towing MERCEDES-BENZ C-CLASS COUPE 2018 Owner's Manual

Maintenance and care......................286
Engine compartment ........................... 286
ASSYST PLUS ...................................... 290
Care ..................................................... 291
Breakdown assistance .....................299
Where will I find...? .............................. 299
Flat tire ................................................ 300
Battery (vehicle) .................................. 305
Jump-starting ....................................... 308
Towing and tow-starting ...................... 310
Fuses ...................................................3 13
Wheels and tires............................... 316
Important safety notes ........................ 316
Operation ............................................ 316
Winter operation .................................. 318
Tire pressure ....................................... 319
Loading the vehicle .............................. 326
All about wheels and tires ................... 329
Changing a wheel ................................ 335
Wheel/tire combination ......................3 40
Technical data................................... 342
Information regarding technical data ... 342
Vehicle electronics .............................. 342
Identification plates .............................3 43
Service products and filling capaci-
ties ...................................................... 344
Vehicle data ......................................... 349
Contents3

Gliding mode ................................. 139
Kickdown ....................................... 139
Manual shifting .............................. 142
Oil temperature (on-board com-
puter, Mercedes-AMG vehicles) ..... 212
Overview ........................................ 136
Permanent setting ......................... 142
Problem (malfunction) ................... 145
Pulling away ................................... 129
Starting the engine ........................ 128
Steering wheel paddle shifters ...... 142
Transmission position display
(DIRECT SELECT lever) ................... 138
Transmission positions .................. 138
Automatic transmission emer-
gency mode ....................................... 145
B
Back button ....................................... 257
Backup lamp
Display message ............................ 228
Bag hook ............................................ 270
BAS (Brake Assist System) ................. 64
Basic settings
see Settings
Battery (SmartKey)
Checking .......................................... 78
Important safety notes .................... 77
Replacing ......................................... 78
Battery (vehicle)
Charging ........................................ 307
Display message ............................ 230
Important safety notes .................. 305
Jump starting ................................. 308
Belt
see Seat belts
Blind Spot Assist
Activating/deactivating (on-
board computer) ............................ 209
Display message ............................ 234
Notes/function .............................. 186
see Active Blind Spot Assist
Blower
see Climate control
Bluetooth
®
Connecting a different mobile
phone ............................................ 264 Searching for a mobile phone ........ 263
see also Digital Operator's Man-
ual .................................................. 256
Telephony ...................................... 263
Brake
Active Brake Assist with cross-
traffic function ................................. 70
Brake Assist
see BAS (Brake Assist System)
Brake assistance
see BAS (Brake Assist System)
Brake fluid
Display message ............................ 222
Notes ............................................. 347
Brake force distribution
see EBD (electronic brake force
distribution)
Brake linings
Display message ............................ 222
Brakes
ABS .................................................. 64
Adaptive Brake Assist ...................... 66
BAS .................................................. 64
Brake fluid (notes) ......................... 347
Display message ............................ 217
EBD .................................................. 70
High-performance brake system .... 154
Hill start assist ............................... 130
HOLD function ............................... 165
Important safety notes .................. 152
Maintenance .................................. 153
Parking brake ................................ 149
Riding tips ...................................... 152
Warning lamp ................................. 246
Breakdown
Where will I find...? ........................ 299
see Flat tire
see Towing away
Brig htnes
s control (instrument
cluster lighting) ................................... 35
Buttons on the steering wheel ......... 197
C
California
Important notice for retail cus-
tomers and lessees .......................... 28
6Index

Handwriting recognition ................ 258
Operating the touchpad ................. 258
Overview ........................................ 258
Quick access for Audio .................. 259
Switching ....................................... 258
Switching input line ....................... 258
Tow-starting
Emergency engine starting ............ 313
Important safety notes .................. 310
Towing a trailer
ESP
®(Electronic Stability Pro-
gram) ............................................... 70
Towing away
Important safety guidelines ........... 310
Installing the towing eye ................ 311
Notes for 4MATIC vehicles ............ 313
Removing the towing eye ............... 311
Transporting the vehicle ................ 312
With both axles on the ground ....... 312
With the rear axle raised ................ 311
Towing eye ......................................... 300
Traction system
see ETS/4ETS (Electronic Trac-
tion System)
Traffic reports
see also Digital Operator's Man-
ual .................................................. 256
Traffic Sign Assist
Activating/deactivating the warn-
ing function .................................... 208
Display message ............................ 235
Function/notes ............................. 186
Important safety notes .................. 186
Instrument cluster display ............. 186
Transfer case ..................................... 145
Transmission
Display message ............................ 241
see Automatic transmission
Transmission oil
Temperature (on-board computer,
Mercedes-AMG vehicles) ............... 212
Transmission position display ......... 138
Transporting the vehicle .................. 312
Trim pieces (cleaning instruc-
tions) .................................................. 297
Trip computer (on-board com-
puter) .................................................. 201 Trip odometer
Calling up ....................................... 200
Resetting (on-board computer) ...... 202
Trunk
Important safety notes .................... 82
Locking separately ........................... 86
Opening/closing (automatically
from inside) ...................................... 86
Openi
ng/closing (automatically
from outside) ................................... 84
Opening/closing (from outside,
HANDS-FREE ACCESS) .................... 85
Opening/closing (manually from
outside) ............................................ 83
Trunk lid
Display message ............................ 242
Object detection .............................. 83
Opening dimensions ...................... 349
Reversing feature ............................. 83
Turn signals
Display message ............................ 228
Replacing bulbs (front) ................... 113
Switching on/off ........................... 109
Two-way radio
Frequencies ................................... 342
Installation ..................................... 342
Transmission output (maximum) .... 342
Type identification plate
see Vehicle identification plate
U
UnlockingEmergency unlocking ....................... 82
From inside the vehicle (central
unlocking button) ............................. 81
USB devices
Connecting to the Media Inter-
face ............................................... 265
V
Vanity mirror (in the sun visor) ........ 273
Vehicle
Correct use ...................................... 31
Data acquisition ............................... 32
Display message ............................ 240
Electronics ..................................... 342
Equipment ....................................... 28
Index23

Individual settings .......................... 207
Limited Warranty .............................32
Loading .......................................... 326
Locking (in an emergency) ............... 82
Locking (SmartKey) .......................... 75
Lowering ........................................ 340
Maintenance .................................... 29
Operating safety .............................. 30
Operation outside the USA/
Canada ............................................ 29
Parking .......................................... 147
Parking for a long period ................ 150
Pulling away ................................... 129
Raising ........................................... 337
Reporting problems ......................... 31
Securing from rolling away ............ 336
Technical data ............................... 342
Towing away .................................. 310
Transporting .................................. 312
Unlocking (in an emergency) ........... 82
Unlocking (SmartKey) ...................... 75
Vehicle data ................................... 349
Vehicle battery
see Battery (vehicle)
Vehicle data
Roof load (maximum) ..................... 349
Vehicle dimensions ........................... 349
Vehicle emergency locking ................ 82
Vehicle identification number
see VIN
Vehicle identification plate .............. 343
Vehicle level
AIRMATIC ...................................... 168
Display message ............................ 233
Video
Operating the DVD ......................... 205
see also Digital Operator's Man-
ual .................................................. 256
VIN
Seat ............................................... 344
Type plate ...................................... 343
W
Warning and indicator lampsABS ................................................ 247
Active Brake Assist ........................ 253
Airbag ............................................ 250 Brakes ........................................... 246
Coolant .......................................... 251
Distance warning ........................... 253
Engine diagnostics ......................... 250
ESP
®.............................................. 247
ESP®OFF ....................................... 249
Fuel tank ........................................ 250
General notes ................................ 244
Overview .......................................... 36
Parking brake ................................ 250
PASSENGER AIR BAG ...................... 44
Reserve fuel ................................... 250
Restraint system ............................ 250
Seat belt ........................................ 245
SPORT handling mode ................... 249
Steering ......................................... 255
Tire pressure monitor .................... 254
Warranty .............................................. 28
Washer fluid
Display message ............................ 243
Weather display (COMAND)
see also Digital Operator's Man-
ual .................................................. 256
Wheel and tire combinations
Tires ............................................... 340
Wheel bolt tightening torque ........... 340
Wheel chock ...................................... 336
Wheels
Changing a wheel .......................... 335
Checking ........................................ 317
Cleaning ......................................... 294
Important safety notes .................. 316
Information on driving .................... 316
Interchanging/changing ................ 335
Mounting a new wheel ................... 339
Mounting a wheel .......................... 336
Removing a wheel .......................... 339
Snow chains .................................. 319
Storing ........................................... 336
Tightening torque ........................... 340
Wheel size/tire size ....................... 340
Window curtain air bag
Display message ............................ 225
Operation ......................................... 51
Windows
see Side windows
24Index

Installing a child restraint system:
XMake sure you observe the child restraint
system manufacturer's installation instruc-
tions.
XPull the front seat belt smoothly out of the
seat-belt extender and the rear seat belt out
of the belt sash guide.
XEngage seat belt tongue in belt buckle.
Activating the special seat belt retractor:
XPull the seat belt out fully and let the inertia
reel retract it again.
While the seat belt is retracting, you should
hear a ratcheting sound. The special seat belt
retractor is enabled.
XPush the child restraint system down so that
the seat belt is tight and does not loosen.
Removing the child restraint system and deac-
tivating the special seat belt retractor:
XMake sure you observe the child restraint
system manufacturer's installation instruc-
tions.
XPress the release button of the seat belt
buckle, hold the seat belt tongue and route it
to the seat belt extender in front or the belt
sash guide in the rear compartment.
The special seat belt retractor is deactivated.
Child restraint system
The use of seat belts and child restraint systems
is required by law in:
Rall 50 states
Rthe U.S. territories
Rthe District of Columbia
Rall Canadian provinces
You can obtain further information about the
correct child restraint system from any author-
ized Mercedes-Benz Center.
GWARNING
If the child restraint system is installed incor-
rectly on a suitable seat, it cannot protect as
intended. The child cannot then be restrained
in the event of an accident, heavy braking or
sudden changes of direction. There is an
increased risk of injury, possibly even fatal.
Make sure that you observe the child restraint
system manufacturer's installation instruc-
tions and the notes on use. Please ensure,
that the base of the child restraint system is
always resting completely on the seat cush-
ion. Never place objects, e.g. cushions, under or behind the child restraint system. Only use
child restraint systems with the original cover
designed for them. Only replace damaged
covers with genuine covers.
GWARNING
If the child restraint system is installed incor-
rectly or is not secured, it can come loose in
the event of an accident, heavy braking or a
sudden change in direction. The child
restraint system could be thrown about, strik-
ing vehicle occupants. There is an increased
risk of injury, possibly even fatal.
Always install child restraint systems prop-
erly, even if they are not being used. Make
sure that you observe the child restraint sys-
tem manufacturer's installation instructions.
You will find further information on stowing
objects, luggage or loads under "Loading guide-
lines" (
Ypage 266).
GWARNING
Child restraint systems or their securing sys-
tems which have been damaged or subjected
to a load in an accident can no longer protect
as intended. The child cannot then be
restrained in the event of an accident, heavy
braking or sudden changes of direction. There is an increased risk of injury, possibly even
fatal.
Replace child restraint systems which have
been damaged or subjected to a load in an
accident as soon as possible. Have the secur-
ing systems on the child restraint system
checked at a qualified specialist workshop,
before you install a child restraint system
again.
The securing systems of child restraint systems
are:
Rthe seat belt system
Rthe LATCH-type (ISOFIX) securing rings
Rthe Top Tether anchorages
60Children in the vehicle
Safety

Always pay careful attention to the traffic sit-uation and be ready to brake.
Always adapt your speed to suit the prevailing
road and traffic conditions.
Due to the nature of the system, particularly
complicated but non-critical driving conditions
may also cause Brake Assist to intervene.
If adaptive Brake Assist is not available due to a
malfunction in the radar sensor system, the
brake system remains available with full brake
boosting effect and BAS.
ESP®(Electronic Stability Program)
General notes
iObserve the "Important safety notes" sec-
tion (Ypage 63).
ESP
®monitors driving stability and traction, i.e.
power transmission between the tires and the
road surface.
If ESP
®detects that the vehicle is deviating from
the direction desired by the driver, one or more
wheels are braked to stabilize the vehicle. The
engine output is also modified to keep the vehi-
cle on the desired course within physical limits.
ESP
®assists the driver when pulling away on
wet or slippery roads. ESP®can also stabilize
the vehicle during braking.
ETS/4ETS (Electronic Traction System)
iObserve the "Important safety notes" sec-
tion (Ypage 63).
ETS traction control is part of ESP
®. On vehicles
with 4MATIC, 4ETS is part of ESP®.
Traction control brakes the drive wheels indi-
vidually if they spin. This enables you to pull
away and accelerate on slippery surfaces, for
example if the road surface is slippery on one
side. In addition, more drive torque is transfer-
red to the wheel or wheels with traction.
Traction control remains active, even if you
deactivate ESP
®.
Important safety notes
iObserve the "Important safety notes" sec-
tion (Ypage 63).
GWARNING
If ESP
®is malfunctioning, ESP®is unable to
stabilize the vehicle. Additionally, further driv-
ing safety systems are deactivated. This
increases the risk of skidding and an accident.
Drive on carefully. Have ESP
®checked at a
qualified specialist workshop.
When towing the vehicle with the rear axle
raised, observe the notes on ESP
®
(Ypage 311).
If the å ESP®OFF warning lamp lights up
continuously, ESP®is deactivated.
If the ÷ ESP®warning lamp lights up contin-
uously, ESP®is not available due to a malfunc-
tion.
Observe the information on warning lamps
(
Ypage 247) and display messages which may
be shown in the instrument cluster
(
Ypage 217).
Only use wheels with the recommended tire
sizes. Only then will ESP
®function properly.
Characteristics of ESP®
General information
If the ÷ ESP®warning lamp goes out before
beginning the journey, ESP®is automatically
active.
If ESP
®intervenes, the ÷ESP®warning lamp
flashes in the instrument cluster.
If ESP
®intervenes:
XDo not deactivate ESP®under any circum-
stances.
XOnly depress the accelerator pedal as far as
necessary when pulling away.
XAdapt your driving style to suit the prevailing
road and weather conditions.
ECO start/stop function
The ECO start/stop function switches the
engine off automatically when the vehicle stops
moving. The engine starts automatically when
the driver wants to pull away again. ESP
®
remains in its previously selected status, e.g. if
ESP®was deactivated before the engine was
automatically switched off.
Driving safety systems67
Safety
Z

GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
!Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its driv-
etrain could be damaged.
To ensure that the vehicle is secured against
rolling away unintentionally:
Rthe electric parking brake must be applied.
Rthe transmission must be in position jand
the SmartKey must be removed from the igni-
tion lock.
Rthe front wheels must be turned towards the
curb on steep uphill or downhill gradients.
Rthe empty vehicle must be secured at the
front axle with a wheel chock or similar, for
example, on uphill or downhill gradients.
Ron uphill or downhill gradients the laden vehi- cle must also be secured at the rear axle, for
example with a wheel chock or similar object.
Switching off the engine
Important safety notes
GWARNING
The automatic transmission switches to neu-
tral position Nwhen you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P. Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
Vehicles with automatic transmission
XApply the electric parking brake.
XShift the transmission to position j.
XWith the SmartKey:turn the SmartKey to
position uin the ignition lock and remove it.
The immobilizer is activated.
XWith the Start/Stop button: press the
Start/Stop button (Ypage 127).
The engine stops and all the indicator lamps in
the instrument cluster go out.
When the driver's door is closed, this corre-
sponds to key position 1. When the driver's
door is open, this corresponds to key position
u, "Key removed".
If you switch the engine off with the transmis-
sion in position korh the automatic trans-
mission shifts to iautomatically.
With the SmartKey: if you then open the driv-
er's door or the front-passenger door or remove the SmartKey from the ignition, the automatic
transmission shifts to jautomatically.
With the Start/Stop button: if you then open
the driver's door or the front-passenger door,
the automatic transmission shifts to jauto-
matically.
If you want the automatic transmission to
remain in neutral i, for example, when having
the vehicle cleaned in an automatic car wash
with a towing system:
XVehicles with KEYLESS-GO or KEYLESS-
GO start function: remove the Start/Stop
button from the ignition lock.
XInsert the SmartKey into the ignition lock.
XAll vehicles: switch the ignition on.
XDepress the brake pedal and keep it
depressed.
XEngage neutral i.
XRelease the brake pedal.
XRelease the electric parking brake.
XSwitch off the ignition and leave the SmartKey
in the ignition lock.
The engine can be switched off in an emergency
while the vehicle is in motion by pressing and
holding the Start/Stop button for three sec-
onds. This function operates independently of
the ECO start/stop automatic engine switch-off function.
148Parking
Driving and parking

Any unauthorized modification to this device
could void the user's authority to operate the
equipment.
Important safety notes
GWARNING
Distance Pilot DISTRONIC does not react to:
Rpeople or animals
Rstationary objects on the road, e.g. stopped
or parked vehicles
Roncoming vehicles and crossing traffic
As a result, Distance Pilot DISTRONIC may
neither give warnings nor intervene in such
situations. There is a risk of an accident.
Always pay careful attention to the traffic sit- uation and be ready to brake.
GWARNING
Distance Pilot DISTRONIC cannot always
clearly identify other road users and complex
traffic situations.
In such cases, Distance Pilot DISTRONIC may:
Rgive an unnecessary warning and then
brake the vehicle
Rneither give a warning nor intervene
Raccelerate or brake unexpectedly
There is a risk of an accident.
Continue to drive carefully and be ready to
brake, especially if Distance Pilot DISTRONIC
warns you.
GWARNING
Distance Pilot DISTRONIC brakes your vehicle with up to 50% of the maximum possible
deceleration. If this deceleration is not suffi-
cient, Distance Pilot DISTRONIC alerts you
with a visual and acoustic warning. There is a
risk of an accident.
Apply the brakes yourself in these situations
and try to take evasive action.
!When Distance Pilot DISTRONIC or the
HOLD function are activated, the vehicle
brakes automatically in certain situations. To avoid damage to the vehicle, deactivate
these systems in the following or similar sit-
uations:
Rwhen towing the vehicle
Rin the car wash
Distance Pilot DISTRONIC can neither reduce
the risk of an accident if you fail to adapt your
driving style nor override the laws of physics.
Distance Pilot DISTRONIC cannot take into
account road, weather or traffic conditions. Dis-
tance Pilot DISTRONIC is only an aid. You are
responsible for maintaining a safe distance to
the vehicle in front, for vehicle speed, for brak-
ing in good time and for staying in lane.
Do not use Distance Pilot DISTRONIC:
Rin road and traffic conditions which do not
allow you to maintain a constant speed, e.g. in
heavy traffic or on winding roads
Ron slippery road surfaces. Braking or accel-
erating could cause the drive wheels to lose
traction and the vehicle could then skid
Rin poor visibility, e.g. due to fog, heavy rain or
snow
Distance Pilot DISTRONIC may not detect nar-
row vehicles driving in front, e.g. motorcycles, or
vehicles driving on a different line.
In particular, the detection of obstacles can be
impaired if:
Rthere is dirt on the sensors or anything else
covering the sensors
Rthere is snow or heavy rain
Rthere is interference by other radar sources
Rthere are strong radar reflections, for exam-
ple in parking garages
If Distance Pilot DISTRONIC no longer detects a
vehicle in front, it may unexpectedly accelerate
to the speed stored.
This speed may:
Rbe too high if you are driving in a turning lane
or an exit lane
Rbe so high in the right lane that you pass vehi- cles driving on the left (in countries where
they drive on the right)
Rbe so high in the left lane that you pass vehi-
cles driving on the right (in countries where
they drive on the left)
If there is a change of drivers, advise the new
driver of the speed stored.
158Driving systems
Driving an d parking

XPress button:repeatedly until indicator
lamps ;and =go out.
You have selected Comfort mode.
The AMG
SuspensionSystemCOMFORTmes-
sage appears in the multifunction display.
4MATIC (permanent four-wheel drive)
4MATIC ensures permanent drive for all four
wheels. Together with ESP®, it improves the
traction of your vehicle whenever a drive wheel
spins due to insufficient grip.
If you fail to adapt your driving style or if you are inattentive, 4MATIC can neither reduce the risk
of an accident nor override the laws of physics.
4MATIC does not take into account
Rthe road and weather conditions
Rthe traffic situation
4MATIC is only an aid. You are responsible for
the distance to the vehicle in front, for vehicle
speed, for braking in good time and for staying in
your lane.
If a drive wheel spins due to insufficient grip:
ROnly depress the accelerator pedal as far as
necessary when pulling away.
RAccelerate less when driving.
!Never tow the vehicle with one axle raised.
This may damage the transfer case. Damage
of this sort is not covered by the Mercedes-
Benz Limited Warranty. All wheels must
remain either on the ground or be fully raised.
Observe the instructions for towing the vehi-
cle with all wheels in full contact with the
ground.
iIn wintry driving conditions, the maximum
effect of 4MATIC can only be achieved if you
use winter tires (M+S tires), with snow chains
if necessary.
Parking Pilot
General notes
Parking Pilot is an electronic parking aid with
ultrasound. It measures the road on both sides
of the vehicle. A parking symbol indicates a suit-
able parking space. Active steering intervention
and brake application can assist you during
parking and when exiting a parking space. You can also still use Parking Assist PARKTRONIC
(
Ypage 174).
Important safety notes
Parking Pilot is only an aid. It is not a replace-
ment for your attention to your immediate sur-
roundings. You are always responsible for safe
maneuvering, parking and exiting a parking
space. Make sure that no persons, animals or
objects are in the maneuvering range.
When Parking Assist PARKTRONIC is deactiva-
ted, Parking Pilot is also unavailable.
GWARNING
While parking or pulling out of a parking
space, the vehicle swings out and can drive
onto areas of the oncoming lane. This could
result in a collision with another road user.
There is a risk of an accident.
Pay attention to other road users. Stop the
vehicle if necessary or cancel the Parking Pilot
parking procedure.
!If unavoidable, you should drive over obsta-
cles such as curbs slowly and not at a sharp
angle. Otherwise, you may damage the
wheels or tires.
Parking Pilot may also display spaces not suita-
ble for parking, e.g.:
Rwhere parking or stopping is prohibited
Rin front of driveways or entrances and exits
Ron unsuitable surfaces
Parking tips:
ROn narrow roads, drive as close to the parking
space as possible.
RParking spaces that are littered or overgrown
might be identified or measured incorrectly.
RParking spaces that are partially occupied by
trailer drawbars might not be identified as
such or be measured incorrectly.
RSnowfall or heavy rain may lead to a parking
space being measured inaccurately.
RPay attention to the warning messages of
Parking Assist PARKTRONIC during the park-
ing procedure (
Ypage 175).
RYou can intervene in the steering procedure
to correct it at any time. Parking Pilot is then
canceled.
170Driving systems
Driving and parking

lished between the Customer Assistance Center
and the vehicle occupants.
RIf the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency.
Rif there is no response from the vehicle occu-
pants, an ambulance is immediately sent to
the vehicle.
If no voice connection can be established to the
Mercedes-Benz Customer Assistance Center,
the system has been unable to initiate an emer-
gency call.
This can occur, for example, if the relevant
mobile phone network is not available. The indi-
cator lamp in the SOS button flashes continu-
ously.
The Call Failed
message appears in the mul-
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
XTo initiate an emergency call manually:
press cover :briefly to open.
XPress and hold the SOS button for at least one
second ;.
The indicator lamp in SOS button ;flashes
until the emergency call is concluded.
XWait for a voice connection to the Mercedes-
Benz Customer Assistance Center.
XAfter the emergency call, close cover :.
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing SOS button ;, you do not know if
mbrace has successfully made the emergency
call. In this case, always summon assistance by
other means.
Roadside Assistance button
XTo call: press Roadside Assistance but-
ton :.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside Assistance
button :flashes while the call is active. The
Connecting Call
message appears in the
multifunction display. The audio output is
muted.
If a connection can be made, the Call
Connec‐tedmessage appears in the multifunction dis-
play.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
RCurrent location of the vehicle
RVehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on the multimedia system, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(
Ypage 280).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair
work and/or towing.
Features277
Stowage and features
Z