power steering MERCEDES-BENZ C-Class SEDAN 2012 W204 Owner's Manual

CareCarpets .......................................... 289
Car wash ........................................ 284
Display ........................................... 288
Exterior lights ................................ 287
Gear or selector lever ....................288
Matte finish ................................... 285
Notes ............................................. 283
Paint .............................................. 285
Plastic trim .................................... 288
Power washer ................................ 284
Rear view camera .......................... 287
Roof lining ...................................... 289
Seat belt ........................................ 289
Seat cover ..................................... 288
Sensors ......................................... 287
Steering wheel ............................... 288
Tail pipes ....................................... 287
Trim pieces .................................... 288
Washing by hand ........................... 284
Wheels ........................................... 285
Windows ........................................ 286
Wiper blades .................................. 286
Wooden trim .................................. 288
Cargo tie down rings ......................... 258
Car wash (care) ................................. 284
CD player/CD changer (on-board
computer) .......................................... 202
Cell phone see Mobile phone
Center console ..................................... 32
Central locking Automatic locking (on-board
computer) ...................................... 208
Locking/unlocking (SmartKey) ........70
Changing bulbs
Brake lamps ................................... 116
Cornering light function .................115
High-beam headlamps ...................115
Important safety notes ..................113
Low-beam headlamps ....................114
Overview of bulb types ..................114
Parking lamps ................................ 115
Reversing lamps ............................ 116
Standing lamps (front) ...................115
Child-proof locks
Important safety notes ....................57
Rear doors ....................................... 57Children
In the vehicle ................................... 53
Restraint systems ............................ 53
Child seat
LATCH-type (ISOFIX) child seat
anchors ............................................ 55
Special seat belt retractor ...............55
Top Tether ....................................... 56
Cigarette lighter ................................ 262
Climate control Automatic climate control (3-
zone) .............................................. 125
Controlling automatically ...............127
Cooling with air dehumidification ..126
Defrosting the windows .................130
Defrosting the windshield ..............129
Dual-zone automatic climate
control ........................................... 123
Important safety notes ..................122
Indicator lamp ................................ 127
Maximum cooling .......................... 130
Notes on using automatic climate
control ................................... 124, 126
Overview of systems ......................122
Problems with cooling with air
dehumidification ............................ 127
Problem with the rear window
defroster ........................................ 130
Rear control panel .........................125
Refrigerant ..................................... 350
Setting the air distribution .............128
Setting the airflow .........................129
Setting the air vents ......................131
Setting the climate mode (AIR
FLOW) ............................................ 127
Setting the temperature ................128
Switching air-recirculation mode
on/off ............................................ 130
Switching on/off ........................... 126
Switching residual heat on/off ......131
Switching the rear window
heating on/off ............................... 130
Switching the ZONE function on/
off .................................................. 129
Cockpit
Overview .......................................... 28
see Instrument cluster 6Index

Multifunction displayFunction/notes ............................. 196
Permanent display .........................206
Multifunction steering wheel
Operating the on-board computer . 195
Overview .......................................... 31
Multifunction steering wheel (4
buttons) see 4-button multifunction
steering wheel
N
Navigation Menu (on-board computer) ............200
see separate operating instructions
NECK-PRO head restraints
Operation ......................................... 47
Resetting after being triggered ........47
NECK-PRO luxury head restraints
Operation ......................................... 47
Resetting after being triggered ........47
Notes on breaking-in a new
vehicle ................................................ 136
O
Occupant Classification System
(OCS) Faults ............................................... 46
Operation ......................................... 42
System self-test ............................... 45
Occupant safety
Children in the vehicle .....................53
System overview .............................. 36
Octane number (fuel) ........................ 348
Odometer ........................................... 199
see Trip odometer
Oil
see Engine oil
On-board computer
AMG menu ..................................... 210
Assistance menu ........................... 204
Audio menu ................................... 201
Convenience submenu ..................209
Displaying a service message ........283
Display messages ..........................213
DISTRONIC PLUS ........................... 168
Factory settings submenu .............210
Important safety notes ..................194
Instrument cluster submenu ..........206
Lighting submenu .......................... 207
Menu overview .............................. 198
Message memory .......................... 213
Navigation menu ............................ 200
Operation ....................................... 195
RACETIMER ................................... 211
Service menu ................................. 206
Settings menu ............................... 206
Standard display ............................ 199
Telephone menu ............................ 202
Trip menu ...................................... 199
Vehicle submenu ........................... 208
Video DVD operation .....................202
On-board diagnostics interface .......... 24
Opening and closing the side trim
panels ................................................. 115
Operating safety On-board diagnostics interface ........24
Operating system
see On-board computer
Outside temperature display ........... 195
Overhead control panel ...................... 33
Override feature Rear side windows ...........................57
P
Paint code number ............................ 343
Paintwork (cleaning instructions) ... 285
Panic alarm .......................................... 58
Panorama roof with power tilt/
sliding panel Opening/closing .............................. 87
Opening/closing the roller
sunblind ........................................... 88
Problem (malfunction) .....................89
Resetting ......................................... 88
Panorama sliding sunroof
Important safety notes ....................86
Parcel net ........................................... 256
Parking ............................................... 153
Important safety notes ..................153
Parking brake ................................ 154
Index13

SettingsFactory (on-board computer) .........210
On-board computer .......................206
Setting the air distribution ............... 128
Setting the airflow ............................ 129
SETUP (on-board computer) ............. 210
Side impact air bag ............................. 40
Side marker lamp (display
message) ............................................ 224
Side windows Convenience closing feature ............84
Convenience opening feature ..........84
Important safety information ...........83
Opening/closing .............................. 83
Problem (malfunction) .....................86
Resetting ......................................... 85
Sliding sunroof
Important safety notes ....................86
Opening/closing .............................. 87
Problem (malfunction) .....................89
Resetting ......................................... 87
see Panorama roof with power
tilt/sliding panel
SmartKey
Changing the battery .......................74
Changing the programming .............73
Checking the battery .......................74
Convenience closing feature ............84
Convenience opening feature ..........84
Display message ............................ 238
Door central locking/unlocking .......70
Important safety notes ....................70
Loss ................................................. 76
Mechanical key ................................ 73
Positions (ignition lock) .................137
Problem (malfunction) .....................76
Starting the engine ........................139
Snow chains ...................................... 313
Sockets Points to observe before use .........263
Rear compartment .........................263
Spare wheel
Notes/data .................................... 337
Storage location ............................ 293
see Emergency spare wheel
Specialist workshop ............................ 24
Speed, controlling see Cruise control Speedometer
Digital ............................................ 199
In the Instrument cluster .................29
Segments ...................................... 195
Selecting the unit of
measurement ................................ 206
see Instrument cluster
SPORT handling mode
Activating/deactivating (AMG
vehicles) .......................................... 62
Warning lamp ................................. 244
SRS (Supplemental Restraint
System) Display message ............................ 219
Introduction ..................................... 36
Warning lamp ................................. 245
Warning lamp (function) ................... 36
Standing lamps
Changing bulbs .............................. 115
Display message ............................ 224
Switching on/off ........................... 106
Starting (engine) ................................ 138
Station see Radio
Steering (display message) .............. 237
Steering wheel Adjusting (electrically) ...................100
Adjusting (manually) ........................99
Button overview ............................... 31
Buttons (on-board computer) ......... 195
Cleaning ......................................... 288
Important safety notes ....................99
Paddle shifters ............................... 145
Storing settings (memory
function) ........................................ 103
Steering wheel paddle shifters ........ 145
Stopwatch (RACETIMER) ................... 211
Stowage compartments Armrest (under) ............................. 255
Cup holders ................................... 259
Eyeglasses compartment ...............255
Glove box ....................................... 254
Important safety information .........254
Parcel net ...................................... 256
Rear ............................................... 256
Under driver's seat/front-
passenger seat .............................. 25616Index

ProblemPossible causes/consequences and M SolutionsThe engine cannot be
started using the
SmartKey.The on-board voltage is too low.XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary
( Y page 298).
or
XJump-start the vehicle ( Y page 301).
or
XConsult a qualified specialist workshop.The engine cannot be
started using the
SmartKey.The steering lock is mechanically blocked.XRemove the SmartKey and reinsert it into the ignition lock. While
doing this, turn the steering wheel in both directions.The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle.A door is open. Therefore, the SmartKey cannot be detected as
easily.XClose the door and try to start the vehicle again.There is interference from a powerful source of radio waves.XStart your vehicle with the SmartKey in the ignition lock.Doors
Important safety notes
GWARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts.GWARNING
Do not carry heavy or hard objects in the
passenger compartment or trunk unless they
are firmly secured in place.
Doors77Opening/closingZ

GWARNING
On slippery road surfaces, never downshift in
order to obtain braking action. This could
result in drive wheel slip and reduced vehicle
control. Your vehicle's ABS will not prevent
this type of loss of control.
GWARNING
It is dangerous to shift the automatic
transmission out of parking position P or
neutral position N if the engine speed is
higher than idle speed. If your foot is not firmly
on the brake pedal, the vehicle could
accelerate quickly forward or in reverse. You
could lose control of the vehicle and hit
someone or something. Only shift into gear
when the engine is idling normally and when
your right foot is firmly on the brake pedal.
! Warm up the engine quickly. Do not use
the engine's full performance until it has
reached operating temperature.
Only shift the automatic transmission to
the desired drive position when the vehicle
is stationary.
Where possible, avoid spinning the drive
wheels when pulling away on slippery
roads. You could otherwise damage the
drive train.
! AMG vehicles: at low engine oil
temperatures (below 68 ‡ (+20 †), the
maximum engine speed is restricted in
order to protect the engine. To protect the
engine and maintain smooth engine
operation, avoid driving at full throttle when
the engine is cold.
SmartKey positions
SmartKeygTo remove the SmartKeyVehicles with automatic transmission:
shift the transmission to position P1Power supply for some consumers, such
as the windshield wipers2Ignition (power supply for all consumers)
and drive position3To start the engine
If the SmartKey is in position 0 in the ignition
lock for an extended period of time, it can no
longer be turned in the ignition lock. The
steering is then locked. To unlock, remove the
SmartKey and reinsert it into the ignition lock.
The steering is locked when you remove the
SmartKey from the ignition lock.
i The SmartKey can be turned in the
ignition lock even if it is not the correct
SmartKey for the vehicle. The ignition is not
switched on. The engine cannot be started.
KEYLESS-GO
General information
Vehicles with KEYLESS-GO are equipped with
a SmartKey featuring an integrated KEYLESS-
GO function and a detachable Start/Stop
button.
The Start/Stop button must be inserted into
the ignition lock and the SmartKey must be in
the vehicle.
Driving137Driving and parkingZ

Problems with fuel and the fuel tankProblemPossible causes/consequences and M SolutionsFuel is leaking from the
vehicle.GRisk of explosion or fire
The fuel line or the fuel tank is defective.
XTurn the SmartKey to position 0(Y page 137) in the ignition lock
immediately and remove it.XDo not restart the engine under any circumstances.XConsult a qualified specialist workshop.The fuel filler flap
cannot be opened.The fuel filler flap is not unlocked.
or
The SmartKey battery is discharged.XUnlock the vehicle using the mechanical key ( Y page 73).XOpen the trunk lid.XManually unlock the fuel filler flap using the emergency release
( Y page 151).The fuel filler flap is unlocked, but the opening mechanism is
jammed.XConsult a qualified specialist workshop.Parking
Important safety notes
GWARNING
Do not park this vehicle in areas where
combustible materials can come into contact
with the hot exhaust system. Do not park the
vehicle on dry grassland or harvested grain
fields. Combustible materials, such as grass,
hay or leaves could be ignited by the hot
exhaust system and cause a vehicle fire.
Unintended vehicle movement can cause
serious personal injury or damage to the
vehicle or the vehicle drivetrain. To reduce
such risks, always do the following before
turning off the engine and leaving the vehicle:
R keep your right foot on the brake pedal.
R engage the parking brake.
R shift the automatic transmission to park
position P.
R
slowly release the brake pedal.
R when parked on an incline, always turn the
front wheels towards the road curb.
R turn the SmartKey in the ignition lock to
position 0 and remove the SmartKey from
the ignition lock, or press the KEYLESS-GO
Start/Stop button.
R take the SmartKey with you and lock the
vehicle when leaving.
Switching off the engine
Important safety notes
GWARNING
Do not turn off the engine before the vehicle
has come to a complete stop. With the engine
not running, there is no power assistance for
the brake and steering systems. In this case,
it is important to keep in mind that a
Parking153Driving and parkingZ

Driving tips
General driving tips
Important safety notes
GWARNING
Always remember that you must concentrate
primarily on driving the vehicle. The driver's
concentration must always be directed
primarily at road traffic. For your own safety
and that of others, we recommend that you
stop the vehicle at a safe place and in
accordance with the traffic conditions before
making or accepting a phone call.
Comply with all legal requirements if you use
the telephone while driving. Use the hands-
free system and only use the telephone when
road, weather and traffic conditions permit. In
some jurisdictions, it is forbidden for drivers
to use mobile phones while driving.
Only operate the audio system or COMAND
(Cockpit Management and Data System) in
compliance with all legal requirements and
when the road, weather and traffic conditions
permit. You may otherwise not be able to
observe the traffic conditions, endangering
yourself and others.
Remember that your vehicle covers a distance
of 44 feet (approximately 14 m) a second
when it is traveling at only 30 mph
(approximately 50 km/h).
Drive sensibly – save fuel
Observe the following tips to save fuel:
XThe tires should always be inflated to the
recommended tire pressure.XRemove unnecessary loads.XRemove roof racks when they are not
needed.XWarm up the engine at low engine speeds.XAvoid frequent acceleration or braking.XHave all maintenance work carried out as
indicated by the service intervals in the
Service Booklet or by the service interval
display.Fuel consumption also increases when
driving in cold weather, in stop-and-go traffic
and in mountainous terrain.
Drinking and drivingGWARNING
Drinking and driving and/or taking drugs and
driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and
judgment.
The possibility of a serious or even fatal
accident are greatly increased when you drink
or take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or
taking drugs.
Pedals
GWARNING
Make sure absolutely no objects are
obstructing the pedals' range of movement.
Keep the driver's footwell clear of all
obstacles. If there are any floormats or
carpets in the footwell, make sure that the
pedals still have sufficient clearance.
During sudden driving or braking maneuvers,
the objects could get caught between the
pedals. You could then no longer brake or
accelerate. This could lead to accidents and
injury.
Rolling with the engine switched off
GWARNING
There is no power assistance for the steering
and the brake when the engine is not running.
Steering and braking requires significantly
more effort and you could lose control of the
vehicle and cause an accident as a result.
Do not turn off the engine while the vehicle is
in motion.
Driving tips155Driving and parkingZ

If you want DISTRONIC PLUS to assist you,
the radar sensor system must be activated
( Y page 208) and operational.
If there is no vehicle driving in front of you,
DISTRONIC PLUS functions like cruise
control at a speed range between 20 mph
(Canada: 30 km/h) and 120 mph
(Canada: 200 km/h). If a vehicle is driving in
front of you, it functions at a speed range
between 0 mph (0 km/h) and 120 mph
(Canada: 200 km/h).
Do not use DISTRONIC PLUS while driving on
roads with steep gradients.
As DISTRONIC PLUS transmits radar waves,
it can resemble the radar detectors of the
responsible authorities. You can refer to the
applicable section in the Operator's Manual if
there are any questions concerning this.
i USA only:
This device has been approved by the FCC
as a “Vehicular Radar System”. The radar
sensor is intended for use in an automotive
radar system only. Removal, tampering, or
altering of the device will void any
warranties, and is not permitted by the
FCC. Do not tamper with, alter, or use in
any non-approved way.
Any unauthorized modification to this
device could void the user’s authority to
operate the equipment.
i Canada only: This device complies with
RSS-210 of Industry Canada. Operation is
subject to the following two conditions:
1. This device may not cause interference,
and
2. this device must accept any interference
received, including interference that may
cause undesired operation of the device.
Removal, tampering, or altering of the
device will void any warranties, and is not
permitted. Do not tamper with, alter, or use
in any non-approved way.
Any unauthorized modification to this
device could void the user’s authority to
operate the equipment.GWARNING
The DISTRONIC PLUS adaptive cruise control
is not a substitute for active driving
involvement. It does not react to pedestrians
or on stationary objects, nor does it recognize
or predict the curvature and lane layout or the
movement of preceding vehicles. The
DISTRONIC PLUS can only apply a maximum
of 40% of the vehicle's braking power.
The DISTRONIC PLUS may not detect narrow
vehicles possibly driving in front of you, such
as motorcycles and vehicles driving in an
offset formation.
It is the driver's responsibility at all times to
be attentive to the road, weather and traffic
conditions. Additionally, the driver must
provide the steering, braking and other driving
inputs necessary to remain in control of the
vehicle.
High-frequency sources such as toll stations,
speed measuring systems etc. can cause the
DISTRONIC PLUS system to temporarily
cease functioning.
GWARNING
The DISTRONIC PLUS cannot take road and
traffic conditions into account. Only use the
DISTRONIC PLUS if the road, weather and
traffic conditions make it advisable to travel
at a constant speed.
GWARNING
Use of the DISTRONIC PLUS can be
dangerous on slippery roads. Rapid changes
in tire traction can result in wheel spin and
loss of control.
The DISTRONIC PLUS does not function in
adverse sight and distance conditions. Do not
use the DISTRONIC PLUS during conditions of
fog, heavy rain, snow or sleet.
162Driving systemsDriving and parking

iIf the engine has been switched off, it
cannot be started again until the HOLD
function has been deactivated.
If there is a malfunction in the system or
power supply while the HOLD function is
activated, the Brake immediately message
is shown in the multifunction display.
Immediately depress the brake firmly until
the warning message in the multifunction
display goes out.
You can also shift the transmission to position
P . This deactivates the HOLD function.
RACE START
Important safety notes
i RACE START is only available in AMG
vehicles.
RACE START enables optimal acceleration
from a standing start. The precondition for
this is a suitable high-grip road surface.
GWARNING
RACE START is only available when SPORT
handling mode is activated. SPORT handling
mode only stabilizes the vehicle to a limited
extent in the event of swerving or wheelspin.
RACE START should only be used on specially
designated roads. Always adapt your speed
and driving style to the prevailing road and
weather conditions.
Conditions for activation
RACE START can be activated when:
R the doors are closed.
R the engine is running and it has reached an
operating temperature of approximately
176 ‡ (80 †). This is the case when the
engine oil temperature in the multifunction
display stops flashing.
R SPORT handling mode is activated.
( Y page 62)
R the steering wheel is in the straight-ahead
position.
R the vehicle is stationary and the brake
pedal is depressed (left foot).
R the transmission is in position D.
Activating RACE STARTXDepress the brake pedal with your left foot,
and keep it depressed.XTurn the drive program selector clockwise
( Y page 144) until the RS lamp lights up.
The multifunction display shows the RACE
START Confirm: Paddle UP Cancel:
Paddle DOWN message.
i
If the conditions for activation are no
longer fulfilled, RACE START is canceled.
The multifunction display shows the RACE
START canceled message.
XTo cancel: pull the left steering wheel shift
paddle ( Y page 145).
or
XTo confirm: pull the right steering wheel
shift paddle ( Y page 145).
The multifunction display shows the RACE
START available Depress
accelerator message.
i
If you do not depress the accelerator
pedal fully within two seconds, RACE
START is canceled. The multifunction
display shows the RACE START not
possible See Operator's Manual
message.
XDepress the accelerator pedal fully.
The engine speed increases to
approximately 4000 rpm.
The multifunction display shows the RACE
START Release brake to start
message.
i If you do not release the brake pedal
within seven seconds, RACE START is
canceled. The multifunction display shows
the RACE START canceled message.
XTake your foot off the brake, but keep the
accelerator pedal depressed.
The vehicle pulls away at maximum
acceleration.174Driving systemsDriving and parking

Display messagesPossible causes/consequences and M SolutionsMGRisk of accident
The hood is open.
XPull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.XApply the parking brake.XClose the hood.CAt least one door is open.XClose all the doors._
Rear Left Backrest
Not Latched or Rear
Right Backrest Not
LatchedGRisk of injury
The backrest in the rear is not engaged on the left-hand and/or
right-hand side.
XPush the backrest back until it engages.D
Power Steering
Malfunction See
Operator's ManualGRisk of accident
The power steering is malfunctioning.
You will need to use more force to steer.
A warning tone also sounds.
XCheck whether you are able to apply the extra force required.XIf you are able to steer safely: carefully drive on to a qualified
specialist workshop.XIf you are unable to steer safely: do not drive on. Contact the
nearest qualified specialist workshop.Phone No ServiceYour vehicle is outside the network provider's transmitter/
receiver range.XWait until the mobile phone operational readiness symbol
appears in the multifunction display.¥
Check Washer FluidThe washer fluid level in the washer fluid reservoir has dropped
below the minimum.XAdd washer fluid ( Y page 281).Display messages237On-board computer and displaysZ