel in a
qualified specialist workshop. Mercedes-
Benz recommends that you use a
Mercedes-Benz Service Centre for this pur-
pose.
C 350 BlueEFFICIENCY !
Only refuel using unleaded, sulphur-free
premium-grade petrol with at least
95 RON/85 MON, which conforms to Euro-
pean standard EN 228 or an equivalent
specification.
You can otherwise impair engine outpu tor
damage the emission control system.
i In some countries, the available petrol
may not be sufficiently low in sulphur. This
fuel can temporarily produce unpleasant
odours, especially on short journeys. As
soon as sulphur-free fuel (sulphur content
<10p pm) is used for refuelling, the odours
are reduced. Diesel (EN 590)
Fuel grade !
When refuelling, only use diesel fuel that
conform stothe European standard EN 590
or is of equivalent quality. You can other-
wise impair engine output or damage the
engine.
! Vehicles with diesel particle filters: in
countries outside the EU, only use low sul-
phur Euro diesel with a sulphurc ontent of
under 50 ppm. Otherwise, the emission
control system could be damaged.
! Vehicles without adiesel particle fil-
ter: in countries where only diesel fuels
with a higher sulphur conten tare available,
the vehicle's oil change intervals are
shorter. More information about intervals for changing the oil can be obtained from
any Mercedes-Benz Service Centre.
! Only use fuel that complies with the EN
590 European standard .Fuel that does not
comply with EN 590 can lead to increased
wear, engine damage and damag eto the
exhaust system.
Do not use the following:
R marine diesel
R heating oil
R bio-diesel
R vegetable oil
R petrol
R paraffin
R kerosene
Do not mix these fuels with diesel fuels and
do not use any special additives. Other-
wise, this can lead to damage to the engine.
This excludes flow improver; see "Low out-
side temperatures".
! Use a filter when adding fuel from a fuel
can. Otherwise, the fuel lines and/or the
diesel injection system could be blocked by
particles from the fuel can.
For further information on "Fuel", see
(Y page 354).
Low outside temperatures Diesel fuel with improved cold flow qualities
is available during the winter months. In
Europe, various climate-dependent low-tem-
perature classes are defined in EN 590. Refu-
elling with diesel fuel which complies with the
climatic specifications of standard EN 590
can help to prevent operating problems. At
exceptionally low temperatures, it is possible
that the flow properties of the fuel may be
inadequate. This also applies to fuel that has
not been adapted to suit the climatic condi-
tions, e.g. diesel fuel from warmer regions.
i Further information about country-spe-
cific fuel properties can be obtained from
oil companies, e.g. at filling stations. 154
RefuellingDriving and parking

Flow improver
Flow improvers can be added to improve the
cold resistance of diesel fuel .The effective-
ness of a flow improver is not guaranteed with
every fuel.
Correct dosage and thorough mixing are deci-
sive factors in ensuring improvement in low-
temperature resistance. Under certain cir-
cumstances, an excessive dosage may
actually decrease low-temperature resist-
ance and should therefore be avoided. Follow
the manufacturer's dosing instructions.
Mix the additive with the diesel in good time,
before the flow properties of the diesel
become inadequate. Malfunctions can other-
wise only be rectified by heating the entire
fuel system, e.g. by parking the vehicle in a
heated garage.
Observe the information provided by the man-
ufacturer when using a flow improver. Only
use flow improvers that have been tested and
approved by Mercedes-Benz. You can obtain
further information from any Mercedes-Benz
Service Centre. Refuelling
Fuel filler flap The fuel filler flap is unlocked or locked auto-
matically when you open or close the vehicle
with the key or using KEYLESS-GO.
The position of the fuel filler cap is displayed
in the instrument cluster 8.The arrow
next to the filling pump indicates the side of
the vehicle. :
To open the fuel filler flap
; To insert the fuel filler cap
= Tyre pressure table
? Fuel type
Opening X
Switch off the engine.
X Remove the key from the ignition lock.
KEYLESS-GO: open the driver's door. This
switches the ignition to position 0, which
corresponds to having removed the key.
The driver's door can be closed again.
X Press the fuel filler flap in the direction of
arrow :.
The fuel filler flap opens slightly.
X Open the fuel filler flap.
X Turn the fuel filler cap anti-clockwise and
remove it.
X Insert the fuel filler cap into the holder
bracket on the inside of filler flap ;.
X Completely insert the pump nozzle into the
filler neck and refuel.
X Only fill the tank until the pump nozzle
switches off.
! Overfilling the fuel tank could damage the
fuel system.
Closing X
Replace the fuel filler cap and turn it clock-
wise. The fuel filler cap audibly engages.
X Close the fuel filler flap. Refuelling
155Driving and parking Z

Parking
Important safety notes
G
WARNING
Only remove the key from the ignition lock
when the vehicle is stationary, as you cannot
steer the vehicle when the key is removed.
Never leave children unsupervised in the vehi-
cle. They could release the parking brake. This
could lead to a serious or fatal accident. G
WARNING
Under no circumstances should the exhaust
system come into contact with flammable
materials such as dry grass or petrol, for
example. Do not park the vehicle on dry grass-
land or harvested grain fields. The hot exhaust
system could otherwise ignite the flammable
material and set the vehicle on fire.
To ensure that the vehicle is secured against
rolling away unintentionally:
R the parking brake must be applied.
R on vehicles with manual transmission,
engage first gear or reverse gear.
R on vehicles with automatic transmission,
the transmission must be in position Pand
the key must be removed from the ignition
lock.
R on steep uphill or downhill gradients, turn
the front wheels towards the kerb. Switching off the engine
Important safety notes G
WARNING
If the engine is not running, there is no power
assistance for the steering and brakes. Steer-
ing and braking then requires significantly
greater effort.
As a result, you might lose control of the vehi-
cle, cause an accident and injure yourself and
others. Therefore, do not switch off the engine while
you are driving.
Vehicles with manual transmission X
Shift to either first gear or reverse gear R.
X Turn the key to position 0in the ignition
lock and remove it.
The immobiliser is activated.
X Apply the parking brake firmly.
Vehicles with automatic transmission X
Apply the parking brake firmly.
X Shift the transmission to position P.
Using the key
X Turn the key to position 0in the ignition
lock and remove it.
The immobiliser is activated.
i The key can only be removed if the trans-
mission is in position P.
Using KEYLESS-GO
X Press the Start/Stop button (Y page 137).
The engine stops and all the indicator
lamps in the instrumen tcluste rgo out.
i When the driver's door is closed, this cor-
responds to key position 1. When the driv-
er's door is open, this corresponds to key
position 0, i.e. key removed.
i The engine can be turned off while the
vehicle is in motion by pressing and holding
the Start/Stop button for three seconds.
This function operates independently of the
ECO start/stop automatic engine switch-
off function. 158
ParkingDriving and parking

Parking brake
X
To apply: depress parking brake ;firmly.
The J indicator lamp in the instrument
cluster lights up if the engine is running.
X To release: depress the brake pedal and
keep it depressed.
X Pull release handle :.
The J indicator lamp in the instrument
cluster goes out. Parking up the vehicle
If you leave the vehicle parked up for longer
than four weeks, the battery may be damaged
by exhaustive discharge.
X Disconnect the battery (Y page 327) or
connect it to a trickle charger.
i You can obtain information about trickle
chargers from a qualified specialist work-
shop, e.g. a Mercedes-Benz Service
Centre.
If you leave the vehicle parked up for longer
than six weeks, the vehicle may suffer dam-
age as a result of lack of use.
X Visit a qualified specialist workshop and
seek advice. Driving tips
General driving tips
Rolling with the engine switched off G
WARNING
Never switch the engine off while the vehicle
is in motion.
There is no power assistance for the steering
and the service brake when the engine is not
running.
You will require considerably more effort to
steer and brake, and you could therefore lose
control of the vehicle and cause an accident. Engine oil
! Vehicles with adiesel particle filter:
If the vehicle is mostly driven for short dis-
tances, it is possible that malfunctions may
occur during the automatic cleaning of the
diesel particle filter. This can lead to engine
damage. Therefore, if you frequently drive
short distances, make sure to drive on
motorways or country roads for 20 minutes
at least every 500 km. Brakes
Important safety notes G
WARNING
Do not change down for additional engine
braking on a slippery road surface. This could
cause the drive wheels to lose their grip and
the vehicle could skid. G
WARNING
Make sure that other road users are not
endangered by your braking.
Downhill gradients On long and steep downhill gradients, espe-
cially if the vehicle is laden or towing a trailer,
you must shift to a lower gear in good time or, Driving tips
159Driving and parking Z

on vehicles with automatic transmission,
select shift range
1,2or 3.
i This also applies if you have activated
cruise control, SPEEDTRONIC or DIS-
TRONIC PLUS.
This will use the braking effect of the engine,
so less braking will be required to maintain
the speed. This relieves the load on the brake
system and prevents the brakes from over-
heating and wearing too quickly.
Heavy and light loads G
WARNING
Never depress the brake pedal continuously
while the vehicle is in motion, e.g. never cause
the brakes to rub by applying constant slight
pedal pressure. This causes the brake system
to overheat, increases the braking distance
and can lead to the brakes failing completely.
If the brakes have been subjected to a heavy
load, do not stop the vehicle immediately, but
drive on for a short while. This allows the air-
flow to cool the brakes more quickly.
If the brakes have been used only moderately,
you should occasionally test their effective-
ness. To do this, brake more firmly from a
higher speed. This improves the grip of the
brakes.
Wet road surface If driving in heavy rain for a prolonged period
of time without braking, there may be a
delayed reaction from the brakes when brak-
ing for the first time. This may also occur after
the vehicle has been washed.
You have to depress the brake pedal more
firmly. Maintain a greater distance from the
vehicle in front.
After driving on a wet road or having the vehi-
cle washed, brake firmly while paying atten-
tion to the traffic conditions. This will warm
up the brake discs, thereby drying them more
quickly and protecting them against corro-
sion. Limited braking performance on salt
treated roads G
WARNING
The layer of salt on the brake discs and the
brake pads/linings may cause a delay in the
braking effect, resulting in a significantly lon-
ger braking distance, which could lead to an
accident.
To avoid this danger, you should:
R occasionally brake carefully, without put-
ting other road users at risk, when you are
driving on salted roads. This helps to
remove any salt that may have started to
build up on the brake discs and the brake
pads/linings.
R maintain a greater distance to the vehicle
ahead and drive with particular care.
R carefully apply the brakes at the end of a
trip and immediately after commencing a
new trip, so that salt residues are removed
from the brake discs.
New brake pads/linings G
WARNING
New brake pads/linings only reach their opti-
mum braking effect after several hundred kil-
ometres of driving. Before this optimum brak-
ing effect is reached, you should compensate
for the reduced braking effect by applying
greater pressure when braking. This also
applies after the brake discs or the brake
pads/linings have been replaced.
For safety reasons, Mercedes-Benz recom-
mends that you only have brake pads/linings
fitted to your vehicle which have been
approved for Mercedes-Benz vehicles or
which correspond to an equivalent quality
standard. Brake pads/linings which have not
been approved for Mercedes-Benz vehicles or
which are not of an equivalent quality could
affect your vehicle's operating safety. 160
Driving tipsDriving and parking

At the onse
tofwinter, have your vehicle win-
terproofed at a qualified specialist workshop,
e.g. at a Mercedes-Benz Service Centre.
Observe the notes in the "Winter operation"
section (Y page 337).
Driving with summer tyres Observe the notes in the "Winter operation"
section (Y page 337).
Slippery road surfaces G
WARNING
Do not shift down for additional engine brak-
ing on a slippery road surface. This could
cause the drive wheels to lose their grip and
the vehicle could skid.
You should drive particularly carefully on slip-
pery road surfaces. Avoid sudden accelera-
tion, steering and braking manoeuvres.
If the vehicle threatens to skid or cannot be
stopped when moving at low speed:
X Vehicles with manual transmission :engage
neutral.
X Vehicles with automatic transmission: shift
the transmission to position N.
X Try to bring the vehicl eunde rcontrol by
using corrective steering.
i For more information on driving with
snow chains, see (Y page 338).Driving systems
Cruise control
Important safety notes Cruise control maintains a constant road
speed for you. It brakes automatically in order
to avoid exceeding the set speed. On long and
steep downhill gradients, especially if the
vehicle is laden or towing a trailer, you must
shift to a lower gear in good time or select
shift range 1,2or 3on vehicles with auto-
matic transmission. By doing so, you will make use of the braking effect of the engine,
which relieves the load on the brake system
and prevents the brakes from overheating
and wearing too quickly. G
WARNING
Do not change down for additional engine
braking on a slippery road surface. This could
cause the drive wheels to lose their grip and
the vehicle could skid.
Use cruise control only if road and traffic con-
ditions make it appropriate to maintain a
steady speed for a prolonged period. You can
store any road speed above 30 km/h. G
WARNING
Cruise control cannot take account of road
and traffic conditions.
Always pay attention to traffic conditions
even when cruise control is activated.
Cruise control is only an aid designed to assist
driving. You are responsible for the vehicle's
speed and for braking in good time. G
WARNING
Do not use cruise control
R in traffic conditions that do not allow you to
drive at a constant speed (e.g. heavy traffic
or winding roads). You may otherwise
cause an accident.
R on slippery roads. The drive wheels may
lose their grip when braking or accelerating
and the vehicle may skid.
R when there is low visibility, e.g. due to fog,
heavy rain or snow.
Cruise control lever You can operate cruise control and variable
SPEEDTRONIC with the cruise control lever.162
Driving systemsDriving and parking

X
Briefly pull the cruise control lever towards
you =.
X Remove your foot from the accelerator
pedal.
The firs ttime cruise control is activated, it
stores the current speed or regulates the
speed of the vehicle to the previously
stored speed.
Setting aspeed X
Press the cruise control lever to the pres-
sure point, up :for a highe rspeed or
down ?for a lower speed.
X Keep the cruise control lever pressed until
the desired speed is reached.
X Release the cruise control lever.
The new speed is stored.
i Cruise control is not deactivated if you
depress the accelerator pedal. For exam-
ple, if you accelerate briefly to overtake,
cruise control adjusts the vehicle's speed
to the last speed stored after you have fin-
ished overtaking.
Making adjustments in 1 km/h incre-
ments X
Briefly press the cruise control lever to the
pressure point, up :for a higher speed or
down ?for a lower speed.
The last speed stored is increased or
reduced.
Making adjustments in 10 km/h incre-
ments X
Briefly press the cruise control lever
beyond the pressure point, up :for a
higher speed or down ?for a lower speed.
The last speed stored is increased or
reduced. Deactivating cruise control There are several ways to deactivate cruise
control:
X
Briefly press the cruise control lever for-
wards B.
or
X Brake.
or
X Briefly press the cruise control lever in the
direction of arrow A.
Variable SPEEDTRONIC is selected. LIM
indicator lamp ;in the cruise contro llever
lights up.
Cruise control is automatically deactivated if:
R you depress the parking brake.
R you are driving at less than 30 km/h.
R ESP ®
intervenes or if you deactivate ESP ®
.
R you shift into neutral in a vehicle with man-
ual transmission while driving or depress
the clutch pedal for longer than six sec-
onds.
R on vehicles with manual transmission, you
shift to a gear that is too high and as a result
the engine speed is too low.
R on vehicles with automatic transmission,
you shift into position Nwhile driving.
If cruise control is deactivated, you will hear
a warning tone. You will see the Cruise control off message in the multifunction
display for approximately five seconds.
i The last speed stored is cleared when you
switch off the engine. DISTRONIC PLUS
Important safety notes DISTRONIC PLUS regulates the speed and
automatically helps you maintain the dis-
tance to the vehicle detected in front. It
brakes automatically in order to avoid
exceeding the set speed.164
Driving systemsDriving and parking